The best cycling holidays in Europe

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Reviews

Reviews of Flexitreks cycling holidays are facilitated by Feefo, an independent customer research specialist.

How it works:

On returning from their holiday, all Flexitreks customers are contacted directly by Feefo and asked to provide feedback and ratings on the pre-tour service and the holiday itself. All feedback, both good and bad, is automatically posted on our website, as well as Feefo’s own website, providing prospective customers with a complete and honest overview of previous customers’ experiences.

All we do is provide sales data to Feefo in advance of customers travelling. Customers can opt to post their reviews anonymously or with their name but rest assured, all are real customers with real opinions.

 

Current rating for our cycling holidays based on 175 reviews 4.5
  • Date - 17/11/2016
  • Name - Margaret Donald
  • Product - Kefalonia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Good friendly service and all questions were answered quickly.
  • Product rating -
    5.0
  • Product comment - We had such a wonderful time cycling and thoroughly enjoyed exploring by bike. The bikes were good for the route and the local assistance really friendly.

    The first accommodation is more basic compared to the others and in quite a rural place. However, that also made it quite peaceful and having the pool to enjoy at the end of a days cycling was great. The other 2 hotels were just lovely.
    The route notes were detailed and the route itself varied and really interesting. Having so many places to enjoy a dip in the seas was great as well.
  • Date - 17/11/2016
  • Name - Louise Darwin
  • Product - Menorca Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent service from Andy at Flexitreks. It was obvious he really new the island which gave us a lot of confidence during the booking process.
  • Product rating -
    5.0
  • Product comment - Fabulous trip! What a wonderful way to experience Menorca. Some slightly challenging sections but nothing we couldn't handle. Loved the hotels and the sensational beaches.
  • Date - 17/11/2016
  • Name - Pauline Bessette
  • Product - Amalfi Coast Bike and Boat
  • Service rating -
    5.0
  • Service comment - Ally provided excellent service, she was easy to talk to and always responded to my emails promptly.
  • Product rating -
    4.0
  • Product comment - Rooms were very small and only 2 had double beds
  • Date - 16/11/2016
  • Name - Eric Olson
  • Product - Atlantic Coast from Porto Cycling Holiday
  • Service rating -
    4.0
  • Service comment - We were pleased with Flexi-Trek Always quick to respond and accommodating our needs and requests. We did feel after the ride that they did not have quite enough knowledge about the actual ride. We were a little disappointed that more of the trail was not along the ocean. But it was still an enjoyable trip. We didn't find a lot of reviews so we knew we were taing a bit of a risk.The local contact, Portugal Nature Trails, were excellent. Wonderful people, Great information, bikes, and equipment and service. All good! We would not hesitate to use either companies in the future.
  • Product rating -
    4.0
  • Product comment - We rode for 4 days and spent 6 nights on the trip. We thought it was priced a little high. We have done longer bike trips in Europe for the same price.
  • Date - 12/11/2016
  • Name - Keith Leah
  • Product - Loire Chateaux Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Hotel ready, bikes & equipment ready, maps, etc ready.
  • Product rating -
    4.0
  • Product comment - A little expensive for the meals we got. One hotel made it obvious we were on the "economy" menu.
  • Date - 10/11/2016
  • Name - Katharine Walker
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    5.0
  • Product comment - gave alternative choices happy to tailor make a trip for us.
  • Date - 09/11/2016
  • Name - Michael Doyle
  • Product - Ionian Islands Bike and Boat
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - Good service very helpful information as it was our first holiday of this type
  • Date - 08/11/2016
  • Name - Martin Cheetham
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    5.0
  • Product rating -
    4.0
  • Product comment - We received lots of targeted support in selecting, tailoring and booking the trip.
  • Date - 08/11/2016
  • Name - Louise Edwards
  • Product - Legends Family Bike and Boat
  • Service rating -
    5.0
  • Service comment - Friendly, helpful and always prompt to respond.
  • Product rating -
    4.0
  • Product comment - The holiday was great, the tour guides were knowledgeable and the food was perfect for filling a young family after a full day of bike riding. The only thing I would have liked to improve was the size of the sleeping.living accommodation and the number of toilets shared by such a large group. However, it was advertised as basic so can't really grumble.
  • Date - 08/11/2016
  • Name - Rosemary O'Connell
  • Product - Black Forest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Flexitreks were excellent in every respect but Radtours I found less impressive. It would have been much better if they had sent us the full information pack before we left home. Instead we had to go through everything the evening before we set off and try to get our heads round the detail.
  • Product rating -
    4.0
  • Product comment - Great hotels, tour very interesting and took us to smaller towns which were beautiful. The descriptions of the daily rides were not always very clear and the daily booklets had very sparse descriptions for the day's ride.
  • Date - 08/11/2016
  • Name - Anonymous
  • Product - Danube – Regensburg to Passau Cycling Break
  • Service rating -
    5.0
  • Service comment - Was given very clear instructions. Everything we needed was provided
  • Product rating -
    5.0
  • Product comment - Fab cycle tour 3 days was enough as only beginners
  • Date - 08/11/2016
  • Name - Felicity Smart
  • Product - Kefalonia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent, all queries promptly answered and real efforts made to meet our needs
  • Product rating -
    4.0
  • Product comment - Overall great holiday, the routes and maps were good, the bikes supplied suitable, and a minor problem swiftly dealt with by the supplier. The only niggle was the first accommodation which was very basic and poorly equipped, but the other two places were definitely above expectations. The terrain is certainly hilly but the routes well researched. I would probably have graded this holiday as moderate rather than leisurely / moderate
  • Flexitreks response - Thanks for the review Felicity. We're glad you had a great time overall and are sorry you found the first property to be a little under par - this is something we're working on with our local supplier.
  • Date - 02/11/2016
  • Name - Anonymous
  • Product - Lanzarote Cycling Holiday
  • Service rating -
    4.0
  • Product comment - Pre-tour everything ran smoothly except that we were sent the wrong GPS files before travel. This was corrected when I reported the issue though.
  • Flexitreks response - Sorry about the file mix-up and glad you had an enjoyable time in Lanzarote.
  • Date - 29/10/2016
  • Name - Anonymous
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - ..
