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Reviews

Reviews of Flexitreks cycling holidays are facilitated by Feefo, an independent customer research specialist.

How it works:

On returning from their holiday, all Flexitreks customers are contacted directly by Feefo and asked to provide feedback and ratings on the pre-tour service and the holiday itself. All feedback, both good and bad, is automatically posted on our website, as well as Feefo’s own website, providing prospective customers with a complete and honest overview of previous customers’ experiences.

All we do is provide sales data to Feefo in advance of customers travelling. Customers can opt to post their reviews anonymously or with their name but rest assured, all are real customers with real opinions.

 

Current rating for our cycling holidays 4.6
  • Date - 06/12/2018
  • Name - Anonymous
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    3.0
  • Service comment - Area chosen was lovely. Food at some hotels was very dull and repetitive. Breakfasts were wonderful. Bikes were very good and service system efficient. Maps were too complicated to follow easily and very difficult for non German speakers. Free vouchers were very good and well chosen
  • Product rating -
    5.0
  • Product comment - Lovely area and lovel scenery
  • Date - 21/11/2018
  • Name - Robert Payne
  • Product - Paris to Mont St Michel Cycling Holiday
  • Service rating -
    4.0
  • Service comment - ok
  • Product rating -
    3.0
  • Product comment - Lets rate the bike,
    The ladies bikes had very poor brakes and could not be adjusted.
    One of men's bikes had major issues.
    The tires were not inflated properly, problems with rear derailer
    kept dropping the chain, the front map pouch kept falling down and had the be held up with a bungee cord, the bike stand was falling off and couldn't get at it to tighten( another bungee cord required)
    Please update your maps as roads have changed, stop signs have changed to round about etc.

    When we entered into Chartres they guided us around the town when it was rush hour , when the hotel was just across the town square.

    We arrived in Rambouillet on a Sunday to find that there was no taxis to get us and all our luggage to the hotel.

    We thought that the ride was supposed to place us in the center of the towns to experience the culture, that was not the case in Belleme
    There were no services at the Golf and country club and we were miles to town
  • Date - 08/11/2018
  • Name - Roger Crabtree
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    5.0
  • Service comment - This was well organised, efficient and met all our needs. All communications with staff were positive and without delay.
  • Product rating -
    5.0
  • Product comment - We had a fantastic time. The weather was perfect, the guide book excellent and the maps accompanied by the detailed instructions made the trip easy to navigate each day. We appreciated the detailed information about each town visited and the various options available to enhance our experience.
    We would recommend that the bikes be fitted with suspension seats or suspension as the roads on the first two days especially, are quite rough.
  • Date - 07/11/2018
  • Name - David Mellor
  • Product - Segovia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - All good. Sensible amount of pre-trip info. All accurate and timely.
  • Product rating -
    5.0
  • Product comment - The roads were quiet, to the point of almost being empty. The scenery beautiful. The town's full of architectural and historic interest. The days weren't too long but could be supplemented with the wealth of historic buildings and wildlife to view. Accommodation was quite outstanding and very good value. It would be insane not to take the half-board option as the catering was if an extremely high standard, again, at an exceptionally good price. Bear in mind that the ride is at modest and altitude and although warm/hot in summer, it can be chilly in the spring and autumn. We were glad of long trousers which we wore in the sun, in late October. Great holiday, highly recommended.
  • Date - 24/10/2018
  • Name - Merle Turner
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Provided clear and informative information inputs for the understanding of each of multiple (3 different trips) cycle trips making the selection process very easy..
  • Product rating -
    5.0
  • Product comment - Exceeded all expectations in great trails, beautiful senery, great lodging and good directions
  • Date - 23/10/2018
  • Name - Anonymous
  • Product - Venice to Florence Cycling Holiday
  • Service rating -
    5.0
  • Service comment - All contact with flexitrex was efficient and punctual. All questions were addressed and answered to our satisfaction.
  • Product rating -
    5.0
  • Product comment - Maps and booklet were detailed and accurate (we did get a little lost on one of occasion but it helps if you pay attention to the booklet). Marco (team organiser in Mestro) was very informative and offered support if needed along the way. (We didn’t need it but good to know it was there). Thought the bikes were a little heavy but a small consideration given it was an ‘easy’ ride. Scenery was amazing, as were the smaller towns we past through. Best thing about riding as an international traveller is that you get to see what these smaller towns have to offer.
  • Date - 21/10/2018
  • Name - Jenny Chilcott
  • Product - Sicily West Coast Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Really appreciated that you were very responsive
  • Product rating -
    4.0
  • Product comment - Accomodation was fantastic. The folder with detailed maps. Great route through backroads. Great recommendations of places to eat. Made everything very easy

    Did it find that the back up gps site worked very well. A couple of places instructions not clear and got lost.

    Bikes were comfortable but we all had problems with the gears. Didn’t change under pressure.
  • Date - 20/10/2018
  • Name - Anonymous
  • Product - Sicily West Coast Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Second holiday. everything fine
  • Product rating -
    4.0
  • Product comment - The places we stayed were all really excellent choices. At Baglio La Luna, (first 2 nights) the information about 2 of our group being vegetarians had not been passed on, and the overall standard of the food was rather basic. In addition, due to communciation problems, we did not realise that coffee was not included in the evening meal, or that the bottles of wine we ordered would be so expensive (poor packed lunch provided) . The Hotel at Marsala was a 45 minute walk into the Town centre and did not serve food the evening we were there.
    The bikes were very good. The route was easy to follow, just a couple of confusing bits, which we resolved quickly. Great scenery and a fairly well conceived route, but with some boring / unattractive bits. The amount of rubbish dumped at the roadside is sadly distracting. Drivers on the whole reasonably behaved but they do come close to the bikes.
    Eating out was excellent all over the island
    We will definitely consider Flexi treks for future holidays
  • Date - 16/10/2018
  • Name - Richard Clunes
  • Product - Lake Constance Cycling Break
  • Service rating -
    5.0
  • Service comment - very helpful
  • Product rating -
    5.0
  • Product comment - the bike company produced first class bikes and carried luggage place to place brilliantly. Hotels good.
  • Date - 15/10/2018
  • Name - Paul Kerr
  • Product - Asturias Cycling Holiday
  • Service rating -
    5.0
  • Service comment - lovely Irish lady gave a real personal touch
  • Product rating -
    4.0
  • Product comment - Our holiday cycling through the Asturias was wonderful. The quality of the accommodation was excellent (we paid for the posh option) with really delightful characterful hotels - small, local, fun, quiet, welcoming and comfortable - the kind of places you could never find without local knowledge. Bag transfer was seamless - bags were always there waiting for us. and the downloadable routes on my smart phone worked brilliantly and took all the hassle out of finding the way. Distances were perfect for a family of four with 13 and 16 year old in tow. I would strongly recommend Flexitreks and support from the team was really outstanding - very personal and much appreciated

    Couple of points - the two evening meals weren't great and I'd probably go with local recommendations next time. This does not detract from the accommodation which was vastly beyond expectations - you can really book with confidence that you will be staying in some stunning hotels -; the breakfasts were all pretty good btw. Regarding the routes - I know you're constrained by what bikes people have but I wondered if more of the Camino could have been used with 'mountain bike' options to reduce the main road usage a bit more. Finally needing a lift back to the starting hotel was arranged very well by the team, but was a bespoke extra but we can't be the only people who need a lift back to their cars -maybe this could be a routinely available option - but thanks for arranging it so well - worked perfectly.
  • Date - 15/10/2018
  • Name - Anonymous
  • Product - Danube – Vienna to Budapest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The pre tour service was great - the staff very helpful and knowledgeable on the phone and all the documentation arrived in good time.
  • Product rating -
    5.0
  • Product comment - The organisation of the trip was spot on. Hotel rooms were always ready and luggage waiting for us. We used the downloaded routes and found them easy to follow. With that side pf things organised so well we were left to enjoy the cycling! Hotels varied a little in quality but all were exceptable and all had ample breakfast to set you up for a days cycling. Great trip and would consider trying a different route another year- thanks!
  • Date - 15/10/2018
  • Name - Chip Treen
  • Product - Sardinia North Cycling Holiday
  • Service rating -
    5.0
  • Service comment - This was well done. Arrangements worked as expected.
  • Product rating -
    4.0
  • Product comment - Our northern Sardinia trek was well done and very scenic. However it was also more challenging than we expected. The lovely scenery contrasted with steep climbs, sometimes busy traffic and some dirt roads early in the trip. A very windy day on one of the most scenic areas made for an interesting trip one day. The vendor was very cooperative in arranging for a different size bike. The hotels were very good and the luggage transfers worked very well. This a very good trip, but some cycling experience is strongly recommended.
  • Date - 15/10/2018
  • Name - Anonymous
  • Product - Provence – Cote d’Azur Cycling Holiday
  • Service rating -
    5.0
  • Service comment - All queries promptly responded to and very helpful in adjusting dates and hotels so as to be able to have an ebike.
  • Product rating -
    4.0
  • Product comment - Good holiday, bikes good and itinerary and directions clear. Hotels comfortable and well situated. Only reasons for 4 starts not 5 was the route through to Cassis on Day 6; had to negotiate very busy and complicated route crossing the motorway, multiple roundabouts and junctions. Was almost impossible to read next instruction whilst riding, and not knowing where the exit on the next roundabout was in order to be in the right lane!
  • Date - 15/10/2018
  • Name - Lesley McCowan
  • Product - Alentejo Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good we were communicated with well by the localPortugal group and earlier by flexitreks
  • Product rating -
    4.0
  • Product comment - it was very good- the pool was great at end of a hot day
  • Date - 11/10/2018
  • Name - Gill Saunders
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally & team always available and happy to help with planning and any pre-trip queries.
  • Product rating -
    5.0
  • Product comment - We had a fabulous time in Alentejo and found the farmhouse accommodation and food excellent, Joanna at Turaventur bikes was extremely helpful and efficient, and the routes around the region perfect for sightseeing. Everyone agreed it was lovely to have a fixed location for the short few days we were there. Lovely touches too with our bags and ceramic gifts!
  • Date - 11/10/2018
  • Name - Anonymous
  • Product - Danube – Passau to Budapest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very responsive, helpful and efficient in booking
  • Product rating -
    4.0
  • Product comment - Amazing scenery, safe roads and lovely people. Could have used better directions for finding hotels in each city however
  • Date - 08/10/2018
  • Name - Dan Carton
  • Product - Piedmont Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The booking process was easy and straight forward and the pre trip document was detailed.
  • Product rating -
    5.0
  • Product comment - I recently took this trip and decided on an e-bike - a great decision! While I did get a good work each day, I appreciated the assistance given on the many hills. I was able to have time to explore even more hillside towns and villages and the stunning views at a leisurely pace and still be in time to meet with my ’new found cycling friends’ for an aperitif before dinner!
    The choice of food and wine each evening is great. The hotels were great - offered spacious rooms and super breakfasts.
    If you are at all worried about doing this trip as you think it may be too tough then take the e-bike and discover an amazing region.
  • Date - 07/10/2018
  • Name - Steve Fay-Cosman
  • Product - Danube – Passau to Budapest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Excellent pre-tour service. Great and responsive answers and patience.
  • Product rating -
    4.0
  • Product comment - It was a great trip and overall the hotels were better than I thought. Directions to and from the hotels to the start of the trail could be better though. A couple of hotels were not in the ideal part of town for sightseeing (but good hotels) and one hotel needs to be scrapped from the agenda. The views are stunning and the ride spectacular. This trip should be on every bucket list.
  • Date - 07/10/2018
  • Name - Marijke Reid
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally and the team were really great and lovely to deal with. The accommodation was fantastic and the bikes were really good quality. The local cycling team were very helpful. The only point to note was the timings of the bookings at the wineries which didn't work as they were very late in the day. Having never done a cycling trip before I didn't think to check this but if you cycle and know how fast you cycle then suggest you ensure you book early and get specific times. This was more my error then theirs and I would definitely recommend Flexi treks and will be using them again
  • Product rating -
    5.0
  • Product comment - Quiet roads and pretty villages. We did 2 days of cycling in very different terrains one road and one predominantly eco trail so it was lovely to do both. Accommodation was fab with lovely service.
  • Date - 06/10/2018
  • Name - Richard Putman
  • Product - Umbria Cycling Break
  • Service rating -
    5.0
  • Service comment - Clear advice and instructions were given about what it was necessary to take, what would be included, and arrangements were made for me to be picked up at the airport when I arrived.
  • Product rating -
    5.0
  • Product comment - The bicycles were in excellent condition and the hotels selected were of a high standard. The directions included small roads and tracks away from the highways and were very expicit and helpful. It was a marvelous holiday and I will certainly be repeating it if I can.
  • Date - 06/10/2018
  • Name - Caroline Hadley Smith
  • Product - Majorca Cycling Holiday
  • Service rating -
    5.0
  • Product comment - Everything happened exactly as promised, Ricardo who met us at the hotel with the bikes was very friendly & went out of his way to be helpful
  • Date - 05/10/2018
  • Name - Kristen Keirsey
  • Product - Danube – Passau to Budapest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - We received a fairly good idea of what we would be doing. It was however, fairly bare bones as far as what to expect and problems that might be encountered. I think they should have recommended a GPS unit for your bike.
  • Product rating -
    4.0
  • Product comment - Flexitreks provided good organization, good hotels and very efficient transfer of luggage. The route is spectacular and the hotels for the most part were excellent. However, the directions, especially after Vienna left much to be desired. After Vienna trail markings are much fewer and we felt very fortunate to team up with some other riders that had a GPS with the trails downloaded. Sometimes the hotels were hard to find because of traffic and lack of street names. In Bratislavia the hotel needed to be closer to the city center. The first Thermal hotel in Mosonmagyaroavr was clearly not as nice as any of the other hotels. (The staff was friendly though) A hotel in Gyor would have been much better for the route because it would allow an earlier start on a difficult day and Gyor seemed like a more interesting town. We found this out because it was very difficult to find the trail through the town of Gyor. The Slovakia trails out of Gyor were very difficult and there was little guidance to choose which side of the Danube to ride on at that juncture. On the Slovakia side we chose, there was actually a 20 Kilometer stretch on thick gravel that was very hard to bike on. The final day of the journey had two options but no explanation was given on the difficulty or ease of riding all the way into Budapest. We chose to leave our bikes at the early stop and take the train in and that seemed to be the best option. We were not given good directions to the train station so that caused a problem. The hotel in Budapest was very nice but too far from the historical center of the city. At least an option for a city center hotel should be provided.

    The rental bikes were heavy but were very good under many different trail conditions. It was great to have panniers provided.
  • Date - 04/10/2018
  • Name - Anonymous
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very good - quick in response to questions and made sure we had the right paperwork
  • Product rating -
    5.0
  • Product comment - It was a beautiful route, varied scenery, almost all on cycle paths, good distances each day and some interesting stuff to see and do along the way. It was the perfect holiday!
  • Date - 04/10/2018
  • Name - Alastair Grant
  • Product - Paradors of Extremadura Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Friendly and helpful
  • Product rating -
    4.0
  • Product comment - Excellent except the weather was exceptionally hot hitting 37c. Day One start was delayed due being issued with a half charged battery.

    Yes in such weather when there is no shade on some routes we were unable to stop for a picnic break - until we crept under a motorway bridge.
  • Date - 04/10/2018
  • Name - Barbara Farrell
  • Product - Umbria Cycling Break
  • Service rating -
    4.0
  • Service comment - They were great to deal with!
  • Product rating -
    5.0
  • Product comment - The rides were longer than we thought they would be, but we were also trying to beat the rain. The areas were so beautiful. The E bike I used was perfect for hills. The hotels were nice. The directions could have been a little more detailed.
  • Date - 04/10/2018
  • Name - Jean-Pierre Parenty
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally and Andy were super at the booking and information stage.
  • Product rating -
    5.0
  • Product comment - Very well planned trip through a gorgeous region.
  • Date - 04/10/2018
  • Name - Chip Treen
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent communication over the year plus that we worked with them to plan this trip. Things went very well.
  • Product rating -
    5.0
  • Product comment - Arrangements worked very well. The bikes worked well also. Everyone was very pleased with the trip.
  • Date - 29/09/2018
  • Name - Bud Harbidge
  • Product - Danube – Passau to Budapest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The initial instructions were good. Bikes were available as described, some instruction when we picked the bikes up.
  • Product rating -
    3.0
  • Product comment - The leg from Passau to Vienna was better than the leg from Vienna to Hungary. The luggage always arrived at our new destination.

    Directions: Can be improved. Donau provided the instructions on how to get to the next hotel, but were written by someone whose first language was not English. Did not translate well.

    Hotels: All hotels were fine. However, the hotel in Mosonmagyrovar was a disaster. The so called Thermal Hotel had no outdoor space, and there was an extra charge for the thermal pool. That makes no sense. A water main broke so no water in hotel room, couldn't take a shower, the staff seemed not to care, no water brought to the room, no announcements. Terrible service!!! The hotel looks like a strip mall. It looks like they are preparing for demolition. Take this hotel off of the list.

    NH Danube City. Bike storage was in the basement, It flooded and we had to wade in water a foot deep to get our bikes. This was raised with staff, they indicated it always floods when it rains. Not good enough! Need to find another place for the bikes if that is the case.

    The trails were generally unmarked and closed in some places without signage. Some trails were basically not ride-able and we had to take the highway.

    The leg from Mosonmagyrovar should be eliminated, because of the hotel and the need to take a train to Gyor. You get off the train in Gyor and no signage to Komano. The instructions said:

    Along the Slovakian cycle path (64 kms). No directions on how to get there. In the end the cycle path was closed in any event. The statements by Donau stated )" Each bike traveller has to make his own decision, how to come up against damaged sections of the cycle paths, (dismount, tow bike etc)" Not very helpful, but described what we were up against in some of the latter sections of the trip.

    Positives: Great bikes, luggage always arrived on time, great hotels except the Thermal hotel, food good.

    Negatives: The trails from Vienna to Budapest need some work, a lot of riding on the roads to get from one town to another.
  • Date - 26/09/2018
  • Name - Anonymous
  • Product - Dalmatia South Deluxe Bike and Boat
  • Service rating -
    5.0
  • Service comment - As always, Ally was extremely helpful with the selection of our trip ensuring we had all the information required regarding the boats etc. Her personal experience and recommendations are invaluable.
  • Product rating -
    5.0
  • Product comment - Our first guided cycling holiday which took a day or so to get used to but the benefits were traveling with a lovely mix of people made for great fun and our guides, Silvia and Matija, were excellent. The information we gained during the stops helped enormously.

    We were very comfortable on the Princeza Diana - all the crew were superb. Weather was great and using E bikes certainly helped with the hills! Highlights were the rafting, traveling into Korcula Town with stunning views and having dolphins accompany us on our voyage from Vis to Korcula.
  • Date - 26/09/2018
  • Name - Allan
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The usual very friendly and efficient service and all easily organised
  • Product rating -
    5.0
  • Product comment - Lovely farmhouse as a base with friendly local support team. Good cycling routes with interesting places to visit. Very nice bikes and nice quiet roads. Terrain was challenging in bits but mainly due to heat which was 30 + every day. Good maps and notes from the Flexitrek's local partner. We had the 'wine room' at Monte do Serrado Baixo which was great - the use of the outdoor swimming pool and very nice breakfasts and evening meals prepared by the team at the farmhouse. The town of Evora which is a short trip away from the farmhouse was really historic and interesting with lots of good eating places and interesting shops.
  • Date - 26/09/2018
  • Name - David Green
  • Product - Bavarian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very well managed holiday. The bicycle handover was thorough and the routes explained competently.
  • Product rating -
    5.0
  • Product comment - All the hotels were very good, the maps, guidance notes and route marking were excellent.
  • Date - 22/09/2018
  • Name - Barry Bryant
  • Product - Lake Constance Cycling Holiday
  • Service rating -
    5.0
  • Product comment - Good communication and a very well organised holiday
  • Date - 19/09/2018
  • Name - Anonymous
  • Product - Southern Holland Bike and Boat
  • Service rating -
    5.0
  • Service comment - Immediate response to inquiries, excellent service.
  • Product rating -
    5.0
  • Product comment - The staff was very welcoming and friendly. Excellent service, The food was very good, and the housekeeping was also great. I will be booking a future trip, I can't wait to go back!!
  • Date - 19/09/2018
  • Name - Adam Atkinson
  • Product - Black Forest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Pre-tour service was, on the whole, excellent. However, I felt that there was a bit of a lack of clarity over the type of terrain that we would be cycling on. This was important to me as we were cycling with young children, and I wanted to make sure that they were on bikes which were as well suited to the terrain as possible.
  • Product rating -
    5.0
  • Product comment - My wife and I went on this cycling holiday with our three children, aged between 9 and 11. I was concerned that my 9 year old daughter would struggle with the distances, so chose this route as (i) the distances are relatively short, and (ii) some of the days can be shortened by taking a train ride. In the event, the children managed very well, and no shortcuts were needed. Do not use road tyres by the way - some of the off-road sections are completely unsuitable for road tyres.

    Highlights for us included the cycling on the second day (from Bonndorf to Waldhut Tiengen), afternoons spent at outdoor swimming pools, the lake in Freiburg near Hotel Bischofslinde, swimming in the Rhine, meeting other cyclists en route.

    All of the pre-booked hotels were excellent.
  • Date - 19/09/2018
  • Name - Susan Lyons
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Prompt answers to queries plus helpful advice.
  • Product rating -
    4.0
  • Product comment - We loved the fact it was nearly all on a cycle track. The scenery particularly the first couple of days was spectacular.

    There was too much faffing about collecting people and forgotten bikes the first day. It was after 11 am before we actually got on our bikes.

    The day getting to the ferry at lake Garda felt like too much pressure. No time for a decent lunch stop and no time for a swim! Plus arrival at hotel in Peschiera was too late to use the pool. I think day 6, Trento to Peschiera would be better as two days for folk like us.

    The hotel in Mantova was disappointing. Felt more like 2 than 3 stars. Though the staff were nice.
  • Date - 19/09/2018
  • Name - Anonymous
  • Product - Umbria Classic Cycling Holiday
  • Service rating -
    5.0
  • Service comment - very helpful. my 1st choice holiday was not available but after chatting Flextrex staff recommended alternative, and we loved it.
  • Product rating -
    4.0
  • Product comment - Well thought out routes mainly on quiet roads and tracks. Good directions. Interesting routes through flat farmland and some hillier rides with olive groves, vineries and woodland.
    Cycling not too challenging, and as the weather was hot for our trip , so we enjoyed being able to do most or all of the cycling in the morning and spend our afternoons exploring the amazing medieval towns, all fascinating, and all had something special . Our hotels were great as was the food and wine.
    We would recommend this holiday to those who want to combine some cycling with exploring historic towns, churches, castles and galleries and luxury hotels. You may not have heard of the towns, but we enjoyed them and think they were nicer for us to visit than the more famous and more touristy cites.
  • Date - 19/09/2018
  • Name - Stephen Pollard
  • Product - Lake Bled Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks were great - good information and everything very clear. Wizz airlines (to Slovenia) made some itinerary changes which did not suit us and we were charged to change the flights to different days but this was NOT an issue with Flexitreks.
  • Product rating -
    5.0
  • Product comment - Beautiful scenery and great mixture of hotels to stay in; great food in all the half boards. Local team really helpful - had to miss a couple of days cycling (due to gout!) but still had to move on each day - transport for us, bikes and luggage arranged.
  • Date - 19/09/2018
  • Name - Anonymous
  • Product - Dolomites to Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I liked talking to the lady at Flexitreks. She was well informed and charming. I liked the minimum paperwork.
  • Product rating -
    5.0
  • Product comment - Wonderful breakfasts, very nice staff at comfortable and usually stylish hotels. Excellent wine and coffee. Brilliant countryside and views. Plenty of exercise.
  • Date - 19/09/2018
  • Name - Anonymous
  • Product - Austrian Lakes Single Centre Cycling Holiday
  • Service rating -
    5.0
  • Service comment - very helpful throughout, supplied all the information and detailed route discriptions, very good
  • Product rating -
    4.0
  • Product comment - the bike tour is run by Euro Bike who I have used several times. There organisation is usually good, my only gripe is sometimes they supply you with information in German, But not this time.
  • Date - 19/09/2018
  • Name - Stephen Oades
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - information was clear and arrived in good time
  • Product rating -
    4.0
  • Product comment - maps and hints were very good, there were no problems
  • Date - 19/09/2018
  • Name - John O'Sullivan
  • Product - 4 Countries Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Great trip. Route map were good and notes explained what I had to do.
  • Product rating -
    5.0
  • Product comment - Amazing trip and detailed notes on how to get around
  • Date - 13/09/2018
  • Name - Anonymous
  • Product - Lake Constance Easy Cycling Holiday
  • Service rating -
    4.0
  • Service comment - They were knowledgeable and guided me to the ideal tour for us as a family - Lake Constance (easy). We have girls aged 8 and 10. The booking confirmation came through on time and all the arrangements went according to plan on our holiday.
  • Product rating -
    4.0
  • Product comment - We expected a few complaints from our girls about some of the distances (up to 22 miles some days) but they never did. I think it was such a different kind of holiday and was one big adventure. You can stop anytime and admire or enjoy the surroundings. Every day was different. The weather was fantastic. One day we cheated and got the train because it was so hot and the water park next to the hotel was too good to miss. My only disappointment was one of the hotels which was more like a hostel and the bedsheets and standard reflected that. Stains and holes in the sheets are not acceptable. Would we do it again? A resounding yes! We have lots of wonderful memories of our holiday and would definitely go back to Flexitreks to book again.
  • Date - 12/09/2018
  • Name - Kirsten Bay
  • Product - Normandy Coast Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Great communication and information regarding the trip. However, would have preferred to know I had other lodging options given that some of the locations would not have been my first choice. For example, in Cobourg, we had to take a taxi to town from the hotel.
  • Product rating -
    4.0
  • Product comment - We were mostly very pleased with the holiday. I would have liked to been given more of an option regarding lodging and location, as we were less than happy with the location in Cobourg and Honfleur. Also, in respect to directions, we could not get our bike speedometers to reset so that we could track distances which resulted in our getting lost a few times. Instructions would be useful.
  • Date - 09/09/2018
  • Name - Peter Darton
  • Product - Alsace Cycling Holiday
  • Service rating -
    4.0
  • Service comment - all questions answered clearly and completely - yes I would recommend and buy again
  • Product rating -
    5.0
  • Product comment - great scenery - really good food and wine - some lovely old towns one problem - we booked for twin beds but hotels all has this as double - easily switched apart from one place that was full so my friend and I had to top and tail in a double.
  • Date - 08/09/2018
  • Name - Esther Parris
  • Product - Krakow and Dunajec Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally is a great flexitreks representative. It was a please booking my trip with her.
  • Product rating -
    5.0
  • Product comment - A great group of people on the tour with a wonderful guide. Slightly harder than I had expected, but great fun despite that.
  • Date - 07/09/2018
  • Name - Joanne Singleton
  • Product - Lake Constance and Rhine Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Extremely helpful with all ascepts of organisation, talikg through trains gps ect..
  • Product rating -
    4.0
  • Product comment - Exceptionally well organised cycling trip , bikes first class, hotels good , one in particular was a little off the beaten track and we where a little disapointed with, but generally good, luggage service first class. I would have liked to have received guide book before arrival in Constance .
  • Date - 06/09/2018
  • Name - Peter Wichman
  • Product - Moselle Valley Cycling Holiday
  • Service rating -
    5.0
  • Service comment - kept me well informed about the information I needed to decide on this tour
  • Product rating -
    4.0
  • Product comment - The tour itself was very good, but I was disappointed that it began outside of Trier. I'd prefer to have had the opportunity to spend time in Trier, exploring the city.
    Also while the hotel was very good, the man we had to deal with over the Ebikes was vague and rather unhelpful as to how they worked. We had to figure it out for ourselves.
    One other point: ticks are a danger in Germany so I' like to have seen a warning about this in your prospectus.
  • Date - 05/09/2018
  • Name - Sarah Hulme
  • Product - Danube Source to Donauwörth Cycling Holiday
  • Service rating -
    5.0
  • Product comment - Really helpful staff talked me through the pros and cons of the different trips we were consider
  • Date - 04/09/2018
  • Name - Anonymous
  • Product - Rhine and Neckar Bike and Boat
  • Service rating -
    4.0
  • Service comment - Good.
  • Product rating -
    4.0
  • Product comment - Well organised apart from the tour guide who was a bit all over the place, not well prepared.
  • Date - 04/09/2018
  • Name - Gill
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - informative , information detailed and clear and sent in plenty of time before holiday.
  • Product rating -
    5.0
  • Product comment - Easy cycling, route flat and simple directions. Hotels a mixture of small rural hotels or in large chain type in some of the larger towns. All excellent quality.

    Catching the many small ferries across the danube was good fun.



    Had some queries with the itinerary and I contacted Flexi Treks we got immediate response and they resolved my query within 24 hours. Excellent service.
  • Date - 04/09/2018
  • Name - Annabelle Germon
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Really straight forward; very good customer service on phone and email
  • Product rating -
    5.0
  • Product comment - Superb valley, really good quality bikes, really good maps, hotel delivered the expected level of comfort.
  • Date - 03/09/2018
  • Name - Anonymous
  • Product - Provence – Cote d’Azur Cycling Holiday
  • Service rating -
    5.0
  • Service comment - They were quick to respond to our queries . The hotels were great . They made suggestions when we asked .
  • Product rating -
    5.0
  • Product comment - Great experience . We'd definitely use Flexi Treks again . The service provider in France was outstanding. The self guided maps we used were
    So accurate
  • Date - 03/09/2018
  • Name - Brenda Quast
  • Product - Salzburg to Lake Bled Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent service once again be Flexitreks. We booked five consecutive self guided cycling tours covering a six week period and experienced only helpful, prompt and professional service from Ally and Andy. Thanks!
  • Product rating -
    5.0
  • Product comment - This was my favourite tour out of the five we completed over a six week period. The conditions of the cycling paths were great, the bikes themselves were the best we’d experienced, loved the routes,scenery and overnight locations, particularly Kranjska Gora. The Slovenians we met we’re so lovely and friendly. Accommodation was excellent, with the final hotel accommodation at Lake Bled outstanding - Hotel Triglav on the lake. Pre-trip we booked two extra nights at Lake Bled and the setting and accommodation were the perfect way to end our six weeks of cycling.
  • Date - 03/09/2018
  • Name - Brenda Quast
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks once again provided outstandingly pre-tour service. Promote responses and very efficient.
  • Product rating -
    4.0
  • Product comment - We were provided with seven speed hub gears instead of the advertised 21 gear bikes. I especially had difficulty with the hills on these bikes. By the second day we knew they weren’t going to work for us and contacted Ally to say we’d take a day off cycling the next day (and to and fro Krimml Falls) so the supplier could change our bikes. This was resolved without issue from either Flexitreks or the supplier.
    Apart from that hiccup, we loved everything about this tour. The cycling tracks, scenery, accommodation were all wonderful. Would definitely recommend this tour.
  • Date - 03/09/2018
  • Name - Brenda Quast
  • Product - Danube Source to Passau Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent service once again by Ally and Andy. As we’d previously cycled Passau to Vienna, we wanted to end this tour in Regensburg. Ally and Andy sorted this without issue. Thanks again!
  • Product rating -
    5.0
  • Product comment - Again a great cycling experience. Was great to see the Danube at its source and see it widen as we professed east. Enjoyed the accommodation. We had no issues on this trip.
  • Date - 03/09/2018
  • Name - Brenda Quast
  • Product - Lake Constance and Rhine Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - We booked five consecutive self guided cycling tours through Flexi tours and would definitely book through them again. Ally and Andy were flexible and very accommodating with changes we made on two of our cycling days. Thank you!!
  • Product rating -
    5.0
  • Product comment - We loved this tour. The route was easy with stunning scenery. All accommodation was great. Highly recommended
  • Date - 03/09/2018
  • Name - Brenda Quast
  • Product - Black Forest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally and Andy were amazing! Their prompt responses and effort taken to tailor our tours were exceptional. We booked five tours with them which needed to flow date wise and all be heading east. We appreciated the options they gave us to choose from.
  • Product rating -
    3.0
  • Product comment - We found this the least favourite of our five cycling tours. Maps to accommodation were too high level which meant we at times spent a lot of time at the end of our cycling day navigating ourselves to our hotel. We met up nearly every day with three other couples on the same tour who had the same experience.
  • Date - 02/09/2018
  • Name - Stephen Russell
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks were excellent, we wanted to customise the end of our trip, they made it very easy to do.
  • Product rating -
    5.0
  • Product comment - Our first cycling holiday, can't wait till the next one. Beautiful region of Italy.
  • Date - 02/09/2018
  • Name - Anonymous
  • Product - Dolomites to Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Yes
  • Product rating -
    4.0
  • Product comment - Fun and good value with great scenery.
  • Date - 02/09/2018
  • Name - Anonymous
  • Product - Danube – Passau to Budapest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Would use flexitreks again, good information up front and very organised briefing at the beginning of the tour
  • Product rating -
    4.0
  • Product comment - We really enjoyed the tour, interesting journey with well judged daily routes, the bikes worked well although the saddles were not the most comfy (take your own!), very efficient luggage transfers all through.

    Would recommend making sure you have google maps as some of the hotels weren't that easy to find
  • Date - 02/09/2018
  • Name - Lindsay Chalmers
  • Product - Danube – Passau to Budapest Cycling Holiday
  • Service rating -
    1.0
  • Service comment - The pre tour service left a lot to be desired. No pre tour information other than the itinerary was made available. We did not receive any maps or made aware of what materials would be given to us before we arrived so had already purchased the blue books with the routes in. We now have duplicate copies.
  • Product rating -
    4.0
  • Product comment - On the whole we really enjoyed this holiday. Why we have only given 4 stars and not 5 was to do with the bikes, some of the accommodation and the complete lack of route explanation for the second week.
    Bikes
    We had opted for electric bikes however the bikes provided by Donau Touristik were very heavy and cumbersome. This effectively cancelled out the benefit of the motor. Other companies we saw had much better bikes. Also other companies provided handlebar bags which showed the map clearly in addition to the panniers. Also charging the bikes was quite tricky at some locations as we could not remove the batteries from the bikes. Not all of the hotels were able to charge all the e bikes in the secure areas
    Hotels
    The range of hotels was eclectic. In the main the hotels were very good. However the Thermal Hotel at Mosonmagyarovar was particularly bad reminding us of a nursing home. The decor was tired and the spa baths on the website did not belong to the hotel but were the public swimming pool. The town had no attractions other than a surfeit of beauticians and dental clinics. We were provided with rail tickets to get to Gior but this did not include tickets for our bikes which we had to purchase. Not a problem but a little inconsistent.
    On arrival in Vienna the hotel was not prepared for people continuing on to Budapest and said they had no bike storage facilities. This was quickly sorted out by the holiday provider. However people starting there holiday on Vienna and cycling to Budapest were given a welcome chat and told about the route. This would have been useful to us as in Passau the route was only explained as far as Vienna.

    We would do a similar holiday again but not with Donau Touristik as the bike provider.
  • Date - 02/09/2018
  • Name - Anonymous
  • Product - Rhine and Neckar Bike and Boat
  • Service rating -
    4.0
  • Service comment - Our preferred date wasn't available, but Flexitreks found us an alternative and booked it provisionally while we made up our minds. Ally at Flexitreks is always very helpful.
  • Product rating -
    5.0
  • Product comment - This was our third bike and boat holiday - as usual the cycle rides were excellent, the locations visited were interesting, the boat was comfortable and our fellow passengers terrific fun.
  • Date - 02/09/2018
  • Name - Anonymous
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Product comment - Very helpful and thank you for organising a tandem.
    More help/ advice with transfers would be helpful.
  • Date - 02/09/2018
  • Name - Kenneth Marson
  • Product - Northern Holland Bike and Boat
  • Service rating -
    5.0
  • Service comment - Firstly the extensive variety of the available tours. Cycle Northern Holland struck the right chord with me based on the detailed description of the tour,
  • Product rating -
    5.0
  • Product comment - Great responses with the customer in mind.
  • Date - 02/09/2018
  • Name - Annette Milne
  • Product - Amsterdam to Bruges Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Pre tour information was excellent. We knew everything we needed to know. I had emailed asking for hotel names at start and finish and these were given very promptly.

    The negative comment was one of our bikes needed some attention on the first day. We had to find a cycle shop to buy a tool to tighten front head stem which was very loose and chain oil as chain needed oiling. The pedal also clicked the whole trip. This was the men's bike. The panniers also had sand in the bottom. A shake out would have been good.
  • Product rating -
    4.0
  • Product comment - Fantastic trails. We used the GPX file sent by tour company and found that to be brilliant. In fact getting out of Amsterdam would have been really tricky if we had had to have stopped to look at the intersection numbers at every turn. Accommodation mostly excellent. Wondered why we stayed in Schuddebeurs where there was no other option for meal? Quite expensive when there was another town nearby. Also room at Maraboe very very small. We stayed an extra 3 nights in another much better room with a decent sized bathroom.
  • Date - 02/09/2018
  • Name - Sandra Corrigan
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Product comment - Have worked with Flexitreks on a prior boat and barge trip, and on both occasions they were very responsive to my questions, made sure we received the documentation for the trip in a timely manner and were very helpful in general.
  • Date - 02/09/2018
  • Name - James Doherty
  • Product - Wuerzburg to Rothenburg Cycling Break
  • Service rating -
    4.0
  • Service comment - No problems, helpful in getting it booked.
  • Product rating -
    3.0
  • Product comment - The first day's route was very dull, however on the second and third days it was beautiful.

    The rooms however, were very basic and one didn't have air conditioning. Given that we'd paid extra for superior rooms this was unpleasant with the temperatures in the mid thirties. Coming back from a cycle in this heat and finding the room is roasting was unpleasant.

    Furthermore on the second night the bike storage was locked away in a garage down the road. The key was in the lobby and I couldn't get access to it until 8am, meaning I couldn't get an early start to avoid the heat.

    The directions were good, although the map itself was badly designed: When placing it in the handlebar holder the map for each section and the corresponding directions are on opposite sides! Meaning that if you're following the map you may not be able to see the specific street names, and if you follow the direction it's hard to keep orientated. This meant places where I had to stop, take it out, flip it over, read it, flip it over, put it back in ETC ETC Repeatedly! If the design had the map and directions on one side it would have a lot more useful.

