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Flexitreks Wins Feefo Award 2020

Posted on January 31, 2020 by

21 JANUARY 2020

Flexitreks has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

Allyson Harmer commented: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience. Everyone at Flexitreks is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”

Congratulating Flexitreks on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

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Easy:
Our easy cycling holidays offer short daily rides on mostly level terrain. A typical day’s ride will take 2 – 3 hours at a leisurely pace and the remainder of the day will be free for you to explore further or simply relax. These rides are particularly recommended for newcomers to cycling holidays and for families.

Leisurely:
Our leisurely cycle holidays will suit those who are reasonably fit through regular exercise of one kind or another – not necessarily cycling. On the whole, the terrain will be level but there may also be a few small hills to contend with along the way too. Daily rides will typically take around 3 – 4 hours to complete.

Moderate:
Our moderate cycle holidays are for regular cyclists, who are used to longer rides with regular climbs. A good level of fitness is needed and you can expect to be in the saddle for between 4 and 5 hours each day.

Challenging:
These holidays are for seasoned cyclists who cycle long distances regularly and who enjoy the thrill of long days in the saddle. There will undoubtedly be some challenging climbs along the way and you can expect to cover between 55 and 75 miles each day.

Simple
Simple 2 star hotels, pensions inns and B&Bs. All rooms feature en-suite facilities.

Comfort
Typically a mix of good quality 2 & 3 star hotels and in some cases all 3 star hotels. All rooms feature en-suite facilities.
Tours that have a mix of 2, 3 and 4 star hotels are also included here. All rooms feature en-suite facilities.

Superior
A mix of 3 and 4 star hotels & or in some cases excellent 3 star hotels.

Deluxe
High standard properties offering well-appointed guest rooms and good facilities. All rooms feature en-suite facilities.

Basic: Cabins with bunk beds and shared facilities.

Simple: Cabins with bunk beds and en-suite facilities

Comfort: Twin bedded cabins and en-suite facilities.

Superior: Well appointed en-suite, twin cabins.

Deluxe: Very high levels of comfort & service. All cabins are en-suite.

theme-icon-familyFamily: Cycling holidays that are suitable for families.

theme-icon-riversRivers & Lakes: Cycling holidays alongside rivers and/or lakes.

theme-icon-coastalCoastal: Cycling holidays that follow a coastline.

theme-icon-wineWine Lovers: Cycling holidays through well known wine regions.

theme-icon-gastroGastronomic: Cycling holidays through regions renowned for their cuisine.

theme-icon-ebikeE-bikes: Cycling holidays where e-bikes are available as well as regular bikes.