  • Product rating -
    5.0
  • Product comment - Excellent trip. Great boat and the tour guide was one of the best we've aver had. His name is Marin.
  • Flexitreks response - Glad you enjoyed this holiday which is one of our personal favourites too!
  • Date - 18/10/2016
  • Name - Sara Sonley
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    5.0
  • Service comment - great help with questions. Always prompt response
  • Product rating -
    5.0
  • Product comment - The accommodation was great although unimpressed with one of the hotels. Only cyclists in and we were out in a room at the back with huge tree outside, shame as a sea view would have been wonderful.
    Check that the emergency number is answered please!
    Also point out to other clients that rain travel is so easy if you get the correct company. We got on the platform of ferrova sud, apologies for the spelling, and despite asking three times, once in Italian, once in English, And once actually pointing at a map and showing Matera we were sold a ticket to Alberobella and had to get off that train, wait over an hour to get back to Bari and then start again.
  • Flexitreks response - Thanks for the feedback Sara. If you could let us know which hotel you were unimpressed with we'll look at changing it for future customers. Also, in light of your experiences, we're reviewing the info we provide on local train travel. Thanks again.
  • Date - 17/10/2016
  • Name - Richard Menendez
  • Product - Cantabria and Asturias Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Everyone was very nice and tried to accommodate our needs
  • Product rating -
    5.0
  • Product comment - Lots of choices for side trips, beautiful scenery
  • Flexitreks response - Thanks Richard - we're so glad you enjoyed your tour in Northern Spain.
  • Date - 14/10/2016
  • Name - Chip Treen
  • Product - Normandy Coast Cycling Holiday
  • Service rating -
    5.0
  • Service comment - They were very helpful in setting up 3 trips for us, making several adjustments along the way.
  • Product rating -
    4.0
  • Product comment - They provided a good cycling route with a variety of scenery and terrain. The bikes could use some improvement, but did work ok. Lodging was excellent and arrangements worked well.
  • Flexitreks response - Thanks Chip. So glad you enjoyed the first leg of your trans-European cycling adventure.
  • Date - 10/10/2016
  • Name - Anonymous
  • Product - Alsace Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent, all queries were dealt with swiftly.
  • Product rating -
    5.0
  • Product comment - Very well organised and great personal service from the Operator
  • Flexitreks response - Many thanks for this short and sweet review!
  • Date - 06/10/2016
  • Name - Liz Woods
  • Product - Camino de Santiago Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good pre booking service but think description of advertised holiday could have been better
  • Product rating -
    3.0
  • Product comment - Unhappy about the amount of the route on main roads that I was not expecting, in particular 1 day on main road all day. Although not very busy there was fast traffic and trucks on the road and we did not enjoy the day. We recognise senderos were sending us along the Camino, but looking at the map it looks as if a longer route but on smaller roads could be offered as an alternative.
    Also senderos directions were out of date...the route directed us to a bridge that looked like it fell into the river yrs ago, and a motorway junction didnt feature in the directions, The comments about road conditions and hills seemed inconsistent. There were lots of great things about the Camino, but we feel that the description on the website does not give warning about the time on main roads, and with a little more thought for what non religious cycle tourists would like the holiday could have been better.
  • Flexitreks response - Thanks for the useful feedback Liz. In light of your comments, our local supplier is reviewing this route for 2017 with the goal of using quieter roads wherever possible. As you say this will make the route longer but should make it more enjoyable.
  • Date - 06/10/2016
  • Name - Chip Treen
  • Product - Danube – Regensburg to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Mostly very good, but a few issues. Luggage was late one day, tho quickly fixed when they were notified. One motel lacked wifi - not a big deal. Most arrangements went as expected. All motels were at least very good and some excellent. Breakfasts were all good. Bikes were adequate for Danube, tho side trips with climbs were challenging. Route books were very good - almost too much information.
  • Product rating -
    4.0
  • Product comment - See previous comments on this trip.
  • Flexitreks response - Thanks for the review Chip and sorry about the luggage issue in Passau. Glad we were able to sort it as soon as you contacted us.
  • Date - 06/10/2016
  • Name - James Edwards
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    5.0
  • Service comment - We had a great time. From the start, we were kept well informed and questions answered promptly by phone and email whenever we had them. Once we went on the trip, everything was organised and we could just relax. We would highly recommend!
  • Product rating -
    5.0
  • Product comment - Brilliant, loved every minute of it. Wished we had done a little bit of training before hand though! We would happily do it again.
  • Flexitreks response - Thanks for the lovely feedback James. Don't worry, I think we all wish we'd done more training before starting a tour. You enjoyed it and that's the main thing!
  • Date - 06/10/2016
  • Name - Simon Townsend
  • Product - Provence Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Allyson was charming and helpful and sorted out what needed to be.
  • Product rating -
    5.0
  • Product comment - Holiday lived up to expectations, although the route notes could do with updating and were confusing in places.
  • Flexitreks response - Thanks for the feedback Simon. That's odd as the route notes are checked before the start of each new season. We'd really appreciate any examples of where the route notes are incorrect so we can investigate and correct them if necessary. Many thanks
  • Date - 02/10/2016
  • Name - Anonymous
  • Product - Dordogne Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Accommodation and food were very good, we were upgraded at no extra cost. The terrain was more hilly than expected from the holiday description which made the cycling tough at times and you need to be cycle fit to do this tour. It certainly went beyond 'expect a few hills but nothing too strenuous'.
  • Product rating -
    4.0
  • Product comment - Good hotels, food and itinerary but tougher than advertised cycling.
  • Flexitreks response - Thank you for the valuable feedback. In light of your comments and a subsequent conversation with our local supplier we have amended the grade of this tour from leisurely to leisurely-to-moderate.
  • Date - 01/10/2016
  • Name - H&T
  • Product - Kefalonia Cycling Holiday
  • Service rating -
    4.0
  • Service comment - All very efficient and easy booking process.
  • Product rating -
    4.0
  • Product comment - We loved Kefalonia as a cycling destination, although we were glad to have chosen September as it may have been too hot in July and August.