    Also, the larger document with details of various sights to be seen was in German, and meant I had to rely on my smartphone to find attractions, which I'd hope to avoid.
  • Date - 02/09/2018
  • Name - Mike Hamblin
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Andy provided some great advice on suitable trip for myself and my two sons. The choice to go to Mantova was a good one as such a beautiful relaxing ride on the final day and still had chance to visit Verona on following day by train.
  • Product rating -
    5.0
  • Product comment - Fabulous trip along the beautiful Adige river with some interesting cycling and opportunity to take breaks in scenic local towns. The cycling was varied though generally downhill, we took option to take some of the hillier variants available. Hotels generally fine and no issues with bag transfers. Only minor point would be to stay in alternate hotel in Bolzano on first day, as far out of centre and no books available to cycle in.
    Really enjoyable trip and would throughly recommend
  • Date - 31/08/2018
  • Name - Anonymous
  • Product - Asturias Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Great communciations
  • Product rating -
    5.0
  • Product comment - Really great service, everything as described on the web site. Bikes were a decent quality, all hotels were great (one was a little on the basic/tired side, but no real complaints)
  • Date - 28/08/2018
  • Name - Anonymous
  • Product - Danube – Vienna to Budapest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Quick & efficient responses
  • Product rating -
    4.0
  • Product comment - Lot of cycling through flood plains, couldn't see the Danube too often, last two days were prettier countryside

    The overnight stops were all interesting places
  • Date - 28/08/2018
  • Name - Daniel Somogye
  • Product - Bruges Cycling Break
  • Service rating -
    5.0
  • Product comment - We booked a self guided cycling tour of Brugge, Belgium and were very pleased with the service we received. The bikes, maps, and information booklet were at the hotel and ready when we arrived.
  • Date - 23/08/2018
  • Name - Anonymous
  • Product - Brussels to Bruges Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent flexibility for changes to tour length
  • Product rating -
    3.0
  • Product comment - Pro: Great cities, good hotels, luggage always arrived at hotels before we did, decent bikes although very heavy
    Cons: No bike fittings or advice as we started out on first day. Grumpy guy handing out bikes. Train to Antwerp took well over an hour not 15 minutes as we had been told.
  • Date - 22/08/2018
  • Name - Gary Woolley
  • Product - Danube – Passau to Vienna Leisurely Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Pre-booking advice and help was excellent. Adjustments were made to a standard tour to meet our specific requirements.

    When our flight was cancelled on the day we were due to fly Flexitreks contacted bicycle hire, hotels etc in Austria to enable some of our party to start the cycle tour a day late from a different start point. The help, advice and support we received from Flexitreks was excellent - in stark contrast to that of Lufthansa!
  • Product rating -
    5.0
  • Product comment - This was out first ever cycling holiday and served as a great introduction for a family of occasional weekend cyclists. Bicycle hire, luggage transfer, hotels and other logistics are worked smoothly enabling us to enjoy the holiday.

    The cycling distances were easy and the route was predominantly flat and on cycle paths or quiet lanes. Hotels were of a good standard, mostly with restaurants, some with pool, some with positions right on the river.

    We cycled during August when temperatures were rose towards 35 degrees. This was hot for cycling and few of the hotels had air conditioning.

    We will definitely look to go on a cycling holiday again - and Flexitreks will be our first point of contact.
  • Date - 21/08/2018
  • Name - Anonymous
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Enthusiastic about their tours, willing to spend time providing information, very helpful
  • Product rating -
    5.0
  • Product comment - Beautiful scenery, comfortable well maintained bikes, well organised
  • Date - 17/08/2018
  • Name - Anonymous
  • Product - Berlin to Copenhagen Cycling Holiday
  • Service rating -
    5.0
  • Service comment - really pushed to get the booking we wanted even though we booked quite late
  • Product rating -
    5.0
  • Product comment - good hotels and interesting and varied route
  • Date - 17/08/2018
  • Name - Neil Matthews
  • Product - Provence Cycling Break
  • Service rating -
    4.0
  • Service comment - Yes- can certainly recommend
  • Product rating -
    4.0
  • Product comment - All hotels in Provence were helpful in keeping our bikes safe. Food + accommodation was v good- lovely rooms, attentive staff- we were able to check in at all 3 hotels early in the afternoon. Luggage transfer was super efficient - bags already at the hotels even though we arrived early.
    The cycling route directions provided by “Walk-in” were very detailed and helpful. Only 2 instances where one extra bit of info might have improved our journey slightly. This was a fantastic cycling break- cycling difficulty rating also spot-on. Thank you. We hope to travel with Flexitreks again.
  • Date - 15/08/2018
  • Name - Geoff Langley
  • Product - Amsterdam Cycling Break
  • Service rating -
    5.0
  • Service comment - Hotel was superb , bikes great and tours gave us a great oversight of the area in and around Amsterdam
  • Product rating -
    5.0
  • Product comment - Great routes and bikes were comfortable and enabled us to enjoy the routes
  • Date - 14/08/2018
  • Name - David Pead
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Everything worked very well. The cycling was excellent, mainly along cycling paths and through apple orchards. We wanted "easy" cycling and it was - with the vast majority of it heading down (very little "up") following the river. The luggage moved to each hotel perfectly and every hotel was a pleasure to stay in. The ferry across Lake Garda at the end was a fitting and beautiful finale to the holiday. All in all, we had an excellent time
  • Product rating -
    4.0
  • Product comment - The holiday was good value for money
  • Date - 14/08/2018
  • Name - Tami Hoffman
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Really helpful advise about which holiday was best suited to our (limited) cycling skills.
  • Product rating -
    4.0
  • Product comment - Me and my 13 year old had a great time cycling through this really beautiful part of the world. One tough day, but the rest was pretty good. Worth noting that the bikes are heavy - ideal for flat/downhill as they are super-stable but hard work (for me anyway) going uphill, so we stuck to the non-hilly options. The logistics worked smoothly and once we got the hang of the instructions, I found them clear to follow.
  • Date - 02/08/2018
  • Name - Shaila Rao
  • Product - Salzburg to Lake Bled Cycling Holiday
  • Service rating -
    5.0
  • Service comment - This is our second tour with flexitreks. The pre-tour service is always friendly, prompt and helpful.
  • Product rating -
    4.0
  • Product comment - The tour route and accommodation was great and generally everything was well organised. However, there were some minor details that could be improved on for future tours.
  • Date - 30/07/2018
  • Name - Kathleen Clarke
  • Product - Mozart Cycling Holiday
  • Service rating -
    4.0
  • Product comment - Staff helpful and information good. Liked clean website that was easy to use plus general straight forward approach of Flexitrek.
  • Date - 30/07/2018
  • Name - Jonathan Taylor
  • Product - Lake Bled Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Would recommend to friends
  • Product rating -
    4.0
  • Product comment - Well organised
    Excellent briefing beforehand
    Good clear directions for the trip in almost all cases(one or two places where it was tricky).
    On two nights we were in large hotels - I would recommend smaller,more personal, hotels if possible.
    Hotel Triglav in Bled was superb.
  • Date - 30/07/2018
  • Name - Mark Butler
  • Product - Dalmatia South Deluxe Bike and Boat
  • Service rating -
    5.0
  • Service comment - Very good description of holiday. Prompt delivery of holiday information. Helpful staff on telephone
  • Product rating -
    5.0
  • Product comment - Our boat was “Melody” which was well appointed. Excellent cabin, much bigger than expected. Friendly staff. Tour guides Kini & Matija were very friendly and helpful.
    My wife and I were involved in a little accident along with 2 other bikers. Dini very good and dealt with the situation. Beware roads can get slippery when there is only a little rain!!
    Tour itself was organised well and as expected from itenary. Disappointed not to get to Hvar. I think there was a problem getting a slot in busy harbour but I know the sister ship Romantica went there the same morning.
    If I was to criticise anything I would suggest not trying to get back for lunches on the boat but to stay out & stop at more places on the islands.
    Overall - a great holiday. Can’t wait for the next one
  • Date - 30/07/2018
  • Name - Mike Scanlan
  • Product - Paris to Mont St Michel Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good. Clear information and itinerary- perhaps would have been good to have the itinerary a little earlier for planning purposes, but nevertheless it was helpful.
  • Product rating -
    4.0
  • Product comment - Bikes were good and comfortable. Maps were clear as well as directions. Only had one problem, leaving Chartres, because the road was closed for maintenance so did a detour. Hotels very friendly and some of the hotel restaurants were excellent. Eg Hotel Le Cygne at St. Hilaire du Harcouet. Particularly liked the Hotel L’Auberpines at Illiers-Combray which was delightful. Only let down was the Normandie Country Club at Belleme. It felt deserted. The swimming pool and health area has closed down and no open restaurant so we had a 30 minute walk each way into the town to get food. The taxi service transporting our bags was excellent and we thoroughly enjoyed our 8 day’s of cycling through beautiful countryside ending at the beautiful Mont St. Michel.
  • Date - 28/07/2018
  • Name - Jane
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Contact before we set off was very good and Ali was particularly helpful!
  • Product rating -
    4.0
  • Product comment - We had no briefing what-so-ever before we set off. The chap shrugged his shoulders and said “follow brown signs”! This was somewhat worrying since this was our first ever cycling holiday. One lady in our group of 4 was given a mans bike and we had no repair kit or pump between the 4 of us (meant to have one between two). Eventually the bike was changed to a ladies bike but never did fit properly and we were given one repair kit.
  • Date - 27/07/2018
  • Name - Anonymous
  • Product - Bruges and Flanders Cycling Holiday
  • Service rating -
    3.0
  • Service comment - Telephone enquiries were handled effeciently
  • Product rating -
    4.0
  • Product comment - lovely routes and nice hotels in fabulous locations
  • Date - 26/07/2018
  • Name - Janice Balgarnie
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Yes would go again. Girolibero were excellent.
  • Product rating -
    4.0
  • Product comment - Really good. Excellent accommodation. Good instructions.
  • Date - 26/07/2018
  • Name - Ian Johnson
  • Product - Berlin to Copenhagen Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Happy to discuss tour so we could make sure we choose the right one for us!
  • Product rating -
    5.0
  • Product comment - Good hotels, good cycle paths!
  • Date - 23/07/2018
  • Name - Macarten McGroder
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - They replied promptly with enough information to get us started
  • Product rating -
    4.0
  • Product comment - The holiday was enjoyable and very relaxing. Some of the hotels were difficult to locate with little or hard to follow directions but we found them all eventually. We could not locate the drop off point for our bikes on the last day and so cycled all the way to the hotel.
  • Flexitreks response - Service rating : Thank you.

    Product : We're glad you found the holiday enjoyable and relaxing. We will try to make the directions to the bike drop-off point in Vienna clearer for future customers. That said, I also chose to cycle to my hotel instead of dropping the bike off and believe it saved my quite a lot of time. The bike paths in Vienna are excellent.
  • Date - 19/07/2018
  • Name - Anonymous
  • Product - Asturias Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Well organised as always
  • Product rating -
    5.0
  • Product comment - Brilliant trip. Few hills but not too hard. You need to know your Spanish though.
  • Flexitreks response - Service rating : So glad you enjoyed this new route.

    Product : Many thanks and yes, a Spanish phrase book should be in the pannier on this trip.
  • Date - 17/07/2018
  • Name - Anonymous
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Any questions promptly answered and always very friendly.
  • Product rating -
    5.0
  • Product comment - Very well organised. Trip ran very smoothly and all accommodation was very good
  • Flexitreks response - Service rating : Great and thanks!

    Product : Just what we like to hear - thank you.
  • Date - 17/07/2018
  • Name - Anonymous
  • Product - Istrian Coast Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Pleasant, turned up on time. Bikes in reasonably good order. Good information packs. Good communication prior to event.
  • Product rating -
    4.0
  • Product comment - Beautiful scenery, reasonable value for money, good organisation.
    Information on route largely accurate. One or two minor hiccups - mostly easily sorted.
  • Flexitreks response - Service rating : Great to hear all went well.

    Product : Thank you for the largely positive review.
  • Date - 16/07/2018
  • Name - Chris Ferguson
  • Product - Northern Holland Bike and Boat
  • Service rating -
    5.0
  • Service comment - excellent
  • Product rating -
    5.0
  • Product comment - all aspects were really good, would recommend
  • Flexitreks response - Service rating : Couldn't really ask for more - thanks Chris

    Product : So glad you enjoyed it so much Chris.
  • Date - 16/07/2018
  • Name - Campbell Stewart
  • Product - Dolomites to Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Fun and value
  • Product rating -
    5.0
  • Product comment - Fun and value. Excellent.
  • Date - 16/07/2018
  • Name - Ernest Munro
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Recommended tour by Flexitreks and all arrangements straight forward.
  • Product rating -
    5.0
  • Product comment - Excellent trip. All hotels good apart from the first one in Bolzano called
    Premstaller.A dump and miles
    Away from the town.Cost us a fortune in taxis.The boat ride on Lake Garda took 5 and a half hours!! Far too long. Cycling excellent and most downhill.
  • Flexitreks response - Service rating : We aim to please.

    Product : Thanks for the feedback Ernest. Sorry to hear you were not so keen on the Premstaller but glad you had an excellent trip all the same. The ferry journey on Lake Garda tends to divide opinion - some really appreciate the break and the fantastic scenery, others find it a bit too long - you are obviously in the latter category.
  • Date - 13/07/2018
  • Name - Anonymous
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very prompt. Able to offer advice and answered all concerns we had.
  • Product rating -
    5.0
  • Product comment - It was such a fun week. Flexitreks advised some pre-work which was important ensuring we minimised routing errors. Definitely recommend downloading GPX maps.
  • Flexitreks response - Service rating : Excellent - we're glad you were happy with everything.

    Product : Yes, a small amount of pre-trip work familiarising oneself with the GPX tracks and app is definitely time well spent!
  • Date - 12/07/2018
  • Name - Ian Sharp
  • Product - Bordeaux to Biarritz Cycling Holiday
  • Service rating -
    3.0
  • Service comment - The Road Book could (and should) have been provided earlier
  • Product rating -
    4.0
  • Product comment - The bikes we got for the second week were much better - with a proper map box attached to the handle bars. On the whole Evazio (Flexitreks sub-contractor who actually provided the guts of the touring holiday) provided an excellent service which is hard to fault. However, it would have been much better had we each been provided with a copy of the Road Book
  • Flexitreks response - Service rating : Thanks for the feedback Ian. By dispensing the tour books at the first hotel we are able to keep the costs of these holidays down. We believe that most customers are content to receive the information at the first hotel but your opinion that they should be distributed in advance has been noted.

    Product : Glad to hear you were happy with the local service Ian.
  • Date - 12/07/2018
  • Name - Ian Sharp
  • Product - La Rochelle to Bordeaux Cycling Holiday
  • Service rating -
    3.0
  • Service comment - The pre-tour paperwork was fine if somewhat minimal, however, at the very least an advance copy in PDF format of the Road Book would have been helpful, acknowledging that this didn't actually come from Flexitreks
  • Product rating -
    3.0
  • Product comment - The service provide by Evazio was, on the whole, excellent. However, the plastic envelope which was provided to carry/display the Road Book whilst cycling was very poor - it didn't hang from the handle bars properly and the sharp edges meant I could not stand and cycle as the plastic envelope was cutting in to my knees. It would also have been helpful if each of us had a copy of the Road Book, one copy between two is really not enough
  • Flexitreks response - Service rating : Thanks for the feedback Ian. By dispensing the tour books at the first hotel we are able to keep the costs of these holidays down. Posting quite weighty packs to our customers around the world would add definitely something to the selling price. Also, the value of the route information itself makes one reluctant to convert it to something that could be disseminated widely online.

    Product : Thank you for the feedback Ian. We've passed your comments on to the local supplier regarding the plastic envelopes. One road book per couple or room booked is pretty common for this type of holiday. If you would like one book per person please let us know at the time of booking next time.
  • Date - 10/07/2018
  • Name - Julie Richardson
  • Product - Lake Constance and Rhine Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks were very informative and helpful, especially helping us to get the right dates for our trip. They also provided the GPS tracks which were invaluable!
  • Product rating -
    5.0
  • Product comment - Good value for money. hotels we stayed in were on the whole excellent and the logistics efficient!
  • Flexitreks response - Service rating : Many thanks Julie - we're glad you found the GPX tracks invaluable in addition to the route notes and maps.

    Product : Wonderful - we're glad everything went well.
  • Date - 07/07/2018
  • Name - Anonymous
  • Product - Munich to Salzburg Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Listened to my exact requirements and answered my queries promptly.
  • Product rating -
    4.0
  • Product comment - Very enjoyable holiday in spite of several cool, wet days. Unusually, maps were not clear on exact recommended route, especially on final day where much time was wasted finding route. Directions leaving Munich given by Welcome Meeting host were incorrect. Written directions to hotels poor - especially to Alpinhotel in Inzell (took us an hour to find as locals know this only as "The Sport Hotel").
  • Flexitreks response - Service rating : Thanks, that's what we strive to do.

    Product : Many thanks for the feedback. In light of your comments we have asked our local supplier to review the route notes on this trip as it sounds like it marred what was otherwise a very enjoyable trip.
  • Date - 06/07/2018
  • Name - Anonymous
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Pre holiday service was great. Some of the paperwork was missing when we got to the first hotel (detailed route map and bike hire paperwork). This was resolved by the bike hire company and because we've been on a lot of cycling holidays we weren't too stressed out - but new cyclists probably would be.
  • Product rating -
    4.0
  • Product comment - Loved the cycling, its by far the best cycle tour we have been on. Vienna RoomZ hotel is not the best choice though. Very industrial sort of location and miles away from train stations. Also not the cleanest hotel ever and room was overcrowded as they had put a third bed in a pretty small double room.ou
  • Flexitreks response - Service rating : Profuse apologies for the missing paperwork but glad it was resolved before you set off on your first ride.

    Product : Glad you enjoyed it so much and message received regarding your hotel in Vienna.
  • Date - 06/07/2018
  • Name - Anonymous
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - All the pre information was very good either by email or actual phone.
  • Product rating -
    4.0
  • Product comment - The holiday was very enjoyable the routes and hotels were excellent
  • Flexitreks response - Service rating : Many thanks for the positive review.

    Product : Wonderful - we're glad you enjoyed it.
  • Date - 03/07/2018
  • Name - Bruce Jensen
  • Product - Northern Holland Bike and Boat
  • Service rating -
    5.0
  • Service comment - Wonderful service and quick responses to questions. Never felt left out of the picture or that any questions were too small to deal with. I always felt completely in the loop with them.
  • Product rating -
    5.0
  • Product comment - It was my first boat/bike trip of any kind and would love to do one again. The boat and crew of Boat-Bike Tours were all first rate and I highly recommend them!
  • Flexitreks response - Service rating : Great to hear, many thanks Bruce.

    Product : We offer over 30 different boat and bike tours Bruce. We look forward to welcoming you on another one soon.
  • Date - 01/07/2018
  • Name - Simone der Weduwen
  • Product - Berlin to Copenhagen Cycling Holiday
  • Service rating -
    3.0
  • Service comment - We really think that it would be more beneficial to receive the Mecklenburger little tour book information beforehand
  • Product rating -
    4.0
  • Product comment - The Berlin Copenhagen route offers great variety in landscapes, a wide variety of roads to cycle on from single bike only lanes to quiet country roads and lanes which were part of the normal road for cars. There is also a great variety in culinary experiences while travelling through the two countries.
    Cycling in Denmark was much easier than in Germany due to the fact that the route was very well sign posted therefore we were thankful to have done it B to C rather than the other way round. If people decide to do C to Berlin you should definitely make them aware of this as it will otherwise come to a shock and pleasurable cycling will disappear!
    The hotels were generally fine however a few of them were not in the centre of a town which limits the options for evening meal. The problem we encountered was that we hadn’t booked a tablet in the hotel’s restaurant and therefore had to wait a long time before we could eat. As this was only in low season I dread to think what would happen in July/ August. Would it not be better to offer half board in such hotels or recommend that people immediately book a table on arrival in the hotel.
    We experienced a lot of trouble with the E bike for Paul; the first one had a problem with the connections in the back of the speedometer which meant while cycling along all of a sudden the power would drop which happened very intermiitently; Mecklenburger tour operator swapped the bike the next day however its battery was only partly charged so we ended up having to charge it for more than an hour before we could carry on. The second problem with the second bike was the magnet on the rear spokes came off and we could not lock itback into position so ended up taping it to the spoke!
    The overall problem for us was that the battery of the ebike did not hold charge enough to do the preplanned amount of km per day so we ended up with having to charge it min 2x a day...
  • Flexitreks response - Service rating : Thanks for the feedback Simone. By dispensing the tour books at the first hotel we are able to keep the costs of these holidays down. Posting these quite weighty packs to our customers around the world would add quite lot to the price.

    Product : Thanks for the detailed feedback Simone. We'll certainly recommend customers book a table on arrival at the hotels in future. Sorry about the bike issues - our local supplier belives this was simple bad luck as the bikes are serviced after each rental and such issues are unusual.
  • Date - 29/06/2018
  • Name - Elizabeth MacMurchie
  • Product - Lake Constance and Rhine Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Everything was well organised and we had no problems. The lady we spoke to called Ally on the telephone was always pleasant, helpful and knowledgeable .
  • Product rating -
    5.0
  • Product comment - An excellent holiday and I would recommend flexi trek.
  • Flexitreks response - Service rating : Ally really appreciates your lovely feedback Elizabeth.

    Product : We couldn't ask for more. Thank you!
  • Date - 27/06/2018
  • Name - Trevor Almack
  • Product - Lake Bled to the Adriatic Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Well organised. Prompt responses to e mail. Good advice on GPS.
    WOULD recommend and use again.
  • Product rating -
    4.0
  • Product comment - The local agent, Helia, handled the transfers efficiently and on time. The handover of the bikes and equipment was a little over the top in terms of the dangers of cycling in Slovenia. Overall, we had a great holiday with friendly locals, good weather and tasty food. The cycling was as described and well within our capabilities. Please see following comments re: holiday and hotels.
    HELIA
    On most days the signage is inadequate in terms of location, size and frequency. The colours are also not the clearest. You would soon get lost if you were relying on their signs. Directions and maps ok when used in conjunction with GPS maps.
    I think that the cost of hiring the bikes should include insurance and not be told that you will have to pay for the bike if it gets stolen. Each bike should be provided with spare inner tube and repair kit in case couples want to go off and do their own thing sometimes.
    It is clearly not compulsory to wear bike helmets in Slovenia. Don’t take one if you don’t wear one normally.

    Hotels in Slovenia
    1. Lake bled hotel Kompas
    Large clean friendly. Facilities ++ not tested. Good location close to restaurants and lake. Room was clean and average size. Good breakfast.

    2. Bohinj eco hotel @ bohinjska bistrica
    Large clean hotel. Facilities ++ not tested. Good dining room. Ate at local restaurant. Very good room. Nice bathroom. Good breakfast. Friendly helpful staff. Secure parking facilities.

    3. Mini hotel @ skofja loka
    Little bit out of town centre. Little bit dated but clean and comfortable. Sports facilities on site? More basic than other hotels. No AC. Ok for 3 star. Good basic breakfast.

    4. M hotel @ Ljubljana
    Large chain hotel. Too far out of town, especially when helia recommend that you do not take your bikes into town as they will inevitably get stolen. I can understand why we were not closer to the centre last night due to the lack of alternatives but surely there are more conveniently located places to stay in Ljubljana. Disappointing choice.
    Secure parking and good modern room.
    Would recommend an extra night in Ljubljana as not enough time to see the place.

    5. Montova hotel, Vrinka
    Good location, easy to find, friendly staff. Good restaurant attached to hotel. Room slightly dated. Limited choice for breakfast.

    6. Kars hotel, Povoskya
    Clean modern hotel central location. Large AC room with good en suite. Good breakfast.

    7. His a Posebne Sorta @ Kodreti
    Guest house with 4 rooms and 4 apartments in a rural location. Warm welcome, clean and comfortable. Evening meal at the hotel (which was very good home cooked food- 3 courses with wine € ) unless you have transportation. Poor/ no internet during our stay.

    8. Hotel Malovec @ Divaca
    Large bright room with balcony. Secure underground parking. Attached to restaurant serving mostly traditional Slovenian food. Not much to do in Divaca.

    9. Hotel SAN Rocco @Muggia
    Modern hotel, near the sea front almost 1 km from the town square. Secure garage parking. Good reception and room. Outdoor swimming pool. Good breakfast.

    10. Hotel Tartini @ Piran
    Very good location in the town square. Near to all amenities. Recently refurbished in industrial/ minimalist style. Will look nice when it’s finished and there are places to put your things on etc. Secure parking. Lovely terrace with sea and town views. Good restaurant on site. Unfortunately they only have 3 twin rooms and they gave ours away to someone else!

    Hotel told us they had advised Helia, who did not inform us.

    Otherwise a lovely holiday. Thanks for your help in arranging it.
  • Flexitreks response - Service rating : Many thanks Trevor we appreciate the recommendation.

    Product : Many thanks for taking the time to provide such detailed feedback Trevor. Bike insurance is something that very few bike operators offer. We are told it is quite hard to come by and those that do offer it tend to fund and run the scheme themselves. Your comments about the signage have been fed back to our local operator and I'm glad the GPX tracks we supplied were put to good use.
  • Date - 26/06/2018
  • Name - Anonymous
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I quite expect I would use Flexitreks again. I found communication prompt and easy
  • Product rating -
    5.0
  • Product comment - The cycles provided were very good, with one panier and a a capacious handlebar bag.
    The route itself was quite varied. In the main downhill, or on the level, although the optional route by the Kalteresee did involve some stiff climbs.
    I was travelling by myself, but often bumped into other people, mainly Norwegian and German, doing the same trip and we were able to chat and compare notes.
    I particularly chose this trip because of the voyage down Lake Garda - very well worth it.
  • Flexitreks response - Service rating : Very nice to hear - thank you.

    Product : Many thanks for taking the time to review this popular route. The optional diversion via Kalterersee does indeed involve a bit more climbing but we think the wonderful views, as you descend towards the lake, make it all worthwhile. The ferry ride the length of Lake Garda is both spectacular and a welcome opportunity to relax after the morning ride from Trento.
  • Date - 26/06/2018
  • Name - Anonymous
  • Product - Prague to Dresden Cycling Holiday
  • Service rating -
    5.0
  • Product comment - Everything was perfect. Just as they said it would be. No surprises.
  • Flexitreks response - Perfect - just as it should be!
  • Date - 25/06/2018
  • Name - Julia Watts
  • Product - Lake Constance Cycling Break
  • Service rating -
    5.0
  • Service comment - Ali was very helpful especially as she had actually done the tour we were planning
  • Product rating -
    5.0
  • Product comment - Very well organised trip. The cycling was very easy leaving us lots of time to explore the pretty villages and towns and swim in the lake. Most of the hotels were above average and all of the staff in them were friendly and helpful.The luggage ferry had always arrived before we did. We were relieved that we had a GPS and had downloaded the software Flexitreks offered us. We met a couple of tourists who found it hard to navigate just with a map. The weather in June was perfect for cycling between 19-24 c and we only had one rainy day. We are now planning the next one
  • Flexitreks response - Service rating : Thanks Julia. Ally loves Lake Constance and it sounds like you do too now.

    Product : Excellent - many thanks for the lovely review Julia. GPX tracks are definitely the way to go if you have a smartphone and as long as you download the route before leaving home you don't even use any of your data allowance during the rides.
  • Date - 24/06/2018
  • Name - Anonymous
  • Product - Atlantic Coast from Lisbon Cycling Holiday
  • Service rating -
    5.0
  • Service comment - 3rd time booking with Flexitreks and would book with them again.
  • Product rating -
    5.0
  • Product comment - Would recommend this trip - the hotels were very good and perfectly located (easy enough to get to on the bikes too) and the area's we stayed in were all interesting enough. The bikes were good quality and the GPS provided really added to the trip.

    The climbs could be a challenge so would recommend getting your training in!
  • Flexitreks response - Service rating : Great to hear - many thanks!

    Product : Many thanks and good advice regarding the training.
  • Date - 24/06/2018
  • Name - Linda Steinke
  • Product - Amsterdam to Bruges Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Everything went very well on scheduling and planning our tour.
  • Product rating -
    5.0
  • Product comment - This was our third trip with Flexitreks, and we plan to use them again in the near future!
  • Flexitreks response - Service rating : Thanks Linda, we appreciate the feedback.

    Product : Couldn't ask for more - thanks Linda!
  • Date - 24/06/2018
  • Name - Peter Allen
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Easy access on phone, quick responses.
    Oner important e-mail from office to me landed in my spam. Perhaps advance warning that this might happen would heklp?
  • Product rating -
    4.0
  • Product comment - Eurobike: Good, but some details could be improved:

    Bikes in very good condition, no punctures or breakdowns, this was a massive positive
    Except the pick up on the milometers was only working on 2 of the 4 bikes – this was a major negative

    Detailed written directions were mainly good but to make this system work easily it depends on having a functioning milometer – which our navigator didn’t have
    Maps are too small scale
    We'd prefer directions drawn on large scale maps

    Some detail in the guidelines not correct: bus from Salzburg airport to hotel ganstlhof bus stop takes 30mins not 10,
    Some detail in the guidelines not clear: day2 we got lost coming into Steindorf & wasted some time going up & down the main road.
    Some detail out if date: day 3 Gasthof Schneiderwirt doesn't exist anymore, day 5 large part of central section out of date as R2 route that we follow has been diverted to follow a new (very scenic) route alongside the River Ischl from Kreutern to Weinbach.

    Tips were much appreciated eg the salt mines in Hallstatt were very good,
    Some tips out of date - we were told that the Schleedorf cheese factory closed 5yrs ago

    "Bathing opportunities" are mentioned in the eurobike guide. On some lakes the lakeside is almost totally carved up into private ownership so public swimming locations are very hard to find. Esp Irrsee & Mondsee & Attersee & Wolfgangsee. More detail on public swimming locations would be appreciated. If one thing were to be changed about the organisation of the trip then this would be it.

    Hotels were excellent.
  • Flexitreks response - Service rating : Thanks Peter. Spam issues do arise every now and then but they're usually quickly resolved with a phone call.

    Product : We're glad you enjoyed the holiday overall Peter and appreciate the constructive feedback. The bikes are checked before each outing and we're very sorry that two of the milometers on your group's bikes were not working. Our local supplier tells us he would have been happy to rectify this issue if it had been reported to him at any point during the holiday. Your recommendations regarding navigation errors are very much appreciated and rest assured that all are being addressed in the forthcoming revised road books for this route.
  • Date - 22/06/2018
  • Name - Anonymous
  • Product - Salzburg to Lake Bled Cycling Holiday
  • Service rating -
    5.0
  • Service comment - We had a bit of a panic with with a spam filter stopping the tour details from being delivered. But that was fixed quickly following a telephone call. All pre-arrangements were handled with the usual smoothness.
  • Product rating -
    5.0
  • Product comment - We have done four trips in the Alps with Flexitreks and this was the best of them all. Some comments for future improvements. 1. The hotel in Salzburg put us in an Annex 150 yards down the road. This was not what we were expecting. 2. The bikes on the first day were mis-labelled so we thought we had been supplied the wrong bikes for 12 hours. This was fixed on the first morning. After this the tour went very smoothly. Bad Gastein and Kranjska Gora were simply stunning. There are several days with big inclines so electric bikes made the tour far more enjoyable. I would recommended this trip very highly.
  • Flexitreks response - Service rating : Glad we were able to sort this and deliver your tour details.

    Product : Many thanks for the constructive review. We agree that unless you are super-fit e-bikes are worth considering for this scenic but reasonably hilly route.
  • Date - 19/06/2018
  • Name - Anonymous
  • Product - Umbria Classic Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent service as usual, Flexitreks got back to us very quickly with all the information and prices on the holiday and the various extras.
  • Product rating -
    5.0
  • Product comment - The cycling was fantastic and the countryside beautiful. The accommodation was of a very high standard. The local reps Petra and Paolo were really helpful.
  • Flexitreks response - Service rating : Your comments are very much appreciated - thank you.

    Product : We love cycling in this part of the world too and are so glad you enjoyed it.
  • Date - 19/06/2018
  • Name - Anonymous
  • Product - Bordeaux to Biarritz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally was very helpful at each step of the process. She returned calls quickly and answered all my queries.
  • Product rating -
    4.0
  • Product comment - The hotels were a fairly good, probably more 2 star plus than 3 star. However the fact that they were not top notch was more than compensated for by the friendly and helpful staff in each place. All the establishments were clean and breakfasts were good except in the Hotel du Grill.
    Luggage collection went smoothly.
    It would have been better if we had had a ‘meet and greet’ session on day 1. The bikes were delivered by a guy in a Hertz rental vehicle who explained that he had nothing to do with the company! That was not very reassuring. Requests to help with adjusting the saddle heights were met with ‘this is not my job’! He explained about the Allen Key located in one of the front panniers and in the end he did adjust our saddles. As I live in France part time I understand the French mentality but it’s somewhat baffling for people who are used to a more service orientated economy! First impressions are important. We are all experienced cyclists but a 15 minute orientation session would have been helpful on the first day.
    The bike tracks were excellent and well signposted most of the way.
    However this was more challenging on the final day as we headed to Biarritz. We did quite a few extra Kms as directions were unclear.
    If we had experienced problems along the way I did not get the feeling that there was much back up. Fortunately we didn’t so I can’t speak from experience.
    .
  • Flexitreks response - Service rating : We aim to please.

    Product : Thanks for this constructive feedback which has been fed back to our local supplier.
  • Date - 18/06/2018
  • Name - Steve Groves
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - As always, Ally found the perfect holiday for us, listened to our requirements due to a knee injury, and recommended the correct level. Very good advice all the way. Thanks Ally
  • Product rating -
    5.0
  • Product comment - Great trip, very easy transfers when flying in/out Salzburg. Cycling with the mountains in constant view was amazing. The Krimml falls are well worth the visit, make sure to get the early train and spend a few hours there.
    Great food, great people.
    Will be going back to Austria.
  • Flexitreks response - Service rating : You are very welcome Steve. From the photo it looks like you had great weather too which is always nice.

    Product : Thank you so much Steve and great tip regarding Krimml Falls.
  • Date - 18/06/2018
  • Name - Anonymous
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Staff were helpful in responding to specific questions and relaying on requests regarding diet to the hotels we stayed in. Communication via email was prompt and clear
  • Product rating -
    4.0
  • Product comment - Hotels were good, varied and well chosen. Organisation was thorough and efficient. The route was at times slightly disappointing- the terrain was a bit ordinary at times and some stretches were dull, particularly on the journey from Gallipoli to Leuca. We were surprised how deserted some of the towns and villages were along the way - and how tricky it was to find decent food, particularly on the first weekend.The bikes were a bit heavy but were well maintained and fit for purpose.
  • Flexitreks response - Service rating : We really appreciate your taking the time to provide this helpful review.

    Product : Thank you for the useful feedback.
  • Date - 18/06/2018
  • Name - Melanie Cross
  • Product - Amalfi Coast Bike and Boat
  • Service rating -
    5.0
  • Service comment - Everything went according to plan and was v well put together. Would recommend to everyone.
  • Product rating -
    5.0
  • Product comment - Bikes were good and fairly well maintained. Routes were planned well for maximum cycling and visiting beautiful places.
  • Flexitreks response - Service rating : Great to hear, thanks Melanie.

    Product : Glad you enjoyed it Melanie.
  • Date - 17/06/2018
  • Name - William Kneale
  • Product - Prague to Berlin Cycling Holiday
  • Service rating -
    4.0
  • Service comment - ttt
  • Product rating -
    4.0
  • Product comment - The holiday overall was very enjoyable. More attention to detail from the local suppliers would have made it excellent.

    Bag Transfer - good, nothing to criticise

    Hotels - v good with 2 exceptions, Ludmila in Melnik - adequate but rather far out of centre, a little bit run down; Markiches Guthaus in Beeskow - possibly adequate but room (6) assigned were horrible attic rooms, far too hot and no way to ventilate

    Bike - not sized properly for shorter rider; when we got a puncture the tool kit did not have a spanner that fitted front wheel lock so we could not get wheel off. Fortunately we were not far from a place where support vehicle could reach us,,,,,we could have been a long way into the reed beds of the Spree. The spare inner tube was for a road bike and would not have fitted the tyre. Bike not oiled on collection and non supplied. No map holder and no speedometer. Chain slipping badly on one bike on gear change - ie bikes not properly checked before supply in Czech Republic. No water bottles supplied.

    Route instructions - mostly good; but number and contact for support were NOT CORRECT in the documents; also some street names incorrect; and some turns on the Cottbus to Beeskow legs very easy to miss.

    For Flexitreks : Better description of the link between Dresden and Cottbus needed. Yes there is a train but actually it took 3 1/2 hrs to go the 70 miles (as crow flies) with one change near the Polish border. Not a problem in itself but hard to understand without the information. No route for cycle option was provided and no explanation of the ticketing, train timetable etc.
    Also some of the distances seem incorrect.....in particular the Cottbus to Lubben leg in the guide has 2 stages and the combined distance is in the 45 - 50 mile range; your summary only gives the distance for first stage.

    And finally we would recommend that the providers find an alternative stop to Beeskow or provide an option to make Lubben to Altstadt a single (longish) stage.....Beeskow as a town is dead with little to recommend it.

    But despite all that we had a great time !
  • Flexitreks response - Wow, a lot of very detailed and useful feedback here William - thanks! We're glad that you had a great time overall but rest assured we're addressing these issues with our local supplier to ensure future customers benefit from your recommendations. We're surprised about the bikes as they are usually well-maintained but that was obviously not your experience and we can only apologise for that.
  • Date - 16/06/2018
  • Name - Bob Cooper
  • Product - Danube – Donauwörth to Passau Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Efficient and friendly
  • Product rating -
    5.0
  • Product comment - Good itinerary, good tracks and good weather. Only criticism is use of the Art Hotel in Inglstadt which although very comfortable was very noisy due to proximity of main road.
  • Flexitreks response - Service rating : Thanks Bob, always nice to have positive feedback, particularly from regular customers!

    Product : Thanks for the useful feedback Bob. Glad you enjoyed the holiday overall.
  • Date - 15/06/2018
  • Name - Liz Wilson
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ali af Flexitreks was fantastic. She answered all my questions and helped in every aspect of the booking from start to finish. Nothing was too mich trouble. I will certainly book through flexitreks again.
  • Product rating -
    4.0
  • Product comment - Fabulous holiday. Really enjoyed ourselves. The staff were very friendly and helpful. The farnhouse was fabulous.
    A couple of teething problems with the cycling directions/ maps were a bit misleading at times but fortunately could see our destination but missed a couple of the things to see. Gave feedback to staff who apologised as they realised there had been mistakes on the map directions and sorted them straight away.
    Also there was a problem with the meal we had booked with the farmhouse on the last night and we ended up having to have a Take out pizza service as there was no catering staff available. The staff were full of apologies and organised the food to be delivered but we were all slightly disappointed.
    May we suggest that maybe a member of staff could clarify every morning or evening what our plans are for dinner either that day or the following day so there can be no misunderstandings as the Farmhouse is far away from restaurants and shops.
    Overal though we all had a great time and loved the farmouse and the cycling.
    I would also like to thank the staff for letting us arrive at the farmhouse early and also invited us to help ourselves to a buffet they had done for some previous customers. This was really appreciated and we were so grateful as had travelled from Lisbon.
  • Flexitreks response - Service rating : This is really appreciated Liz - thank you so much!