    We enjoyed the variety of routes and felt that we had seen a good portion of the island. The cycling was challenging at times, especially some of the climbs, but all the effort was rewarded by fabulous views and descents. The road surfaces were generally very good and traffic conditions better than we expected.

    The bikes were very well maintained/equipped and the bike shop staff were very helpful and accommodating. We had one small issue which was that only one of the bike computers worked. The smaller bike was still on the large size for me (petite female rider) and may have benefited from a shorter stem.

    The accommodation was generally fine but rather mixed in quality. We loved the Olive Bay in Ag. Efimia but were rather disappointed by the Rodi Apartments. The rooms themselves were very tired and rather cramped, but the pool area and views were lovely. We thought a better location for this first stop might be a bit further east along the coast with access to more tavernas etc.

    The other significant piece of feedback we'd like to offer is about the day cycling from Ag. Efimia to Fiskado (day 6). The notes highlight damage to the coast road resulting from an earthquake in 2014. They say that the road should be reopened by May 2015. As at September 2016 this road remains closed. We would have expected that the notes would reflect this and provide either an alternative route or at least clarification of the closure and therefore whether or not the route is viable. We were unsure if the road was passable for bikes and therefore, given the length of the ride and uncertainties, we did not attempt the ride at all. We would have expected Flexitreks to have sought more recent and accurate information from their local contacts, and to have this in the notes.
  • Date - 28/09/2016
  • Name - Sarah McCallion
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally at Flexitreks was very helpful and knowledgeable. She always responded to enquiries in good time. Excellent service.
  • Product rating -
    5.0
  • Product comment - The whole experience exceeded my expectations. It was exactly how it was described. A beautiful cycling adventure through quiet peaceful villages with enough climbs that gave a desired workout and challenge accompanied with exquisite scenery and local charm, followed by some deserved descents. Most of the hotels were of high standard and quite rustic. I can honestly say this was a stress free, exhilarating and exciting experience. I am looking forward to booking up another one. I am just sad this one had to end. Flexitreks perfectly described this holiday. True to their word. Thank you Flexitreks.
  • Flexitreks response - Than you so much for the lovely review Sarah. We love Istria too and we're so glad you had such a great time.
  • Date - 27/09/2016
  • Name - Mary Drysdale
  • Product - Berlin to Copenhagen Cycling Holiday
  • Service rating -
    4.0
  • Service comment - There was a bit of hesitation from Flexitreks when we suggested the best way for our family to do the tour was with a tandem. First they said it wasn't possible for this trip and suggested a different tour. When we persisted and said we wanted this particular tour and were prepared to buy or rent a tandem they agreed. Mecklenburger-Radtour said we were not their first tandem tourists so I'm not sure why it seemed to be a problem for Flexitreks.
    There wasn't much communication from Flexitreks once we had booked and paid our deposit. We paid in full on the deadline and still communication was rather sparse. I phoned up to request the itinerary because we wanted to know details of the route so that we could meet friends along the way and this request was only granted 10 days or so before our departure.
  • Product rating -
    4.0
  • Product comment - It's a great trip through spectacular scenery. On occasion the instructions were not clear and once or twice inaccurate but we actually enjoyed finding our way and leaving a little to chance. In the early stages north of Berlin there really were very few opportunities to buy anything to eat along the route so it would be good to advise people to take a sandwich from the hotel.
    Leaving Neustrelitz warn cyclists about the tram lines in the road. We had a nasty accident and were taken to hospital by ambulance!
  • Flexitreks response - Many thanks for the feedback Mary and we're glad you enjoyed your trip. Our initial hesitation regarding the tandem was due to the fact that our local supplier had at first inferred this request could not be fulfilled. Only during a follow up phone call with Ally did they confirm a tandem was in fact available. Regarding the itinerary only being provided 10 days prior to departure, our records indicate that your holiday documents was emailed to you 5 weeks prior to your departure date so we were slightly confused by this comment.
  • Date - 27/09/2016
  • Name - Anonymous
  • Product - Menorca Cycling Holiday
  • Service rating -
    3.0
  • Service comment - I don't feel it was an accurate description of what this bike tour is like .it was called a leisurely ride but the terrain was quite hilly with long steep descents down to the beaches. Also a very busy time of year with lots of traffic on the narrow cycling roads. The weather was very hot in September with high humidity levels and we still managed to get lost on the gps. We were unable to continue the trip.
  • Product rating -
    2.0
  • Product comment - I don't feel like this cycling trip was adequately described. The bike tour guide Xavier was very helpful to us and we just rented a car instead and utilized all the rest of the bike trip by car. Xavier was very helpful and continued to keep in touch as needed. We were disappointed with the busy roads, traffic, not enough cycling paths and the only type of people we saw riding were quite experienced cyclists. I did a lot of training for this bike trip and could have managed but I didn't feel it was safe with all the traffic and narrow winding roads. Would not have been a pleasurable experience. I would also do,a guided trip next time so we wouldn't be wasting our time getting lost and have more direction on where to find places to eat and stop for drinks etc. Gps was helpful to some degree. September too hot and humid to cycle in menorca and quite hilly throughout with long steep descents to beaches. When we rented the car for the rest of the week I kept noticing how difficult it would have been for us to bring our bikes to some of these places through some of the trails.
  • Flexitreks response - We're so sorry that you did not enjoy your cycling holiday on Menorca. We're aware the weather was particularly hot during your trip and this may have been a contributing factor. The cycling route is not known for being busy and it sounds like you may have been a little unlucky in this respect which is regrettable. We take on board your opinion that this tour should be awarded a higher grade and will bear this in mind when considering the feedback from future customers.
  • Date - 27/09/2016
  • Name - Anonymous
  • Product - Bordeaux to Biarritz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Thorough and helpful. We were a family of 5, with older children, and Flexitreks discussed carefully with us the various options available and helped us select a tour that was just right for our family. l
  • Product rating -
    4.0
  • Product comment - A good dedicated cycle path, with peaceful largely traffic-free cycling. The bikes were good quality and served us very well. Accommodation in Bordeaux, Arcanchon and Biarritz was excellent.
  • Flexitreks response - We're so glad you enjoyed your family cycling holiday and many thanks for the lovely review.
  • Date - 26/09/2016
  • Name - Jeremy
  • Product - Bordeaux to Arcachon Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Pre-tour information came through in good time and was comprehensive. As ever, further questions we had (in this case about the type and model of electric bike we would be using) were answered quickly and clearly.
  • Product rating -
    5.0
  • Product comment - Good quality bikes (the electric bike was tremendous!) and very clear route guide. We only went (briefly) wrong a couple of times and that was because I wasn't paying close enough attention.

    We're both 50+, not particularly fit, and not regular cyclists but the daily distances and difficulty of the route was well within our capabilities, and we greatly enjoyed the transition in scenery from rolling hills of vineyards, through flat heathland and forest, to the coastal lagoons and sand of the Atlantic.

    Choice of hotels was great. All comfortable and convenient, and varying in character. La Maison Rose at Origne, where you eat home-cooked dinner with the owners at their dining table was particularly memorable.

    All in all, a fantastic holiday, and we are now working out where to go next.
  • Flexitreks response - Many thanks Jeremy. So glad the trip was the right level for you both and well done for managing to keep up with the e-bike!
  • Date - 25/09/2016
  • Name - Fiona
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    5.0
  • Service comment - Very informative and stressless
  • Product rating -
    5.0
  • Product comment - From the moment we arrived at the boat,which was earlier than check in time, everyone could not have been more helpful. We had a lovely boat,the princess Diane,very spacious and clean. The staff were delightful and informative,the cycling was do able but challenging at times. But by the end of the week we had seen a huge variety of islands,places to see and met some interesting people too. Fantastic holiday,we are now hooked on this type of holiday,no going back to beach ones!!
  • Flexitreks response - Lovely feedback - thanks Fiona. We're so glad you are now bike and boat holiday converts!
  • Date - 24/09/2016
  • Name - Donna
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Easy to contact. Quick to respond. Offered good options.
  • Product rating -
    5.0
  • Product comment - The local company was great. Routes well identified with yellow arrow stickers, maps were excellent, directions clear, reset points a great idea as you did not get muddled with km over the day. Guide to sights in each area interesting and helpful, especially the restaurants.
    Bikes and equipment in excellent condition.
    Countryside amazing. Hotels were all interesting and different a great mix not just run of the mill.
    Ride was more hilly than all of us expected. Map with elevations a good tool.
  • Flexitreks response - Thanks for the review Donna we're so glad you enjoyed your cycling adventure in Puglia. We agree that website elevation charts would be useful for such tours and we're looking at how best to facilitate this.
  • Date - 20/09/2016
  • Name - Paula
  • Product - Puglia and Matera Deluxe Cycling Holiday
  • Service rating -
    4.0
  • Service comment - It was informative and emails kept us informed
  • Product rating -
    2.0
  • Product comment - The cycling instruction were not clear and did not reference roads well. There weren't enough points of interest noted. There was no warning bell on any of the bikes and 2 of the 4 bikes had trouble with the gears. The area was lovely and we enjoyed all the hotels we stayed at. We wanted to try the self guided tour using only the instructions given to us but we had to resort to GPS many times.
  • Flexitreks response - Thanks for the feedback Pauline. We're sorry you found the the instructions unclear on this trip. Our local supplier reviews them regularly but does admit the lack of landmarks at certain points (lots of lovely old stone walls and olive trees but little else ) does make guidance instructions a little tricky at times. I'm also sorry you had some bike issues and understand our local supplier did offer to replace them but your group elected to use the spares they had available instead. 
  • Date - 19/09/2016
  • Name - Paul
  • Product - Venice Cycling Break
  • Service rating -
    4.0
  • Service comment - We asked whether we could go one day later than the advertised last date of season and it was positive. There may have been the odd question answered but all pretty straight forward stuff. We did later have to ask about transfer costs as the ferries involved in the tour were not included.
  • Product rating -
    5.0
  • Product comment - We had wondered what there was to do regarding a self-guided cycling break ie. we could have put it together ourselves couldn't we ? Well, that may still be so but having said that they did think of everything. The bikes were great as were the accessories. The hotels were great too on the whole. The info was also good but I'd be lieing to say we didn't get lost a few times. The schedule is very accomodating and the cycling incredibly flat and easy so even with getting lost and not getting up too early, we still made destinations in good time. The scenery was good even though sunshine would have made it a lot better (mid Sept.). They did manage to lose our luggage on the final hotel transfer but in the end it only lost us an hour or so although it obviously caused a deal of stress. The only minor negative is that the ferry transfers aren't included - not big money but a bit niggling really. Venice is a must see so this makes for a perfect short break to see such a delight and still get some exercise in. I wouldn't recommend it for people wanting any proper cycling though. Perfect for beginners. Tbh, the best praise I can make is for coming up with a 4 day break at all when so many others have 7 day minimums.
  • Flexitreks response - Thanks for the review Paul and we're glad to hear you enjoyed your holiday. We'd love to build in the cost of the ferries but unfortunately the ferry operators can't facilitate this at the moment. Rest assured we'll keep trying though.
  • Date - 19/09/2016
  • Name - Yvonne Hall
  • Product - Amalfi Coast Bike and Boat
  • Service rating -
    5.0
  • Service comment - Great service from Flexitreks- easy to book, informative joining instructions and nothing was too much trouble for Ally who responded quickly to all of my questions.
  • Product rating -
    5.0
  • Product comment - This was our first cycling holiday and Wow what a holiday from start to finish. Too many great features to mention them all but here are the highlights - Alex our guide was fantastic and what she didn't know about the local area wasn't worth knowing; boat and crew were great, surprised at the standard of comfort and the quality of meals on board; the route both sailing and cycling did feel like we saw an awful lot of the area with beautiful scenery, lots of local charm and of course the cycling which at times was 'challenging' i.e. a few climbs and at times was 'exciting' i.e. Italian roads but I'm a bit of a novice and still managed to do it with the help of an e bike and of course the support of our guide. Overall a fantastic experience which I'm hoping to repeat sometime in the future.
  • Flexitreks response - Thanks for the lovely feedback Yvonne. We're so glad you had such a wonderful time and that the e-bike worked out for you. We look forward to assisting you with your next cycling holiday.
  • Date - 18/09/2016
  • Name - Kim
  • Product - Umbria Wine and Gourmet Cycling Break
  • Service rating -
    5.0
  • Service comment - Communication was regular and not confusing. We knew where we had to be and when.Based on their pre tour service I would recommend the company
  • Product rating -
    5.0
  • Product comment - The whole tour was excellent. Hotels were good. Bikes were good. No problem with luggage transfer. Plenty of good wine tastings. Taste of Umbria food dinners were excellent. Would have liked the tour to be 1 day longer.
  • Flexitreks response - Thanks Kim, we're so glad you enjoyed your Umbria Wine and Gourmet Cyclig Break with us.
  • Date - 17/09/2016
  • Name - Anne
  • Product - Sicily West Coast Cycling Holiday
  • Service rating -
    5.0