    Product : Thanks for the constructive feedback Liz and glad you and your group had a fabulous time overall.
  • Date - 15/06/2018
  • Name - Gillian Bryce
  • Product - La Rochelle to Bordeaux Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Yes we would use them again
  • Product rating -
    5.0
  • Product comment - Great holiday, some first class accommodation, especially the 2 with evening meal include
  • Flexitreks response - Service rating : Thank you Gillian - we couldn't ask for more.

    Product : Thank you Gillian. Yes, it's nice to have a couple of meals included rather than having to go out every night.
  • Date - 15/06/2018
  • Name - Catlyne Hos
  • Product - Cyclades and Saronic Islands Bike and Boat
  • Service rating -
    5.0
  • Service comment - It was always a pleasure dealing with Ally. All the information we received was spot-on. She went out of her way to help us with the bikes.
  • Product rating -
    5.0
  • Product comment - This bike and boat tour was a revelation. We had a wonderful cruise around the Greek islands, we had a wonderful cycling holiday including swim stops at great beaches and crystal clear waters. And we had some of the best meals and drinks I've had for a long time. All the crew were wonderful and worked hard to make us comfortable. We were able to use e-bikes and I would recommend them unless you are really keen and love a cycling challenge. Four us, the hills would have been to difficult without them. As it was, we loved every minute of the cycling experience.
  • Flexitreks response - Service rating : Always a pleasure dealing with you too Catlyne - you are very welcome.

    Product : Thanks for the lovely review Catlyne and sage advice regarding the e-bikes!
  • Date - 15/06/2018
  • Name - Anonymous
  • Product - Istrian Coast Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Friendly, prompt service and answers to any queries.
    I would recommend this company to my friends and of course, use them again.
  • Product rating -
    4.0
  • Product comment - Some hotels had tiny bedrooms and the breakfast offered in some had few choices.
  • Flexitreks response - Service rating : Many thanks for your kind words - we really appreciate you taking the time to tell us.

    Product : Yes, the rooms in some of these old-town hotels do tend to be a little small compared to some modern hotels.
  • Date - 15/06/2018
  • Name - Don Mazzucchelli
  • Product - Loire – Orleans to Saumur Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I would use them and recommend them again although I need some lessons on how to use the GPS app.
    Some of the directions need upgrading although we were always able to find our destination
  • Product rating -
    4.0
  • Product comment - The only reason I didn't give a 5 star was that I thought some of the directions could have been better
  • Flexitreks response - Service rating : Thanks for the feedback Don. GPX tracks are revolutionizing bike route navigation but it's definitely worthwhile practicing with the app before commencing your holiday as they can take some getting used to.

    Product : Thanks Don, we're getting the directions re-checked on this route as it sounds like there have been some changes.
  • Date - 14/06/2018
  • Name - Anonymous
  • Product - Saar and Moselle Bike and Boat
  • Service rating -
    5.0
  • Service comment - As we have experienced in the past (this is our third Flexitreks trip) Ally and the other staff are very knowledgeable and helpful, securing our reservation as soon as possible and answering all our questions along the way.
  • Product rating -
    5.0
  • Product comment - We enjoyed the Patria. The crew was helpful and provided great service. The meals were excellent. Our cabin, while "tight" was quite sufficient and we had ample room on board to relax in the salon or on the rooftop deck.
  • Flexitreks response - Service rating : Thank you so much for the kind words.

    Product : We're glad you enjoyed your time aboard the Patria.
  • Date - 12/06/2018
  • Name - Anonymous
  • Product - Moselle Valley Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very efficiently organised. All queries answered quickly.
  • Product rating -
    4.0
  • Product comment - Very well organised. Pretty route - although we did get in a muddle about which route to take for best on one of the days and ended up cycling along a main road for a while. Had we followed the main Moselle Cycling route sign with an 'M' we would have been alright!
  • Flexitreks response - Service rating : Thank you for your kind comments
    Product : Glad you enjoyed it despite the navigation issue. GPX files are now available for this route allowing riders to navigate using their GPS enabled smartphones. Hopefully that will help future customers avoid making the same mistake!
  • Date - 12/06/2018
  • Name - Audrey Johnstone
  • Product - Danube – Vienna to Budapest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Helpful and friendly
  • Product rating -
    5.0
  • Product comment - Excellent holiday and instructions were clear for the start of the holiday.
  • Flexitreks response - Service rating : Which is our aim. Thanks Audrey
    Product : Super, we're glad it all went so well!
  • Date - 11/06/2018
  • Name - Alison Campbell
  • Product - Salzburg to Lake Bled Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Issue with hotel at bled sorted well. Issue with advising that only one bag per person allowed, half sorted. Only 4 luggage labels were provided when we arrived - not 6 as we had been advised would be available. Also - there is no point in telling customers only one bag each is allowed so late in booking,. flight will have been booked by then.
  • Product rating -
    5.0
  • Product comment - Cycle paths and terrain was excellent. Countryside beautiful.
    Some of information is conflictng. Train tickets from Bad Gastein to Mallnitz are booked for a specific train. Written Information says you can get any train and they go once an hour from Bockstein
  • Flexitreks response - Service rating : Thanks for the feedback Alison. Apologies for the bag/luggage label issue. It's pretty common to only allow one bag per rider on these tours but I'm glad our local supplier was able to transport your extra bags anyway.
    Product : Thanks Alison, we're glad you enjoyed the route and scenery. In light of your comments we did check the validity of the train tickets to Mallnitz and are assured that the tickets provided are indeed valid for any train.
  • Date - 08/06/2018
  • Name - Anonymous
  • Product - Northern Holland Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Extremely helpful staff who were always ready to help resolve my queries.
  • Product rating -
    4.0
  • Product comment - Maps and route directions very easy to use.
    Bikes were rather heavy to cycle although the seats were comfortable. The shed where they were kept leaked badly so bikes were wet when it rained overnight.
    Hotel had a sad look about it with stains on our carpet floor. Food was good although service was definitely aimed towards the golfing fraternity.
    Reception staff were always friendly.
  • Flexitreks response - Service rating : You are very welcome!
    Product : Glad you enjoyed it overall but sorry to hear your hotel room was not so great. We have fed your comments back to the hotel
  • Date - 07/06/2018
  • Name - William Neusteter
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Service comment - The staff was very helpful and answered any questions we had. Very professional and knowledgeable. They kept us up to date with additional information and passport requirements. We felt very prepared for our trip due to their diligence.
  • Product rating -
    5.0
  • Product comment - We loved the MS Primadonna and would definitely request this boat again. The staff was everything you would want aboard a boat. They were friendly, knowledgeable and experienced with the bike paths through out the trip. Our friends were celebrating their wedding anniversary and they planned a cake and little celebration for them! I can not say enough about the high standards of the boat and its staff.
  • Flexitreks response - Service rating : Great and thank you William!
    Product : High praise indeed! So glad you and your friends enjoyed it so much William.
  • Date - 06/06/2018
  • Name - Elizabeth Flett
  • Product - Lake Constance Cycling Break
  • Service rating -
    4.0
  • Service comment - Good to be able to phone and speak to someone .
    Good at communicating information.
    Pleasant manner
  • Product rating -
    4.0
  • Product comment - For a first time , found this a very relaxing break- good to have accomodation sorted and cycling relatively easy.
    Good weather and interesting scenery and places to stop off on.
  • Flexitreks response - Service rating : Thanks Elizabeth, we really appreciate your review.
    Product : Thanks Elizabeth, hopefully you are now converted to leisure cycling holidays.
  • Date - 05/06/2018
  • Name - Anonymous
  • Product - Moselle and Saar Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Communication good and clear. No issues.
  • Product rating -
    4.0
  • Product comment - Flexi-treks chose a good local service provider who had good bikes in new or like-new condition. No water bottle holder, but that seemed typical off all the other tour bikes, too. Route is easy to follow and pretty interesting, popular but not over-crowded in May. Ride is almost entirely flat. Saar is industrial and less touristic, Moselle is picturesque and more popular. Most hotels were 2-Star, regardless of their claimed rating, and had no air conditioning or even fans- and it was hot and humid this year! Would have liked a few more food recommendations per stop. On our tour one night was in a different town than the written plan, probably due to high occupancy in Cochem- our group was disappointed, but it worked out well due to enjoyable family restaurant nearby. Highly recommend reading the entire guide at the beginning, rather than just a day ahead like we did.
  • Flexitreks response - Service rating : Excellent, just what we like to hear!
    Product : Thanks for the informative and useful feedback. Most leisure-bike rental companies elect to not to include a water bottle holder as experience suggests that accidents are more likely to occur whilst reaching for or replacing the water bottle whilst riding. Also, we tend to shy away from food recommendations as restaurants can change from year to year so what was great last year may not be so good this year.
  • Date - 04/06/2018
  • Name - Patrick Cordingley
  • Product - Danube – Regensburg to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Delightful service and really helpful
  • Product rating -
    5.0
  • Product comment - Well planned and good attention to detail
  • Flexitreks response - Service rating : You're welcome Patrick!
    Product : Thanks Patrick, we really appreciated your additional feedback too!
  • Date - 01/06/2018
  • Name - Sylvia Thomas
  • Product - Brittany and Mont St Michel Cycling Holiday
  • Service rating -
    3.0
  • Service comment - No real complaints but the interaction felt slightly at "arms length "as Flexitrek themselves were not the people arranging the holiday on he ground . I felt that I had to carefully check everything and seem to remember there were a couple of errors which needed amending .
  • Product rating -
    4.0
  • Product comment - We had a very enjoyable cycling tour arranged for us , going through interesting and picturesque parts of Brittany .The route details were clear and detailed with just an occasional query due to the translation from French . There were more stretches of on road riding than we wanted , particularly coming out of , and into , St Malo . The route on the last day was definitely better than the route on the first day from this point of view . There was a public holiday in the area on May 21st which , combined with good weather , meant that the Brittany coast was Heaving with traffic and people . We may well have changed our dates if we had been told of this .
    All in all though , a really good holiday with clean basic hotels and very good food .
    ( Our room at the best western in Fougere was a bit small for our cycling gear and luggage but otherwise fine )
  • Flexitreks response - Service rating : Hi Sylvia, We pride ourselves on getting the detail right so if you do recall what those errors were we'd love to hear from you.
    Product : Glad you enjoyed the tour overall Sylvia and thanks for taking the time to provide this useful feedback.
  • Date - 31/05/2018
  • Name - Jack Evanuk
  • Product - Dalmatia South Deluxe Bike and Boat
  • Service rating -
    5.0
  • Service comment - Friendly, quick and thorough response to any questions. Changes were handled quickly and cheerfully.
  • Product rating -
    5.0
  • Product comment - Modern, roomy boat, great cycling, friendly guides.
    Lots of space and comfortable seats to spend time with friends or to have a few moments of solitude.
  • Flexitreks response - Service rating : Thanks Jack, we really appreciate the review.
    Product : A good summation of this popular route, thanks Jack, we're glad you enjoyed it.
  • Date - 30/05/2018
  • Name - Sophy Bishop
  • Product - Umbria Cycling Break
  • Service rating -
    5.0
  • Service comment - Communication was very easy. They sent over all of the details ahead of time and were quick to respond to emails.
  • Product rating -
    5.0
  • Product comment - We had a great 4-day cycling trip in Umbria with Flexitreks. The bikes were in excellent condition, the hotels were very nice, and all of the services we received was great. The routes that they provided were top notch, small backcountry rodes that we would never have found on our own. Went through beautiful farm country, rolling Umbrian hills, and through a number of quaint cities and towns. Would definitely book again, a great experience!
  • Date - 29/05/2018
  • Name - Anonymous
  • Product - Black Forest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Booking was very easy and Flexitreks provided guidance and help to ensure the holiday would meet our expectations. They confirmed bookings and hotels and notified us when payments were due. They also provided the GPS in advance of the holiday.
  • Product rating -
    4.0
  • Product comment - A very enjoyable cycle tour of the Black Forest although weather was not the best but having full set of waterproofs made sure we kept dry for the 2 inclement days. The hotels selected were of a good to very good standard and this included the breakfasts. It should be noted that most places require eating out as the Hotels either didn't have a restaurant or it was closed on the night of our visit but there was always a choice of places in each location. Note that Basel is very expensive so budget a minimum of £25 per head for one course and a drink ,or £40-50 for 2 course and a drink. The bikes provided were excellent for the type of cycling but getting the bikes on the Swiss train was challenging and if you had more then 2 bikes then you would need to split between a number of carriages. If you had a trailer for a baby then I believe you would have issues given space and the need to lift the bikes up the steps into the train.

    The documentation for the journey was at best fair but lacked details or the level of detailed maps. I had the GPS file which was invaluable and had to be used to prevent any major mistakes which would happen if reliant solely on the documents and maps provided. To use the GPS file you need an App and I used Cyclemeter which worked very well and only costs a few pounds. Other apps are available but Cyclemeter seems to be the most recommended one and works with both Google and Apple Maps but I found google maps the best. The GPS worked well until you leave Basel and at that point it was a challenge given it has alternative routes on it and this can lead to confusion and some incorrect turns to new and unexpected destinations!!! Might be worthwhile providing separate GPS files for the alternative routes.

    The cycling is very easy with few hills and mainly flat or down hill. The cycle paths are also very good and good signage on most but you need to keep you eyes open as a few signs are easy to miss. If you are allocated Hotel Neuenfels in Badenweiler this is not on the GPS and the signage/documentation is poor but a combination of Apps and maps you will find the place. - be prepared for a long climb but once you are there then the place/views are amazing and the hotel is of a very good standard.

    If you fly into Basel, rather then get a shuttle bus to Basel train station and then a train to Freiburg, there is a bus than runs from outside the French side of the airport directly to Freiburg and this cost 43 euros return per person. Note, you can buy tickets online or if purchased on the bus, it's cash only.

    Overall a very good holiday with good cycling routes and the chance to see the less touristy parts of the Black Forest.
  • Flexitreks response - Service rating : Many thanks for the great review. GPX files are now available for most of our tours and are a great way of navigating, particularly if you bring along a handlebar-mount for your smartphone.
    Product : Thanks for the helpful and thorough feedback. We recommend using the Ride-With-GPS app as our GPX files can be used offline on this app saving valuable data allowance.
  • Date - 28/05/2018
  • Name - Anonymous
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I would use them again.
    Went to beautiful cities.
  • Product rating -
    4.0
  • Product comment - Well organised trip.
    Luggage always collected and generally at destination before 5.30
    Some of the superior hotels not in the greatest locations but this was probably due to needing space for bikes. Whether smaller boutique hotels could be used.
    Should guarantee that will come if a puncture as we had a puncture and the repair kit was not that great- the glue had run out. For 2 bikes, 2 inner tubes should be included.
    However maps and directions were excellent and it was really good fun despite bad weather the first 3 days!
  • Flexitreks response - Service rating : Glad you enjoyed it!
    Product : Thanks for the very useful review and we're glad you enjoyed it overall. You are right that the hotel choices are sometimes limited by the need for good and secure bike storage. Sorry to hear the repair kit was not great - this has been addressed with our local bike supplier.
  • Date - 28/05/2018
  • Name - Anonymous
  • Product - Moselle Valley Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I would recommend them.
  • Product rating -
    4.0
  • Product comment - This is a good, well organised itinerary for the person who does not cycle! It is possible to take a boat on parts of it. The 27 gear bikes were very good and it is 95% on dedicated cycle paths, completely separate from the road. The UK has nothing like it.But neither does it have suitable rivers with former tow paths, now cycle paths.
  • Flexitreks response - Service rating : A great choice for a non-cyclist. Hopefully you are now converted!
    Product : So glad you enjoyed it so much. This beautiful route on dedicated cycle paths really does take a lot of beating.
  • Date - 20/05/2018
  • Name - Anonymous
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very helpful and I didn't need to keep going back to check things..
  • Product rating -
    4.0
  • Product comment - Lovely holiday - fantastic staff and simple accomadation and fantastic cycling.
    Drains not great and we had a blocked sink when we arrived... our shower head didn't sit right so had to hold the shower when using..
  • Flexitreks response - Service rating : That's always good!
    Product : Glad you enjoyed it and sorry about the plumbing issues - which are now resolved by the way.
  • Date - 14/05/2018
  • Name - Alison Dennis
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - No problems, easy booking
  • Product rating -
    5.0
  • Product comment - Interesting guides, good weather, lovely countryside, better than expected accomodation. The food was plentiful but the meals were a little odd. Some typical dutch cuisine would have been nice.
  • Flexitreks response - Glad you enjoyed it Alison. On the food front - the barge owners have experimented over the years and most tend to opt for international favourites rather than typical Dutch cuisine due to the wide cosmopolitan mix of people on board.
  • Date - 13/05/2018
  • Name - Anonymous
  • Product - Tulips and Amsterdam Cycling Break
  • Service rating -
    5.0
  • Service comment - I phoned a couple of times and my questions were answered quickly and courteously.
  • Product rating -
    5.0
  • Product comment - Equipment - very good quality - actually my bike was brand new.
    Routes - really well thought out. We experienced such diverse environments. Maps and guides were easy to follow.
    Hotels - lovely rooms in good hotels. Loved the Art Hotel in Amsterdam; the breakfast at the Lion D'or in Haarlem was delicious.
  • Flexitreks response - Service rating : Lovely to hear - thanks
    Product : Wonderful - we're so glad you had such an excellent holiday.
  • Date - 03/05/2018
  • Name - Anonymous
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    4.0
  • Service comment - Yes, I would recommend or buy from them again. Trip was very organised by Hat Tours.
  • Product rating -
    4.0
  • Product comment - The food photo on Flexitreks was nothing like the food on the boat. It was one meal for dinner, not a buffet as expected. Pretty basic meals ie spaghetti Bol one night, stew and chips another. Cabin rooms are v compact as described, we found it easier to just have one in room expect at bedtime and you had to sit sideways on loo or have door open. However it was cheaper than a lot of other similar breaks. Just think ‘camping’
    Cycle part was great due to scenery and Rosanne the guide was excellent and knowledgeable.
  • Flexitreks response - Thanks for the useful feedback and we're glad you enjoyed your holiday overall. These canal barges are all quite narrow and there's no escaping the fact the cabins are a little compact. The barge owner assures us he does do buffets sometimes but as this isn't every week we have elected to remove the buffet image from the gallery of this tour.
  • Date - 01/05/2018
  • Name - Robert Fretton
  • Product - Tulips and Amsterdam Cycling Break
  • Service rating -
    5.0
  • Service comment - The booking procedure was easy and efficient.
  • Product rating -
    2.0
  • Product comment - The bikes were excellent but the maps provided were of such poor quality as to be of no assistance in enabling us to confirm that we were on the right path, or to help us in navigating off the route to take in additional sites. The maps were so poor that we resorted to navigating our route on our phone. Unless we were assured of better quality guidance in future we would not use or recommend Dutch Bike Tours
  • Flexitreks response - I'm sorry you felt let down by the maps on this tour Robert. We've listened and now offer GPX navigation files for most of our tours (this one included). These files can be uploaded to a GPS enabled smartphone and provide a detailed and highly accurate means of navigation. They can also be used offline so users don't use any of their data allowance.
  • Date - 01/05/2018
  • Name - Julian Harnor
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - god communication about trips etc..
  • Product rating -
    5.0
  • Product comment - great location and accommodation, food etc..
  • Flexitreks response - Glad you enjoyed it Julian.
  • Date - 30/04/2018
  • Name - Ernest Munro
  • Product - Lake Constance Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Simple process to book.Any questions easily sorted by telephone .
  • Product rating -
    5.0
  • Product comment - Lovely scenery and nice towns visited.Cycling easy and route simple to follow most of the time.Hotels ok in general but their ideas of superior not mine.I am used to better hotels particularly Hotel Barbarossa in Konstanz which needs a serious upgrade.
  • Flexitreks response - Many thanks for the feedback Ernest and we're glad you enjoyed the holiday overall. First time we've had negative comments about the hotel quality on this tour but we'll be monitoring this closely henceforth.
  • Date - 27/04/2018
  • Name - Anonymous
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - Excelente
  • Product rating -
    5.0
  • Product comment - Una excursion excelente. Todo perfecto.
  • Flexitreks response - me alegra que lo hayas disfrutado
  • Date - 26/04/2018
  • Name - Anonymous
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - Detailed itinerary provided pre-tour.
  • Product rating -
    5.0
  • Product comment - Excellent guide, sites and weather. Cycling not at all strenuous. Keukenhof Gardens were amazing - definitely the highlight of the trip
  • Flexitreks response - Nice to hear everything conspired so nicely Caryn.
  • Date - 17/04/2018
  • Name - Karen Paterson
  • Product - Venice to Mantova Bike and Boat
  • Service rating -
    5.0
  • Service comment - The pre-tour service, both via email and phone, was friendly and very helpful.
  • Product rating -
    5.0
  • Product comment - The trip was very well planned. The accommodation on board was very good and the food magnificent. All staff were very helpful and friendly. One of us had limited cycling experience but found the trip highly enjoyable and not too difficult. The route included many wonderful places, some well known and others very much off the beaten track.
  • Flexitreks response - Service rating : Thanks Karen, we really appreciate your review.

    Product : Thanks for the lovely review of this very popular trip Karen. I was lucky enough to do the trip last year and agree with all your comments, particularly the one about the food - delicious!
  • Date - 13/04/2018
  • Name - Gillian Fairfield
  • Product - Tulip Fields Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent
  • Product rating -
    5.0
  • Product comment - Fantastic cycling. Four different and interesting routes. Something new every day. Hotels were really impressive. Couldn’t fault this at all. Holland is a revelation. Very welcoming and I can’t recommend this short break enough.
    Thank you flexitreks. We will definitely be back
  • Flexitreks response - Service rating : We like excellent - thanks Gillian!

    Product : Really appreciate the wonderful review Gillian. We look forward to helping you with your next cycling adventure.
  • Date - 10/04/2018
  • Name - Christine Bainbridge
  • Product - Tulip Fields Bike and Boat – MS Magnifique
  • Service rating -
    4.0
  • Service comment - The information was pretty good, however a couple of negative points. Firstly we did not need to take cycling helmets or water bottles as we were told - they were provided. This makes a huge difference when only taking very limited cabin baggage on the plane as the helmet is particularly bulky. We were requested to take ‘soft’ luggage to fit under beds. Again that was not necessary as there was plenty of space so I ended up having to carry a heavy bag on my shoulder. There were more options for public transport to the boat which were not stated on the paperwork. This resulted in us having to walk some distance to find the ‘north’ side of the railway station when we could have taken tram number 26 from the south side. It was not clear that you cannot pay the driver in cash, which is normal in most places in the UK. Small things but they made a difference to our trip. Other than that the information was very good.
  • Product rating -
    5.0
  • Product comment - Fabulous ship, wonderful crew. Food was fantastic, well presented and the bar bill at the end of the week reasonable. Couldn’t fault the quality which was superb in every way. Shame we weren’t offered the use of the jacuzzi on the top deck! Didn’t know it was there until the last day.
  • Flexitreks response - Service rating : Thanks very much for the very useful feedback Christine, we have amended our pre-tour advice for this tour accordingly.

    Product : So glad you enjoyed the experience aboard the Magnifique Christine.
  • Date - 04/04/2018
  • Name - Jeffery Johnson
  • Product - Alentejo Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Great support. No worries about being picked up at the bus terminal once we announced when and where we would arrive
  • Product rating -
    4.0
  • Product comment - It would have been except for the weather, which no one has control over, The only problem we really had was a day scheduled to see a cork manufacturing plant, a knife making company, and a winery, all of which were closed n the day we were scheduled to see them
  • Flexitreks response - Many thanks for the feedback Jeffrey. I'm sorry the weather was less than perfect for you and for the confusion over the opening times of the local attractions.
  • Date - 30/03/2018
  • Name - Chip Treen
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - It was easy to make trip arrangements through Flexitreks via email. They provided the information we needed and resent it when we managed to lose it.
  • Product rating -
    5.0
  • Product comment - Very nice tour. The bikes were new, service was good and the meals were very well done. The farm is in a lovely and comfortable rural setting. Staff were friendly and helpful.
  • Flexitreks response - Thanks Chip, we're glad you both had a good time and enjoyed your stay in Alentejo. Thanks also for the email regarding transport options. We'll be sure to pass this on to future customers.
  • Date - 29/01/2018
  • Name - Anonymous
  • Product - Lanzarote Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I will buy again soon and will recommend them
  • Product rating -
    5.0
  • Product comment - everything went like clockwork
  • Flexitreks response - Short but sweet - many thanks for the positive review.
  • Date - 23/11/2017
  • Name - Marie Louise
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Booking process very easy and friendly.
  • Product rating -
    5.0
  • Product comment - We absolutely loved this holiday. The route led us through ever-changing but always picturesque scenery. The hotels were all quite different but always of a good standard and it was nice to explore a different place each evening. High points for us were Bolzano, Silandro, the route between Resia and Merano, and the route between Bolzano and Lake Garda. One small point - it would have been nice to have spent more time in Riva del Garda as that looked a lovely place but we had to rush for the ferry
  • Flexitreks response - Many thanks Marie. We do actually now offer a version of this route that finishes in Riva del Garda and allows guests to enjoy an evening in this lovely lakeside town.
  • Date - 15/11/2017
  • Name - Sven Kirkland
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - These guys really know their stuff! We went through quite a few options before we finally decided on this tour and Ally was patient and helpful throughout.
  • Product rating -
    5.0
  • Product comment - We'd heard the Salzkammergut was a beautiful area but this holiday still surpassed our expectations. The towns and villages along the way were unbelievably pretty and we were so lucky with the weather too. Everything went according to plan except for a puncture on day 3 which we finally fixed after quite a bit of messing around (out of practice!). The hotels were lovely and the cycling easier than expected, which was great.
  • Flexitreks response - We're blushing - thanks so much Sven. Everyone imagine cycling in the Alps is going to be hard but as you saw this route disproves that theory.
  • Date - 24/10/2017
  • Name - Ann Johnson
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Friendly and reply quickly.
  • Product rating -
    4.0
  • Product comment - We mostly enjoyed this trip. The organisation was always very good, bags always delivered by the time we arrived at the hotel. The odometers didn't work the first day which made the directions a bit hard to follow.
    We didn't particularly enjoy the last day (which is not to say that other people wouldn't like it). If you enjoy orienteering and lots of fiddly instructions and you don't mind mixing it with fast moving, very close traffic then it would probably be fine. For us taking the train from Lake Garda and spending extra time in Verona would have been a better option.
    The other days were lovely, riding along the Adige as it developed from a rushing stream to a wide slowing moving river. It was a nice time of year, not too hot and the trees starting to turn gold - really beautiful.
    The hotels were good, quite diverse. Our favourite was the Pension Schweitzer in Silandro where the staff were particularly friendly and helpful. The least favourite was the Premstaller Gardenhotel.
    All in all we enjoyed the trip a lot and would recommend it to others.
  • Flexitreks response - Many thanks for the feedback Ann. We now offer a shorter version of this route that finishes at the northern end of Lake Garda, thus avoiding the ride into Verona. It's also worth pointing out that the other alternative is to finish in Mantova, rather than Verona - a more pleasant final day's ride in our opinion.
  • Date - 22/10/2017
  • Name - Vicky Franklin
  • Product - Lake Constance Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Charming people. Nothing is too much trouble.
  • Product rating -
    5.0
  • Product comment - We thoroughly enjoyed cycling around Lake Constance. The route was easy (perfect for us) and there was plenty to see and do each day. We particularly liked Stein am rhein, the butterfly island of Mainau and our night in the lovely village of uberlingen.
  • Flexitreks response - Thank you for a lovely review Vicky and I'm glad you didn't find it too hard. Now you are cycling holiday converts we look forward to helping you with next year's adventure!
  • Date - 20/10/2017
  • Name - Louise Dabello
  • Product - Amsterdam to Bruges Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Great service from Andy in the run-up to our holiday. It was very apparent that he knows the area well which inspired confidence from the start.
  • Product rating -
    5.0
  • Product comment - What a lovely route this was. Just the right amount of cycling each day to work up an appetite for a lovely meal each evening. Great scenery and next to hills! Bikes were fab too.
  • Flexitreks response - Thanks Louise - we're happy you all had a great time. I'm sure you meant to say  'next to no hills'!
  • Date - 19/10/2017
  • Name - Sarah Boross
  • Product - Majorca Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent service from Flexitreks - nothing was to much trouble and we felt well prepared for our cycling vacation.
  • Product rating -
    5.0
  • Product comment - Loved it! Always wanted to tour Majorca by bike and this didn’t disappoint. Nice mixture of coastal resorts and sleepy Majorcan villages. Sensational scenery throughout and even the one, wet day didn’t dampen our spirits. Looking forward to trying the Menorca route next year.
  • Flexitreks response - We're so glad you enjoyed your experience Sarah and thanks for the lovely review. We look forward to hearing from you when you're ready to discuss your Menorca trip.

  • Date - 16/10/2017
  • Name - Fiona Myers
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Service comment - Very helpful. Made it relatively easy and gave good advice on travelling.
  • Product rating -
    4.0
  • Product comment - The boat was lovely, and the staff helpful, but not all English speaking, so got misdirected occasionally. Good food - breakfast was continental plus scrambled egg, packed lunch was NOT good, dinner was small portions, but 4 courses. NO drinks with on board meals were included on the bike cruise. Cases were nearly lost on departure - got loaded onto wrong bus.
  • Flexitreks response - Thanks for the feedback Fiona, we're glad you had a good time n the MS Primadonna.
  • Date - 16/10/2017
  • Name - David Mellor
  • Product - Lanzarote Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very attentive service. A Spanish postal strike meant that some paperwork went astray. Everything possible was done to mitigate this. I was impressed.
  • Product rating -
    5.0
  • Product comment - Very good road bikes. Excellent service from bike shop. Hotels varied from beautiful "casa rurales" to city hotels the like of which we rarely stay in! For the money, I couldn't believe the high quality accommodation. Luggage transfer was faultless. Roads were very good surface, probably the best tarmac anywhere. Some roads, particularly the coast road and the stretch of road south of San Bartholome were very busy and became tiresome with some close passing etc. To the north and through the national parks, the quality of cycling was world class. The method of avoiding the busy section of road in the center of the island was to take a rough track LZ409 from Vegueta to Mozaga. This was barely cycleable due to the poor road surface and the number of large lorries accessing a land-fill site! It didn't last long and was probably preferable to the very busy LZ20 alternative. The scenery was impressive with lots of volcanic and geological interest. Plenty of swimming opportunities arose. Lanzarote is a quality tourist destination thanks to daily Manrique museums, national park info centers and other interesting diversions. It is certainly a very unspoilt destination compared to what I expected. We were surprised by temperatures exceeding 40C degrees on one day in October. This was unusual, apparently. However, the presence of trade winds and the dryness of the climate made it possible to cycle in these temperatures, so do not be put off. We certainly did not need any warm clothes, though!
  • Flexitreks response - Thanks for the very thorough review David. I also really enjoyed cycling this route a couple of years ago. Having only ever done the beach resorts before I was pleasantly surprised by the quiet inland villages and, for the most part,  pristine tarmac.
  • Date - 13/10/2017
  • Name - Teresa
  • Product - Segovia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very friendly and efficient service. Easy to book and pay, very good website.
  • Product rating -
    5.0
  • Product comment - We travelled on the last week in September, a perfect time of year for this region of Spain. Beautiful, leisurely cycling on quiet rural roads. Well thought out route, with interesting places to visit, lots of hilltop villages and medieval castles. The accommodation along the way was excellent. We opted for half board and the food and wine was of the region and very tasty! Would definitely recommend this cycle holiday.
  • Flexitreks response - Great review and great photos - thank you so much Teresa.
  • Date - 11/10/2017
  • Name - Colin McArthur
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - They were very easy to deal with and helped us book a fantastic holiday.
  • Product rating -
    4.0
  • Product comment - Bar the last, the hotels were very good, comfortable and perfectly satisfactory for the evenings we stayed there. The last hotel room in Venice Mestre was very poor with the en suite nothing more than a cupboard with extremely cramped facilities.
    The daily book of directions and instructions were excellent and we had great fun over the week
  • Flexitreks response - Glad you had a fantastic time Colin. We've fed your comments regarding the last hotel back to our local supplier and asked them to investigate alternatives.
  • Date - 10/10/2017
  • Name - Rosalind Breckner
  • Product - Segovia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks answered all our questions including the dumb ones. Their attitude was great.
  • Product rating -
    5.0
  • Product comment - The trip was great. The bikes and service were very good.

    Above all the route directions (with a couple of exceptions) were the best and clearest of any self guided tour I have been on.
  • Flexitreks response - Many thanks Rosalind. We're glad you enjoyed it and our local supplier will be chuffed to hear he won a 'best-ever' award for his route directions!
  • Date - 09/10/2017
  • Name - Colin Mitchell
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I would certainly buy from Flexitreks again the service was superb and the holiday cycling the Danube exceeded all my expectations by a long way!!
  • Product rating -
    5.0
  • Product comment - The cycling on the Danube was a fantastic holiday everything exceeded my expectations, the views, the hotels and the back up I received when I needed to call Flexitreks.
  • Flexitreks response - Glad you enjoyed it Colin and that we were able to offer assistance locally when you needed us!
  • Date - 09/10/2017
  • Name - Anonymous
  • Product - Provence – Cote d’Azur Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Good, personal service. Someone always available on the phone.
  • Product rating -
    5.0
  • Product comment - Great scenery, good directions.
  • Flexitreks response - So glad you enjoyed your cycling adventure in Provence!
  • Date - 06/10/2017
  • Name - Danny Doughty
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    5.0
  • Service comment - Very well organised, friendly service, comprehensive information and advice.
  • Product rating -
    5.0
  • Product comment - A friendly and efficient service, great to deal with.
  • Flexitreks response - Short and sweet - thanks Danny!
  • Date - 06/10/2017
  • Name - Anonymous
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - They were prompt with their replies. It was easy to book by email and then by phone.
  • Product rating -
    5.0
  • Product comment - Amazing cycling trip with beautiful scenery and great hotels. Some days were a bit long . It was nice to have the option of taking the train. Directions were a little confusing on some days. A better trip might be to end in Verona . Also it would be nice to have an extra day at one of the places half way through.
  • Flexitreks response - Thank you so much for the review. We do offer a shorter version of this tour that concludes in Verona. Day's of mid-itinerary are possible but depend on the start date of the trip.
  • Date - 02/10/2017
  • Name - Jonathon Dearden
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good at replying, very helpful about changing hotels to suit us.
    I would definitely use them again
  • Product rating -
    4.0
  • Product comment - Overall good, totally rubbish maps which lead to some long detours
    Another time would get a map here to take with me, and probably a decent guide book as well
  • Flexitreks response - Thanks for the useful feedback Jonathon. We are liaising with our local supplier regarding the route notes for this trip and hope to have an improved version available next season.
  • Date - 02/10/2017
  • Name - Hatty Shetliffe
  • Product - Florence to Rome Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good info with all necessary details
  • Product rating -
    3.0
  • Product comment - Amazing scenery, awful and dangerous road surface not suitable for road bikes. Hotels mixed, some great some well below standard
  • Date - 28/09/2017
  • Name - Anonymous
  • Product - Danube 4 Countries Bike and Boat – MS Normandie
  • Service rating -
    5.0
  • Service comment - Everything was first class, the booking, the tour info, the ship, the food, the crew. the accommodation and the other guests. Apart from raining in Budapest, the 7-days cycling was great. We thoroughly enjoyed every moment. Unfortunately, we arrived at the Vienna Opera House late so had to sit at the back of a flat floor thus could not see.
  • Product rating -
    5.0
  • Product comment - Same as I said in the pre-tour service. I will highly recommend Flexitreks to others
  • Flexitreks response - Many thanks for the positive review. and or the glowing recommendation We love the MS Normandie and her wonderful crew too.
  • Date - 26/09/2017
  • Name - Anonymous
  • Product - Black Forest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Helpful response to queries, and booking was smooth and easy. we would have preferred to get the detailed information pack before the holiday to aid planning.
  • Product rating -
    5.0
  • Product comment - really good hotels, everything ran smoothly, bikes were good quality and no problems with luggage transfer
  • Flexitreks response - Many thanks for the positive review.
  • Date - 26/09/2017
  • Name - Steve Parish
  • Product - Black Forest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - good booking
  • Product rating -
    3.0
  • Product comment - More forest cycling would have been nice.i
  • Flexitreks response - Thanks for the feedback Steve. The circular route is designed to take in as much of the Black Forest region as possible, staying in pleasant towns each night. It does include some forest cycling but to include more would in our opinion have detrimental effect on the overall itinerary.
  • Date - 25/09/2017
  • Name - Anonymous
  • Product - Dalmatia South Deluxe Bike and Boat
  • Service rating -
    5.0
  • Service comment - I had a number of questions prior to the trip. They were always answered promptly and thoroughly.
  • Product rating -
    5.0
  • Product comment - Boat - quite new with adequately sized room and very good washroom space. Boat layout was very functional.

    Food - more than adequate and very tasty. Excellent variety and choices.

    On board service - room and ship was kept very tidy. Re-locating the ship to different ports always kept the guests comfort in mind.

    Cycling - superb. First time on an e-bike which functioned perfectly. Don't know if I would have been able to do all 6 days without the e-bike. 2 guides on every ride and they were excellent at ensuring that everyone found their way. Loved the little extras during the trip - example - visited bee keeper on Solta. The Dalmatian islands are beautiful - much nicer than I anticipated.
  • Flexitreks response - We loved that bee-keeper on Solta too - so passionate about his bees! Glad you had a fantastic time and thanks for the lovely review.
  • Date - 25/09/2017
  • Name - Steve Groves
  • Product - Piedmont Cycling Holiday
  • Service rating -
    5.0
  • Service comment - As always, Ally and Andy listened to our needs and found the perfect cycling holiday.
  • Product rating -
    5.0
  • Product comment - Cycling in Piedmont was perfect. No traffic, no crowds, just vineyards, views, rolling hills. Stopping for lunch with the locals, drinking "everyday wine"
    Starting and stopping in Alessandria meant easy transfers from Turin, and the Alba - Alba loop day was the best!
    Happily do the trip again in the future.
  • Flexitreks response - Thanks Steve. We really appreciate the review - especially from such a cycling holiday aficionado!