  • Service comment - This is the second time I have booked through Flexitreks and have recommended them to several people. They have a large selection of cycling holidays, and really listen to what sort of holiday I want before giving advice if needed. Both times I have booked at short notice. They are also very efficient. I will use them again for certain.
  • Product rating -
    4.0
  • Product comment - Accomodation ranged from good to very good. Many had pools, all had good service.
    Bicycles were a little heavy (compared with what we had been given on a previous holiday) but gears and equipment worked well.
    Route and instructions: mainly along minor roads with one exception at the beginning. Routes were attractive and ran through a variety of landscapes both along coastal roads and inland agriculture, not too challenging apart from a long 4 km hill on day 1 which we were warned about verbally but not in the instructions. Instructions in towns could have been better detailed. Without resorting to Google Maps we would have got lost. Daily route maps would have been helpful.
    A very enjoyable holiday and just a little more attention to detail would have been helpful.
  • Flexitreks response - Many thanks for the comprehensive review Anne. We've now updated our website itinerary to include a reference to the climb from Casteluzzo to Purgatorio and we're liaising with our local supplier in Sicily to address the quality of the route maps. We look forward to helping you with your next cycling holiday.
  • Date - 17/09/2016
  • Name - Peter
  • Product - Burgundy Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - We were kept well informed from the beginning and all stages of planning and payment were good
  • Product rating -
    5.0
  • Product comment - Everything went smoothly and as we expected. Bikes were good as we're the hotels and restaurants.
    Only gripe: menus were not sympathetic to vegetarians.
    Hotel Dracy was bland and in an uninteresting locality.
  • Flexitreks response - Many thanks for the review Peter. We've fed your comments re vegetarian menus and the Hotel Le Dracy back to our local supplier.
  • Date - 14/09/2016
  • Name - Jane
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Straight forward, hassle free, friendly service.
  • Product rating -
    5.0
  • Product comment - Challenging to cycle every day without a break, but the views and sights made it worth it. we did the route on a tandem with no problems at all - in fact it was handy to have one person able to ride hands free and read the directions!
  • Flexitreks response - Thanks for the review Jane and we love that photo overlooking Torbole and Lake Garda!
  • Date - 13/09/2016
  • Name - Grant
  • Product - Prague to Dresden Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Reservation process and billing went quite well. Perhaps we missed it, but we do not recall being advised that each bike would include lights and a bell, so we brought our own, but did not need them.
  • Product rating -
    4.0
  • Product comment - Bicycles were very comfortable. We need to upgrade the hand grips on our own bikes to try to match those on our bikes used on this tour. The tour route was beautiful and the directions provided were very good. Our only complaint is with two of the accommodations. Room in Hotel Expo for our first of three nights in Prague (#118) left a bit to be desired. Train tracks not far outside the room were busy all night, awaking us with each passing train. We were happy that the hotel, upon our request, moved us to the other side of the hotel for our remaining two nights. This was a very quiet room. Rooms in Melnick, Litomerice, and Dresden were great. Room in Decin (#104) was very unsatisfactory. There was no air conditioning, so, since it was very warm out, we left the window open for some of the night. It was just above the hotel bar's outdoor seating, so we smelled smoke as long as the window was open. Late night revelers crossed the market square all night and were very loud, even at 0330 hrs. We had to close the window in order to get some sleep.
  • Flexitreks response - Thanks Grant. Have to admit we were not aware that the bikes on this trip come equipped with lights and a bell and we have now updated the website accordingly.
  • Date - 11/09/2016
  • Name - Ann
  • Product - Bolzano to Verona Cycling Break
  • Service rating -
    5.0
  • Service comment - Helpful as last minute holiday
  • Product rating -
    5.0
  • Product comment - Great route, beautiful surroundings, medieval villages and towns to visit en route,
    Good directions, exc could have been clearer in Verona.
    Hotels good standard. Breakfasts variable.
  • Flexitreks response - Many thanks Ann, we're glad you enjoyed your cycling holiday in northern Italy.
  • Date - 10/09/2016
  • Name - Bruce
  • Product - Amsterdam Bruges Bike and Boat MS Magnifique
  • Service rating -
    5.0
  • Service comment - Good r sponge time and nice to deal with one lady over the period
  • Product rating -
    5.0
  • Product comment - Great boat. Great food. Lov e the cycle. Just a bit scary through the big towns with traffic in unfamiliar places.
  • Flexitreks response - Thanks Bruce. Glad you enjoyed yourself and that you managed to negotiate the narrow streets of those medieval towns along the way.
  • Date - 07/09/2016
  • Name - Paul
  • Product - La Rioja Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Fantastic service, regular contact and updates - couldn't be better
  • Product rating -
    5.0
  • Product comment - Simply the best cycle trip we have been on. The route and directions are fantastic and the scenery is amazing.
  • Flexitreks response - Thanks for the glowing review Paul. We're so glad you and your friends had such a wonderful time. Where to next year?
  • Date - 02/09/2016
  • Name - Mark
  • Product - Venice to Porec Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Everything worked very well and efficiently. Bikes were great, local support was very helpful, maps and instructions were comprehensive and suitcases always arrived at destination hotel. Some hotels better than others but all were acceptable considering the price
  • Product rating -
    5.0
  • Product comment - This is a great route. Mostly following the coast and great to visit three countries in on cycle trip. Some hills on the last two days but nothing to daunting if you have a reasonable level of fitness.Trieste was probably the highlight for me
  • Flexitreks response - Thanks Mark. We're glad you enjoyed your cycling holiday in Italy, Slovenia and Croatia!
  • Date - 31/08/2016
  • Name - Tim
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Good communications by phone & email. Always did what they'd promised - quickly. Were able to change the hotel in Passau to a more central one.
  • Product rating -
    5.0
  • Product comment - Great introduction to cycle touring and would thoroughly recommend it to anyone. Suitable from 8 to 80. We had conventional cycles with 24 gears but we were amazed by the number of people on eBikes. The route guide was a bit of a hoot trying to translate the German to English translation but generally worked well. Always a good idea to check out the route to each of your hotels from a well defined location (eg a bridge, town square, big church, etc..). Best scenery is during the first 2 days so get into relaxation-mode quickly and have the camera out! Crossing the river by ferry-boat or bridge was generally easy although one crossing via a power station did involve wheeling bikes (plural = chivalry is not dead!) up ramps at the side of several flights of steps (and down again).What's also nice is that whilst you are self-guided and have your own particular combination of hotels, you tend to bump into the same people several times during the tour. This gives plenty of scope for swapping stories and experiences during the evenings.

    Would definitely do another cycle tour and would check out Flexitreks first!
  • Flexitreks response - Thanks for the lovely review Tim. Yes, e-bikes really are becoming the norm on certain routes and the Danube Cycle Path is definitely one of them.
  • Date - 28/08/2016
  • Name - Alan
  • Product - Amsterdam Bruges Bike and Boat II
  • Service rating -
    5.0
  • Service comment - Excellent service.
  • Product rating -
    5.0
  • Product comment - Everything about the trip was excellent - even the weather!!!!!
    The boat, crew, and food on board was very good, and the guide was extremely helpful and supportive.
    A different type of holiday for us, but certainly one we will be doing again.
  • Flexitreks response - Thanks for the great review Alan, We're so glad you enjoyed your bike and boat holiday aboard the lovely, if unpronounceable Tijdgeest. We look forward to helping you with your 2017 cycling holiday plans.
  • Date - 27/08/2016
  • Name - Dayton
  • Product - Turku Archipelago Cycling Holiday
  • Service rating -
    5.0
  • Service comment - All questions answered cheerfully
  • Product rating -
    5.0
  • Product comment - Great touring in a really interesting, scenic part of the world
  • Flexitreks response - Thanks for the review Dayton. I take it you never did need to use Finnish for "we are lost" after all?
  • Date - 27/08/2016
  • Name - Anonymous
  • Product - Krakow and Dunajec Cycling Holiday
  • Service rating -
    4.0
  • Product rating -
    4.0
  • Product comment - Had a great holiday, but could you please point out to your clients that this particular trip also takes you over the border into Slovakia on 2 occasions, when I bought my travel insurance it was for being in poland only, technically wasn't insured for being in Slovakia, going down the dunajec gorge was on the Slovakian side, which, incidentally was the most scenic part of the trip, stopped for lunch, didn't have any euros on me, but fortunately accepted polish currency. It just would have been good to know. Unfortunately I had a tumble from the bike on the 2nd last day of the trip, just braked too hard on gravelly bit of road, no one else involved, fortunately, got taken to hospital by ambulance and had leg stitched, couldn't fault the service, even the policeman that breathylised me was polite and curteous. (I DID PASS!) The police had asked our polish guide if I had been drinking, was told no, but did say, 'we could fine her for not having lights on the bike', they didn't, none of the bikes had lights, so everyone could have been fined, perhaps that's something you will need to speak to Bird Services about, although all the cycling was done in daylight, but if delayed for any reason, you could get benighted! I didn't cycle the last morning, but got taken to village where bus was picking everyone up, along with holiday walkers, to go back to krakow, so didn't miss too much. Overall good holiday, good company, good food, and accommodation, but maybe, for me just a bit too much on roads, and not enough cycle tracks.

    Please excuse me if you did supply the information about being in Slovakia, as sometimes my skim reading if not always accurate! I will stand corrected if applicable.