  • Date - 24/09/2017
  • Name - Anonymous
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The whole holiday from speaking to the Flexitreks rep about the different options to starting out bike journey was brilliant. Great maps, bikes were good and the hotels along the way we're really nice too and our luggage always found us
  • Product rating -
    5.0
  • Product comment - It was everything Fkexitreks said it would be and more
  • Flexitreks response - So glad you enjoyed it so much and thanks for the great review.
  • Date - 24/09/2017
  • Name - Anonymous
  • Product - Lake Bled to the Adriatic Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The pre service booking was excellent. We dealt with Ally. She was prompt with her answers to all our questions
  • Product rating -
    3.0
  • Product comment - The route was very good. However, some of the hotels were a disappointment in terms of the quality and location. The hotels were supposed to be superior class and some of them we would not even consider comfort class. Also the standard of bikes need to be improved. Hybrid bikes are suitable for the road conditions but they need to be newer and better maintained. The rear brake on one of our bikes was not attached properly when we picked it up.
  • Date - 22/09/2017
  • Name - Grant Nelson
  • Product - Loire – Orleans to Saumur Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Leo gave us a very good overview of the tour and made sure our bikes were in good working order.
  • Product rating -
    4.0
  • Product comment - The tour was excellent. The accommodations were very nice. The chatuaeux were awesome. Even in busy towns, we found the rooms were quiet at night. The only downside is that we rode into a headwind every day. I understand the prevailing winds blow up-river. It may make more sense to run the tour from Saumur to Orleans, thereby having a tail wind throughout most of the ride.
  • Flexitreks response - Thanks for the review Grant and we're glad you had an excellent time. Yes, the prevailing wind does blow west to east and can sometimes be a factor but it's rarely that strong and can often be avoided by cycling in the morning.
  • Date - 20/09/2017
  • Name - Anonymous
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Responded very well to queries prior to tour. Web site is very informative
  • Product rating -
    4.0
  • Product comment - The route is beautiful and exceptional - especially for older cyclists. However, some hotel locations were not easy - in the middle of large busy towns with tram lines etc. We found the locally provided information very confusing.
  • Flexitreks response - Many thanks, we appreciate the feedback. The route notes for this route are being overhauled for 2018.
  • Date - 20/09/2017
  • Name - Russell Mitten
  • Product - Umbria Classic Cycling Holiday
  • Service rating -
    5.0
  • Service comment - We were informed well and in good time
  • Product rating -
    5.0
  • Product comment - Interesting countryside, different every day
  • Flexitreks response - Thanks Russell . Love the photo - looks like you had great weather!
  • Date - 18/09/2017
  • Name - James Gormley
  • Product - Amsterdam to Ghent Bike and Boat
  • Service rating -
    3.0
  • Service comment - Guide fantastic, knowledgeable and attentive. Bikes ideal for terrain. Crew friendly and helpful. Food good. Cabins very poor, small, lacking air and light.
  • Product rating -
    3.0
  • Product comment - Did so above redesign this site
  • Flexitreks response - Thanks for the review James and we're glad the guide, bikes and crew met your expectations. None of the cabins on any of these Dutch barges are particularly spacious I'm afraid and this is due to width restrictions imposed by the narrow waterways. That said, there are some newer boats with innovative layouts that do offer a little more comfort. These, of course, do come at a slightly higher cost.
  • Date - 18/09/2017
  • Name - Anonymous
  • Product - Provence Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Good knowledge and help answering queries. I would recommend them and use them again myself.
  • Product rating -
    5.0
  • Product comment - We were a large party of mixed gender and ability. Flexitreks recommended ebikes for some members which was the correct thing to do.
  • Flexitreks response - Thanks for the review. We're glad our recommendations helped ensure everyone in your party enjoyed their Provence cycling holiday.
  • Date - 18/09/2017
  • Name - Peter Maccormick
  • Product - Amsterdam to Bruges Bike and Boat – MS Magnifique
  • Service rating -
    4.0
  • Service comment - well done all the information was great
  • Product rating -
    4.0
  • Product comment - the food could of been much better especially at breakfast !! on some days not enough food was served
  • Flexitreks response - Thanks Peter. Not had negative feedback regarding the breakfast before but we've fed this back to boat owner.
  • Date - 16/09/2017
  • Name - Anne McMath
  • Product - Majorca Easy Cycling Holiday
  • Service rating -
    2.0
  • Service comment - The pre tour discussions and information were not an accurate reflection of the true nature of the cycling part of the tour
  • Product rating -
    2.0
  • Product comment - See #1. We would not purchase this tour again. The bikes and bike service was good. The hotels-especially Randa and Pollenca-were great. The cue sheets did not start from our first hotel and so were not at all useful for the first two days. The maps had no route numbers on them and thus were not at all useful. For truth in advertising you should include the elevation scales for each day so riders can decide for themselves if it is an "easycycling holiday". There should also be some mention about the fact that portions of the ride require riding on narrow two lane roads with sections with no shoulder and cars passing at times at high speed.
  • Flexitreks response - Thank you for the feedback Anne. We were a bit surprised by this as comments from previous customers regarding the route have been very positive. However, in light of your feedback we have amended our route description slightly to make it clear that the route does include hills as well some cycling on busier roads.

  • Date - 15/09/2017
  • Name - Doone Winnard
  • Product - Atlantic Coast from Lisbon Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The team are v responsive and accomodating and we would certainly recommend them - and have done already in fact.
  • Product rating -
    5.0
  • Product comment - We had high expectations based on previous Flexitrek tours and were not disappointed. There was great variety of scenic countryside and the accommodation was varied (e.g. historic and modern) and of high quality. The service from the local tour operator was great - very friendly, efficient, thorough and informative (happy to share their knowledge about their country, and local settings).

    Two comments on what could be improved/adjusted - firstly, the Peniche accommodation is quite a distance on foot from the town ship itself, although close the biking route; secondly without an Ebike, it would be quite challenging to have time and energy left to explore the daily destinations. We really appreciated the Ebikes we had requested.
  • Flexitreks response - Glad to hear you enjoyed the experience Doone. E-bikes certainly can take the sting out of routes like this.
  • Date - 15/09/2017
  • Name - Carloyn Radford
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Everything was handled well and communications all good.
  • Product rating -
    5.0
  • Product comment - Althought there were little issues, the company were always prompt to sort them out. The material given to us was great and the cycle way was fairly easy to find - only a few moments when we had to consult the instructions . I would recoments a gps mapping on the phone. We used Here we go which is an offline gps- especially for gettting to the hotel or onto the cucle track if you het lost. One word to the company - it would good to move the gear to hotels as early as possible - a couple of days arriving wet and having to wait for our gear was a bit annoying- but in the end a shower and relax on the bed worked well before the gear arrived so Im not rating the experience down becase of this. And - dont forget to give the e-bike charger to the at the begining of the journy - this will sort a lot of running around. Thanks to Alice for your communications and creating a txt line so we could sort any issues immediately . Over all the scenery was fabulous, the hotels good the ride exhilarating and the bikes great. The culture most interesting. Loved it.
  • Flexitreks response - We really appreciate the detailed review Carolyn. Our local supplier always tries to get the bags to the next hotels ASAP but sometimes logistics simply don't allow. For that reason, we always suggest taking a simple change of clothing in the pannier - if you think you'll arrive quite early.
  • Date - 13/09/2017
  • Name - Ann Denton
  • Product - Paris – Seine and Oise Bike and Boat
  • Service rating -
    4.0
  • Service comment - Friendly booking service. Detailed itinerary sent out before the holiday.
  • Product rating -
    5.0
  • Product comment - The cycling routes were varied, interesting and about the right length.
    The cycle guide was knowledgeable, friendly and caring. The accommodation on the barge was clean and comfortable and the meals were excellent. As Vegetarians we were catered for really well.
  • Flexitreks response - Many thanks for the nice review Ann, it's great to hear you enjoyed your holiday so much and that the vegetarian options impressed.
  • Date - 12/09/2017
  • Name - Anonymous
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Fast to confirm availability
  • Product rating -
    5.0
  • Product comment - Super scenery, plenty traffic free, accurately described, good bikes & accommodation
  • Flexitreks response - Glad you enjoyed it!
  • Date - 11/09/2017
  • Name - Denise Elder
  • Product - Amsterdam to Bruges Bike and Boat – MS Magnifique
  • Service rating -
    4.0
  • Service comment - Good. The interinary was slightly different to what was actually carried out
  • Product rating -
    4.0
  • Product comment - Cycling was interesting, relatively easy as predominantly flat country through rural, small villages and a couple of larger towns.
    Motorists were bike savvy, polite and courteous.
  • Flexitreks response - Many thanks for the review Denise. The itinerary does sometimes have to be altered slightly, usually due to tidal conditions on the waterways. Typically, such changes only amend the order of the itinerary, rather than omitting anything, so hopefully it didn't detract from the overall enjoyment of the holiday.
  • Date - 10/09/2017
  • Name - Geoff Knight
  • Product - Bruges Cycling Break
  • Service rating -
    4.0
  • Service comment - We understood what we were buying.
  • Product rating -
    4.0
  • Product comment - Hotel NH Bruges is perfect location 10 minutes walk from rail station and on edge of city square for eateries and for exploring the city centre on foot or cycle.

    Bikes are modern reliable "utility" machines, very much sit up and beg, but very comfortable, good gears, and built in locks, racks and guards to stop oil / clothing from getting caught up etc. Very reliable.

    Hotel needs to invest in better bike storage facilities, as lock up area is crowded with cycles, and not under cover, so wet machine in morning. Getting access to get out / put bike away a bit of a faff in having to ask reception to open it. Could do with a combination keypad lock on door with code change every day.

    Belgium cycling routes are sign posted all the way, so you "join the dots" on the road against your itinnery & map. Very easy. Cycling routes of 36 to 50 miles are just right length, but you easily shorten or length to suit by following the signs.

    North Bruges junction at points 3, 23, and 27 could be made clearer. We messed this crossing up on both the red and green routes leaving Bruges. You cross a canal bridge and are faced with a duel carriageway all protected for cycle crossing, but where to exist it is a nightmare. We were zig zaging about looking how to exit the other side, clashing with local Belgium's who "looked at us in a funny way".

    Plastic map case for handle bars provided by Flexitex on this tour was rather poor. Had better "bags" in past holidays. Only provided with simple plastic B5 case held on by Velcro which made it sloppy on handlebars, needing one to hold it and re-fix the Velcro periodically. Would not support mobile phone / camera had to keep opening panniers to get camera out, real pain. Needs a proper pouch on bars to hold more "quick draw items" like on Danube trip we did in Austria.

    Belgium is expensive (take tea bags with you). We found plenty of supermarket outlets in small towns we cycled through to buy food for lunch, leaving evening meal to "café culture".

    Sum up: Good road infrastructure for safe efficient cycling. Good quality utility bikes. Romantic city Bruges, nice quiet hotel.

    Not so good: Belgium cost of living, one scary junction in northern Bruge, poor map case on handlebars won't support camera for quick draw.
  • Flexitreks response - Many thanks for the very comprehensive review Geoff. Some good suggestions here which will be given due consideration for next season.
  • Date - 05/09/2017
  • Name - Gill Crooks
  • Product - Prague to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - we loved everything about our cycle holiday in the czec republic. It was frightening when I discovered my axle was missing after a days biking however the hotel reception arrange a repair and my bike was good to go the next day.
  • Product rating -
    4.0
  • Product comment - GREAT EXPERIENCE.
    maps, and written instruction were good GPS essential.
  • Flexitreks response - So glad you enjoyed your cycling adventure in the Czech Republic Gill. We're sorry about the bike malfunction and glad the hotel reception staff were able to get you back on the road quickly.
  • Date - 04/09/2017
  • Name - Roz Carberry
  • Product - Black Forest Cycling Holiday
  • Service rating -
    3.0
  • Service comment - Very efficient at sorting out time table to meet our dates
    Unfortunately for us it was far to hot to bike in full sun and hotels that had been picked had no air con we thought some of trip would be shaded as we were ibiking in black Forrest , but this was not the case ! We also spent a lot of time looking for hotels once we got to our next stop , which is not much fun
  • Product rating -
    2.0
  • Product comment - there is no shelter on this ride very exposed to sun & rain not really cycling through a Forrest also large runs running beside roads for large distance
  • Flexitreks response - Oh dear. Sorry to hear about the heat Roz - it has been unusually hot in large parts of Europe this Summer. In light of your comments regarding the directions we've asked our local team to review the route notes to the individual properties.
  • Date - 02/09/2017
  • Name - Roddy Corbett
  • Product - Classic Dutch Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good professional service would certainly use them again
  • Product rating -
    4.0
  • Product comment - Well laid out routes easy to follow good accommodation
  • Flexitreks response - Thanks Roddy - Glad you enjoyed it and it's always nice to read that people will be happy to use us again!
  • Date - 29/08/2017
  • Name - Anonymous
  • Product - Piedmont Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Well organised. Helpful and available telephone advice. Good hotels. Lovely region to visit. Many thanks!
  • Product rating -
    5.0
  • Product comment - Well organised. Helpful and available telephone advice. Good hotels. Lovely region to visit. Many thanks!
  • Flexitreks response - Many thanks for the lovely review.
  • Date - 28/08/2017
  • Name - Adrian Bonsall
  • Product - Amsterdam to Bruges Bike and Boat – MS Magnifique
  • Service rating -
    5.0
  • Service comment - Very responsive service given to all our enquiries and requests.
  • Product rating -
    5.0
  • Product comment - Superbly equipped boat, excellent meals, very knowledgeable and personable guides, interesting and reasonably demanding cycle routes all made for a truly memorable holiday.
  • Flexitreks response - Many thanks Adrian. The Magnifique boats rather set the standard for cycling holidays afloat on European waterways and we're glad you enjoyed it so much.
  • Date - 28/08/2017
  • Name - Angela Good
  • Product - Mantova to Venice Bike and Boat
  • Service rating -
    5.0
  • Service comment - The staff at Flexitreks were knowledgable and helpful with any questions we had and as it was our first cycling holiday we did have to ring a few times. Although they were probably busy they always took time to go through our questions and ring us back if they didn't know the answer
  • Product rating -
    5.0
  • Product comment - The Mantova to Venice was a fantastic first cycling holiday, leisurely and flat. There was a wonderful crew including the tour guide Michaela, who made our holiday so enjoyable. The food was superb and everything was very well organised. We would highly recommend this and most certainly would book another cycling holiday.
  • Flexitreks response - Thanks for the lovely review Angela. We can always rely on the Vita Pugna and her crew to provide guests with a wonderful cycling holiday experience.
  • Date - 26/08/2017
  • Name - Anthony Galloway
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Pleasant , informative, quick response
  • Product rating -
    4.0
  • Product comment - Great cycle paths, bikes in good condition, good value for money
  • Flexitreks response - Many thanks Anthony. We're glad you enjoyed what is one of our most popular cycling holidays.
  • Date - 26/08/2017
  • Name - Anonymous
  • Product - Paris to London Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Everything was well organized and easy to work with.
  • Product rating -
    5.0
  • Product comment - We were pleased with the entire trip. Everything went as planned and in an efficient, competent way.
  • Flexitreks response - So glad you enjoyed it and thanks for the lovely review.
  • Date - 26/08/2017
  • Name - Anonymous
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Really listened to what we were looking for, explained it in a really nice engaging manner . We felt informed and were able to really look forward to the trip!
  • Product rating -
    4.0
  • Product comment - We had a wondeful time but in one of the hotels we stayed in we were up in a loft room which was hot with only sky lights.
    Other hotels were really suitable and authentic.
    I would also suggest adding an extra day in certain places so you have time to have a proper look at the town or village.
  • Flexitreks response - Many thanks for the review. We agree that adding an extra day in certain places can be worthwhile and we are happy to offer advice on this subject.
  • Date - 24/08/2017
  • Name - Jane Taylor
  • Product - Heidelberg to Koblenz Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Interesting route, good quality bikes, all efficiently organised.
  • Product rating -
    4.0
  • Product comment - Good bikes, interesting route.
  • Flexitreks response - Thanks Jane - glad you enjoyed it!
  • Date - 24/08/2017
  • Name - Keith Fenwick
  • Product - Amsterdam and Northern Holland Cycling Break
  • Service rating -
    4.0
  • Service comment - Felt it was a very personal service - efficient and delivered what they said they would
  • Product rating -
    3.0
  • Product comment - Daily maps provided didn't have enough detail on them and we tended to be unsure where to go - reverted to google maps in the end - ofcourse could have been us being thick !!
  • Flexitreks response - Thanks for review Keith. In light of your comments we've asked our local guy to review the maps and route notes for this tour.
  • Date - 23/08/2017
  • Name - Paul Searles
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Information and instructions arrived in good order. Payment communications and queries addressed promptly
  • Product rating -
    4.0
  • Product comment - Thoroughly enjoyed the holiday, excellent routes and cycling with excellent towns en route and overnight. Very well organised and both Flexitreks and Girolibro were very responsive when we emailed with some minor Issues and suffered an accident. We would have liked suspension on the bikes - whilst most of the terrain was ok, any unevenness was felt. We were expecting "authentic Italian" hotels as part of the experience and hotels such as the Gruener Baum were spot on, but a couple of the hotels were business chain and bland and we would recommend changing these. A couple of locations were also in less salubrious areas, not entirely suitable for unaccompanied females. Directions to the hotels (and to the ferry) were often very difficult to follow and involved going back in the direction you had already come from - frustrating at the end of a 70 km leg.
  • Flexitreks response - Thanks for the feedback Paul. We only offer suspension bikes where they are really necessary as they add quite a bit of weight to the bike. We take your point about the hotels and will see what we can do about this for next year. That said, the necessity for secure bike storage does sometimes limit the properties available to us.
  • Date - 23/08/2017
  • Name - Anonymous
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    2.0
  • Service comment - The information and service we had in the uk before we left was helpful but we got off to bad start when we arrived at briefing in Bolzano. We waited for an hour for someone to arrive and he had no knowledge of the bikes or the tour so pretty chaotic start
  • Product rating -
    5.0
  • Product comment - The route was beautiful and varied . It was really interesting to explore both rural and urban areas on bike . Our first bike trip and it was glorious !
  • Flexitreks response - We're very sorry about the chaotic start to your holiday but glad you enjoyed it once you got going.
  • Date - 23/08/2017
  • Name - James Chadwick
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    4.0
  • Service comment - Held the price whist we arranged our flights and generally very helpful
  • Product rating -
    4.0
  • Product comment - Wonderful holiday, the cycling was fantastic, as were the cities of Bolzano, Trento and Verona and the ride down into Lake Garda was breathtaking.
    The route was easy to follow and just the right level of variety.
    Beware the afternoon winds though!
    Breakfast at a couple of the hotels was a little disappointing
  • Flexitreks response - Thanks James. Yes, I got caught out by that afternoon headwind between Bolzano and Trento too. Early start recommended that day for sure!
  • Date - 23/08/2017
  • Name - John Webb
  • Product - 4 Countries Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Four us rented out bikes out of Constance, Germany. They were in good shape and we did not have any issues for their 4 country tour. Loved the tour. A good mix of accommodations, routes, roads and paths. Scenery was exactly what I wanted to take in. Included a cog railway ride up a mountain and a boat ride from one end of the lake to the other.
    The maps could be improved. We got lost a few times and it was difficult to
    locate the hotels in the large cities. Part of the fun of doing a self guided tour with luggage transferred every day.
  • Product rating -
    5.0
  • Product comment - A good mix of scenery, routes, roads, bike paths, boat transfer, cog railway and good accommodations.
  • Flexitreks response - Thanks for the lovely review John. The maps and route notes are reviewed at the start of each season so hopefully the issues you experienced will be ironed out then. While we don't like to hear that our guests have got lost, it does happen every now and then and at such times it's nice to know that local assistance is only a phone call away.
  • Date - 23/08/2017
  • Name - Anonymous
  • Product - Dalmatia South Family Bike and Boat
  • Service rating -
    5.0
  • Service comment - organised and fast responses to queries
  • Product rating -
    5.0
  • Product comment - crew and guides fantastic, food ace, other holidaymakers on board great fun
  • Flexitreks response - So glad you and your party enjoyed it. This has to be one of the best active holidays for different generations to enjoy together.
  • Date - 23/08/2017
  • Name - Kenny Williamson
  • Product - Geneva Lakes Cycling Break
  • Service rating -
    4.0
  • Service comment - Booking was quite straightforward. No problems
  • Product rating -
    5.0
  • Product comment - Great routes and hotels. Luggage transfer very efficient.
    GPS was a bit flaky navigating out of Geneva though.
  • Flexitreks response - Thanks Kenny. Not sure if you're saying it was a weak signal or hard to follow route exiting Geneva. Regardless, we've  asked our local guy to test it himself and amend if necessary.
  • Date - 23/08/2017
  • Name - Kelvin James
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Most helpful with everything required to undertake our first cycling holiday, we will definitely be using them again throughout europe
  • Product rating -
    5.0
  • Product comment - The holiday was great, last hotel was not what we had experienced in others and I do not consider it superior. Sign posting of ride could be hit and miss you really had to keep your eyes about you. Signing could be made much easier and simpler for the novice like us
  • Flexitreks response - Glad you enjoyed your first cycling holiday experience Kelvin. Message received regarding last hotel and signage - we'll review these areas for next season.
  • Date - 23/08/2017
  • Name - Andrew Katay
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Service comment - Extremely helpful service. Found us the right trip on the right dates, with a great boat
  • Product rating -
    4.0
  • Product comment - We were a little surprised at how few cyclists there were, which made the cycling portion seem secondary to the whole trip. And we loved the previous trip we did - Bruges to Amsterdam - where we moved location every day, rather than do day trips in the same location.
  • Flexitreks response - Thanks for the review Andrew. Yes, the Primadonna is unique in that she is marketed to non-cyclists as well as cyclists on certain departure dates. Often there's a pretty even mix on board but not always. We agree with you that it's nicer to move on each day and for 2018 the Primadonna's itinerary has been changed to allow this.
  • Date - 23/08/2017
  • Name - Carole Davis
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - The pre tour was great good information and quick response, I changed to an E-bike and it was taken care of instantly.
  • Product rating -
    4.0
  • Product comment - I loved the Boat great facilities, clean great staff just stunning.

    The meals I would prefer 2 / 3 nights off ship to eat dinner also maybe 1 or 2 lunches off the boat as well. Food is not expensive off shore but the meals became a little boring.
    I would suggest simple Gelato instead of big cream cakes for dessert everynight. I missed fruit salad instead of cakes.

    Maybe one buffet for lunch with big salads, I found the meals big and heavy and sweet cream desserts, not enough real salads, I bought my own in the markets and made a real salad as they were serving only green leaf salad no tomatoes onions carrot so I bought from markets to add to my meals and most of the people at my table agreed.
    The bikes were fantastic. Some of the riding was just to ride from one side of the island to the other on busy roads, that I would definitley change one day someone is going to get hurt. Too busy and trying to keep groups together was an issue.

    I would recommend this to my friends and have but I have made the suggestions to them, next trip my husband & I would just go off ship at night a little more and look at cycling roads instead have the day on ship until get to the next port and then go for a bike ride.
    The guides were also fantastic, we will return.
    Thanks again for a fantastic holiday.
    Carole & Rob Davis
  • Flexitreks response - Really appreciate your constructive feedback Carole. A couple of other customers have made similar comments about the food so we'll discuss this with the operator for next season. Ally and I actually did the same trip the week after you and only recall a couple of sections on busy roads, the rest were pretty quiet - maybe some weeks are slightly busier than others.
  • Date - 22/08/2017
  • Name - Anonymous
  • Product - Paradors of Extremadura Cycling Holiday
  • Service rating -
    5.0
  • Service comment - We had excellent cycle tour prep service from Ally. She was personable and very enthusiastic helping us plan our tour. All questions and concerns were handled in a timely and professional manner. Highly recommended, thanks Ally!
  • Product rating -
    5.0
  • Product comment - The tour bikes provided were priced right and set-up to our specs perfectly.

    The accomodations were spot-on as described, fairly priced, and each distinctively memorable... a remarkable experience!

    (... as was the epic heat!) 😉
  • Flexitreks response - Glad you enjoyed the holiday despite the heat. Also, Ally wants you to know tha she really appreciates the lovely comments about her service.
  • Date - 22/08/2017
  • Name - Anonymous
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Service excellent
  • Product rating -
    5.0
  • Product comment - Cycling Holiday excellent
  • Flexitreks response - Short but sweet. Many thanks!
  • Date - 22/08/2017
  • Name - Mark Seale
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - All very well organized and user friendly
  • Product rating -
    4.0
  • Product comment - Only improvements that I would suggest are better hotels or hotels closer to centers on the last few nights. Bolzano and Trento and Garda hotels fabulous but others did not keep to the early high standard or good locations. A bit disappointing but not enough to detract from a truly wonderful experience over all. Also, we found that the directions on leaving towns were sometimes confusing.
  • Flexitreks response - Thanks for the useful feedback Mark. We've taken your comments on board and will liaise with our local supplier to see what can be done regarding the accommodation on the last couple of nights.
  • Date - 22/08/2017
  • Name - Mark Chellew
  • Product - Bordeaux to Biarritz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Well organised,great tracks.Maybe directions in one or two places could of been slightly clearer.Hotels were good
  • Product rating -
    5.0
  • Product comment - A very enjoyable trip - very pleasant cycling
  • Flexitreks response - Thanks for the review Mark. We'll ask our local guy to check the route before next season to iron out those slightly unclear sections.
  • Date - 22/08/2017
  • Name - Kilian Dunphy
  • Product - Alsace Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The lady on the telephone was very helpful (Alison)
  • Product rating -
    5.0
  • Product comment - Really enjoyed the holiday - found the hotels well chosen and friendly. Beautiful locations and well organised
  • Flexitreks response - The lady on the telephone appreciates your comments Killian and we're all glad you enjoyed your cycling holiday in Alsace!
  • Date - 22/08/2017
  • Name - Anonymous
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Interactions were professional and answered all my questions.
  • Product rating -
    4.0
  • Product comment - Great holiday. Getting in and out of the larger cities in Italy was a bit slow and combersome. Some of the four star hotels were clean and modern, but maybe lacked a bit of ambience (our fault for not digging into this in more details).
  • Flexitreks response - Thanks for the feedback. Sometime the choice of hotels is a little restricted by the need for on-site, secure bike storage. That said we do our best to source the best possible properties at each overnight point.
  • Date - 22/08/2017
  • Name - Ian Johnson
  • Product - Ijssel Lake Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Easy to book and straight forward
  • Product rating -
    5.0
  • Product comment - Fantastic countryside, loved the small ferries, nice accommodation.
  • Flexitreks response - Thanks for the succinct review Ian. We're glad you enjoyed your cycling holiday in Holland.
  • Date - 22/08/2017
  • Name - Anonymous
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - Good knowledge of the tours offered and the boats
  • Product rating -
    3.0
  • Product comment - Boat was nice - just had an issue with air conditioning in the cabin which took some time to resolve.
    Lunches on the boat were on the whole too heavy, we only had a salad type buffet on one day, the rest of the catered days we had cooked three course meals for both lunch and dinner.
    Some of the roads were busier than I would have liked.
    I would have preferred the tour to be more self guided or at least to have had the option. When booking the tour it stated it was guided/self guided which did not indicate to me that it would be as
    inflexible as it was.
  • Flexitreks response - Thanks for taking the time to provide this useful feedback. It is possible to self-guide the daily routes on this trip and the on-board guides should provide maps to assist with this. Please contact us if this was not the case.
  • Date - 22/08/2017
  • Name - Anonymous
  • Product - Brittany and Mont St Michel Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Pre-tour communication was quick and thorough and professional.
  • Product rating -
    4.0
  • Product comment - Wonderful trip. A few more hills than we anticipated, but hotels and scenery were very nice.
  • Flexitreks response - Thanks for taking the time to review the holiday. Without the hills the scenery wouldn't be half as nice. Think of them as a necessary evil!
  • Date - 22/08/2017
  • Name - David Clements
  • Product - Moselle Valley Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent friendly service, availability and reliability
  • Product rating -
    5.0
  • Product comment - Fantastic wine growing area with beautiful countryside, villages and wine
  • Flexitreks response - Thanks for lovely review David. We actually think the Moselle Cycle Path is one of the most enjoyable river cycling routes in Europe.
  • Date - 22/08/2017
  • Name - William
  • Product - Danube – Vienna to Budapest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The bikes were good and we had no problems. Alex our contact/guide was very helpful. The accommodation was as described. We would have preferred less travel by public road.
  • Product rating -
    4.0
  • Product comment - Good value for bikes and accommodation
  • Flexitreks response - Many thanks for the feedback William, we're glad you found the cycling holiday to be good value.
  • Date - 22/08/2017
  • Name - Anonymous
  • Product - Moselle and Saar Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Have used Flexitreks previously & will definitely use them again in the future. They are able to offer really good advice on which trips best suit ability and interests. Accommodation is always excellent and their trips are great value for money.
  • Product rating -
    5.0
  • Product comment - Well organised. Local agents were very helpful. Excellent accommodation and lovely cycling.
  • Flexitreks response - Thank you for this lovely review. We actually think the Moselle cycle path is one of the best river routes in Europe.
  • Date - 22/08/2017
  • Name - Nick Page
  • Product - Venice to Porec Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very responsive, and flexible.
  • Product rating -
    4.0
  • Product comment - We enjoyed it but thought some of the hotels were a bit more "average" than our last booking in Puglia. They were large and impersonal, particularly that in Porec itself. WE thought the second hotel in Creole, the people were very nice and helpful.
  • Flexitreks response - Thanks for the feedback Nick. Sometimes, paricularly in larger cities, the choice of suitable hotels is limited as we need to find properties where bikes can be stored securely. That said we've got the message about Porec and see what alternatives we can find.
  • Date - 22/08/2017
  • Name - Anonymous
  • Product - Southern Holland Bike and Boat
  • Service rating -
    4.0
  • Service comment - Holiday was good
    Bike journeys were just long enough
  • Product rating -
    4.0
  • Product comment - It was good but not excellent, just a couple of things would have made it perfect
  • Flexitreks response - We'd love to hear what those couple of things are! Maybe you coud get in touch and let us know?
  • Date - 22/08/2017
  • Name - Christopher Halls
  • Product - Umbria Cycling Break
  • Service rating -
    5.0
  • Service comment - Great info and communication very helpfully all round.
  • Product rating -
    5.0
  • Product comment - Excellent route beautiful part of Italy hotels better than expected food and wine superb everything worked as it should the local contact was so passionate about the are too. We will re visit with wives non cycling too.
  • Flexitreks response - Thanks for the lovely review Christopher. The food, wine and scenery found on this route win more fans every year.
  • Date - 22/08/2017
  • Name - Helen Hare
  • Product - Umbria Cycling Break
  • Service rating -
    5.0
  • Service comment - We used Flexitreks to custom build a cycle tour as part of our Honeymoon in Italy. We gave them some fairly demanding requirements and they met them without difficulty.
  • Product rating -
    5.0
  • Product comment - The route data supplied were accurate, the hotels were without exception lovely, the food was excellent, the local company that Flexitreks use were easy to deal with, friendly, professional and really knew how to care for their bikes. Luggage transfer was without incident. We would 100% recommend and can't wait to book again in future.
  • Flexitreks response - Thank you for the wonderful review Helen. It makes us very happy that our element of your honeymoon in Umbria was so enjoyable.
  • Date - 22/08/2017
  • Name - Anonymous
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Well organised trip and wonderful electric bikes! We've enjoyed our trip with our three adolescents. Highly recommended.
  • Product rating -
    5.0
  • Product comment - It was a great holiday, thank you!
  • Flexitreks response - Glad you enjyed the route and the e-bikes, which are gaining in popularity every season.
  • Date - 22/08/2017
  • Name - Kristi French
  • Product - Brittany and Mont St Michel Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very patient in our back and forth decision making. A few more details about the trip would be helpful for the first timer, but since we had done this before, we were comfortable with the information we were given. When it is someones first time, it is nice to have as much info as possible
  • Product rating -
    5.0
  • Product comment - We loved the little towns that we rode through. It took longer than the straight shot that we might have done if we were on our own, but your expertise allowed us to see more of the countryside. Information about places to stop for food and drink would be helpful. Sometimes we got in little towns hoping to get a bite, but everything was closed. This is so different from the US and we weren't sure how to navigate this.
  • Flexitreks response - Thanks for the review Kristi and yes, in France it can sometimes be difficult to get food and drink outside of the standard meal times particularly in small villages. We will add this info to our pre-tour information for future guests.
  • Date - 21/08/2017
  • Name - Debbie Doran
  • Product - Amsterdam and Northern Holland Cycling Break
  • Service rating -
    5.0
  • Service comment - Very helpful and organised
  • Product rating -
    3.0
  • Product comment - Was more cycling than we thought as advertised as easy family cycling....longest day was almost 70km
  • Flexitreks response - Thanks for the feedback Debbie. Not sure how you cycled 70km in one day as the longest day on this route should only be 59km? The great thing about cycling in Holland is that it's mostly on cycle paths and very flat so we're happy to recommend slightly longer routes for families here than in other countries.
  • Date - 15/08/2017
  • Name - Pat Lonergan
  • Product - Bruges and Flanders Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent pre tour service
  • Product rating -
    4.0
  • Product comment - Signage on some of the routes were inaccurate.
  • Flexitreks response - Thanks for the heads-up Pat. In light of your comments we've asked our local guide to review the route notes for this tour.
  • Date - 14/08/2017
  • Name - Anonymous
  • Product - Amsterdam to Bruges Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good service as usual. Would have been helpful to have a summary of the trip mileage/descriptions etc with the pre tour documents rather than having to go back and search for the bike trip description on the website. You only get the full trip details at the first hotel.
  • Product rating -
    4.0
  • Product comment - Limited tour path description using knoppunt intervals and a small pocket guide for each day. Most of the time that is fine until the next number given is not presented as an option at the intersection! This happens occasionally and can be confusing. Just occasionally a crucial sign at a junction on the path can be missing. This was particularly apparent crossing from Holland into Belgium where the numbers in our guide did not usually correspond to the path numbers and needed a bit of proper map reading.
    Variable quality of hotels. Some excellent and some quite poor. Best were Hotel Schudderbeurs and Bellevue Groothoofd and most disappointing was Piccard in Vlissingen. Pleasantly surprised by the Westcord Art Hotel which was of a good standard for Amsterdam with excellent facilities and rooms.
    No problems with 21 speed bikes which were of excellent quality and the bag service was very reliable.
  • Flexitreks response - Thanks for this very useful feedback. A colleague will cycle the Amsterdam – Bruges route next week, to check the directions and see where our description needs to be updated. I do understand that it can be difficult and confusing at certain intersections because they do sometimes change numbers and “knooppunten” during the season which we don’t know about in advance. This is the irst time we have received negative comments regarding the Vlissingen hotel so we'll monitor it closely henceforth and look for an alternative if necessary.
  • Date - 11/08/2017
  • Name - Rosemary Morris
  • Product - Black Forest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I really appreciated the quick responses to our many inquiries. Allie in particular was very helpful in giving us suggestions for pre and post trip connections, which we found very useful.
  • Product rating -
    5.0
  • Product comment - We really appreciated the quality of the bicycles, which had excellent gearing to help compensate for their being a little heavy. We had no problems going through the hilly Black Forest. The baby bicycle seat and the trailer were really easy to handle and the 1 year old was very comfortable and seemed to soak it all up. Having alternative access to trains was really useful since there were a couple of times when the baby wasn't up for a full day in the saddle. It was very easy cycling on our own in Germany, but I definitely think that a bicycle GPS is a must have. We had to figure out alternative detour routes a couple of times and it was always confusing bicycling in and out of towns since the main bicycle paths ended outside the towns. I feel that we wasted precious time trying to find the correct paths and experienced unnecessary stress at those times. But in all, the sunbathing on the rocks in the Rhine river while watching the baby splashing in the water and the haunting beauty of the Black Forest more than compensated for the occasional navigational stress. At the end of each day there was an utterly charming hotel where every innkeeper welcomed us, often with beer or wine. If you can handle a little bit of occasional stress with humor and confidence, then I would definitely recommend this trip.
  • Flexitreks response - Thanks for the useful feedback Rosemary. We take your point about the GPS routes and will be offering these to customers on this route next season.
  • Date - 10/08/2017
  • Name - Anonymous
  • Product - Mantova to Venice Bike and Boat
  • Service rating -
    5.0
  • Service comment - Coped very well with quite a late booking.
  • Product rating -
    5.0
  • Product comment - Cycling was very easy and pretty well led. Food was excellent.
  • Flexitreks response - Glad you enjoyed your trip on the Ave Maria. I was on it myself in July and agree that the food is sensational.
  • Date - 08/08/2017
  • Name - Anonymous
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Pros:
    - good quality leisure bicycles
    - luggage was always there when we arrived at the hotel
    - hotels were very good and a nice variety
    - great routes along nice paths

    Cons:
    - the voucher said we could take the ferry at 2 different times, but didn't specify that the second ferry goes to another town which adds an hour of cycling (only 14km but in the dark along dangerous roads)
    - (tiny thing) it would have been useful to be recommended a good app to use with the GPX files
  • Product rating -
    4.0
  • Product comment - Pros:
    - good quality leisure bicycles
    - luggage was always there when we arrived at the hotel
    - hotels were very good and a nice variety
    - great routes along nice paths

    Cons:
    - the voucher said we could take the ferry at 2 different times, but didn't specify that the second ferry goes to another town which adds an hour of cycling (only 14km but in the dark along dangerous roads)
    - (tiny thing) it would have been useful to be recommended a good app to use with the GPX files
  • Flexitreks response - Many thanks for the useful feedback. We will definitely include some app advice with the GPX files for future customers.
  • Date - 06/08/2017
  • Name - Anonymous
  • Product - Lake Constance Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Personalised service with prompt response to any queries.
  • Product rating -
    5.0
  • Product comment - Amazing accommodation and easy cycling route suitable for children.
  • Flexitreks response - Many thanks - this is one of our most popular routes for families and we're glad you enjoyed it so much.
  • Date - 05/08/2017
  • Name - Mike Hamblin
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent service and responded to our request to upgrade a couple of hotels. All documentation was clear though only feedback would be a bit more detail with respect to dropping bikes off at end of tour would have been helpful ( though managed to locate it).