    Kind regards
    Linda Symon
  • Flexitreks response - My goodness, what an adventure you seem to have had! I am sorry to hear you had an accident but glad nothing was broken. I hope the stitches have been removed and you are on the road to recovery. The police in Poland certainly handle things differently - it was good you had the guide at hand and also the E111 card worked! Thank you for the feedback and constructive comments about the trip. We will certainly update ‘client holiday details’ to advise future clients that they should consider bringing some Euros with them as they will cross into Slovakia and I am sure this will help. We do say that the part of the itinerary where you cycle near the Gorge into Slovakia is quite stunning but again we will try and make this clearer. I am pleased that overall you had a lovely time.
  • Date - 21/08/2016
  • Name - Bruce
  • Product - Venice to Mantova Bike and Boat
  • Service rating -
    5.0
  • Service comment - Friendly, engaging and helpful service from Ally made selecting and booking the trip a breeze.
  • Product rating -
    4.0
  • Product comment - The highlight of the trip was the staff. The the boat, its crew, the guide and the food were fantastic. The actual cycling was a bit repetitive due to the terrain but was very accurately represented in the product description.
  • Flexitreks response - Thanks for the review Bruce. Yes, the guide and boat crew are great and it's obvious they really love what they do. I know what you mean about some of the cycling being a little repetitive and I guess this is down to it being an easy route with some flat, rural terrain in places.
  • Date - 20/08/2016
  • Name - Brian
  • Product - Segovia Cycling Holiday
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - All details confirmed
    Excellent information about each holiday offered
  • Flexitreks response - Thanks for the great pictures Brian. Love the Team GB jerseys - we need to get some of those for our next trip.
  • Date - 17/08/2016
  • Name - Margaret
  • Product - Heidelberg to Koblenz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Booking through Flexitreks was excellent and very efficient,
  • Product rating -
    5.0
  • Product comment - Only problem was, arrived in Heidelberg thinking there would be a group to meet only to find I was the only one doing the 6 day cycle trip...wouldn't have chosen to do this on my own but once over the shock of being in a foreign country, trying to follow complicated maps, getting lost (but being redirected by helpful locals) loved every minute of the ride!
  • Flexitreks response - So glad you enjoyed your cycling holiday after all Margaret. To be assured of having fellow cyclists on the trip we would always recommend booking a guided rather than a self-guided cycling holiday. That said, it sounds like you had a great time and made friends along the route anyway.
  • Date - 14/08/2016
  • Name - Kate and Ruth
  • Product - Rothenburg to Donauwoerth Cycling Break
  • Service rating -
    5.0
  • Service comment - Alyson in the main office was very helpful and quick to respond to questions and to help when I had credit card issues on payment

    Our tour start date coincided with floods in the area that we would be biking through, and the day before we set out Alyson verified for us that the routes would be clear and there would be no detours
  • Product rating -
    4.0
  • Product comment - The majority of the tourist and route material was in German with only route instructions in English which meant that we had no information on the sights along the way.The materials were split with maps in the German book and translated text directions on a separate sheet. This made navigating unnecessarily difficult. Compounding the problem there was no bike mounted map carrier provided which meant frequent stops to consult the various sets of materials.

    The bike gears on both the rental bikes provided by Donau needed a tune up before they were delivered to us as we found several of the gears were unavailable

    All of the accommodation (comfort level) was good and very well located in town centres and we enjoyed the route and the destination towns
  • Flexitreks response - Thanks for the feedback Kate. We're glad you enjoyed your holiday overall. We take your point about the route notes and are working with our local supplier to improve these documents for English speaking customers.
  • Date - 13/08/2016
  • Name - Fiona
  • Product - Frisian Sea Bike and Boat
  • Service rating -
    5.0
  • Service comment - Very helpful booking and thorough paperwork. Friendly staff.
  • Product rating -
    5.0
  • Product comment - We were looking for an active holiday to take our two teenagers that wouldn't totally exhaust us parents and this was perfect.
    The boat was lovely - well kept, clean, with good sized cabins and friendly staff who spoke good English.
    The bikes were good quality and easy to use and the cycle paths are brilliant. We are not cyclists at home but didn't find it too taxing even though the distances were challenging a couple of times.
    The food was good although no choice of menu and the atmosphere was relaxed and enjoyable. We spent the evenings playing cards rather than on phones so that was a bonus.
    I was surprised there were not more families aboard - only one other family with two teenagers and the rest were older couples as this is a great holiday for young people.
  • Flexitreks response - Thanks Fiona and yes, we're also surprised that this holiday doesn't attract more families too. Hopefully your lovely review will encourage others to try this unique style of holiday in the future.
  • Date - 07/08/2016
  • Name - Michael
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The Flexitreks team were very helpful and in regular communication.
  • Product rating -
    5.0
  • Product comment - Had a FANTASTIC time. Weather wasn't perfect - but it can be rainy any time during the summer.
  • Flexitreks response - Thanks for the review Michael. Yes, the alpine summers can be a bit hit and miss at times but we're glad you had a fantastic time anyway.
  • Date - 04/08/2016
  • Name - Anonymous
  • Product - Amsterdam Bruges Bike and Boat II
  • Service rating -
    4.0
  • Service comment - Did not use but this site requires a rating.
  • Product rating -
    4.0
  • Product comment - We loved seeng Belguim and The Netherlands and this is a great way to do it. The boat, The Sarah, could not have been nicer. The chef was excellent, the rooms were very nice. We loved traveling this way and would do it again. We lucked out having only 5 guests on our tour. I'm sure it's a much different experience with a full 22 or so, especially since they allow children.