    Would recommend and look forward to using flexitreks again in the future.
  • Product rating -
    5.0
  • Product comment - Fabulous trip with my two boys aged 14 & 12. Hotels selected were all good and some excellent. Hire cycles were fine and better than I anticipated. Actual route had some particularly lovely sections along the river and through the Wachau Valley
  • Flexitreks response - Thanks for the review Mike and nice to hear you and your two boys enjoyed your Danube cycling adventure.
  • Date - 04/08/2017
  • Name - Julie Wainwright
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very helpful, answered questions very promptly, excellent!
  • Product rating -
    4.0
  • Product comment - This was a great trip, it was a challenge for 2 non serious cyclists though! On our second day, it poured down ALL day which was a real mental challenge and something we hadn't predicted! By the end of the day we were as wet as we could be and cold. However. things could only get better! And they did! The views were beautiful, the hotels were great, sometimes a little quirky, and the breakfasts always set you up well for a day in the saddle. Luggage transfers were one thing we didn't even have to think about which was great, and the bikes... Well, the bikes were superb! Plenty of gears, good quality, comfy saddles, plenty of panniers and brilliant handlebar bag and map holder - altho even the best map holders couldn't keep out our second day's hours and hours of rain!
    We found that the cycling was pretty much all we did each day, apart from stopping for lunch and drinks and taking snaps, but this would perhaps depend on your fitness level. By the final 2 days I had given up on trying to cycle up hills as the thighs were screaming, but walking up the hills wasn't a problem.
    Austria really do know how to do cycle paths. There are so many very good paths! We spent some time on roads but they were nearly always quiet (with just one exception). And most paths were tarmacked, making cycling easier. (But Austria do not do credit cards like we do so beware, you do need cash!)
    All in all, we really enjoyed our first cycling holiday, it was a real challenge which is no bad thing, but next time I think we'll go for e-bikes!!!
  • Flexitreks response - Thanks for the very thorough review Julie and we're glad you enjoyed your first cycling holiday experience. None of us are that keen on cycling in the rain so well done for persevering and not putting the bikes on a train. E-bikes are available on most of out tours so that decision shouldn't narrow your choice too much for next year's trip.
  • Date - 03/08/2017
  • Name - Rosemary Morris
  • Product - Black Forest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - the bicycles were really well maintained and easy to handle. we loved the choice of hotels and their locations in beautiful small villages and towns. it would have been very helpful to have had a bicycling GPS because it was very confusing trying to pick up the right cycling routes when leaving the hotels especially in Basel and some of the villages. there were some unexpected detours also which made it somewhat confusing and led to unnecessary waste of time.
  • Product rating -
    4.0
  • Product comment - We did this trip as a family of 5 plus a 1 year old baby. All in all a very fun and beautiful ride although it was not easy riding in and out of towns when the major cycling route ended. It was easy to get lost at those points. Some of our family group took advantage of the train options, which were very helpful. we wished we had the travel booklet with detailed information well before the trip since there was so much to digest especially after a long flight. Following the rivers and going through the woods was everyone's favorite part of the trip. Maybe one full day of sightseeing at Lake Titisee would have been really sweet since it was such a beautiful resort area.
  • Date - 03/08/2017
  • Name - Jennifer James
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Listened to my requirements and acted promptly.
  • Product rating -
    4.0
  • Product comment - Very good holiday, lots to see and do extra to the cycling.
  • Flexitreks response - So glad you enjoyed this wonderfully scenic tour Jennifer.
  • Date - 02/08/2017
  • Name - Graham Robinson
  • Product - Berlin to Copenhagen Cycling Holiday
  • Service rating -
    4.0
  • Service comment - It went as we expected
  • Product rating -
    3.0
  • Product comment - The cycling was great and as advertised. However, the accommodation, although advertised as "superior" was not. At least one I would rate as poor.
  • Flexitreks response - Thanks for the review Graham and I'm glad we were able to resolve the accommodation issue to your satisfaction.

  • Date - 01/08/2017
  • Name - Anonymous
  • Product - Danube 4 Countries Bike and Boat – MS Normandie
  • Service rating -
    4.0
  • Service comment - Efficient and helpful in finding a suitable cycle cruise.
  • Product rating -
    4.0
  • Product comment - The Danube is a beautiful place to do a cycle-cruise, with lots to see and do. The Normandie was a great boat - comfortable, lovely and helpful staff, great food and lots of help and advice on the cycling and where to go.
  • Flexitreks response - Thanks for taking the time to provide such a lovely review. We love the MS Normandie too, her fan base seems to be growing fast!
  • Date - 31/07/2017
  • Name - Anonymous
  • Product - Lake Constance Cycling Break
  • Service rating -
    5.0
  • Service comment - Ally was very professional and helpful in assisting us in making a decision on which bike holiday to take. She was very responsive to my emails and returned information back from tour providers on time as promised.
  • Product rating -
    5.0
  • Product comment - This was the first bike holiday we have taken. It far exceeded our expectations. The scenery was beautiful. We enjoyed exploring the sights along the way. Stein am Rhine was especially spectacular but everyday brought something different and fun to explore. The hotel accommodations met or exceeded our expectations. The breakfasts were very good. For Americans, this is off the beaten path for US tourists - which for us was a plus! Enjoyed experiencing Europe in a less touristy location. Can't wait to begin planning the next trip!
  • Flexitreks response - We really appreciate the wonderful review and look forward to helping you select another quiet corner of Europe for your next cycling holiday.
  • Date - 31/07/2017
  • Name - Antonella Macchia
  • Product - Northern Holland Bike and Boat
  • Service rating -
    4.0
  • Service comment - Great service and friendly approach.
  • Product rating -
    4.0
  • Product comment - The tour was great. The guide assistance excellent. The landscape magnificent. The boat had very small cabins. The food was very poor and monotone.
  • Flexitreks response - Thanks for the feedback Antonella and we're glad you had such a good time. As the images show on our website, the cabins are a little on the small side, especially compared to the boat you travelled on last year. This is the first time we've received negative comments about the food however and rest assured this will be passed on to the crew.
  • Date - 30/07/2017
  • Name - Steve Groves
  • Product - Umbria Classic Cycling Holiday
  • Service rating -
    5.0
  • Service comment - As always, Andy and Ally listened to our requirements and found the perfect holiday for us.
    Umbria is so quiet, hours of cycling with no traffic. Couple of days slightly tough so would rate cycling as moderate +
    But for every uphill there is a downhill. Rode into Tuscany one day, beautiful ride, lovely town.
    Will be back!
  • Product rating -
    5.0
  • Product comment - Andy and Ally recommended first and last night stay in Assisi, perfect! Just a stroll into town.
    Arranged taxi service, and holiday could not have been better.

    Thanks again,
    Steve and Kay
  • Flexitreks response - Always a pleasure Steve and many thanks for the lovely review
  • Date - 26/07/2017
  • Name - Anonymous
  • Product - Danube – Vienna to Budapest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - We think the Flexitreks web site is well designed and allows smooth navigation among the wide range of cycling holidays and trips offered. The Flexitreks team took time to make suggestions on cycling holidays that would interest us both and fit our cycling ability. We felt they knew the product well and spoke in detail about it and they were really friendly. We feel the web site details of the trip we took, described the trip really well.
  • Product rating -
    5.0
  • Product comment - The trip was really great. Discovering 3 European capitals in 7 days is a key point of this trip. That is why we chose it and we were not disapointed.

    The bikes were comfortable and had everything needed for a good ride (bags, 21 gears, etc). We were however a bit bothered by the fact we only had 1 lock.

    The hotels were of a high quality and the staff were helpful no matter what the query was, be it our reservations or where to leave the bikes for the night. We had taken the half board option. The meals were great, with from time to time, a local speciality and the breakfasts had everything and they were copious.

    The guide book was quite complete. The roads were easy to follow, and the manual even had suggestions of detours we could do in order to visit some interesting places/monuments. However, the details on reaching our hotels in towns was sometimes confusing and could have been better. This was no big deal though because we always had our phones with us.

    The roads we cycled on were mostly cycling paths eventhough from time to time we would take a dirt path across the fields.

    Overall, the trip was great and we are already thinking of another trip with Flexitreks.
  • Flexitreks response - Many thanks for taking the time to provide such a detailed review. We're so glad you enjoyed the trip so much and look forward to assisting you with planning your next cycling holiday.

  • Date - 26/07/2017
  • Name - Anonymous
  • Product - Bordeaux to Arcachon Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Good communication - any pre trip queries were answered quickly and accurately
  • Product rating -
    4.0
  • Product comment - Holiday was excellent. Hotels were great during the trip from Bordeaux to Arcachon - not so great in Archachon itself.
  • Flexitreks response - Many thanks. Sorry to read that you found the Arcachon hotel to be a little lacking. It's  the first negative feedback we've received for this property but rest assured  we'll be monitoring future guests feedback closely.
  • Date - 24/07/2017
  • Name - Alastair Voke
  • Product - Piedmont Cycling Holiday
  • Service rating -
    5.0
  • Service comment - They were very efficient, helpful, informative and funny.
  • Product rating -
    4.0
  • Product comment - The whole week was very well organised, with no problems at all.
  • Flexitreks response - Glad you enjoyed it Alistair and that we made you laugh!
  • Date - 22/07/2017
  • Name - Thomas Snow
  • Product - Classic Dutch Cycling Holiday
  • Service rating -
    3.0
  • Service comment - Reasonably efficient UK office, appear to be selling packages that are actually run by Dutch Cycle Tours, though the relationship is not clear.
    But when we tried to reduce our party from 4 (in 2 rooms on 4 bikes) to 3 (in 2 rooms on 3 bikes) we were asked to pay an additional 500GBP ('as the hotels will charge a single supplement if there is only one person in the second room"! Needless to say, we left the booking as four, and the fourth person was a no-show.
  • Product rating -
    4.0
  • Product comment - Some hotels good, some a bit scrappy.
    Very good bikes. Routes are well thought out and mostly away from traffic. GPS guidance system good when it works but a nightmare when it doesn't, needed phone back up quite often.
  • Flexitreks response - Thanks for the feedback Thomas. Yes, our tours are organised in conjunction with local suppliers as they have the necessary infrastructure to provide an excellent level of support on the ground. The single supplement of 225GBP reflected the additional charge that the hotel would have levied on us had we officially converted your booking to a single room.
  • Date - 21/07/2017
  • Name - Anonymous
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally Hamer was great to deal with, this is now our second trip booked through Flexitreks with Ally.
  • Product rating -
    4.0
  • Product comment - We paid for the more expensive accom option, and the first couple of hotels were great, but quality and location seemed to get lower as the week went on.
  • Flexitreks response - Many thanks for the feedback and rest assured your comments regarding the accommodation have been noted. We continuously reassess our preferred-hotel lists as we appreciate this is an important element of the holiday.
  • Date - 19/07/2017
  • Name - Mike Daly
  • Product - Bordeaux to Biarritz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent follow up on all queries from Ally
  • Product rating -
    4.0
  • Product comment - Well organised trip really enjoyed it
  • Flexitreks response - Short and to the point - many thanks Mike!
  • Date - 18/07/2017
  • Name - Anonymous
  • Product - Atlantic Coast from Lisbon Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Quick responses to all of my questiosn
  • Product rating -
    4.0
  • Product comment - Excellently organized tour. Cycling was ok, some of the roads in bad shape or with too much traffic.
  • Flexitreks response - Thank you very much for the review and we're glad you found it to be well organised. Like many other popular tourist routes in Europe, there can be slightly higher traffic levels in July and August but I hope that didn't detract too much from your enjoyment of the trip.
  • Date - 17/07/2017
  • Name - Fiona Jones
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    4.0
  • Service comment - Would definately recommend flexi tours and would happily use again.
  • Product rating -
    4.0
  • Product comment - Very well organised and good equipment / cycles. We did find the ferry trip too long and uncomfortable. It would have been nice to have the option to go on the quicker ferry and have the bikes transported by different means. We arrived at the hotel late, a quick dip in the pool and out for dinner - would have been nice to have had time to relax and enjoy the pool!

    Generally the hotels were very good - The rooms in the Puccini in Peschiera weren't so good and I know our friends room was smokey. That said the rooms were clean!
  • Flexitreks response - Many thanks for the review Fiona. Some people love the ferry ride as it showcases the lake from the best angles and gives you a glimpse of the many pretty little ports along its shores ,but others, like you, find it a little long. Unfortunately the ferry schedule and logistics preclude any other solution at the moment but if that ever changes we'll be the first to offer alternatives.
  • Date - 15/07/2017
  • Name - Mark Butler
  • Product - Majorca Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Customer service had a personal feel. I only ever dealt with one person.
    Questions answered thoroughly.
  • Product rating -
    5.0
  • Product comment - Excellent hotels which exceeded expectations. Thorough, easy to read road book meant route navigation was no problem. Good safe roads through out. This was our first time at this type of holiday and we'll do it again.
    Only negative was our choice of bike. We chose the city bike which was great on the flat but a struggle on the hills into inland villages.
    Dare I say that I would choose an E bike next time?
    Also, Campos as a start point is a little uninspiring for the beginning of a holiday. I would have thought there would be some more interesting alternatives. A start point on the coast would be nice.
  • Flexitreks response - Thanks for the constructive comments Mark. E-bikes are becoming ever more popular on these holidays and the technology has really come on in leaps and bounds in recent years. Happy to chat through options prior to your next trip if you like? Your comments regarding Campos are noted and we are investigating possible alternatives for next year.
  • Date - 14/07/2017
  • Name - Gordon Mounsey
  • Product - Prague to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Well organized. Responded to questions quickly. Accommodation good.
  • Product rating -
    5.0
  • Product comment - Good bikes , interesting route.
  • Flexitreks response - Glad you enjoyed it Gordon.
  • Date - 13/07/2017
  • Name - Anne Murphy
  • Product - Bruges and Flanders Cycling Holiday
  • Service rating -
    2.0
  • Service comment - There was minimal contact before the tour. Info provided before tour started was limited. I had to phone to make the payment as it was not possible from email provided.
  • Product rating -
    4.0
  • Product comment - Cycling was great but the hotels were poor or mediocre. Particularly the hotel in Roeselare - it was dirty, very basic and we had to stay there two nights. The hotel in Ypres was basic but ok. The b&b in Diksmuide was very nice. The hotel in Bruges was ok, quite a bit out of the town. In terms of value for money the tour did not provide it as the hotels in general were quite poor. The cycling was great. There are mistakes in the guides however which caused a few difficulties. For example the first day's cycling instructions out of Roeselare are wrong.
  • Flexitreks response - Thank you for the feedback Anne. We've not had any negative comments about the hotels before but will monitor this closely henceforth. Also, I've asked our local contact to check the route notes from Roeselare.
  • Date - 12/07/2017
  • Name - Ernest Munro
  • Product - Danube – Regensburg to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very good and well organised.Simple process to book and pay.
  • Product rating -
    5.0
  • Product comment - Super holiday with excellent hotels and superb flat cycle paths on both sides of the river.Signs were largely excellent and route pretty straightforward.Weather hot in July but fine whilst moving to get the breeze.Fortunately wind always behind us which is normal heading ESE.A few ferry crossings which are quick and easy.Occasionally not sure whether to cycle on north or south side.
  • Flexitreks response - So glad you enjoyed this route Ernest. Flat cycle paths with a tail-wind sounds like our kind of cycling too!
  • Date - 12/07/2017
  • Name - Patricia Williams
  • Product - Ijssel Lake Cycling Holiday
  • Service rating -
    5.0
  • Service comment - There was nothing to fault Flexitreks- they were very professional.
  • Product rating -
    4.0
  • Product comment - The cycle wasn't done in the best of weather so the cycle round the lake in parts was extremely windy. Parts of the cycle were so pretty.
  • Flexitreks response - Thanks for the review Patricia. It sounds like you had a headwind at times which is a shame and definitely makes the going  a bit tougher. Glad you made it round though and were able to appreciate the lovely scenery.
  • Date - 10/07/2017
  • Name - Carole Davis
  • Product - Venice to Porec Cycling Holiday
  • Service rating -
    3.0
  • Service comment - My pre trip service was excellent
    Arranging E bike was easy and any queries were answered quickly
  • Product rating -
    2.0
  • Product comment - Too many roads. Scenery was very average first 4 days in cycle way too much road for me. Villages at night were good. Scenery last 2 days was better but I have done a few of these cycle trips and wouldn't recommend this trip
  • Flexitreks response - We appreciate the feedback Carole and I'm sorry you weren't that taken with the scenery on this particular route.
  • Date - 06/07/2017
  • Name - Anonymous
  • Product - Lake Constance Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Efficient
    Responsive
    Would use them again
  • Product rating -
    4.0
  • Product comment - We had a fabulous ride, bikes were great, luggage service worked well. Rain got us one day.
    Small tip to the bike shop radwiegis that the stand on the tag along bike (or kids bike attached) was too short and so it didn't really stand up properly - this is a tiny complaint!! Really bikes were good, couldn't complain otherwise.
    Thanks
  • Flexitreks response - Many thanks for the great review and the tip about the tag-along stand which has been fed back to the guys in the bike shop.
  • Date - 04/07/2017
  • Name - Andrew Williamson
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very good advice from someone that really new the tour and the information that we needed.
  • Product rating -
    5.0
  • Product comment - The trip, scenery, weather and tour was wonderful. I'd really recommend it to anyone.

    BUT

    1. instructions on first day to go to Hotel Achat Plaza zum Hirschen dont include the address. It was also a little annoying because a Dutch Group (the same day) got their bikes dropped off directly at Hotel Ganslhof GmbH;

    2. as you will know, we had a terrible experience at Hotel Ganslhof GmbH where no twin room was available on our last night and as such I would not recommend you continuing to use this hotel. The owner was rude and uncaring;

    3.on day 4 we were quite confused as we had different instructions in (a) the document provided by Flexitreks; and (b) the booklet provided by Eurobike. We followed the document by Flexitreks in the end;

    4. the Flexitreks instructions on Day 4 would be more understandable if they started with "Cycle from your hotel along the lake to Ebensee Station, and take the train from their to Obertraun Dachsteinhöhlen Bahnhof".
    The words after the comma are missing, and there are two Obertraun stations! Especially as Ebensee is at the end of lake Traunsee (I must be stupid, but I didn't realise I had to take a train... and pay for bicycle too"

    5. The instructions for STAGE 5: BAD GOISERN – LAKE WOLFGANG APPROX. 35KM were terrible. We lost the km postings around St Wolfgang (12 kms and didnt recover them until kms 24.4. While the arrows on the signs provided the route, the instructions were almost redundant.

    Sorry for all the negative feedback, it was still a brilliant Holiday!
  • Flexitreks response - Oh dear, sorry to read all this and thank you for the feedback.


    It is sometimes possible to arrange bike delivery to the hotel for larger groups of cyclists and I presume that was the case with the Dutch party.


    The route notes have recently been reviewed for this tour but in light of your comments I will ask our local supplier to re-check the sections you mention.


    I'm glad Ally was able to resolve the issue with the hotel in Salzburg to your satisfaction.


    I'm glad that despite these issue you still found it to be a brilliant holiday.

  • Date - 03/07/2017
  • Name - Catlyne Hos
  • Product - Paris to London Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Everything went well, all enquiries were answered promptly and satisfactorily. Information given was very good.
  • Product rating -
    4.0
  • Product comment - WE loved the tour for the tremendous variety of countrysides and cycling conditions we covered. Our electric bikes were fantastic and, once we got the hang of navigating, we managed very well. There were some really rough sections through woods and farmlands as well as beautifully smooth paths along the Avenue Verte. Overall it was great! All hotels were good and Matteo was helpful.
    It would have helped enormously if the reading material had been available for us in the hotel on the Saturday night as described in the briefing notes. It really was too much to take in at 8.30 Sun morning, when you are sorting out your bike, sorting out the app on the phone, trying to read the map and read the instructions while Matteo is also talking. Matteo said the hotel loses them, but I don't think that is good enough. We needed time to take it all in, so that on Sunday morning we could get set up on the bikes and go.

    The instructions were not clear about the start of the route. Some said it was Notre Dame in Paris, but we were in the Hotel 5 kms out of town. It wasn't clear that we would cycle in to the city first. I think it should have been clear that we start at Canal de Villette.
    At times the route signage was perfect and at other times really hit and miss. We did get lost a few times as did others. Also, the instructions, the map and the app sometimes differed. Luckily, we could work on the app and managed reasonably well.
    The rough tracks were also quite a challenge in some places, you felt you needed a mountain bike.
    Navigating to leave Paris and the final cycling in London are not for the fainthearted!! Walking around those cities again, I don't know how we didi it, but I am glad we did.
  • Flexitreks response - Many thanks for the thorough review Catlyne. Matteo was mortified that the packs went missing at the start of the trip and is very sorry that this made the first morning quite stressful for you.

    Your feedback on the route notes is appreciated and in light of your comments we have asked our local guide to review the instructions .

    I'm glad that despite these minor issues you enjoyed the holiday overall.
  • Date - 27/06/2017
  • Name - Anonymous
  • Product - Bavarian Lakes Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Kept us informed when there was uncertainty over the booking
  • Product rating -
    4.0
  • Product comment - Organisation - good.
    Way marking/maps/directions - very good
    Bikes - disappointing (too small and HEAVY)
    Hotels - a mixed bag from excellent to OK
  • Flexitreks response - Many thanks for the review. We were disappointed that you found the bikes to be too small and heavy. Measurements provided by our customers are used to calculate frame sizes and this process has until now been 100% accurate. The bikes used on these tours are specifically designed and built for the job in hand and while there are lighter models available, the frames used provide the best combination of strength, durability and weight.
  • Date - 27/06/2017
  • Name - Anonymous
  • Product - Prague to Vienna Cycling Holiday
  • Service rating -
    3.0
  • Service comment - Would've been helpful to have had detailed information about the route we'd be taking
  • Product rating -
    3.0
  • Product comment - I was disappointed that our first nights destination was changed at the last minute and we were not all given the opportunity to at least visit that destination
  • Flexitreks response - Service rating : If the detailed roadbooks provided at the start of the holiday were in any way insufficient can you please provide us with more details as we pride ourselves on the quality of information provided and would be keen to rectify any errors.



    Product : So sorry about the first night issue. It was very unfortunate that the hotel you and your group were booked into had to close at very short notice. We were glad that we were able to accommodate you all in an alternative hotel of a very good standard albeit some distance away from Cesky Krumlov.
  • Date - 25/06/2017
  • Name - John Alliston
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very quick response to any and all requests
  • Product rating -
    5.0
  • Product comment - One of the very best self guided cycling routes we've ever done.
  • Flexitreks response - Reviews don't get much better, or more succinct, than that! Thanks John
  • Date - 24/06/2017
  • Name - Michael Ledger
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent as ever.
  • Product rating -
    5.0
  • Product comment - Great hotels. Smooth transfers. Really enjoyed it. Bikes paths were excellent. Highly recommended.

    Some even better ifs:

    Lady who collected us from Innsbruck spoke little English. The front pannier boxes couldn't hold the maps on the outside but route was easy to follow. Would have loved a stay at the North End of Lake Garda as well.
  • Flexitreks response - So glad you enjoyed your cycling holiday Michael. We are actually looking at how we can incorporate a night at the north end of Lake Garda into his trip in the future - great minds and all that!
  • Date - 22/06/2017
  • Name - Pat McIntyre
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The specific requests I made regarding the beds and the bikes seemed to be dealt with perfectly by Flexitreks. There was however a misunderstanding by 1 hotel regarding the requirement for twin beds as opposed to a double room. I think perhaps the the terminology on the Hotel list could be clarified by stating specifically 2 separate beds, I think it said double or DBL on the hotel vouchers though this may be outside of Flexiteks control.
  • Product rating -
    4.0
  • Product comment - The trip was wonderful. Superb scenery most of which is seen from very quiet roads or dedicated cycle tracks. The route was not too taxing - we are certainly not regular long distance cyclists and we found it fine though we did resort to a bit of bit walking and pushing in places, mainly because of the rather hot weather. The hotels/pensions ranged from adequate to excellent which was fine as the excellents outnumbered the adequate. The unisex bikes provided by Eurobike were very good quality and well maintained, comfy seats too. My only criticism is that it was not really catering for English speaking clients. The trip descriptions were in English but the maps were German. The key to the maps did have translation but the text used was so small and faint that it was barely legible with out a magnifying glass. There was a steep section of the journey where we walked on waymarked paths and trails mainly through forest. The bikes were transported for us and we were given a map showing the collection point. We could not find the bikes at the end of this section. Having walked well beyond where we expected them to be we backtracked and called at a farm house to enquire. Fortunately the lady there spoke English. She looked at the map which we had been given and told us that we had coincidentally called at the place where the bikes used to be left on previous trips and that the map we had been given was out of date. We had to walk further back up steep roads to collect the bikes. It added an extra hour and 4 km to our walk was quite a tough walk to start with. I was really not happy with the situation. I would have given this trip 5 stars if this had not happened.
  • Flexitreks response - Thanks for the feedback Pat. In light of your comments we are reviewing the route notes with our local supplier to ensure future customers do not have the same problem. I am glad that, aside from this small glitch, you had a wonderful time.
  • Date - 21/06/2017
  • Name - Gillian Bryce
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very responsive AND HELPFUL
  • Product rating -
    4.0
  • Product comment - Had a great time. would use the company again
  • Flexitreks response - Exactly what we like to hear - thanks Gillian!
  • Date - 15/06/2017
  • Name - Anonymous
  • Product - Menorca Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Great service, everything went like clockwork, would use again.
  • Product rating -
    5.0
  • Product comment - Lovely accommodation, maps and information good. Bike in good condition, rather heavy but wheels rolled nicely and good to ride.
  • Flexitreks response - Great to hear you enjoyed your Menorca cycling experience.
  • Date - 15/06/2017
  • Name - Bob Cooper
  • Product - Canal de Garonne Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Friendly, helpful and flexible with respect to tailoring our trip to suit us.
  • Product rating -
    5.0
  • Product comment - Accommodation, food and cycle tracks were all very good. Also weather was perfect!
    It would have been helpful if the bikes were supplied with odometers as the route notes were very precise - maps would benefit from being clearer and larger scale.
  • Flexitreks response - Many thanks for the review Bob. The route note/odometer points have been fed back to our local supplier.
  • Date - 14/06/2017
  • Name - Susan Neilson
  • Product - Adige River And Lake Garda Cycling Holiday
  • Service rating -
    5.0
  • Service comment - As always, Ally provided excellent customer service - even suggesting an alternative option (which we were so pleased we took) and putting us through to Andy to find out more about how the trip.
  • Product rating -
    5.0
  • Product comment - Very varied scenery with good cycle paths this was a perfect holiday to see more of the Dolomites and Lake Garda whilst following the Adige River. We took the alternative route cycling from Peschiera to Mantova which was a lovely contrast to the north of the lake.
    The hotels were all very clean, the oransing company, Girolibero, ensured our cases were always ready for us when we arrived and were very quick to sort out a minor problem with a bike.
  • Flexitreks response - Great to meet you both on this trip and thanks for the lovely review.
  • Date - 12/06/2017
  • Name - John Rideout
  • Product - Amalfi Coast Bike and Boat
  • Service rating -
    4.0
  • Service comment - Ally was very prompt to answer questions and concerns.
    However, some problem with accurate dissemination of info. For example, our guide said tandem bicycles were available. Pre cruise stay in Di Stabia was available with charming hotels, sights to visit and great restaurants. Clients need to be reminded to bring a towel for swimming as the boat does not provide them.
  • Product rating -
    4.0
  • Product comment - Clients need to be experienced road riders. The Amalfi coast road is 4 metres wide at its narrowest. There is a 400 foot drop to your right and trucks, buses and cars within an arms reach to your left. The actual distances and elevations as advertised are indeed easy to moderate. However, heavy traffic, narrow roads and cobblestones are best handled by riders with experience and at times,nerves of steel.
    The quality of Evening meals was disappointing. Breakfast and lunches were very good. Ricardo our guide was outstanding and the saviour of the trip offering great service, biking advice, diplomacy and good humour.
    The Amalfi coastline in of course was the reason we made the journey and was extraordinary.
  • Flexitreks response - Many thanks for the feedback John. Yes, there's no escaping the fact that the road can be pretty busy at times and is best suited to regular cyclists. For many though, the extraordinary experience of cycling this iconic route with its incredible scenery more than compensates.

    Our local supplier confirms that tandem bikes are not available and will be clarifying this point with Ricardo.
  • Date - 12/06/2017
  • Name - Anette Martin
  • Product - Dalmatia South Bike and Boat
  • Service rating -
    3.0
  • Service comment - We did not get information on the elevation on the cycle route we were not prepared for the steep climbs. Some people booking with other agencies received this information.
  • Product rating -
    4.0
  • Product comment - Good food, pretty country, great guides nice boat
  • Flexitreks response - Many thanks for the feedback Anette and we're sorry that you found it a little harder than expected. We do believe that our 'moderate' rating for this tour is accurate given that we describe our moderate tours as follows: 

    'Suitable for regular cyclists, who are used to longer rides with regular climbs.'

    That said we agree that elevation charts are also helpful and will ensure these are made available to future customers.
  • Date - 06/06/2017
  • Name - Jeremy Putt
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    4.0
  • Service comment - A good, efficient and informative service
  • Product rating -
    4.0
  • Product comment - The route is great with some fantastic views and countryside. However the head wind was pretty strong on the approach to Trento. The main negative was the fast turnaround required each night and then the following morning. It might be better to consider an alternative route with two circular cycles so that a return to the same hotel for a second night might be an option. The boat ride to the bottom of Lake Garda is too long, as we didn't get to our rooms until 8pm. Why not stop overnight half-way down the lake and then get another boat to the bottom the next morning?
  • Flexitreks response - Many thanks for the feedback and suggestions Jeremy. Yes, you can encounter a headwind on hot afternoons approaching Trento and at your welcome meeting you should have been warned of this and advised to start cycling early to avoid it - my apologies if this didn't happen. The loop ride idea has not been suggested before but if we receive more requests we will of course give it due consideration.


    If we break up the ferry journey on Lake Garda then customers would lose another day as there is only one ferry a day that travels the length of the lake, so you would not be able to start cycling from Peschiera to Verona until early evening.

  • Date - 05/06/2017
  • Name - Catlyne Hos
  • Product - Amsterdam to Bruges Bike and Boat – MS Magnifique
  • Service rating -
    5.0
  • Service comment - Everything we needed to know was available for us.
    We were a little confused off the train at Bruges on how to orient ourselves and find the boat, but it wasn't really any major problem.
  • Product rating -
    4.0
  • Product comment - We loved the cycling, the chosen routes, the comfort and convenience of the barge and overall experience was great.
    The air conditioning in the room was tricky, not working sometimes when we were docked using power, but we weren't told that until later, so we had some hot nights with little relief.
    The guide Tom, while funny, helpful and experienced, was at times a little vague and had trouble keeping an eye on our large group as we straggled through the countryside.
    Overall it was a great experience and I would recommend it.
  • Flexitreks response - Many thanks for the comprehensive review Catlyne. The air conditioning automatically turns off if the ambient temperature is sufficiently cool but it can be turned on in individual cabins at the customer's request - I am sorry if you were not informed of this and hope it didn't marr an otherwise enjoyable holiday.
  • Date - 03/06/2017
  • Name - Anonymous
  • Product - Paris – Seine and Oise Bike and Boat
  • Service rating -
    5.0
  • Service comment - very polite and helpful when booking. Flexitrek Information provided before tour accurate although pick up point in Paris was not exactly as per map.
  • Product rating -
    5.0
  • Product comment - great trip, lovely company, i would have liked to visit Versaille rather than have a free day in Paris. Last days cycling lacked purpose as we did not reach Compeigne before palace shut.
  • Flexitreks response - Many thanks for this comprehensive review. We are glad you enjoyed the experience overall but take your point about the last day to Compeigne and are consulting with the local supplier as to how this can be improved.
  • Date - 30/05/2017
  • Name - Vicky Franklin
  • Product - Dalmatia National Parks Bike and Boat
  • Service rating -
    5.0
  • Service comment - Great service from FlexiTreks in the run up to our holiday. Some last minute changes by us were managed quickly and efficiently.
  • Product rating -
    5.0
  • Product comment - Wonderful experience - we fell in love with Croatia and will definitely be going back soon. Romantica was very comfortable and the crew helpful and friendly. Cycling was quite hot for us on some days but not unbearable. All in all a great holiday.
  • Flexitreks response - Thanks for the lovely review Vicky and we're so glad you both enjoyed the holiday. The Romantica has a lot of fans and it's nice to hear you have joined that club!
  • Date - 30/05/2017
  • Name - Robert King
  • Product - Canal de Garonne Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The booking was straight forward and the communication good.
  • Product rating -
    3.0
  • Product comment - The map booklet needed to be updated. It was obvious it was out of date for getting in and out of some of the major towns. We ended up having to use google maps several times.
  • Flexitreks response - Thanks for the feedback Robert. In light of your comments the route notes for this tour are currently undergoing a comprehensive review. I do hope this issue didn't marr the overall experience to much.
  • Date - 29/05/2017
  • Name - Gill Saunders
  • Product - Umbria Cycling Break
  • Service rating -
    5.0
  • Service comment - Ally is always happy to help & no request too much trouble
  • Product rating -
    5.0
  • Product comment - Excellent accommodation, bike, information & mapping. A great tour of a beautiful part of Italy.
  • Flexitreks response - Thanks for the lovely review Gill. We're glad you enjoyed the holiday and Ally appreciates the mention too!
  • Date - 28/05/2017
  • Name - Anonymous
  • Product - Majorca Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks were quick to get back to me with queries about the holiday.
  • Product rating -
    4.0
  • Product comment - I had a great holiday. Everything was well organised. It would of been fun to have some suggestions for things to do when we arrived at our destination and more highlights on the route.
  • Flexitreks response - Thanks for the review. Point taken about a what-to-do list - we're on the case.
  • Date - 25/05/2017
  • Name - Neville Andrews
  • Product - Bruges Cycling Break
  • Service rating -
    4.0
  • Service comment - Service from Flexitreks was excellent. Hotel was in a good position for access to Bruges and the surrounding countryside. Bike storage very secure and waterproof. Suggested routes were a bit long for a couple of beginners but we found useful shortcuts.
    Only downside was the lack of vegan/vegetarian options on the standard menu but the chef was very accommodating and Bruges centre was only 10 mins by bike.
    Would happily recommend Flexitreks to others.
  • Product rating -
    4.0
  • Product comment - Good value for money. Would definitely book with Flexitreks again.
  • Flexitreks response - Thanks for the positive review Neville and sorry about the lack of vegetarian/vegan options at the hotel. Glad to hear this didn't detract too much from the overall experience.
  • Date - 22/05/2017
  • Name - Robert Hill
  • Product - Northern Holland Bike and Boat
  • Service rating -
    5.0
  • Service comment - The info pack was very comprehensive and gave us all the info we needed. We will probably go again and also recommend to others.
  • Product rating -
    5.0
  • Product comment - The staff were excellent, very considerate to others and always willing to help. The food was good and facilities on board just as advertised
  • Flexitreks response - Many thanks for the review Robert and great to hear you'd travel with us again.
  • Date - 22/05/2017
  • Name - Fiona Brassett
  • Product - Dalmatia South Bike and Boat
  • Service rating -
    5.0
  • Service comment - Ali was brilliant at advise and knowledge of all the destinations and routes, and very patient!
  • Product rating -
    5.0
  • Product comment - Excellent boat, San snova. The staff were a credit to the very lovely captain and owner of the boat. The food was awesome as well as the cleanliness,nothing was too much trouble. The cycle routes were more challenging than the north islands but having an e-bike was an excellent choice,what fun they are,highly recommend them. Love Croatia and the islands,a superb way to see them by bike. We were blessed with good weather too.
  • Flexitreks response - Thanks for the lovely review Fiona. We're also big fans of the San Snova - her crew and captain are wonderful and really add something to the holiday.
  • Date - 16/05/2017
  • Name - Sarah Boross
  • Product - Dalmatia South Deluxe Bike and Boat
  • Service rating -
    5.0
  • Service comment - We would certainly recommend Flexitreks and would be happy to book other holidays with them again.
    We had great service from Ally at Flexitreks. She knew all the finer details of the various boats and was very helpful in selecting the perfect options for us. Her knowledge and friendly manner made the booking process a pleasure rather than a chore.
  • Product rating -
    5.0
  • Product comment - Our holiday was fabulous from start to finish, we really loved our time aboard the Melody. The food was simple but locally sourced and freshly purchased each day. We have some wonderful memories from our trip! The cycling was very scenic and we loved exploring the the various islands. Some stages were quite hilly and we certainly appreciated the e-bikes which are a marvellous invention for us, slightly older, cyclists!
  • Flexitreks response - What a lovely review, thank you so much Sarah. We have got to know the boats used on these Croatian bike and boat holidays pretty well and for me personally, the Melody and the Princessa Diana are simply the best. E-bikes are definitely the way to go on these hilly routes and are fast overtaking regular bikes as the popular choice.
  • Date - 16/05/2017
  • Name - Brian Sweeney
  • Product - Black Forest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Great holiday-highly recommended
  • Product rating -
    5.0
  • Product comment - Better than expected-fantastic experience
  • Flexitreks response - Many thanks Brian we're so glad the holiday exceeded your expectations, which is always nice!
  • Date - 12/05/2017
  • Name - Anonymous
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The juggling process of booking own flights / securing hotels for trip went smoothly - we were booking at fairly short notice.
  • Product rating -
    5.0
  • Product comment - A brilliant holiday from start to finish. From the moment we got our bikes we were overwhelmed by breathtaking views, literally something new at every turn, could hardly continue for wanting to take pictures.
    Bikes were reliable and well equipped, directions were almost foolproof and maps were useful for negotiating diversions. (Information for the Brennero to Bolzano section was better than for Bolzano onward). Classed as easy cycling as mostly downhill but don't be fooled - some stiff climbs along the way might challenge some cyclists.
    I would add that it is always best to stick to lunch break suggestions - there is often nothing suitable beyond. Always carry something to keep you going. We also wish we had taken more snacks and a coffee on board the ferry.
  • Flexitreks response - Great review with some very sound advice for future customers. Thanks
  • Date - 11/05/2017
  • Name - Liam Doe
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    5.0
  • Service comment - Well organised, good communication & would recommend it.
  • Product rating -
    5.0
  • Product comment - Brand new bikes, clear instructions & advice.
  • Flexitreks response - Excellent - so glad you enjoyed your Italian cycling break Liam.
  • Date - 10/05/2017
  • Name - David Hearn
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Service comment - ALways helpful with my many pretrip enquiries,nothing was too much trouble
  • Product rating -
    4.0
  • Product comment - Better organisation for cyclists
  • Flexitreks response - Hi David, Thanks for taking the time to chat with me on the phone about your experiences and I'm so glad you both enjoyed yourselves so much.

  • Date - 08/05/2017
  • Name - Genevieve Noglik
  • Product - Camargue and Provence Bike and Boat
  • Service rating -
    3.0
  • Service comment - Everything was good except I would have preferred to receive more details of the route with the map and cycling instructions before travelling then I could have researched the towns and villages online beforehand.. Also i would have realised that the cycling was not along the river but more inland and often hilly! Also a map showing where the boat was moored at the beginning and end would have been nice
  • Product rating -
    4.0
  • Product comment - Very friendly staff who made us all feel very special. The guide was very helpful with lots of useful information and cared for us well. The only gripe I had at the time was that the new e bikes only register whole km so it was very difficult to follow the self guide instructions and I had to travel with the group. I don't usually like group cycling and prefer to go self guided. I understand that new milometers have been ordered so it may be OK for future groups.
    The food was excellent. The boat clean and enough room in the cabins for two average sized people & suitcases that aren't too large.
  • Flexitreks response - Many thanks for the comprehensive feedback Genevieve. The road books are a little weighty to mail out to everyone prior to the trip plus they can be forgotten at home meaning replacements have to be provided locally. Thanks for the info about the e-bike odometers and yes, this is something that is being fixed for future customers.
  • Date - 08/05/2017
  • Name - Dave McFadzien
  • Product - Dalmatia National Parks Bike and Boat
  • Service rating -
    3.0
  • Service comment - Lecturers only an agent. Would book with island hoping next time
  • Product rating -
    4.0
  • Product comment - Lucky we had good group. Well run. Food good. Lunches too big
  • Flexitreks response - Glad you enjoyed the trip David. Yes, the lunches are a quite substantial but better that than too little.
  • Date - 06/05/2017
  • Name - Gerald Strong
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - Excellent communications - all went without a hitch
  • Product rating -
    5.0
  • Product comment - Well organised - food ok - bike trips very good - barge excellent
  • Flexitreks response - Short and sweet, just like the trip. Thanks Gerald
  • Date - 02/05/2017
  • Name - Teresa Deacon
  • Product - Northern Holland Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Neither of us had taken a cycling holiday before so didn't know what to expect but all was very clearly set out and Ally responded promptly to any questions. Pre tour instructions very useful and easy to follow.
  • Product rating -
    5.0
  • Product comment - A brilliant and leisurely way to see the magnificent Dutch landscapes. Cycle routes easy to follow, everyone friendly and helpful when we occasionally got lost.
  • Flexitreks response - Thanks for the lovely review Teresa. It's always nice to hear the locals are friendly when you need assistance.
  • Date - 28/04/2017
  • Name - Anonymous
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - Good pretour advice and prompt delivery of tour documents.
  • Product rating -
    5.0
  • Product comment - Good food, adequate cabin accomadation, pleasant guide. The tour and stopping places were enjoyable and broke up the longer distance ride on the third day. The only negative comment concerns the rather abrasive personality of the captain of the Jelmar.
  • Flexitreks response - Thanks for the feedback. We're glad you enjoyed your bike and barge holiday in Holland and are sorry that you found the barge captain to be a little gruff.
  • Date - 26/04/2017
  • Name - Ernest Munro
  • Product - Canal du Midi Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Well organised and no real problems apart from a couple of the hotels we visited .
  • Product rating -
    5.0
  • Product comment - Well organised and had no real problems apart from 2 poor hotel experiences.
  • Flexitreks response - Thanks for the feedback Ernest. I'm glad you enjoyed your holiday on the whole and regret the holiday was marred by your experience at two hotels. I'm glad we were able to resolve the matter to your satisfaction in the end though.

  • Date - 20/04/2017
  • Name - Sven Kirkland
  • Product - Lake Constance and Rhine Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - This was our first European cycling holiday and we had quite a lot of questions. Ally was very patient and it helped that she knew the area well and had actually cycled the route.
  • Product rating -
    5.0
  • Product comment - We really loved our time cycling around Lake Constance. The cycle paths were clearly marked, well maintained and very flat for the most part. It rained on one day so we curtailed the ride by jumping on a ferry with our bikes! We stayed in some lovely hotels and actually enjoyed moving on each day which was a novel experience for us cycling holiday newbies. Thanks Flexitreks - where next?
  • Flexitreks response - Thanks for the great review Sven. We're so glad you are both cycling holiday converts and lok forward to helping you select your next two wheeled adventure.
  • Date - 13/04/2017
  • Name - Nicola Craine
  • Product - Majorca Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks responded quickly to my initial enquiry and my booking was confirmed within a day or two. They provided comprehensive pre-departure information via email.
  • Product rating -
    5.0
  • Product comment - A wonderful experience from start to finish! Quality accommodation and evening meals; good-quality, well-equipped bikes (very grateful for the mud guards on the one rainy day!); clear route instructions, making good use of the excellent cycling network in Mallorca, mainly along quiet, rural roads through beautiful countryside; plenty of refreshment stops en route (very important!). We received a warm welcome from everyone we met along the way (taxi driver on arrival, bike mechanic, hotel staff). Happy memories of orange blossom, bird song, windmills, sheep, goats, pigs (not to mention a snake and an ostrich!), mountain views, blue sky and beautiful turquoise sea. Our first trip to Mallorca - hopefully not our last :0)
  • Flexitreks response - Many thanks for the great review Nicola and the lovely photos of your Majorquian cycling holiday. We agree that this holiday offers scenic rural cycling at its absolute best.
  • Date - 17/03/2017
  • Name - Adrian Cole
  • Product - Provence Cycling Break
  • Service rating -
    5.0
  • Service comment - Ally was great; helped us with all our questions and even assisted with chosing a route to suit us - thanks Ally,
  • Product rating -
    5.0
  • Product comment - Route suited us, hotels were great (especially last one), directions really clear.
  • Flexitreks response - Thanks for the short but sweet review Adrian, we really appreciate it!
  • Date - 17/11/2016
  • Name - Margaret Donald
  • Product - Kefalonia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Good friendly service and all questions were answered quickly.
  • Product rating -
    5.0
  • Product comment - We had such a wonderful time cycling and thoroughly enjoyed exploring by bike. The bikes were good for the route and the local assistance really friendly.

    The first accommodation is more basic compared to the others and in quite a rural place. However, that also made it quite peaceful and having the pool to enjoy at the end of a days cycling was great. The other 2 hotels were just lovely.
    The route notes were detailed and the route itself varied and really interesting. Having so many places to enjoy a dip in the seas was great as well.
  • Flexitreks response - Thanks Margaret, we love Kefalonia too, mainly for the peaceful cycling and abundance of swim stop options.
  • Date - 17/11/2016
  • Name - Louise Darwin
  • Product - Menorca Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent service from Andy at Flexitreks. It was obvious he really new the island which gave us a lot of confidence during the booking process.
  • Product rating -
    5.0
  • Product comment - Fabulous trip! What a wonderful way to experience Menorca. Some slightly challenging sections but nothing we couldn't handle. Loved the hotels and the sensational beaches.
  • Flexitreks response - Thanks for the lovely review Louise. We're so glad you enjoyed your holiday so much, especially as it was a bit of a step up in grade for you. Moderate grade routes from now on then eh?
  • Date - 17/11/2016
  • Name - Pauline Bessette
  • Product - Amalfi Coast Bike and Boat
  • Service rating -
    5.0
  • Service comment - Ally provided excellent service, she was easy to talk to and always responded to my emails promptly.
  • Product rating -
    4.0
  • Product comment - Rooms were very small and only 2 had double beds
  • Flexitreks response - Thanks Pauline. Yes the cabins are a little compact, like most motor yacht cabins, but well appointed for their size we feel. The twin bedded cabins are actually very popular as they allow friends to share a cabin together.

  • Date - 16/11/2016
  • Name - Eric Olson
  • Product - Atlantic Coast from Porto Cycling Holiday
  • Service rating -
    4.0
  • Service comment - We were pleased with Flexi-Trek Always quick to respond and accommodating our needs and requests. We did feel after the ride that they did not have quite enough knowledge about the actual ride. We were a little disappointed that more of the trail was not along the ocean. But it was still an enjoyable trip. We didn't find a lot of reviews so we knew we were taing a bit of a risk.The local contact, Portugal Nature Trails, were excellent. Wonderful people, Great information, bikes, and equipment and service. All good! We would not hesitate to use either companies in the future.
  • Product rating -
    4.0
  • Product comment - We rode for 4 days and spent 6 nights on the trip. We thought it was priced a little high. We have done longer bike trips in Europe for the same price.
  • Flexitreks response - Many thanks for the feedback Eric. We're sorry to hear you found it a little expensive but hopefuly you enjoyed the quality of the 4 star hotels and the state-of-the-art bikes provided on this tour.
  • Date - 12/11/2016
  • Name - Keith Leah
  • Product - Loire Chateaux Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Hotel ready, bikes & equipment ready, maps, etc ready.
  • Product rating -
    4.0
  • Product comment - A little expensive for the meals we got. One hotel made it obvious we were on the "economy" menu.
  • Flexitreks response - Sorry to read you weren't overly imprressed with the food Keith. In light of your comments we are reviewing the meals plans offerred on this trip.
  • Date - 10/11/2016
  • Name - Katharine Walker
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    5.0
  • Product comment - gave alternative choices happy to tailor make a trip for us.
  • Flexitreks response - Thanks Katherine. We are always happy to tailor tours to suit our customers needs if at all possible.
  • Date - 09/11/2016
  • Name - Michael Doyle
  • Product - Ionian Islands Bike and Boat
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - Good service very helpful information as it was our first holiday of this type
  • Flexitreks response - Glad to hear you enjoyed your first floating cycling holiday Michael.

  • Date - 08/11/2016
  • Name - Martin Cheetham
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    5.0
  • Product rating -
    4.0
  • Product comment - We received lots of targeted support in selecting, tailoring and booking the trip.
  • Flexitreks response - Glad you were happy with the service and enjoyed your trip Martin.
  • Date - 08/11/2016
  • Name - Rosemary O'Connell
  • Product - Black Forest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Flexitreks were excellent in every respect but Radtours I found less impressive. It would have been much better if they had sent us the full information pack before we left home. Instead we had to go through everything the evening before we set off and try to get our heads round the detail.
  • Product rating -
    4.0
  • Product comment - Great hotels, tour very interesting and took us to smaller towns which were beautiful. The descriptions of the daily rides were not always very clear and the daily booklets had very sparse descriptions for the day's ride.
  • Flexitreks response - Thanks for the feedback Rosemary. We've not heard the 'sparse descriptions' comment before but we'll review them with our local supplier to see if they need expanding upon.
  • Date - 08/11/2016
  • Name - Felicity Smart
  • Product - Kefalonia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent, all queries promptly answered and real efforts made to meet our needs
  • Product rating -
    4.0
  • Product comment - Overall great holiday, the routes and maps were good, the bikes supplied suitable, and a minor problem swiftly dealt with by the supplier. The only niggle was the first accommodation which was very basic and poorly equipped, but the other two places were definitely above expectations. The terrain is certainly hilly but the routes well researched. I would probably have graded this holiday as moderate rather than leisurely / moderate
  • Flexitreks response - Thanks for the review Felicity. We're glad you had a great time overall and are sorry you found the first property to be a little under par - this is something we're working on with our local supplier.
  • Date - 02/11/2016
  • Name - Anonymous
  • Product - Lanzarote Cycling Holiday
  • Service rating -
    4.0
  • Product comment - Pre-tour everything ran smoothly except that we were sent the wrong GPS files before travel. This was corrected when I reported the issue though.
  • Flexitreks response - Sorry about the file mix-up and glad you had an enjoyable time in Lanzarote.
  • Date - 29/10/2016
  • Name - Anonymous
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - ..
  • Product rating -
    5.0
  • Product comment - Excellent trip. Great boat and the tour guide was one of the best we've aver had. His name is Marin.
  • Flexitreks response - Glad you enjoyed this holiday which is one of our personal favourites too!
  • Date - 18/10/2016
  • Name - Sara Sonley
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    5.0
  • Service comment - great help with questions. Always prompt response
  • Product rating -
    5.0
  • Product comment - The accommodation was great although unimpressed with one of the hotels. Only cyclists in and we were out in a room at the back with huge tree outside, shame as a sea view would have been wonderful.
    Check that the emergency number is answered please!
    Also point out to other clients that rain travel is so easy if you get the correct company. We got on the platform of ferrova sud, apologies for the spelling, and despite asking three times, once in Italian, once in English, And once actually pointing at a map and showing Matera we were sold a ticket to Alberobella and had to get off that train, wait over an hour to get back to Bari and then start again.
  • Flexitreks response - Thanks for the feedback Sara. If you could let us know which hotel you were unimpressed with we'll look at changing it for future customers. Also, in light of your experiences, we're reviewing the info we provide on local train travel. Thanks again.
  • Date - 17/10/2016
  • Name - Richard Menendez
  • Product - Cantabria and Asturias Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Everyone was very nice and tried to accommodate our needs
  • Product rating -
    5.0
  • Product comment - Lots of choices for side trips, beautiful scenery
  • Flexitreks response - Thanks Richard - we're so glad you enjoyed your tour in Northern Spain.
  • Date - 14/10/2016
  • Name - Chip Treen
  • Product - Normandy Coast Cycling Holiday
  • Service rating -
    5.0
  • Service comment - They were very helpful in setting up 3 trips for us, making several adjustments along the way.
  • Product rating -
    4.0
  • Product comment - They provided a good cycling route with a variety of scenery and terrain. The bikes could use some improvement, but did work ok. Lodging was excellent and arrangements worked well.
  • Flexitreks response - Thanks Chip. So glad you enjoyed the first leg of your trans-European cycling adventure.
  • Date - 10/10/2016
  • Name - Anonymous
  • Product - Alsace Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent, all queries were dealt with swiftly.
  • Product rating -
    5.0
  • Product comment - Very well organised and great personal service from the Operator
  • Flexitreks response - Many thanks for this short and sweet review!
  • Date - 06/10/2016
  • Name - Liz Woods
  • Product - Camino de Santiago Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good pre booking service but think description of advertised holiday could have been better
  • Product rating -
    3.0
  • Product comment - Unhappy about the amount of the route on main roads that I was not expecting, in particular 1 day on main road all day. Although not very busy there was fast traffic and trucks on the road and we did not enjoy the day. We recognise senderos were sending us along the Camino, but looking at the map it looks as if a longer route but on smaller roads could be offered as an alternative.
    Also senderos directions were out of date...the route directed us to a bridge that looked like it fell into the river yrs ago, and a motorway junction didnt feature in the directions, The comments about road conditions and hills seemed inconsistent. There were lots of great things about the Camino, but we feel that the description on the website does not give warning about the time on main roads, and with a little more thought for what non religious cycle tourists would like the holiday could have been better.
  • Flexitreks response - Thanks for the useful feedback Liz. In light of your comments, our local supplier is reviewing this route for 2017 with the goal of using quieter roads wherever possible. As you say this will make the route longer but should make it more enjoyable.
  • Date - 06/10/2016
  • Name - Chip Treen
  • Product - Danube – Regensburg to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Mostly very good, but a few issues. Luggage was late one day, tho quickly fixed when they were notified. One motel lacked wifi - not a big deal. Most arrangements went as expected. All motels were at least very good and some excellent. Breakfasts were all good. Bikes were adequate for Danube, tho side trips with climbs were challenging. Route books were very good - almost too much information.
  • Product rating -
    4.0
  • Product comment - See previous comments on this trip.
  • Flexitreks response - Thanks for the review Chip and sorry about the luggage issue in Passau. Glad we were able to sort it as soon as you contacted us.
  • Date - 06/10/2016
  • Name - James Edwards
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    5.0
  • Service comment - We had a great time. From the start, we were kept well informed and questions answered promptly by phone and email whenever we had them. Once we went on the trip, everything was organised and we could just relax. We would highly recommend!
  • Product rating -
    5.0
  • Product comment - Brilliant, loved every minute of it. Wished we had done a little bit of training before hand though! We would happily do it again.
  • Flexitreks response - Thanks for the lovely feedback James. Don't worry, I think we all wish we'd done more training before starting a tour. You enjoyed it and that's the main thing!
  • Date - 06/10/2016
  • Name - Simon Townsend
  • Product - Provence Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Allyson was charming and helpful and sorted out what needed to be.
  • Product rating -
    5.0
  • Product comment - Holiday lived up to expectations, although the route notes could do with updating and were confusing in places.
  • Flexitreks response - Thanks for the feedback Simon. That's odd as the route notes are checked before the start of each new season. We'd really appreciate any examples of where the route notes are incorrect so we can investigate and correct them if necessary. Many thanks
  • Date - 01/10/2016
  • Name - H&T
  • Product - Kefalonia Cycling Holiday
  • Service rating -
    4.0
  • Service comment - All very efficient and easy booking process.
  • Product rating -
    4.0
  • Product comment - We loved Kefalonia as a cycling destination, although we were glad to have chosen September as it may have been too hot in July and August.

    We enjoyed the variety of routes and felt that we had seen a good portion of the island. The cycling was challenging at times, especially some of the climbs, but all the effort was rewarded by fabulous views and descents. The road surfaces were generally very good and traffic conditions better than we expected.

    The bikes were very well maintained/equipped and the bike shop staff were very helpful and accommodating. We had one small issue which was that only one of the bike computers worked. The smaller bike was still on the large size for me (petite female rider) and may have benefited from a shorter stem.

    The accommodation was generally fine but rather mixed in quality. We loved the Olive Bay in Ag. Efimia but were rather disappointed by the Rodi Apartments. The rooms themselves were very tired and rather cramped, but the pool area and views were lovely. We thought a better location for this first stop might be a bit further east along the coast with access to more tavernas etc.

    The other significant piece of feedback we'd like to offer is about the day cycling from Ag. Efimia to Fiskado (day 6). The notes highlight damage to the coast road resulting from an earthquake in 2014. They say that the road should be reopened by May 2015. As at September 2016 this road remains closed. We would have expected that the notes would reflect this and provide either an alternative route or at least clarification of the closure and therefore whether or not the route is viable. We were unsure if the road was passable for bikes and therefore, given the length of the ride and uncertainties, we did not attempt the ride at all. We would have expected Flexitreks to have sought more recent and accurate information from their local contacts, and to have this in the notes.
  • Date - 28/09/2016
  • Name - Sarah McCallion
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally at Flexitreks was very helpful and knowledgeable. She always responded to enquiries in good time. Excellent service.
  • Product rating -
    5.0
  • Product comment - The whole experience exceeded my expectations. It was exactly how it was described. A beautiful cycling adventure through quiet peaceful villages with enough climbs that gave a desired workout and challenge accompanied with exquisite scenery and local charm, followed by some deserved descents. Most of the hotels were of high standard and quite rustic. I can honestly say this was a stress free, exhilarating and exciting experience. I am looking forward to booking up another one. I am just sad this one had to end. Flexitreks perfectly described this holiday. True to their word. Thank you Flexitreks.
  • Flexitreks response - Than you so much for the lovely review Sarah. We love Istria too and we're so glad you had such a great time.
  • Date - 27/09/2016
  • Name - Mary Drysdale
  • Product - Berlin to Copenhagen Cycling Holiday
  • Service rating -
    4.0
  • Service comment - There was a bit of hesitation from Flexitreks when we suggested the best way for our family to do the tour was with a tandem. First they said it wasn't possible for this trip and suggested a different tour. When we persisted and said we wanted this particular tour and were prepared to buy or rent a tandem they agreed. Mecklenburger-Radtour said we were not their first tandem tourists so I'm not sure why it seemed to be a problem for Flexitreks.
    There wasn't much communication from Flexitreks once we had booked and paid our deposit. We paid in full on the deadline and still communication was rather sparse. I phoned up to request the itinerary because we wanted to know details of the route so that we could meet friends along the way and this request was only granted 10 days or so before our departure.
  • Product rating -
    4.0
  • Product comment - It's a great trip through spectacular scenery. On occasion the instructions were not clear and once or twice inaccurate but we actually enjoyed finding our way and leaving a little to chance. In the early stages north of Berlin there really were very few opportunities to buy anything to eat along the route so it would be good to advise people to take a sandwich from the hotel.
    Leaving Neustrelitz warn cyclists about the tram lines in the road. We had a nasty accident and were taken to hospital by ambulance!
  • Flexitreks response - Many thanks for the feedback Mary and we're glad you enjoyed your trip. Our initial hesitation regarding the tandem was due to the fact that our local supplier had at first inferred this request could not be fulfilled. Only during a follow up phone call with Ally did they confirm a tandem was in fact available. Regarding the itinerary only being provided 10 days prior to departure, our records indicate that your holiday documents was emailed to you 5 weeks prior to your departure date so we were slightly confused by this comment.
  • Date - 27/09/2016
  • Name - Anonymous
  • Product - Menorca Cycling Holiday
  • Service rating -
    3.0
  • Service comment - I don't feel it was an accurate description of what this bike tour is like .it was called a leisurely ride but the terrain was quite hilly with long steep descents down to the beaches. Also a very busy time of year with lots of traffic on the narrow cycling roads. The weather was very hot in September with high humidity levels and we still managed to get lost on the gps. We were unable to continue the trip.
  • Product rating -
    2.0
  • Product comment - I don't feel like this cycling trip was adequately described. The bike tour guide Xavier was very helpful to us and we just rented a car instead and utilized all the rest of the bike trip by car. Xavier was very helpful and continued to keep in touch as needed. We were disappointed with the busy roads, traffic, not enough cycling paths and the only type of people we saw riding were quite experienced cyclists. I did a lot of training for this bike trip and could have managed but I didn't feel it was safe with all the traffic and narrow winding roads. Would not have been a pleasurable experience. I would also do,a guided trip next time so we wouldn't be wasting our time getting lost and have more direction on where to find places to eat and stop for drinks etc. Gps was helpful to some degree. September too hot and humid to cycle in menorca and quite hilly throughout with long steep descents to beaches. When we rented the car for the rest of the week I kept noticing how difficult it would have been for us to bring our bikes to some of these places through some of the trails.
  • Flexitreks response - We're so sorry that you did not enjoy your cycling holiday on Menorca. We're aware the weather was particularly hot during your trip and this may have been a contributing factor. The cycling route is not known for being busy and it sounds like you may have been a little unlucky in this respect which is regrettable. We take on board your opinion that this tour should be awarded a higher grade and will bear this in mind when considering the feedback from future customers.
  • Date - 27/09/2016
  • Name - Anonymous
  • Product - Bordeaux to Biarritz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Thorough and helpful. We were a family of 5, with older children, and Flexitreks discussed carefully with us the various options available and helped us select a tour that was just right for our family. l
  • Product rating -
    4.0
  • Product comment - A good dedicated cycle path, with peaceful largely traffic-free cycling. The bikes were good quality and served us very well. Accommodation in Bordeaux, Arcanchon and Biarritz was excellent.
  • Flexitreks response - We're so glad you enjoyed your family cycling holiday and many thanks for the lovely review.
  • Date - 26/09/2016
  • Name - Jeremy
  • Product - Bordeaux to Arcachon Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Pre-tour information came through in good time and was comprehensive. As ever, further questions we had (in this case about the type and model of electric bike we would be using) were answered quickly and clearly.
  • Product rating -
    5.0
  • Product comment - Good quality bikes (the electric bike was tremendous!) and very clear route guide. We only went (briefly) wrong a couple of times and that was because I wasn't paying close enough attention.

    We're both 50+, not particularly fit, and not regular cyclists but the daily distances and difficulty of the route was well within our capabilities, and we greatly enjoyed the transition in scenery from rolling hills of vineyards, through flat heathland and forest, to the coastal lagoons and sand of the Atlantic.

    Choice of hotels was great. All comfortable and convenient, and varying in character. La Maison Rose at Origne, where you eat home-cooked dinner with the owners at their dining table was particularly memorable.

    All in all, a fantastic holiday, and we are now working out where to go next.
  • Flexitreks response - Many thanks Jeremy. So glad the trip was the right level for you both and well done for managing to keep up with the e-bike!
  • Date - 25/09/2016
  • Name - Fiona
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    5.0
  • Service comment - Very informative and stressless
  • Product rating -
    5.0
  • Product comment - From the moment we arrived at the boat,which was earlier than check in time, everyone could not have been more helpful. We had a lovely boat,the princess Diane,very spacious and clean. The staff were delightful and informative,the cycling was do able but challenging at times. But by the end of the week we had seen a huge variety of islands,places to see and met some interesting people too. Fantastic holiday,we are now hooked on this type of holiday,no going back to beach ones!!
  • Flexitreks response - Lovely feedback - thanks Fiona. We're so glad you are now bike and boat holiday converts!
  • Date - 24/09/2016
  • Name - Donna
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Easy to contact. Quick to respond. Offered good options.
  • Product rating -
    5.0
  • Product comment - The local company was great. Routes well identified with yellow arrow stickers, maps were excellent, directions clear, reset points a great idea as you did not get muddled with km over the day. Guide to sights in each area interesting and helpful, especially the restaurants.
    Bikes and equipment in excellent condition.
    Countryside amazing. Hotels were all interesting and different a great mix not just run of the mill.
    Ride was more hilly than all of us expected. Map with elevations a good tool.
  • Flexitreks response - Thanks for the review Donna we're so glad you enjoyed your cycling adventure in Puglia. We agree that website elevation charts would be useful for such tours and we're looking at how best to facilitate this.
  • Date - 19/09/2016
  • Name - Paul
  • Product - Venice Cycling Break
  • Service rating -
    4.0
  • Service comment - We asked whether we could go one day later than the advertised last date of season and it was positive. There may have been the odd question answered but all pretty straight forward stuff. We did later have to ask about transfer costs as the ferries involved in the tour were not included.
  • Product rating -
    5.0
  • Product comment - We had wondered what there was to do regarding a self-guided cycling break ie. we could have put it together ourselves couldn't we ? Well, that may still be so but having said that they did think of everything. The bikes were great as were the accessories. The hotels were great too on the whole. The info was also good but I'd be lieing to say we didn't get lost a few times. The schedule is very accomodating and the cycling incredibly flat and easy so even with getting lost and not getting up too early, we still made destinations in good time. The scenery was good even though sunshine would have made it a lot better (mid Sept.). They did manage to lose our luggage on the final hotel transfer but in the end it only lost us an hour or so although it obviously caused a deal of stress. The only minor negative is that the ferry transfers aren't included - not big money but a bit niggling really. Venice is a must see so this makes for a perfect short break to see such a delight and still get some exercise in. I wouldn't recommend it for people wanting any proper cycling though. Perfect for beginners. Tbh, the best praise I can make is for coming up with a 4 day break at all when so many others have 7 day minimums.
  • Flexitreks response - Thanks for the review Paul and we're glad to hear you enjoyed your holiday. We'd love to build in the cost of the ferries but unfortunately the ferry operators can't facilitate this at the moment. Rest assured we'll keep trying though.
  • Date - 19/09/2016
  • Name - Yvonne Hall
  • Product - Amalfi Coast Bike and Boat
  • Service rating -
    5.0
  • Service comment - Great service from Flexitreks- easy to book, informative joining instructions and nothing was too much trouble for Ally who responded quickly to all of my questions.
  • Product rating -
    5.0
  • Product comment - This was our first cycling holiday and Wow what a holiday from start to finish. Too many great features to mention them all but here are the highlights - Alex our guide was fantastic and what she didn't know about the local area wasn't worth knowing; boat and crew were great, surprised at the standard of comfort and the quality of meals on board; the route both sailing and cycling did feel like we saw an awful lot of the area with beautiful scenery, lots of local charm and of course the cycling which at times was 'challenging' i.e. a few climbs and at times was 'exciting' i.e. Italian roads but I'm a bit of a novice and still managed to do it with the help of an e bike and of course the support of our guide. Overall a fantastic experience which I'm hoping to repeat sometime in the future.
  • Flexitreks response - Thanks for the lovely feedback Yvonne. We're so glad you had such a wonderful time and that the e-bike worked out for you. We look forward to assisting you with your next cycling holiday.
  • Date - 18/09/2016
  • Name - Kim
  • Product - Umbria Wine and Gourmet Cycling Break
  • Service rating -
    5.0
  • Service comment - Communication was regular and not confusing. We knew where we had to be and when.Based on their pre tour service I would recommend the company
  • Product rating -
    5.0
  • Product comment - The whole tour was excellent. Hotels were good. Bikes were good. No problem with luggage transfer. Plenty of good wine tastings. Taste of Umbria food dinners were excellent. Would have liked the tour to be 1 day longer.
  • Flexitreks response - Thanks Kim, we're so glad you enjoyed your Umbria Wine and Gourmet Cyclig Break with us.
  • Date - 17/09/2016
  • Name - Anne
  • Product - Sicily West Coast Cycling Holiday
  • Service rating -
    5.0
  • Service comment - This is the second time I have booked through Flexitreks and have recommended them to several people. They have a large selection of cycling holidays, and really listen to what sort of holiday I want before giving advice if needed. Both times I have booked at short notice. They are also very efficient. I will use them again for certain.
  • Product rating -
    4.0
  • Product comment - Accomodation ranged from good to very good. Many had pools, all had good service.
    Bicycles were a little heavy (compared with what we had been given on a previous holiday) but gears and equipment worked well.
    Route and instructions: mainly along minor roads with one exception at the beginning. Routes were attractive and ran through a variety of landscapes both along coastal roads and inland agriculture, not too challenging apart from a long 4 km hill on day 1 which we were warned about verbally but not in the instructions. Instructions in towns could have been better detailed. Without resorting to Google Maps we would have got lost. Daily route maps would have been helpful.
    A very enjoyable holiday and just a little more attention to detail would have been helpful.
  • Flexitreks response - Many thanks for the comprehensive review Anne. We've now updated our website itinerary to include a reference to the climb from Casteluzzo to Purgatorio and we're liaising with our local supplier in Sicily to address the quality of the route maps. We look forward to helping you with your next cycling holiday.
  • Date - 14/09/2016
  • Name - Jane
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Straight forward, hassle free, friendly service.
  • Product rating -
    5.0
  • Product comment - Challenging to cycle every day without a break, but the views and sights made it worth it. we did the route on a tandem with no problems at all - in fact it was handy to have one person able to ride hands free and read the directions!
  • Flexitreks response - Thanks for the review Jane and we love that photo overlooking Torbole and Lake Garda!
  • Date - 13/09/2016
  • Name - Grant
  • Product - Prague to Dresden Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Reservation process and billing went quite well. Perhaps we missed it, but we do not recall being advised that each bike would include lights and a bell, so we brought our own, but did not need them.
  • Product rating -
    4.0
  • Product comment - Bicycles were very comfortable. We need to upgrade the hand grips on our own bikes to try to match those on our bikes used on this tour. The tour route was beautiful and the directions provided were very good. Our only complaint is with two of the accommodations. Room in Hotel Expo for our first of three nights in Prague (#118) left a bit to be desired. Train tracks not far outside the room were busy all night, awaking us with each passing train. We were happy that the hotel, upon our request, moved us to the other side of the hotel for our remaining two nights. This was a very quiet room. Rooms in Melnick, Litomerice, and Dresden were great. Room in Decin (#104) was very unsatisfactory. There was no air conditioning, so, since it was very warm out, we left the window open for some of the night. It was just above the hotel bar's outdoor seating, so we smelled smoke as long as the window was open. Late night revelers crossed the market square all night and were very loud, even at 0330 hrs. We had to close the window in order to get some sleep.
  • Flexitreks response - Thanks Grant. Have to admit we were not aware that the bikes on this trip come equipped with lights and a bell and we have now updated the website accordingly.
  • Date - 11/09/2016
  • Name - Ann
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    5.0
  • Service comment - Helpful as last minute holiday
  • Product rating -
    5.0
  • Product comment - Great route, beautiful surroundings, medieval villages and towns to visit en route,
    Good directions, exc could have been clearer in Verona.
    Hotels good standard. Breakfasts variable.
  • Flexitreks response - Many thanks Ann, we're glad you enjoyed your cycling holiday in northern Italy.
  • Date - 10/09/2016
  • Name - Bruce
  • Product - Amsterdam to Bruges Bike and Boat – MS Magnifique
  • Service rating -
    5.0
  • Service comment - Good r sponge time and nice to deal with one lady over the period
  • Product rating -
    5.0
  • Product comment - Great boat. Great food. Lov e the cycle. Just a bit scary through the big towns with traffic in unfamiliar places.
  • Flexitreks response - Thanks Bruce. Glad you enjoyed yourself and that you managed to negotiate the narrow streets of those medieval towns along the way.
  • Date - 07/09/2016
  • Name - Paul
  • Product - La Rioja Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Fantastic service, regular contact and updates - couldn't be better
  • Product rating -
    5.0
  • Product comment - Simply the best cycle trip we have been on. The route and directions are fantastic and the scenery is amazing.
  • Flexitreks response - Thanks for the glowing review Paul. We're so glad you and your friends had such a wonderful time. Where to next year?
  • Date - 02/09/2016
  • Name - Mark
  • Product - Venice to Porec Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Everything worked very well and efficiently. Bikes were great, local support was very helpful, maps and instructions were comprehensive and suitcases always arrived at destination hotel. Some hotels better than others but all were acceptable considering the price
  • Product rating -
    5.0
  • Product comment - This is a great route. Mostly following the coast and great to visit three countries in on cycle trip. Some hills on the last two days but nothing to daunting if you have a reasonable level of fitness.Trieste was probably the highlight for me
  • Flexitreks response - Thanks Mark. We're glad you enjoyed your cycling holiday in Italy, Slovenia and Croatia!
  • Date - 31/08/2016
  • Name - Tim
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Good communications by phone & email. Always did what they'd promised - quickly. Were able to change the hotel in Passau to a more central one.
  • Product rating -
    5.0
  • Product comment - Great introduction to cycle touring and would thoroughly recommend it to anyone. Suitable from 8 to 80. We had conventional cycles with 24 gears but we were amazed by the number of people on eBikes. The route guide was a bit of a hoot trying to translate the German to English translation but generally worked well. Always a good idea to check out the route to each of your hotels from a well defined location (eg a bridge, town square, big church, etc..). Best scenery is during the first 2 days so get into relaxation-mode quickly and have the camera out! Crossing the river by ferry-boat or bridge was generally easy although one crossing via a power station did involve wheeling bikes (plural = chivalry is not dead!) up ramps at the side of several flights of steps (and down again).What's also nice is that whilst you are self-guided and have your own particular combination of hotels, you tend to bump into the same people several times during the tour. This gives plenty of scope for swapping stories and experiences during the evenings.

    Would definitely do another cycle tour and would check out Flexitreks first!
  • Flexitreks response - Thanks for the lovely review Tim. Yes, e-bikes really are becoming the norm on certain routes and the Danube Cycle Path is definitely one of them.
  • Date - 28/08/2016
  • Name - Alan
  • Product - Amsterdam to Ghent Bike and Boat
  • Service rating -
    5.0
  • Service comment - Excellent service.
  • Product rating -
    5.0
  • Product comment - Everything about the trip was excellent - even the weather!!!!!
    The boat, crew, and food on board was very good, and the guide was extremely helpful and supportive.
    A different type of holiday for us, but certainly one we will be doing again.
  • Flexitreks response - Thanks for the great review Alan, We're so glad you enjoyed your bike and boat holiday aboard the lovely, if unpronounceable Tijdgeest. We look forward to helping you with your 2017 cycling holiday plans.
  • Date - 27/08/2016
  • Name - Dayton
  • Product - Turku Archipelago Cycling Holiday
  • Service rating -
    5.0
  • Service comment - All questions answered cheerfully
  • Product rating -
    5.0
  • Product comment - Great touring in a really interesting, scenic part of the world
  • Flexitreks response - Thanks for the review Dayton. I take it you never did need to use Finnish for "we are lost" after all?
  • Date - 27/08/2016
  • Name - Anonymous
  • Product - Krakow and Dunajec Cycling Holiday
  • Service rating -
    4.0
  • Product rating -
    4.0
  • Product comment - Had a great holiday, but could you please point out to your clients that this particular trip also takes you over the border into Slovakia on 2 occasions, when I bought my travel insurance it was for being in poland only, technically wasn't insured for being in Slovakia, going down the dunajec gorge was on the Slovakian side, which, incidentally was the most scenic part of the trip, stopped for lunch, didn't have any euros on me, but fortunately accepted polish currency. It just would have been good to know. Unfortunately I had a tumble from the bike on the 2nd last day of the trip, just braked too hard on gravelly bit of road, no one else involved, fortunately, got taken to hospital by ambulance and had leg stitched, couldn't fault the service, even the policeman that breathylised me was polite and curteous. (I DID PASS!) The police had asked our polish guide if I had been drinking, was told no, but did say, 'we could fine her for not having lights on the bike', they didn't, none of the bikes had lights, so everyone could have been fined, perhaps that's something you will need to speak to Bird Services about, although all the cycling was done in daylight, but if delayed for any reason, you could get benighted! I didn't cycle the last morning, but got taken to village where bus was picking everyone up, along with holiday walkers, to go back to krakow, so didn't miss too much. Overall good holiday, good company, good food, and accommodation, but maybe, for me just a bit too much on roads, and not enough cycle tracks.

    Please excuse me if you did supply the information about being in Slovakia, as sometimes my skim reading if not always accurate! I will stand corrected if applicable.

    Kind regards
    Linda Symon
  • Flexitreks response - My goodness, what an adventure you seem to have had! I am sorry to hear you had an accident but glad nothing was broken. I hope the stitches have been removed and you are on the road to recovery. The police in Poland certainly handle things differently - it was good you had the guide at hand and also the E111 card worked! Thank you for the feedback and constructive comments about the trip. We will certainly update ‘client holiday details’ to advise future clients that they should consider bringing some Euros with them as they will cross into Slovakia and I am sure this will help. We do say that the part of the itinerary where you cycle near the Gorge into Slovakia is quite stunning but again we will try and make this clearer. I am pleased that overall you had a lovely time.
  • Date - 21/08/2016
  • Name - Bruce
  • Product - Venice to Mantova Bike and Boat
  • Service rating -
    5.0
  • Service comment - Friendly, engaging and helpful service from Ally made selecting and booking the trip a breeze.
  • Product rating -
    4.0
  • Product comment - The highlight of the trip was the staff. The the boat, its crew, the guide and the food were fantastic. The actual cycling was a bit repetitive due to the terrain but was very accurately represented in the product description.
  • Flexitreks response - Thanks for the review Bruce. Yes, the guide and boat crew are great and it's obvious they really love what they do. I know what you mean about some of the cycling being a little repetitive and I guess this is down to it being an easy route with some flat, rural terrain in places.
  • Date - 20/08/2016
  • Name - Brian
  • Product - Segovia Cycling Holiday
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - All details confirmed
    Excellent information about each holiday offered
  • Flexitreks response - Thanks for the great pictures Brian. Love the Team GB jerseys - we need to get some of those for our next trip.
  • Date - 17/08/2016
  • Name - Margaret
  • Product - Heidelberg to Koblenz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Booking through Flexitreks was excellent and very efficient,
  • Product rating -
    5.0
  • Product comment - Only problem was, arrived in Heidelberg thinking there would be a group to meet only to find I was the only one doing the 6 day cycle trip...wouldn't have chosen to do this on my own but once over the shock of being in a foreign country, trying to follow complicated maps, getting lost (but being redirected by helpful locals) loved every minute of the ride!
  • Flexitreks response - So glad you enjoyed your cycling holiday after all Margaret. To be assured of having fellow cyclists on the trip we would always recommend booking a guided rather than a self-guided cycling holiday. That said, it sounds like you had a great time and made friends along the route anyway.
  • Date - 14/08/2016
  • Name - Kate and Ruth
  • Product - Rothenburg to Donauwoerth Cycling Break
  • Service rating -
    5.0
  • Service comment - Alyson in the main office was very helpful and quick to respond to questions and to help when I had credit card issues on payment

    Our tour start date coincided with floods in the area that we would be biking through, and the day before we set out Alyson verified for us that the routes would be clear and there would be no detours
  • Product rating -
    4.0
  • Product comment - The majority of the tourist and route material was in German with only route instructions in English which meant that we had no information on the sights along the way.The materials were split with maps in the German book and translated text directions on a separate sheet. This made navigating unnecessarily difficult. Compounding the problem there was no bike mounted map carrier provided which meant frequent stops to consult the various sets of materials.

    The bike gears on both the rental bikes provided by Donau needed a tune up before they were delivered to us as we found several of the gears were unavailable

    All of the accommodation (comfort level) was good and very well located in town centres and we enjoyed the route and the destination towns
  • Flexitreks response - Thanks for the feedback Kate. We're glad you enjoyed your holiday overall. We take your point about the route notes and are working with our local supplier to improve these documents for English speaking customers.
  • Date - 13/08/2016
  • Name - Fiona
  • Product - Frisian Sea Bike and Boat
  • Service rating -
    5.0
  • Service comment - Very helpful booking and thorough paperwork. Friendly staff.
  • Product rating -
    5.0
  • Product comment - We were looking for an active holiday to take our two teenagers that wouldn't totally exhaust us parents and this was perfect.
    The boat was lovely - well kept, clean, with good sized cabins and friendly staff who spoke good English.
    The bikes were good quality and easy to use and the cycle paths are brilliant. We are not cyclists at home but didn't find it too taxing even though the distances were challenging a couple of times.
    The food was good although no choice of menu and the atmosphere was relaxed and enjoyable. We spent the evenings playing cards rather than on phones so that was a bonus.
    I was surprised there were not more families aboard - only one other family with two teenagers and the rest were older couples as this is a great holiday for young people.
  • Flexitreks response - Thanks Fiona and yes, we're also surprised that this holiday doesn't attract more families too. Hopefully your lovely review will encourage others to try this unique style of holiday in the future.
  • Date - 07/08/2016
  • Name - Michael
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The Flexitreks team were very helpful and in regular communication.
  • Product rating -
    5.0
  • Product comment - Had a FANTASTIC time. Weather wasn't perfect - but it can be rainy any time during the summer.
  • Flexitreks response - Thanks for the review Michael. Yes, the alpine summers can be a bit hit and miss at times but we're glad you had a fantastic time anyway.
  • Date - 04/08/2016
  • Name - Anonymous
  • Product - Amsterdam to Ghent Bike and Boat
  • Service rating -
    4.0
  • Service comment - Did not use but this site requires a rating.
  • Product rating -
    4.0
  • Product comment - We loved seeng Belguim and The Netherlands and this is a great way to do it. The boat, The Sarah, could not have been nicer. The chef was excellent, the rooms were very nice. We loved traveling this way and would do it again. We lucked out having only 5 guests on our tour. I'm sure it's a much different experience with a full 22 or so, especially since they allow children.

    The guide, Leon, was very nice and helpful. He did not however know the route well and over 3 days we road 14 miles farther then the estimated mileage because we had to keep turning around or he took us on side trips but didn't really know how far they would be. We knew this because one of the guests had a GPS. They don't provide odometers. We visited several castles or other interesting sites but he didn't know even the briefest of history and it would have been so nice to have gotten some information. I tried to discuss these things with him and he got very defensive saying he can't be expected to be familiar with all the routes. After this conversation he did start leaving us a cross roads so he could ride ahead and confirm the route. This helped a lot.
  • Flexitreks response - Many thanks for your review. I'm glad you loved seeing Belgium and the Netherlands on a bike and boat holiday. I'm very sorry that the guide was a little under par in his local knowledge and we have forwarded your feedback to the barge owner requesting that this area be improved on.
  • Date - 04/08/2016
  • Name - Derek
  • Product - Krakow and Dunajec Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The Flexitreks team were very helpful and supportive in answering queries raised in a timely manner - cheers.
  • Product rating -
    5.0
  • Product comment - Overall a very enjoyable holiday - suited to a relaxing pace of life (bikes not built for speed) through some scenic countryside.
    The route was well selected, with much either downhill or flat - although there are a few sections on more busy roads (cannot be helped) and unfortunately Polish drivers are not very forgiving of cyclist.
    The tour company on the ground were responsive and helpful to any assistance required.
    Overall the hotels were of a good standard - 'comfort' standard - except for the 1 night when the hotel offered is also used by the 'simple' category.
    The food was variable - overall good, although some unusual touches of most note was the desire by the providers for us to eat late afternoon - it seemed to get earlier as we travelled along.
    Absolutely no issues with language - the Polish people we met were great - English is understood by many, especially the younger generation.
    Overall thoroughly enjoyed the holiday.
  • Flexitreks response - Many thanks for the review Derek and we're so glad you enjoyed your holiday overall. Our local supplier is working to source an alternative 'superior' hotel for the night in Nowy Targ and we've also asked that the evening meals be served a little later than you experienced.
  • Date - 03/08/2016
  • Name - Anonymous
  • Product - Provence Cycling Holiday
  • Service rating -
    4.0
  • Product rating -
    5.0
  • Product comment - clear ordering and invoicing and no 'fluff' trying to sell extras
  • Flexitreks response - Thanks for the positive feedback, we're glad you enjoyed your cycling holiday in Provence.
  • Date - 31/07/2016
  • Name - Anonymous
  • Product - Bruges and Flanders Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very good indeed, answered all of our questions and even sent us a preview of our route map on request.
  • Product rating -
    5.0
  • Product comment - Fantastic cycle route with lots to see and take in. So much history with the Poppy Trail, very emotional and meaningful. Hotels were very good and so were the luggage transfers each morning. Excellent holiday, we really enjoyed it and we can't wait to try another tour.
  • Flexitreks response - So glad it all went well. This cycling holiday really is a great way to tour Flanders and take in the WWI battlefields and cemeteries.
  • Date - 31/07/2016
  • Name - Anonymous
  • Product - Dalmatia National Parks Bike and Boat
  • Service rating -
    5.0
  • Service comment - Booking was easy and any queries answered quickly
  • Product rating -
    5.0
  • Product comment - The most amazing week of cycling and sight seeing plus the added bonus of swimming off the boat every day
  • Flexitreks response - We love these bike and boat holidays in Croatia too and for exactly the same reasons. Swimming from the boat after a day in the saddle is pure heaven!
  • Date - 31/07/2016
  • Name - Anonymous
  • Product - Danube Source to Passau Cycling Holiday
  • Service rating -
    5.0
  • Service comment - It was helpful
  • Product rating -
    5.0
  • Product comment - Everything worked well and we had a great time
  • Flexitreks response - Many thanks and we're glad you had a great time.
  • Date - 31/07/2016
  • Name - Fiona
  • Product - Black Forest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Responded promptly to emails and accommodated the holiday to our flights. Very personal.
  • Product rating -
    5.0
  • Product comment - A brilliant family week cycling. Amazing cycle paths and still can't believe how courteous traffic are to cyclists in Germany. We were initially worried whether our 9 year old son could manage the full distance but he did so with ease. There were lots of opportunities to cut the rides short if needed though. Would thoroughly recommend this holiday and we will definetely be booking another cycling holiday with you next year.
  • Flexitreks response - Great to hear everything went so well Fiona and in light of your comments we will definitely be recommending this tour to family cyclists in the future. I look forward to discussing next year's trip with you soon.
  • Date - 31/07/2016
  • Name - Atida
  • Product - Atlantic Coast from Porto Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Always quick responses with emails in the planning stage and happily accommodated our alterations to the regular trip.
    The briefing the day before was thorough and the guy was nice and friendly.
  • Product rating -
    4.0
  • Product comment - We enjoyed the bike ride very much.
    The scenery is pretty and the riding was quite easy which is what we wanted.
    We were a little disappointed that the tour was mainly GPS dependant . We have done a number of these self guided bike trips in the past and enjoyed self navigating.
    But the maps on this trip were very undetailed and the intention is for riders to rely on the GPS - which is certainly reliable , but to us- takes away some of the fun.
    We felt that lot of what you are paying for on these self guided trips is bag transport , and secondly route guidance./ detailed maps and route descriptions. But the latter has now been replaced with a GPS and really , one could just use their phone and Google Maps .
    ( which is what i did one day when we got separated and only one of us had a GPS )
    That said, the 2 staff we encountered were lovely , professional and helpful.
    Everything ran smoothly from a logistics point of view and was well organised. We were very impressed by details such as supplying us with a local mobile phone .

    The chosen hotels were generally good.
    Espinho was average.
    Aveiro was fabulous.Highlight of the trip !
    Praia da Mira was gorgeous, but it was frustrating being at a hotel a few kilometres away from the beautiful beach.
    Figuera da Foz was an incredible beach .

    Overall a great holiday and we would recommend Portugal Nature Trails.




    We particularly liked the one in Averes
  • Flexitreks response - So glad you enjoyed your trip Atida. To be honest, this is the first time we've heard of someone preferring route notes and maps to gpx tracks and it'll be interesting to see how many others echo your sentiments. We find that most customers, who have a choice, prefer to use a GPS as it allows them to enjoy the ride without having to stop and consult the map/notes every few kilometers. That said, I also appreciate that if you enjoy self-navigation then the maps are definitely more rewarding. What's available does differ by tour so be sure to ask about this before booking your next trip.
  • Date - 30/07/2016
  • Name - Anonymous
  • Product - Amsterdam to Bruges Bike and Boat – MS Magnifique
  • Service rating -
    5.0
  • Service comment - Ally was very helpful in providing a rapid response to my questions re: barge trip. She phoned me soon aftrer I made an online inquiry and arranged a booking on the barge. I would use and recommend Flexitreks in the future.
  • Product rating -
    4.0
  • Product comment - Tour was splendid, crew friendly, guide (Tom was laidback, funny and took us on many land tours at stops along the way and a private canal tour in Amsterdam), food was fine, but not as good as on a previous bike-boat tour I took off the Croatian coast.
  • Flexitreks response - Lovely to hear you will use us again and that you enjoyed your cycling Holiday aboard the lovely Magnifique. Her new sister-ship, the Magnifique II, is also now in service offering the same levels of style and comfort.
  • Date - 30/07/2016
  • Name - Anonymous
  • Product - Canal de Garonne Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks researched the possible effect that the European Football Championships might have on our cycling tour and advised us of alternate dates.
  • Product rating -
    5.0
  • Product comment - Both route and accommodation were excellent.
  • Flexitreks response - Glad we managed to help you avoid the hooligans and lovely to hear all went well.
  • Date - 30/07/2016
  • Name - Jeremy
  • Product - Bruges Cycling Break
  • Service rating -
    5.0
  • Service comment - Very efficient and, as beginner cyclists, told us everything we needed to know. Everything was ready and waiting for us when we got to our hotel - hassle free!
  • Product rating -
    5.0
  • Product comment - This was a great intro to cycling holidays for us. Very flat and gentle, plus extremely well sign-posted and easy to follow routes. Bruges is a lovely place to be centred, with lots of good restaurants and bars. Having a bicycle makes it a lot easier getting around too. Think we'll be back for more!
  • Flexitreks response - So glad we were able to accommodate your booking at short notice Jeremy and it's wonderful to hear you are now both cycling holiday converts!
  • Date - 30/07/2016
  • Name - Anonymous
  • Product - Tuscany – Pisa to Florence Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Booking the cycling trip through Flexitreks was very organized, informative, and efficient. Our contact, Ally, answered any questions I had promptly and was extremely helpful.
  • Product rating -
    5.0
  • Product comment - This was truly an amazing cycling holiday experience. It was well organized and we enjoyed the itinerary and route immensely! The scenery was just gorgeous and, when we arrived at our next hotel after a long day of riding, our luggage was safely there waiting for us. The bikes provided were awesome and we did not have any issues whatsoever. Overall, a fantastic cycling holiday and wonderful experience! We would do it again in a heartbeat. 🙂
  • Flexitreks response - Thanks for the lovely comments, in particular the service ones:) This cycling holiday really is the best way to experience Tuscany at its best.
  • Date - 29/07/2016
  • Name - Dana
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - The company was very helpful and responsive, helping me with a variety of details.
  • Product rating -
    5.0
  • Product comment - Outstanding experience. Everything was great--accommodations, bikes, itineraries, food, service. Very impressed with the entire tour and looking forward to booking another similar package in the future.
  • Flexitreks response - Thanks for the lovely review Dana - we really appreciate it. I look forward to discussing next year's cycling adventure with you soon.
  • Date - 29/07/2016
  • Name - Velocipede
  • Product - Black Forest Cycling Holiday
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - Perfect
  • Flexitreks response - We like perfect, thanks Lorna!
  • Date - 29/07/2016
  • Name - Gill
  • Product - Tulip Fields Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally at Flexitreks was polite and accommodating to all our requirements. Prompt & efficient service with informative answers to queries. Highly recommend to others.
  • Product rating -
    5.0
  • Product comment - Perfect route distances for cyclists wanting to take easy day tours of the Polders & Dutch bulbfields through varied landscapes & the coast. Some routes require a little more information & consolidation of maps, but on the whole the route guidance had good detail. Useful lunch stop-off suggestions given. Accommodation good. Bikes & cycling equipment excellent. Although flat, its worth noting that when a head wind is blowing, its hard-going along the coastal section!
  • Flexitreks response - Thanks Gill. Andy and I have been caught out by those headwinds before as well. Glad you enjoyed your holiday overall.
  • Date - 29/07/2016
  • Name - Anonymous
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Minimal involvement as we have used Flixitreks
    a few times now
  • Product rating -
    5.0
  • Product comment - Lovely trip fantastic scenery good hotels . Definitely one of the best rides we have done
  • Flexitreks response - Yes, we love this trip too. Fabulous alpine scenery without much uphill riding - perfect!
  • Date - 29/07/2016
  • Name - Anonymous
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Service comment - Ally was very helpful in all respects, especially helping an inexperienced "Yank" get connected by international telephone. All aspects of the reservation process were handled efficiently.
  • Product rating -
    5.0
  • Product comment - We had a great trip! How's that for a start! 

    We actually picked the trip from among those that were Bike and Boat on the Danube based on the superior accommodations on MS Primadonna. That worked out perfectly; the room was great and the food was excellent. The crew was also very nice as you would expect. So we give the trip four stars out of five. The service provided by *you* was absolutely five stars by the way.

    But there were two areas we think could be improved by the boat operator:

    1. The on-board bike coordinator was not very well equipped to make the daily journey as good as it might have been. We think the maps provided were very difficult to use. Specifically, the style (font, colors, contrast, clarity, etc.) of the maps made them difficult to read in our opinion. That combined with a lack of verbal information from our bike coordinator to leave us with some uncertainty each day. By the end, we realized by ourselves that there were numbered route signage along the way. If we had only been told! Also, if would have been possible for the coordinator to put up arrows where turns were recommended as he was usually one of the first to complete the trip each day.
    2. This may be the responsibility of the boat company: Some routes had stretches of 8-15 km of pathway along a dyke that was out of view of the Danube (or anything interesting). Perhaps that cannot be helped but we think a better route selection (different stops?) might have been possible. To be sure *most* of the routes were very beautiful and interesting.

    I hope you are left with the fact that we enjoyed ourselves immensely; would certainly do another “Bike and Boat” and most certainly would book through Flexitreks.
  • Flexitreks response - Many thanks for the useful review and the flattering account of my telephony skills! I am glad that you enjoyed the trip overall and while it may be small consolation to someone who has already concluded their vacation, I hope you will be relieved to hear that the maps, route notes and on-board coordinator role have all been improved immeasurably in the interim. I hope to be of service to you the next time you venture across the pond.
  • Date - 29/07/2016
  • Name - Peter
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally in the office was excellent and timely about answering questions
  • Product rating -
    5.0
  • Product comment - The only problem was the limitation of the map for leaving Salzburg. Street names are not marked and it made it hard to follow.
    The hotels were excellent and the bag transfer was seamless.
  • Flexitreks response - Thanks for the feedback Peter. We're liaising with our local supplier to see how the Salzburg map and directions can be improved. Glad everything else went well though.
  • Date - 29/07/2016
  • Name - James
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very helpful in planning which of the trips would be most suitable for my 10yo. That said, 15th century frescoes and churches are not really his thing!
  • Product rating -
    5.0
  • Product comment - Great hotels - though not always very central. Clear directions and a really beautiful route.
  • Flexitreks response - Thanks James. Yes, maybe this trip was a bit culture-rich for Hugo. I know you both really loved our Lake Constance Cycling Holiday last year so let's try and find something more along those lines next time.
  • Date - 29/07/2016
  • Name - Anonymous
  • Product - Black Forest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Efficient service
  • Product rating -
    4.0
  • Product comment - Awkward at the hotels as nobody had heard of flexitreks
  • Flexitreks response - Yes, reservations are made by our local suppliers and it is their name that the hotels will recognise. Our comprehensive Holiday documentation always includes the local supplier's details.
  • Date - 28/07/2016
  • Name - Steve and Kay
  • Product - La Rioja Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Used Andy and Ally for several cycling holidays and the trips are getting better and better. Discussed this trip and several others in the past, and they seem to understand what we are looking for.
    Cycling level, comfort level, always as promised.
    Will be using Flexitreks again.
  • Product rating -
    5.0
  • Product comment - Loved this Rioja cycling trip. Very quiet roads, beautiful scenery, different image of Green Spain every day. Rural, Wild, Canyons, Wine country. Very nice!
    Seemed like real Spain.
    Transfers to and from the airport a massive bonus as we took our own bikes.
  • Flexitreks response - Glad you and Kay enjoyed this trip so much Steve. Also totally impressed you do all these trips on bikes you've built yourself! Where next?
  • Date - 28/07/2016
  • Name - Dot
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Service comment - Ally was very friendly and informative. She was efficient and always responded timeously to our enquiries.

    Would definitely use Flexitreks again
  • Product rating -
    5.0
  • Product comment - Would rate this as excellent to very good really. We had a disappointing start as there was a lack of communication about where the boat was moored. It was not able to get to Passau as the Danube was too high. Thankfully, Flexitreks were most helpful at ensuring we arrived at our destination.

    Accommodation and food were excellent. Bikes were superior. Information on the bike tour could have been a bit better - but that could have been down to the translation. We misinterpreted some points most days, but quickly got back on track.

    Overall very pleased with our holiday and would definitely repeat the experience.
  • Flexitreks response - Thanks for the review Dorothy. Yes, the exceptionally high-water in Passau made for an interesting start to the trip but I'm glad we got you there in the end. Another bike and boat trip next year or something on dry land? There's loads of choice so get in touch and I'll be happy to make some recommendations.
  • Date - 25/07/2016
  • Name - David
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - - the service I received from Ally from Flexitreks was fantastic. She was prompt, friendly and helpful. She is an asset to your company and you should ensure you look after her!

    - the local contact who picked us up in Innsbruck unfortunately didn't speak any English (none at all) which made the initial start off a little challenging but we got there in the end.
  • Product rating -
    5.0
  • Product comment - I was very impressed by the hotels and the cycling tracks for the first few days. Everything was well sign posted and easy to follow. The last day (Cycling to Verona) was very different with hardly any sign posts and the instructions in the booklet were not matching up with the street signs and detours etc very well which made thing a bit challenging but we got there in the end.
  • Flexitreks response - Thanks for the review David, its always nice to hear you're appreciated! Sorry about the language problem on arrival and the tricky directions in and around Verona, I've fed this back to our local people and asked them to investigate. I look forward to helping you with your next cycling holiday.
  • Date - 23/07/2016
  • Name - Doone
  • Product - Danube – Passau to Vienna Leisurely Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Staff (particularly Ally) have been very helpful in organising a customised/modified tour for us on two separate occasions, both of which have worked out very well and suited our needs perfectly.
  • Product rating -
    5.0
  • Product comment - Although we are both quite fit, we chose this 'easy' tour so that we would have plenty of time for sight seeing along the way and that worked out very well. Our excursions off the main track were some of the highlights for us.
  • Flexitreks response - Nothing wrong with picking an easy tour Doone, I do it all the time and it's supposed to be a holiday after all! I really appreciate the personal mention under service and look forward to discussing your next cycling adventure with you soon.
  • Date - 21/07/2016
  • Name - Millie
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - all questions were answered promptly and clearly

    it wasn't clear that the winery and cheese tours had to be especially lined up ahead of time (even though no added cost). luckily the local operator was able to line up one of the two of them for us, and was able to arrange for a great tasting for us (added cost)..
  • Product rating -
    5.0
  • Product comment - enjoyed the hospitality and services provided very much. routes were great. we would never have found them on our own, or any of the interesting little highlights - we stopped at them all..
  • Flexitreks response - We're so glad you enjoyed your cycling break in Alentejo with Teresa - we love this place too!
  • Date - 20/07/2016
  • Name - Rena
  • Product - Alsace Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The agent was very informative and prompt. We had great service and information leading up to our trip.
  • Product rating -
    4.0
  • Product comment - This region was beautiful and we enjoyed it very much. There were a few things that were a bit more difficult than we anticipated. Originally we were expecting somewhere between 3 - 5 hours of cycling a day so that would give us time to enjoy the area. In reality the cycling was closer to 6 - 8 hours a day, which was simply too much. What seemed to cause this was not the cycling itself so much but the lack of directions when we entered villages/towns and it was very difficult to get through the villages and find hotels. This always seemed to add on an hour or so of time at the beginning and end of each day. Also additional time navigating through and backtracking along the way. Also, sometimes the directions were lacking critical information or were simply wrong. Therefore, we learned by the 2nd day that we need to check our route by Google maps ourselves and map this out. The maps provided were not detailed enough in the villages. This could very simply be rectified with the information packet. I also think that perhaps some of the directions when translated to English were not checked. Additionally, there were some areas of the trip that were heavy highway traffic, which we were surprised about. I think this trip may have been a bit better starting from Colmar and going from there. The first 2 days were not overly scenic. All the accommodation was very nice, staff was always friendly and helpful. One other issue we encountered the first few days of the trip is that the restaurants at the hotels were fully booked and without a reservation we could not eat there. After a long day of cycling then having to find somewhere else to eat was sometimes not ideal. It would be handy to make folks aware of this in advance of the trip and recommend reservations to be booked in advance as part of the package.
  • Flexitreks response - Many thanks for the comprehensive feedback Rena. Sorry you found the route notes a little hard to follow at times. They are checked regularly and for next year we will be introducing GPX tracks which can be uploaded to smartphones and GPS devices making navigation much easier. The sections on roads with heavy traffic are kept to a minimum and only used when no other alternatives exist. Thanks for the tip about restaurant reservations, we will be sure to advise future customers in the tour documents.
  • Date - 20/07/2016
  • Name - Leigh
  • Product - Venice to Porec Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally was extremely helpful with securing ferry tickets for us so that we could get back to Venise from Porec plus, she helped us figure out transportation to and from the Dolemites, where we spent the first 9 days. She addressed and replied to all our questions quickly and thoroughly.
  • Product rating -
    5.0
  • Product comment - We found all the accommodations very adequate, especially the last three days of the trip we we stayed at some very nice hotels. All the breakfasts were excellent. My wife and I felt the tour was an excellent value and would travel with Flexitreks again.
  • Flexitreks response - We really appreciate the lovely review Leigh and we look forward to helping you plan your next cycling holiday.
  • Date - 20/07/2016
  • Name - Michael
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks answere all our questions and organized a great tour.
  • Product rating -
    5.0
  • Product comment - The use of the Achat Plaza was a good choice because it was an easy walk from the train station and was convenient to the old city.

    The map to lead tours out of Salzburg need to be improved. There should be a detailed map.

    The hotels were all excellent. Luggage transfers were always efficient. The bikes were more than adequate.

    The route was very scenic and an excellent tour.
  • Flexitreks response - Thanks for the positive review Michael. In light of your comments the Salzburg route notes are being reviewed but we're glad this issue didn't seem to mar the holiday too much.
  • Date - 20/07/2016
  • Name - Susan Hay
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I felt that this was a very personalised service. Excellent help, friendly and always willing to go the extra mile to meet our needs.
  • Product rating -
    5.0
  • Product comment - Day one is very challenging but your legs (and derriere) soon get used to the punishment! You'll cycle through peaceful, beautiful spots - very rural and quiet most of the time. There is so much to see and do en route...just not enough time, spending one day in each place, to do it all! We took an extra day in Bad Ischl and were very glad we did so.
    There are hills on the way, as you would expect, but these are quite manageable. My husband had a sore neck from looking behind him to see where I was! Sometimes to be found pushing my bike up said hill....
    You will need to hone your map-reading skills as we did wander from the routes a couple of times but never got completely lost.
    Each of the hotels was a good three star standard and the owners could not have been more helpful. Most speak English well. Breakfasts were all excellent and set us up for the day.
    Time in Salzburg at beginning and end of the week was appreciated. Beautiful city. Don't miss the trick fountains at Helbrunn Castle or the city beer gardens - some of which are hidden.
  • Flexitreks response - Hi Susan, Thank you so much for the lovely review and photos. The sore neck comment brightened our day!
  • Date - 19/07/2016
  • Name - Wendy
  • Product - Lake Constance and Rhine Falls Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I generally had a good experience with our consultant but we received the itinerary very late which included our hotels and this did not give us a sufficient amount of time to really iron out any queries I had. With respect to this, I had a query regarding accommodation in a town which was not on the generic itinerary and I dropped my consultant an email which she never replied to. It turned out to be the only part of the trip that I was disatisfied with.
  • Product rating -
    5.0
  • Product comment - The holiday was brilliant and lived up to and beyond our expectations! The bikes and associated bike paraphernalia were absolutely top quality and the service from the guys at Radweg-Reisen was second to none. Our only complaint would be the two night stay at a town called Gailingen which was such a disappointment. The hotel was lovely but the generic itinerary on the Flexitreks website sold us with a two night stay in a town called Stein am Rhein which was the reason I chose Flexitreks over any other tour company. Our itinerary arrived only a week or so prior to our departure which meant little time to query and/or change any accommodation arrangements. Instead of Stein am Rhein two night stay was instead in a neighbouring town (Gailingen) but it was a difficult 10km ride up a hill and through a forest to get between the two towns. We were really disappointed with this arrangement as it meant we had to catch a cab back to Stein am Rhein for dinner on the second night and really only had those few hours to explore one of the most beautiful towns on the lake. I understand that accommodation can not be guaranteed to be in the towns listed on the web site but there were numerous other towns closer to Stein am Rhein which were far more accessible by bike and far more beautiful. In addition to this, the first day on the generic itinerary advertised the ride as approx 55kms from Konstanz to Stein am Rhein. For us, staying in Gailingen, this became a 65km day on day one and the last ten kilometers were up a very steep hill and though a forest. Thankfully the rest of the journey was wonderful and we quickly got over our difficult first day and the disappointment of not staying in or near Stein am Rhein but we did feel a bit ripped off.
  • Flexitreks response - Thanks for the comprehensive feedback Wendy. I know that Ally has been in touch with you regarding the Stein am Rhein/Gailingen issue and I'm sorry that this marred an otherwise highly enjoyable holiday. Having brought the issue to our attention, we are now working closely with our local suppliers to solve this issue for future customers.
  • Date - 17/07/2016
  • Name - Anonymous
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent help from flextrecks regarding the planning of our recent cycling trip from Passau to Vienna
  • Product rating -
    5.0
  • Product comment - A fantastic holiday spent cycling the Danube from Passau to Vienna. Flexitrecks booked the hotels which where perfect in respect of position and quality. The guide book was informative,although at times tricky to follow due to the translation.
  • Flexitreks response - Glad to be of service. We're keen to try and iron out any tricky navigation issues so please get in touch if you can recall any specific examples where improvement is necessary.
  • Date - 13/07/2016
  • Name - Jeff
  • Product - Heidelberg to Koblenz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Prompt, efficient service. Reasonable price. Hotels and breakfast were an excellent standard. The bikes and maps fit for the purpose. We've told all our friends to go on Flexitrek's trips as soon as possible.
  • Product rating -
    5.0
  • Product comment - It rained nearly everyday, the river path was flooded in parts and our poor German skills and map reading meant we were often lost, but it was still a fantastic holiday. Somehow the stunning scenery and friendly locals combined with a hot shower, a few glasses of the local refreshments and a comfy bed made it all bearable. We'd do it again tomorrow.
  • Flexitreks response - Many thanks for the positive review Jeff and sorry the weather didn't exactly play the game on this occasion!
  • Date - 12/07/2016
  • Name - Annie
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ali from Flexitreks took the time to call before the holiday to give us feedback received from a previous client, making us aware of issues with traffic and confirmed we knew about alternative options.
  • Product rating -
    5.0
  • Product comment - A lovely holiday with a variety of terrains, definitely not leisurely in 34 degrees.
  • Flexitreks response - Thanks for the review Annie. Yes, 34 degrees is pushing the envelope a bit isn't it? Glad you still enjoyed though it despite the fierce heat.
  • Date - 10/07/2016
  • Name - Peter Benstead
  • Product - Saar and Moselle Bike and Boat
  • Service rating -
    5.0
  • Service comment - The ladies I telephoned could not have been more helpful regarding parking near the boat,return transfer,including bikes, back to our car at Saarburg.It was a pleasure talking to them.
  • Product rating -
    5.0
  • Product comment - The staff could not be more helpful and friendly,they took our bikes and luggage early allowing us to wander around Saarburg for the afternoon and then sit on the sun deck until checking in time.The food was plentiful and very good, drinks not expensive. The cabin was tiny but adequate,plenty of hot showers and comfortable beds.Excellent trip.
  • Flexitreks response - Thanks for a lovely review Peter and thanks also for taking the time to post the great photos.
  • Date - 04/07/2016
  • Name - Anonymous
  • Product - Frisian Sea Bike and Boat
  • Service rating -
    5.0
  • Service comment - Helpful & reassuring advice
  • Product rating -
    5.0
  • Product comment - Food & service were great; We wished we could have sailed a bit more; weather was not as optimal as the company onboard.
  • Flexitreks response - Thanks for the review. Alas the weather is something none of us can control but it sounds like you had fun anyway.
  • Date - 03/07/2016
  • Name - Gillian
  • Product - Moselle Valley Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very easy to deal with, helpful and informative
  • Product rating -
    5.0
  • Product comment - This was a fabulous cycling holiday. Great scenery, easy riding, beautiful towns to visit along the way. Would def do another cycling holiday.
  • Flexitreks response - We love the Moselle Valley too Gillian. Thanks for the lovely review.
  • Date - 27/06/2016
  • Name - Anonymous
  • Product - Majorca Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Had excellent response for a last minute reservation. People were available by phone when we had questions. E-mail response was immediate. Flexitreks found a replacement hotel when one of the regular hotels was full - so we were able to get the dates we desired for the trip.
  • Product rating -
    4.0
  • Product comment - A few of the directions were wrong - wrong way turn or wrong mileage. We checked against Google maps each day before biking so we could fill in missing street names. Hotels were great. Bike rental was great. Route was great.
  • Flexitreks response - Thanks for the positive feedback and sorry to hear some of the directions were wrong. Our local supplier checks them regularly but if you could get in touch and let us know where he problems were exactly then we can look into this and get them corrected.
  • Date - 25/06/2016
  • Name - Anonymous
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - Good to talk to someone who knows the area and the boats
  • Product rating -
    5.0
  • Product comment - Very good trip overall xx
  • Flexitreks response - We're so glad you enjoyed your bike and boat holiday in Croatia.
  • Date - 25/06/2016
  • Name - Anonymous
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The pre-tour service was good. Flexitreks were quick to follow up on our enquiries. I would have liked the tour information email earlier, as I had already started travelling and I'm old school, I like to print things, but this was a minor matter of finding the email.
  • Product rating -
    4.0
  • Product comment - Overall the ride was excellent. There were certain sections of the ride that kept us on the carriage way of busy roads, that was mainly day four, but the other days were lovely and generally we were told where the climbs would be. The translation of the directions from Italian into English sometimes did not make sense, and their were certain critical points such as detours where the directions were not clear and the arrows were hard to find, we relied on other riders with gps to help us find our way. Overall these issues would have applied to about 10% of the ride and I would recommend that each rider uses a gps for navigation or downloads an app of the bicycle path, to help the riders make decisions as they ride, or even more regular placement of the arrows. The rest of the ride went very smoothly, we rode through some beautiful country and would really recommend it as a way to see Italy. The hotels were good, and the baggage always arrived.

    Thank you we thoroughly enjoyed our riding holiday.
  • Flexitreks response - Thanks for the helpful feedback and we're glad you enjoyed your trip overall. We hope to be able to offer gpx tracks for use with gps devices on this route very soon.
  • Date - 20/06/2016
  • Name - Bob
  • Product - Bavarian Lakes Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Generally very good- we were kept well informed at the time of booking and a couple of weeks prior to the trip.
  • Product rating -
    5.0
  • Product comment - The, route, itinerary, hotels and food were generally very good - the hotel in Wallgau stands out. The changing scenery and road surface varying from Tarmac to gravel made the trip very interesting and enjoyable. Our only problem was gear change issues with some of the bikes in our party of nine and some problems communicating with Eurobikes - but nothing that wasn't solvable.
  • Flexitreks response - Many thanks for the review Bob, We're glad you and your group enjoyed your trip with us.
  • Date - 19/06/2016
  • Name - Suzanna
  • Product - Bruges Cycling Break
  • Service rating -
    5.0
  • Product rating -
    4.0
  • Product comment - Very helpful
  • Flexitreks response - Thank you.
  • Date - 18/06/2016
  • Name - Linda(Bo)
  • Product - Sardinia South Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Trip description , day by day, were not very accurate or detailed enough. A good map showing our route each day would have been helpful. Also clearer guide lines for training, getting in shape for trip should be emphasized as weather and elevations can make this trip very challenging.
    References for reading materials,movies about the area, history, customs, maybe some common Italian phrases and words, biking etiquette and terms.
    This would all been good to have BEFORE the trip.
  • Product rating -
    5.0
  • Product comment - Guide, Michele, owner Sandro were/ are fantastic. Route, hotels, bikes and food all excellent. I'd do the trip again in a heartbeat but now am wanting to see and bike through northern Sardegna.
  • Flexitreks response - Hi Linda, We're glad you enjoyed your cycling holiday in Sardinia. The map and route description on our website are created in conjunction with our local supplier and are there to sell the essence and highlights of the trip. Like most cycle tour operators we avoid providing detailed maps and route notes on our website as this tends to encourage the do-it-yourself market.
  • Date - 17/06/2016
  • Name - Anonymous
  • Product - Salzburg to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally was and still is very responsive. As the company name implies,it was very accommodating to my interests. The reminder emails about payment were appreciated. I would recommend Flexitreks but not Eurobike, it's partner for my trip.
  • Product rating -
    4.0
  • Product comment - The narrative directions were very poor in places. When they suggested the northern rather than southern route, for example, it would have been helpful to understand rationale for that. Would have been helpful to have been given the number of each bike route rather than just its name as numbers were more often noted than names.
    Would have liked to have received the route details upon final payment rather than mere days before its start to allow for better preparation. My personal itinerary about hotels didn't match one of the vouchers.
    One of the hotels had lost its star rating which was very evident resulting the need/decision to relocate to another hotel. During a conversation with Eurobike rep, she indicated that she was unsure the last time hotels in its option list were verified. That was very disappointing.
    I was reimbursed by Flexitreks, my primary contact.
    I would not use Eurobike again.
  • Flexitreks response - Thanks for your feedback and for your time on the phone during our subsequent telephone conversations. I am truly sorry for the problems you experienced on this trip and really appreciate that in spite of everything you still feel able to recommend Flexitreks. We look forward to showing you how smoothly our holidays usually operate at some future point.
  • Date - 16/06/2016
  • Name - Michael
  • Product - Canal de Garonne Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Happy with service provided by Flexi Treks pre tour but it became obvious to us at the start of the Tour that their suppliers were not of the same standard.
    1/ No Odometers on Bikes as stated in Flexi Treks brochure and information of this ride.
    2/ Road Book is poorly put together. We had been pre booked into Hotels --- no need to know about the others available and the routes to get to them. All adds to unessary confusion.
    3/ EVA10 supplier very uncooperative in setting bikes up. Too busy for us- no instructions. Bike locks over size and heavy. Not impressed with the bikes themselves.
    4/ Must say night at Frontenac was made by excellent hospitality of Madame Michelle, Chez Mme Durant. First class! Different at Meilhan at Le Font dUzas. Lukewarm coffee and bread for breakfast. Didn't even try! Summary --- you need to provide some consistency with breakfasts provided.
    5/ As the road book goes to great detail on distances between points, straightforward along Canals etc it is not easy thru towns and cities without an Odometer.
  • Product rating -
    4.0
  • Product comment - Problem is as above-- bikes , maps and some accomodation as described above.
  • Flexitreks response - Thanks for the comprehensive feedback Michael.  As discussed in our subsequent email conversation the odometer issue was entirely our error. We regret the oversight and our website has now been amended to clarify that odometers are not provided on this tour. Regarding the road book, it’s actually quite common for road-books to include directions to each of the possible accommodations along a given route as this obviates the need to create a custom book for each and every customer. I'm sorry if you found this confusing.

    Our local supplier was disappointed you found them to be uncooperative and their bikes heavy. They believe they worked hard to please you and do not understand what they did to create this negative impression. They maintain their bikes are a very good choice for the routes they offer and while they admit lighter models are available, they point out that like most rental companies they have to ensure their bikes are robust enough for the job in hand. For our part, we believe the bike description and photos used on our website are an accurate depiction of what is provided.

    In conclusion, I'm very sorry the holiday didn't match up to your expectations but I'm glad we were able to resolve the matter to your satisfaction post tour.
  • Date - 16/06/2016
  • Name - Maree & Ed
  • Product - Ronda to Bay of Cadiz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - We had promt responses to enquiries, and friendly informative interaction via phone.
  • Product rating -
    4.0
  • Product comment - We enjoyed many many aspects of the ride especially the back roads through the sunflowers, poppies and grapevines. And the Via Verde of course. The accomodation was all good, especially in Ronda. The heatwave coincided with our week so it was challenging by the afternoon on the long asphalt hills. As for the hills we were unprepared for how many and how intense they were. Comparing to the "leisurely" rides (1out of 5 fitness)we've done over a week in Germany, Ronda to Cadiz would be a good 3 out of 5 fitness. We are pretty fit 54yo with some mountain bike skills, but at times it was a challenge we didn't expect in a leisurely ride. Maybe these skills could be mentioned in advertising this ride. We do have other friends our age, who do mt biking, and are keen to put our Ronda to Cadiz ride on their todo list. Enjoyable.
  • Flexitreks response - Hi Maree, Many thanks for useful review and the lovely photos! Following your comments and a subsequent conversation with our local supplier we have amended the grade of this tour to leisurely to moderate.
  • Date - 13/06/2016
  • Name - Lydia
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    2.0
  • Service comment - If we had had more pre-tour route info we may not have felt it was for us in terms of the busy roads.
    Coming out of the coastal resorts was not a good experience. Even the route guidance which you get whilst on the holiday does not truly reflect how busy some of the roads were and also how local traffic does not tolerate cycles well. I would say that 1/3 of the routes were very intimidating.
    Istria lends itself highly to off road cycling but not leisurely road cycling. There are very few protected cycling routes and local traffic is typically 'Mediterranean' in its tolerance of cyclists.
    We had variable hotels but on the whole they were ok…. you are likely to have substitute hotels if the others are full so be aware of this.
  • Product rating -
    4.0
  • Product comment - Hotel Lovac 3*, Kaldanija 31, 52460, Buje Very lovely lady here.

    Hotel Hotel Vila Lili, A.Mohorovičića 16, 52210 Rovinj. Excellent Food
  • Flexitreks response - Hi Lydia,
    Many thanks for your feedback and for your time during our subsequent telephone conversations. I'm very sorry about the traffic and understand the adverse effect this had on your holiday. We now understand that during your trip the traffic was much busier than usual on certain roads. This was due to an impending summer road-works ban that resulted in widespread disruption as local authorities rushed to beat the deadline. I am glad that we were eventually able to resolve the matter to your satisfaction.
  • Date - 13/06/2016
  • Name - Sharon
  • Product - Segovia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - No problems.
  • Product rating -
    5.0
  • Product comment - The towns and B&Bs were fine. Beautiful weather the first week of June, and wildflowers were unbelievable! The route was quite scenic, but there were some longer hills, so we might consider the e-bikes if we did it again. Had a great time.
  • Flexitreks response - Thanks for the review Sharon and glad to hear you managed the hills!
  • Date - 13/06/2016
  • Name - Jenny
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Sabina was very helpful and explained the details very well and the workings on the E Bikes
  • Product rating -
    5.0
  • Product comment - Beautiful scenery, cycle tracks and roads. The snow capped Alps and the rolling green landscape withe small villages, you touched the heart of the country.
  • Flexitreks response - Thanks for the lovely review Jenny - we're so glad you enjoyed your cycling holiday in Austria.
  • Date - 13/06/2016
  • Name - Jenny
  • Product - Bavarian Lakes Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The service agent from Euro bikes was unclear with instructions. He found it difficult to speak English.
  • Product rating -
    4.0
  • Product comment - The ride was great although a lot of the roads/ cycle ways were gravel and some quite rocky. This made it difficult to enjoy the scenery while looking to avoid the uneven track. This was for about 1/4 of the total ride. The forests and countryside were beautiful but some roads challenging
  • Flexitreks response - Hi Jenny. Appreciate your point about the uneven tracks however sometimes these are the only realistic option as the alternatives are less scenic or involve busy roads. Glad you enjoyed the holiday overall.
  • Date - 12/06/2016
  • Name - Olwen
  • Product - Kefalonia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Friendly and helpful .
  • Product rating -
    4.0
  • Product comment - Holiday very much as advertised. The bikes were great and delivered with friendly advice and explanations of kit etc. All the transfers of luggage went seamlessly and the hotels in Karavados and Agia Effimia were great. It was the beginning of the season so everywhere was very uncrouded, a good time to go as I'm sure it gets a lot busier later on. The cycling was lovely, the right pace to see the island and lots of oppurtunities to cool off in the sea. There some hard hills of course but all doable. Navigation notes very easy to follow, well laid out. All in all a great experience. Thank you Flexi Treks.
  • Flexitreks response - Glad you enjoyed your holiday Olwen and thanks for the lovely review.
  • Date - 10/06/2016
  • Name - Allan
  • Product - Alsace Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Contact was very good arranged extra night at hotel
  • Product rating -
    5.0
  • Product comment - There are a couple of mistakes in the route notes for example page 10 at 47.9 it says turn left towards Selestat and it is a right turn also could have pointed out tha 53.6 to 54.5 was not necessary to get to our hotel. Also often the instructions quoted a street name but the street name was no where to be found at the turn. So more Green Arrows would be helpful hotels were good except in Onernai it was aliterate far from the city centre when it is raining but nice hotel ...menues for half board were too limited in choices for the class of restaurant
  • Flexitreks response - Thanks for the review and route note corrections Allan. The road book has already been updated and in addition, our local supplier is reviewing the route to see where green arrows may be a benefit to future riders.
  • Date - 05/06/2016
  • Name - Anonymous
  • Product - Dalmatia South Bike and Boat
  • Service rating -
    5.0
  • Service comment - Very helpful. Kept us informed and made sure everything was ok for our trip
  • Product rating -
    4.0
  • Product comment - Cycling was tough in places and there didn't seem to be many opportunities to self guide and take it easy. More main roads than I expected. The places we visited were lovely and cycling was a great way to see the islands - it would have been nice to take more time, particularly as the distances weren't too challenging. The boat was great and the food fantastic. Will definitely go again but will look carefully at the itinerary. One small point - it would have been nice to have some tea and coffee available after the rides.
  • Flexitreks response - Thanks for the review. Yes, this is a moderate tour and some of the rides are quite tough. Glad you enjoyed it overall though and rest assured we'll raise the issue of post-ride tea and coffee for next year's programme.
  • Date - 05/06/2016
  • Name - Greg
  • Product - Amsterdam to Bruges Bike and Boat – MS Magnifique
  • Service rating -
    4.0
  • Service comment - Great trip. Only concern was that I had to ask for the itinerary of the Brugge to Amsterdam direction. It is slightly different than the opposite direction that is listed on the website. However, the information was sent briskly.
  • Product rating -
    5.0
  • Product comment - Second boat/barge tour on our holiday. Really enjoyed the luxury Magnifique II. Accommodations and showers were great. Thoroughly enjoyed the meals, staff and the barge in general. Bicycles were good. City tours, anecdotes and briefings were all enjoyable. Cycling paths along this route are incredible. Look forward to doing more cycling trips in the future.
  • Flexitreks response - Thanks for the review Greg and so glad you enjoyed your trip on the Magnifique II.
  • Date - 04/06/2016
  • Name - Anonymous
  • Product - Southern Holland Bike and Boat
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - Service was excellent and all questions were answered promptly.
  • Flexitreks response - Glad to be of service!
  • Date - 04/06/2016
  • Name - Greg
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    4.0
  • Service comment - Hard to know. I booked 2 trips through Flexitreks, but the boat tours were run by other operators. So other than liking their website, I didn't have much contact with them.
  • Product rating -
    4.0
  • Product comment - Good trip. However, the engine on the barge had problems one morning. As a result, we had to cycle through a rather busy area of town to get to our destination. I didn't mind the extra miles, but the route was busy with traffic and intersections. My bicycle had a bad peddle that should have been replaced. A little oil was not the answer. Closer attention to that kind of detail would make happier cyclists.
  • Flexitreks response - Duly noted Greg - rest assured the pedal issue has been fed back to the local operator.
  • Date - 04/06/2016
  • Name - Anonymous
  • Product - Provence Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I was a last minute planner for this trip. Info and billing, answers to questions were all swift and complete. Very responsive.
  • Product rating -
    5.0
  • Product comment - Great bike, beautiful countryside, lots of hill climbs so those croissants in the morning didn't matter. Accommodations fine. B&B hosts at Le Jardin d'Ivana were lovely. Self-guided trip was fine; directions were a bit dodgy in places, but trying to think like the guide-maker and working out the puzzles meant the cycling was never boring.
  • Flexitreks response - Glad we were able to help you with your late-booking and that you enjoyed the trip, including the inclines!
  • Date - 02/06/2016
  • Name - Brenda
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - Good service, easy to contact if you have a question,had a problem with my credit card and they held my room while it was sorted(past the payment date),
    Would recommend this company.
  • Product rating -
    4.0
  • Product comment - Enjoyed this trip.......boat staff were very good.........bike guides were great. A very good time was had by all!!
  • Flexitreks response - Many thanks for positive review Brenda. We're really pleased you had such a great time.
  • Date - 02/06/2016
  • Name - Anonymous
  • Product - Northern Holland Bike and Boat
  • Service rating -
    5.0
  • Service comment - Quick response to queries. Friendly & helpful
  • Product rating -
    5.0
  • Product comment - Excellent briefings and routes. Boat very comfortable with friendly staff.
  • Flexitreks response - Many thanks for the positive review of this very popular tour.
  • Date - 30/05/2016
  • Name - Margaret
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    4.0
  • Service comment - No issues
  • Product rating -
    4.0
  • Product comment - Good variety of locations, with some excellent small hotels, and good bikes alongside troublefree luggage transport. We liked Istria overall although some of the route included busy roads which were not enjoyable.
  • Flexitreks response - Thanks for your feedback and sorry about the traffic issue. As discussed on the phone, the busy roads are thought to be a temporary issue while the local authorities strive to complete works prior to a June deadline.
  • Date - 30/05/2016
  • Name - Rick
  • Product - Menorca Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Efficient
  • Product rating -
    5.0
  • Product comment - Well organised. Great mix of hotels. Fab rides.
  • Flexitreks response - Thanks for the review Rick, we're glad you enjoyed your cycling holiday on Menorca.
  • Date - 29/05/2016
  • Name - David
  • Product - Menorca Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent communication and service
  • Product rating -
    5.0
  • Product comment - Superb holiday. Menorca is a gem: beautiful, unspoilt, quiet roads with good surfaces. May is a great time to go, with lovely oceans of wild flowers, stacks of birdlife and good weather (apart from one day when we were cycling in a hail and thunder storm and got absolutely drenched!)

    One small constructive criticism: there should be written directions in addition to the GPS supplied. We struggled to find our way a couple of times, even with the GPS.

    Our local contact, Xavi, was very friendly, helpful and knowledgeable.
  • Flexitreks response - Thanks for the positive review David. Point taken regarding the written directions and we're liaising with our local supplier on this.
  • Date - 28/05/2016
  • Name - Jeff
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    4.0
  • Service comment - He was good but told us we would see turn stickers. We only found them the last day.
  • Product rating -
    4.0
  • Product comment - Some roads were horrible. We were very nervous. Also, the mileage was off on the directions . We never saw the turn stickers till the last day. We loved the bikes.
  • Flexitreks response - Hi Jeff,
    Thanks for your feedback. We've had a few comments regarding busy roads from customers who travelled this route in May. On further investigation we've learnt that extensive roadworks are the cause of the issue as contractors hustle to complete works before a summer ban comes in to play in June. Also, following your comments our local supplier is reviewing the visibility of the turn stickers along the route.
  • Date - 23/05/2016
  • Name - Anonymous
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I dealt principally with Ali who was very helpful indeed.
  • Product rating -
    5.0
  • Product comment - All very well organised locally. Instructions were good, bikes were excellent.
  • Flexitreks response - Many thanks for the positive review of this popular cycling holiday in southern Italy.
  • Date - 12/05/2016
  • Name - Anonymous
  • Product - Florence to Rome Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very helpful
  • Product rating -
    4.0
  • Product comment - Would have liked help getting out of Arezzo.
    Day 2 roads very busy and rough.
    Hotels good
    Bikes good
    E signs very good
    Some hills ver challengeing
  • Flexitreks response - Thanks for the feedback. We're looking into the directions leaving Arezzo issue and will try to improve them.
  • Date - 03/05/2016
  • Name - Anonymous
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - Good communication with all questions answered
  • Product rating -
    4.0
  • Product comment - Comfortable clean boat, grumpy captain in many respects, unwilling to allow any hot drinks after 8pm, and negative unwelcoming attitude. Excellent bikes, guide helpful when asked, but minimal communication on tour and on city walks etc, guide knew route which was stunning and well planned, but sometimes slower members really struggled and were upset at difficulty keeping up, maybe helpful for guide to have a walkie talkie to communicate with sweeper as required, lots of opportunities to share information not taken. Pre trip info stated bottles of water would be give each day and they were not. Food adequate, hot, but basic, would be good to have some variety at breakfast, and for packed lunch preparation, only variety was on day offers small amount of Brie in addition to Gouda.
  • Flexitreks response - We really appreciate your constructive feedback and for providing more detail over the phone with Ally. Your comments have been fed back to the relevant parties and assurances received that things will improve.
  • Date - 25/04/2016
  • Name - Philip
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - The booking process was simple and the pre tour information provided was excellent. Cannot fault the service provided
  • Product rating -
    5.0
  • Product comment - The bike and boat tour was fantastic.
    The rides were guided and were easy. They were mainly on proper cycle paths, but there were some stretches on roads and quite a few main roads to cross or ride along side - some people did struggle with the riding as they hadn't been on a bike for years !.
    The visit to Keukenhof was amazing (but very busy) and the visits to the windmill, cheese farm and flower auction were amazing.
    It helped that the weather was lovely too.
    A good group of folks from USA, Australia and UK and we all mixed together really well.
    The barge (Jelmar) was comfortable and the food was good.
    We enjoyed it so much we are looking forward to booking another bike and boat holiday next year
  • Flexitreks response - We really appreciate the detailed review Philip and look forward to helping you with next year's bike and boat adventure.
  • Date - 24/04/2016
  • Name - Anonymous
  • Product - Menorca Cycling Holiday
  • Service rating -
    2.0
  • Service comment - My initial impression was positive but my view changed when we were sent an information pack 4 weeks before our departure based on incorrect holiday dates. I was told that this was an admin error and to be fair to Flexitreks a revised document was sent to us the same day. I also pointed out to Flexitreks that their information pack said that our briefing and handover of the bicycles would take place on the first day whereas their accompanying email stated that this would take place on the morning of the second day. This was sorted to our satisfaction but my overall conclusion was that the pre-tour service was poorly handled.
  • Product rating -
    4.0
  • Product comment - We had a very enjoyable cycling holiday and got a real insight into the island. The GPS and maps worked well though the description of what there was to see and do could be improved. It was clear that some of the text had been taken straight out of other documents and was not relevant to a cycling trip e.g. the description of Cala Galdana said it was a 'good bay to moor boats and overnight in'. Some handy hints on where to eat out and buy food for picnics would have been very useful.

    We found the distances about right for us but would query whether Fexitreks description of this holiday as 'leisurely' is accurate. There were certainly more than the occasional hill! It was fine for us but some people could be in for a shock if they have not had a chance to check out the terrain.

    Overall the accommodation was good. Our particular favourites were the Hotel Capri in Mahon and the Hotel Audax in Cala Saldana
  • Flexitreks response - I'm so glad you enjoyed your cycling holiday on Menorca and am very sorry for the administration errors prior to travel - I'm glad to hear we were able to sort these to your satisfaction in the end though. Following your feedback, we're reviewing our guide notes for this trip with our local supplier with a view to improving them for future customers. We'll also monitor feedback from future customers regarding the level of difficulty as this is the first time this has been flagged as an issue.
  • Date - 14/04/2016
  • Name - Anonymous
  • Product - Atlantic Coast from Porto Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very good all our requests were acomodated
  • Product rating -
    4.0
  • Product comment - Two out of three hotels were excellent the third one was poor. The bikes and the agent in Portugal were excellent.
  • Flexitreks response - Nice to talk to you on the phone the other day and following your comments, and subsequent discussions with local suppliers, we have now sourced a new, replacement hotel for the night in Praia da Mira. I’m glad the issues here didn’t upset the overall enjoyment of the holiday too much and we look forward to welcoming you on another Flexitreks Cycling Holiday soon.
  • Date - 10/04/2016
  • Name - Anonymous
  • Product - Tulip Fields Bike and Boat – MS Magnifique
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - Excellent response from Ally, with extra information.
  • Flexitreks response - Many thanks David - Ally really appreciates your comment.
  • Date - 09/04/2016
  • Name - Anonymous
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Efficient, pleasant and professional
  • Product rating -
    5.0
  • Product comment - Accommodation full of character. Staff all charming and couldn't do enough to make our holiday as enjoyable as possible. Good food. Good bicycles
  • Flexitreks response - Many thanks for the lovely review. Ally really enjoyed her stay here too and keeps trying to think up a reason to go back 'on business'!
  • Date - 09/04/2016
  • Name - Nicola
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - Great communication from Alyson, everything well organised. Directions to the boat were spot on.
  • Product rating -
    5.0
  • Product comment - Lovely barge, amazing food and plenty of it. Bikes were fab, tours were great the only thing is you can't predict the weather and how many tulips are in bloom.
  • Flexitreks response - Thanks for the positive review Nicola and great to hear you enjoyed everything even if the weather didn't play the game completely!
  • Date - 04/04/2016
  • Name - Karen
  • Product - Amsterdam Cycling Break
  • Service rating -
    4.0
  • Service comment - Ally was very helpful and easy to chat to taking count of our requirements.
  • Product rating -
    4.0
  • Product comment - Hotel fabulous, very helpful and well situated for a range of eateries and city centre. The cycling had a good variety of routes giving us a flavour of culture, history and life style. Thoroughly enjoyed it.
  • Flexitreks response - Many thanks for the great review Karen. We're glad you enjoyed the break and Ally loves your service comment!
  • Date - 01/04/2016
  • Name - Roger
  • Product - Ronda to Bay of Cadiz Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Took care with travel plans
  • Product rating -
    5.0
  • Product comment - Good 'easy to moderate' (for occasional cyclists) trip with beautiful Spanish villages along the way
  • Flexitreks response - Many thanks for the feedback Roger.We're so glad you enjoyed your cycling holiday in Andalusia.
  • Date - 31/12/2015
  • Name - Anonymous
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Easily contactable and very willing to accommodate individual requests.
  • Product rating -
    4.0
  • Product comment - Wonderful experience to cycle through the glorious Austrian countryside - green meadows covered with golden wild flowers, birdsong, cowbells, towering snow-capped mountains - idyllic! Then a comfortable stay in lovely hotels at the end of the day with our luggage waiting for us.
  • Flexitreks response - Many thanks for your kind comments as they are much appreciated. We are glad to hear you had a good cycling holiday from Salzburg and found it a 'wonderful experience'. I hope you are already thinking of a trip in 2016 and feel free to call us on 01273 410 550 where we will happily help you select your tour. Many thanks for now. Ally and the Flexitreks team.
  • Date - 30/12/2015
  • Name - David Archer
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very helpful guidance in terms of which holiday to choose, and where to fix up accommodation before and after the cycling part of our holiday
  • Product rating -
    4.0
  • Product comment - Wonderful way to see beautiful scenery and sample the delights of Italian villages and towns, with accommodation all fixed up etc Good route guide for the most part, only one or two things lost in translation! Luggage always waiting for us on our arrival at next destination.
  • Flexitreks response - Dear David,
    Many thanks for taking the time to give us your feedback on your cycle trip with Flexitreks. We are glad you found our service helpful and enjoyed the trip. Thank you for your constructive comments on the route guides. We will certainly report this to our local suppliers so that they can improve them for the future. The Flexitreks team
  • Date - 30/12/2015
  • Name - Jim Field
  • Product - Loire Single Centre Cycling Break
  • Service rating -
    4.0
  • Service comment - Very informative and flexible
  • Product rating -
    4.0
  • Product comment - Good quality and comfortable bikes. Good maps a guides. Lovely local hotel.
  • Flexitreks response - Dear Jim,
    We appreciate your positive feedback on our service service and the cycle trip itself. I hope you are already thinking of a trip this year and if you need any help in choosing which one, then we are here to help. Please call on 01273 410 550 or email info@flexitreks.com. Many thanks for now, the Flexitreks team
  • Date - 28/12/2015
  • Name - Anonymous
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Always very helpful.
  • Product rating -
    3.0
  • Product comment - Better information about places to get food en route would be helpful. Even when paying for high session many of the towns and villages we passed through were closed up and each day became about when we could next find food. We traveled at the end of September.
  • Flexitreks response - Many thanks for taking the time to give us your constructive feedback on your recent trip with Flexitreks. We will certainly speak to our local partners about supplying better information on places to eat lunch en route and for them to advise if they think at any time it is necessary to consider a packed lunch. The Flexitreks Team
  • Date - 28/12/2015
  • Name - Fiona Brassett
  • Product - Amalfi Coast Bike and Boat
  • Service rating -
    4.0
  • Service comment - Lots of advice before we left.
  • Product rating -
    4.0
  • Product comment - Was the best holiday we have done together without kids,much fun with some interesting people. Very well organised with great staff,especially the guide Climonte. Not sure we can better it this year,but Croatia sounds challenging.
  • Flexitreks response - Dear Fiona,
    Thank you for the positive feedback and the great comments on your recent cycling trip with Flexitreks. I hope you are considering Croatia as the boats are just lovely and cycling on the various islands is really quite stunning. - do give me a call on 01273 410 550 as I can certainly help with any queries you may have. Thanks again, Ally and the Flexitreks team
  • Date - 24/12/2015
  • Name - Julie Fewtrell
  • Product - Northern Holland Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very informative
  • Product rating -
    4.0
  • Product comment - Fantastic holiday. Cycling was brilliant and felt safe at all times. Directions each day were very clear and gave us plenty of time to look around villages and places of interest
  • Flexitreks response - Dear Julie,
    Thank you for taking the time to give us your kind comments and and positive feedback on your cycle holiday with us. The Flexitreks team.
  • Date - 24/12/2015
  • Name - Linda Haycox
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - we were very undecided as to which tour to choose and we received patient and helpful advice. we also have a son with a serious food allergy and our concerns were dealt with.
  • Product rating -
    4.0
  • Product comment - All hotels comfortable and well placed, routes well described and traffic free
  • Flexitreks response - Dear Linda,
    We really appreciate you taking the time to give your positive feedback on your cycling trip with Flexitreks. We hope you are already thinking of another trip in 2016! Happy New Year.
    Ally and the Flexitreks team..
  • Date - 18/12/2015
  • Name - Anonymous
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very helpful
  • Product rating -
    4.0
  • Product comment - Premstaller the only low point.
  • Flexitreks response - Thank you for taking the time to give us your feedback as it is much appreciated. We have addressed your comment about the Premstaller being the low point and will speak to our local partners about this and if we have an alternative option.
    Many thanks, the Flexitreks team.
  • Date - 13/12/2015
  • Name - Helen Parker
  • Product - Paris to London Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Excellent personal service from Flexitreks
  • Product rating -
    4.0
  • Product comment - The tour guide was patient, fun and understanding. She instantly had as bonding as a group before we even left Paris and set the tone for the entire 7 days. I could not ask for a better tour leader. The route was picturesque and perfect for a not very experienced rider- hardly any traffic. We through major towns, small country towns, and on bike paths- I always felt safe and never in any danger of being left behind despite our group of 21 cyclists.
  • Flexitreks response - Dear Helen,
    It is nice to hear from you and thank you for the kind comments. Your feedback on the trip itself is really detailed and useful, so thank you. The Flexitreks team.
  • Date - 11/12/2015
  • Name - Anonymous
  • Product - Salzburg to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Product rating -
    4.0
  • Product comment - No problems
  • Flexitreks response - Thank you for taking the time to reply. I hope you are already considering another cycle trip in Europe with Flexitreks in 2016.
    Ally and the Flexitreks team.
  • Date - 11/12/2015
  • Name - Herb DaSilva
  • Product - Lisbon to Algarve Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very organized tour
  • Product rating -
    4.0
  • Product comment - Great ride and great experience
  • Flexitreks response - Dear Herb,
    Thank you kindly for taking the time to reply and we are glad you had a great experience. I look forward to seeing you again on one of Flexitreks European cycling holidays and tours. Ally and the Flexitreks team
  • Date - 11/12/2015
  • Name - Anonymous
  • Product - Danube Source to Passau Cycling Holiday
  • Service rating -
    4.0
  • Service comment - all questions answered promptly
  • Product rating -
    4.0
  • Product comment - A great experience - track above Regensburg has a lot of off-road which makes for slower cycling, below Regensburg much easier. Very exciting to be able to swim in the Danube on this route. First section very quiet, not a tourist area. Overall a real adventure cycling for 12 days straight.
  • Flexitreks response - Thank you kindly for your reply on our service and the detailed feedback on the cycle trip, as this is much appreciated and really useful. We are glad that you had a 'real adventure' and enjoyed exploring this region by bike as well as enjoying a dip in the Danube! The Flexitreks team.
  • Date - 11/12/2015
  • Name - David Stearn
  • Product - Lake Constance Easy Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The pre-tour service was excellent with very good helpful advice and personal speedy replies were much appreciated. We are thinking of booking another tour in 2016
  • Product rating -
    4.0
  • Product comment - The scenery was amazing and we were very impressed with the cycle routes everywhere, especially as neither my partner or I had done a lot of cycling in recent years. All the accomodation was excellent and our luggage was always at the next venue before we arrived. Quite frankly, it's difficult to find fault anywhere!
  • Flexitreks response - Dear David,
    Many thanks for taking the time to give us your detailed feedback on our service and your cycling holiday. We are glad to hear you are thinking of another cycling holiday with Flexitreks in 2016 and are more than happy to help you choose another great cycling experience. Feel free to call us on 01273 410 550 or email us at info@flexitreks.com. Many thanks, the Flexitreks team
  • Date - 11/12/2015
  • Name - Anonymous
  • Product - Holland Highlights Bike and Boat
  • Service rating -
    4.0
  • Service comment - This was my first cycling holiday and Ally was very helpful to ensure that we booked the right tour.
  • Product rating -
    4.0
  • Product comment - Comfortable barge, good food and an excellent tour guide.
  • Flexitreks response - Thank you for taking the time to send your kind comments. We are glad to have been able to assist with your choice of cycle tour and happy to hear you had a good time and liked the barge. We hope you are already considering another bike and boat holiday with Flexitreks in 2016. Please call us on 01273 410 550 or email info@flexitreks.com. Many thanks again, the Flexitreks team.
  • Date - 10/12/2015
  • Name - Anonymous
  • Product - Danube – Vienna to Budapest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good liaison and email response throughout.
  • Product rating -
    3.0
  • Product comment - Very enjoyable cycle trip. Interesting countryside and towns throughout. Carnuntum Roman site a must.
    Directions not as good as could be particularly in the towns and cities - got lost a lot more than between Passau and Vienna. Long term bridge building works outside Bratislava necessitating a very poorly signposted diversion so everyone cycling got lost. Could have done with an insert in route map instructions.
    Half board food choice very rudimentary and disappointing in most hotels even 4*, very poor value - would not recommend. Go with B and B and order dinner from the menu or go out. No tea/coffee in rooms. Will give you a kettle if you ask firmly but nicely so take your teabags!
  • Flexitreks response - Many thanks for your nice comments on our service and for the detailed comments on the trip, as they are most helpful. We will certainly address the route notes for 2016 and see how we can improve these, especially in the towns and cities. Regarding the food - the meal plans for the set half board is probably not 'so exciting' but for those who are on a tight budget it can offer great value for money compared to eating a la carte. That said we will certainly feed your comments about the food back to our local suppliers. Many thanks again, the Flexitreks team.
  • Date - 10/12/2015
  • Name - Anonymous
  • Product - Provence and Camargue Cycling Holiday
  • Service rating -
    3.0
  • Service comment - GOOD
  • Product rating -
    3.0
  • Product comment - accommodation was average rather than good but not so disappointing as to merit poor
  • Flexitreks response - Thank you for sending your feedback as it is much appreciated. With regards to the accommodation - this particular trip offers accommodation in our 'comfort category' and at this time we do not have a superior category. We will certainly feedback your comments to our local suppliers and if we do source more 'superior' hotels then we will add this as an option for the future. Many thanks again. The Flexitreks team
  • Date - 10/12/2015
  • Name - Anna Trubshaw
  • Product - Austrian Lakes Single Centre Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The staff at Flexitreks were very helpful and friendly. We were attempting to book a holiday last minute and knew what we wanted to do and Flexitreks went out of their way to make it happen - Thanks to all the team!
  • Product rating -
    4.0
  • Product comment - Great central location of the hotel - walk into village and for cycling tours. The staff were friendly and helpful. Offered a wide selection on the buffet breakfast and delicious dinner. Rooms were very spacious and comfortable. The place had character - a little like stepping back in time.
    It was great to have our bikes ready and waiting for us, complete with itinerary and routes and even organised lifts to one destination - so we could cycle back. Each day/route was an adventure - the discovery of beautiful scenery, a stunning Austrian Lake, quaint villages and optional tourist sites. All in all a fabulous holiday - highly recommend it! Flexitreks - we will be back 🙂
  • Flexitreks response - Dear Anna,
    Thank you so much for the great feedback as we really do appreciate this. We are glad you had a good cycling holiday in Austria. I really like your comments that 'the place had character - a little like stepping back in time' as this really does depict the region. If you are thinking of a trip in 2016 feel free to email us on info@flexitreks.com and we will certainly help you choose another wonderful tour. Many thanks again, Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - David Langford
  • Product - Amsterdam Cycling Break
  • Service rating -
    4.0
  • Service comment - Provision of tandem bike ready and waiting
  • Product rating -
    3.0
  • Product comment - Great location and service. The routes were a bit long for us and some instructions not clear for us novices so we took some wrong turns.
  • Flexitreks response - Dear David,
    Many thanks for taking the time to give us your feedback on your Amsterdam cycling break and we are glad you enjoyed the location and local services. We will definitely take a look at the route notes to make them clearer for future clients so thank you for pointing this out. We hope you are already thinking of another trip for 2016, so feel free to email us at info@flexitreks.com. Many thanks for now the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Lake Constance Cycling Break
  • Service rating -
    4.0
  • Service comment - Very good
  • Product rating -
    4.0
  • Product comment - Disappointed that so little of the route was along side the lake.
  • Date - 09/12/2015
  • Name - Janet Mutimer
  • Product - Heidelberg to Koblenz Cycling Holiday
  • Service rating -
    3.0
  • Service comment - Lots of information and great phone help
  • Product rating -
    3.0
  • Product comment - Cycled in 40c heat, great route most accommodation good, some needs improvement
  • Flexitreks response - Dear Janet,
    Thank you for the positive feed back on our service as we do appreciate this. The weather in Europe this summer was particularly hot, so well done for managing in the heat! Maybe I can have a chat to you about your comments on improving the trip or your could also email some comments. My direct email is ally@flexitreks.com. Many thanks for now. Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very helpful when booking. Easy to contact and speedy to reply. Would definitely recommend as the company seemed very keen to accommodate requests.
  • Product rating -
    4.0
  • Product comment - The holiday was a wonderful experience - a great way to admire the scenery in peace and quiet. Fantastic cycle paths, excellent accommodation, an amazing holiday.
  • Flexitreks response - Thank you for your kind comments as we do appreciate them. I hope you are already thinking of a trip for 2016 and so feel free to call 01273 410 550 or email us at info@flexitreks.com and we will be here to help you choose another 'wonderful experience'. Many thanks again the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Tulip Fields Bike and Boat – MS Magnifique
  • Service rating -
    4.0
  • Service comment - Staff very helpful and answered questions we had.
  • Product rating -
    4.0
  • Product comment - One of the best holidays we have had. Boat very comfortable, food and service on board excellent. Bikes were great and good mix of routes and sightseeing.
  • Flexitreks response - Many thanks for taking the time to give us your feedback as we really do appreciate this. I hope you are considering another cycling holiday in 2016. Feel free to call us on 01273 410 550 or email us on info@flexitreks.com and will be more than happy to help in the decision making. The Flexitreks team.
  • Date - 09/12/2015
  • Name - Pamela Shadwell
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - The documentation we received was excellent and covered everything we wanted to know and it all arrived in a timely manner.
  • Product rating -
    4.0
  • Product comment - We couldn't have asked for better. The boat accommodation and food was all good quality, the staff were excellent and the bikes very good. The cycling routes were challenging and I can't speak highly enough of Marco and Ivana our tour guides, they were outstanding. We would love to do another cycling holiday with them as our guides. The only downside was that we couldn't stay longer!!
  • Flexitreks response - Dear Pamela,
    Thank you for the lovely reply and the detailed feedback on your Croatian cycle trip, as we really appreciate your comments. If you are thinking of another cycle trip then maybe you could consider anther bike and boat trip in a different part of Croatia and try one of the sister boats, which are equally great! Our email address is info@flexitreks.com if you need any assistance with this. Many thanks again, the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Umbria Classic Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I spoke to Alli as I was unsure how the holiday worked and she was really helpful. She helped with info about the flights and transfers and the bike hire and told us what to expect.
  • Product rating -
    4.0
  • Product comment - The accommodation was mostly really good and all hotels had a good breakfast which is just what you need for the day ahead. Casa Giulia was the only one I would say was less than brilliant, mainly because of its location. There was no-where nearby to eat but there was no information given about this. We ended up asking a local shop owner where to go which was in the nearest village and a bike ride away. This wasn't a problem but it would have been nice to know beforehand. Apart from that everything else was very good. The places we visited were fantastic and the routes to them amazing.
  • Flexitreks response - Many thanks for the lovely comments on our service as we do appreciate your feedback. We are glad to hear that overall you had a great time cycling in Umbria and we agree that the route is indeed quite amazing. We have noted that the Casa Giulia let us down mainly due to the location and so we have altered the itinerary and will not be using the property again.
    I hope you will consider a trip in 2016 and feel free to email us at info@flexitreks.com and we will be happy to assist you. Many thanks again, the Flexitreks team
  • Date - 09/12/2015
  • Name - James Dalrymple
  • Product - Dalmatia South Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - We were well briefed
  • Product rating -
    4.0
  • Product comment - Lovely boat
    Well organised
    beautiful countryside
  • Flexitreks response - Your feedback is much appreciated, so thank you. The Flexitreks team
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Tuscany – Pisa to Florence Cycling Holiday
  • Service rating -
    3.0
  • Service comment - The booking and payment here in the UK went all ok however, we would have preferred to get the booklet with the written tour descriptions here in England rather than on the first day 10 min before setting off on the tour
  • Product rating -
    3.0
  • Product comment - The route generally was ok and in fact a little boring at times; due to some major canal reconstruction we had to find our own way at some point which we understand will happen from time to time. We also got lost in Empoli after arriving there by train as we didn't have a street map and it was market day!! The final path baxk into Pisa along the banks of the river Arno was very overgrown and looked as if nobody had been on it for years!!
    As a last comment we would say that it would have been nice to receive a bottle of wine in our room at the last day like some of the other cycling tour operators do!
  • Date - 09/12/2015
  • Name - Candice
  • Product - Lake Constance Easy Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The information presented was well organized. All transactions were seamless.
  • Product rating -
    4.0
  • Product comment - We cycled as a family with my 8 year old and 10 year old daughters. The route was varied and very interesting. My girls managed all the distances quite easily.
    I loved the flexibility of the self-guided tour. The only thing I would do differently next time would be to upgrade to the 4 star hotels. The 3 stars were fine but I think the 4 star would have made it that much better. We truly enjoyed our experience and I would definitely book with Flexitreks again.
  • Flexitreks response - Dear Candice,
    Thank you kindly for the nice comments as it is much appreciated by us. I think you chose one of the best places for a family cycling holiday as it really does offer something for all the family. If you feel the need to get back in the saddle do give give us a call on 01273 410 500 or email us info@flexitreks.com and we will certainly give you some ideas for a new cycle trip. Many thanks for now the Flexitreks team.
  • Date - 09/12/2015
  • Name - Edson Johnson
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Product rating -
    4.0
  • Product comment - Good information and plan.
  • Flexitreks response - Dear Edson,
    Thank you for your comments. Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - Tony Martin
  • Product - Prague to Dresden Cycling Holiday
  • Service rating -
    4.0
  • Service comment - A very smooth booking process and nothing was too much trouble. We've just booked our 2016 trip with them.
  • Product rating -
    4.0
  • Product comment - This is a really lovely virtually traffic free route. Apart from a steep hill a few miles outside of Prague, it's flat all the way.
  • Flexitreks response - Hi Tony,
    Many thanks for taking the time to give us this great feedback on our service and it is great you have booked again for 2016. Many thanks the Flexitreks team.
  • Date - 09/12/2015
  • Name - Michael Innes
  • Product - Menorca Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Information good. In particular we wanted to shorten the cycle tour by 1 day which was organised without any fuss.
  • Product rating -
    3.0
  • Product comment - Cycling - perhaps the distances per day were too short for our requirements but what this meant was we had plenty of time to walk / swim / sight see. A bit too much on main roads but these weren't busy and people are very cycling aware. It is a relatively flat island but one is always going up or down from / to beaches so the cycling is not flat. Bikes were decent for the type of cycling.
    The route was fine - varied enough for such a small island.
    Accommodation - variable but adequate. Nights 2 and 3 were a little remote from the town which one had to walk to (1/2 hour) for an evening meal. No lights on bikes so no night-time rides.
  • Flexitreks response - Hello Michael,
    It is nice to hear from you and thank you for the nice comments. I think we will have to look for something with more cycling next time and possibly on slightly quieter roads. That said, it is great to hear you enjoyed having the extra time to explore, swim and do some sightseeing in Menorca. We have noted your comments on the places that were a little more remote and will aim to highlight this to future clients so they know what to expect - so thank you again. The Flexitreks team
  • Date - 18/11/2015
  • Name - Anonymous
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - great advice
  • Product rating -
    4.0
  • Product comment - super, a wonderful experience

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Easy:
Our easy cycling holidays offer short daily rides on mostly level terrain. A typical day’s ride will take 2 – 3 hours at a leisurely pace and the remainder of the day will be free for you to explore further or simply relax. These rides are particularly recommended for newcomers to cycling holidays and for families.

Leisurely:
Our leisurely cycle holidays will suit those who are reasonably fit through regular exercise of one kind or another – not necessarily cycling. On the whole, the terrain will be level but there may also be a few small hills to contend with along the way too. Daily rides will typically take around 3 – 4 hours to complete.

Moderate:
Our moderate cycle holidays are for regular cyclists, who are used to longer rides with regular climbs. A good level of fitness is needed and you can expect to be in the saddle for between 4 and 5 hours each day.

Challenging:
These holidays are for seasoned cyclists who cycle long distances regularly and who enjoy the thrill of long days in the saddle. There will undoubtedly be some challenging climbs along the way and you can expect to cover between 55 and 75 miles each day.

Simple
Simple 2 star hotels, pensions inns and B&Bs. All rooms feature en-suite facilities.

Comfort
Typically a mix of good quality 2 & 3 star hotels and in some cases all 3 star hotels. All rooms feature en-suite facilities.
Tours that have a mix of 2, 3 and 4 star hotels are also included here. All rooms feature en-suite facilities.

Superior
A mix of 3 and 4 star hotels & or in some cases excellent 3 star hotels.

Deluxe
High standard properties offering well-appointed guest rooms and good facilities. All rooms feature en-suite facilities.

Basic: Cabins with bunk beds and shared facilities.

Simple: Cabins with bunk beds and en-suite facilities

Comfort: Twin bedded cabins and en-suite facilities.

Superior: Well appointed en-suite, twin cabins.

Deluxe: Very high levels of comfort & service. All cabins are en-suite.

theme-icon-familyFamily: Cycling holidays that are suitable for families.

theme-icon-riversRivers & Lakes: Cycling holidays alongside rivers and/or lakes.

theme-icon-coastalCoastal: Cycling holidays that follow a coastline.

theme-icon-wineWine Lovers: Cycling holidays through well known wine regions.

theme-icon-gastroGastronomic: Cycling holidays through regions renowned for their cuisine.

theme-icon-ebikeE-bikes: Cycling holidays where e-bikes are available as well as regular bikes.