    The guide, Leon, was very nice and helpful. He did not however know the route well and over 3 days we road 14 miles farther then the estimated mileage because we had to keep turning around or he took us on side trips but didn't really know how far they would be. We knew this because one of the guests had a GPS. They don't provide odometers. We visited several castles or other interesting sites but he didn't know even the briefest of history and it would have been so nice to have gotten some information. I tried to discuss these things with him and he got very defensive saying he can't be expected to be familiar with all the routes. After this conversation he did start leaving us a cross roads so he could ride ahead and confirm the route. This helped a lot.
  • Flexitreks response - Many thanks for your review. I'm glad you loved seeing Belgium and the Netherlands on a bike and boat holiday. I'm very sorry that the guide was a little under par in his local knowledge and we have forwarded your feedback to the barge owner requesting that this area be improved on.
  • Date - 04/08/2016
  • Name - Derek
  • Product - Krakow and Dunajec Cycling Holiday
  • Service rating -
    5.0
  • Service comment - The Flexitreks team were very helpful and supportive in answering queries raised in a timely manner - cheers.
  • Product rating -
    5.0
  • Product comment - Overall a very enjoyable holiday - suited to a relaxing pace of life (bikes not built for speed) through some scenic countryside.
    The route was well selected, with much either downhill or flat - although there are a few sections on more busy roads (cannot be helped) and unfortunately Polish drivers are not very forgiving of cyclist.
    The tour company on the ground were responsive and helpful to any assistance required.
    Overall the hotels were of a good standard - 'comfort' standard - except for the 1 night when the hotel offered is also used by the 'simple' category.
    The food was variable - overall good, although some unusual touches of most note was the desire by the providers for us to eat late afternoon - it seemed to get earlier as we travelled along.
    Absolutely no issues with language - the Polish people we met were great - English is understood by many, especially the younger generation.
    Overall thoroughly enjoyed the holiday.
  • Flexitreks response - Many thanks for the review Derek and we're so glad you enjoyed your holiday overall. Our local supplier is working to source an alternative 'superior' hotel for the night in Nowy Targ and we've also asked that the evening meals be served a little later than you experienced.
  • Date - 03/08/2016
  • Name - Anonymous
  • Product - Provence Cycling Holiday
  • Service rating -
    4.0
  • Product rating -
    5.0
  • Product comment - clear ordering and invoicing and no 'fluff' trying to sell extras
  • Flexitreks response - Thanks for the positive feedback, we're glad you enjoyed your cycling holiday in Provence.
  • Date - 31/07/2016
  • Name - Anonymous
  • Product - Bruges and Flanders Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very good indeed, answered all of our questions and even sent us a preview of our route map on request.
  • Product rating -
    5.0
  • Product comment - Fantastic cycle route with lots to see and take in. So much history with the Poppy Trail, very emotional and meaningful. Hotels were very good and so were the luggage transfers each morning. Excellent holiday, we really enjoyed it and we can't wait to try another tour.
  • Flexitreks response - So glad it all went well. This cycling holiday really is a great way to tour Flanders and take in the WWI battlefields and cemeteries.
  • Date - 31/07/2016
  • Name - Anonymous
  • Product - Dalmatia National Parks Bike and Boat
  • Service rating -
    5.0
  • Service comment - Booking was easy and any queries answered quickly
  • Product rating -
    5.0
  • Product comment - The most amazing week of cycling and sight seeing plus the added bonus of swimming off the boat every day
  • Flexitreks response - We love these bike and boat holidays in Croatia too and for exactly the same reasons. Swimming from the boat after a day in the saddle is pure heaven!
  • Date - 31/07/2016
  • Name - Anonymous
  • Product - Danube Source to Passau Cycling Holiday
  • Service rating -
    5.0
  • Service comment - It was helpful
  • Product rating -
    5.0
  • Product comment - Everything worked well and we had a great time
  • Flexitreks response - Many thanks and we're glad you had a great time.
  • Date - 31/07/2016
  • Name - Fiona
  • Product - Black Forest Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Responded promptly to emails and accommodated the holiday to our flights. Very personal.
  • Product rating -
    5.0
  • Product comment - A brilliant family week cycling. Amazing cycle paths and still can't believe how courteous traffic are to cyclists in Germany. We were initially worried whether our 9 year old son could manage the full distance but he did so with ease. There were lots of opportunities to cut the rides short if needed though. Would thoroughly recommend this holiday and we will definetely be booking another cycling holiday with you next year.
  • Flexitreks response - Great to hear everything went so well Fiona and in light of your comments we will definitely be recommending this tour to family cyclists in the future. I look forward to discussing next year's trip with you soon.
  • Date - 31/07/2016
  • Name - Atida
  • Product - Atlantic Coast from Porto Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Always quick responses with emails in the planning stage and happily accommodated our alterations to the regular trip.
    The briefing the day before was thorough and the guy was nice and friendly.
  • Product rating -
    4.0
  • Product comment - We enjoyed the bike ride very much.
    The scenery is pretty and the riding was quite easy which is what we wanted.
    We were a little disappointed that the tour was mainly GPS dependant . We have done a number of these self guided bike trips in the past and enjoyed self navigating.
    But the maps on this trip were very undetailed and the intention is for riders to rely on the GPS - which is certainly reliable , but to us- takes away some of the fun.
    We felt that lot of what you are paying for on these self guided trips is bag transport , and secondly route guidance./ detailed maps and route descriptions. But the latter has now been replaced with a GPS and really , one could just use their phone and Google Maps .
    ( which is what i did one day when we got separated and only one of us had a GPS )
    That said, the 2 staff we encountered were lovely , professional and helpful.
    Everything ran smoothly from a logistics point of view and was well organised. We were very impressed by details such as supplying us with a local mobile phone .

    The chosen hotels were generally good.
    Espinho was average.
    Aveiro was fabulous.Highlight of the trip !
    Praia da Mira was gorgeous, but it was frustrating being at a hotel a few kilometres away from the beautiful beach.
    Figuera da Foz was an incredible beach .

    Overall a great holiday and we would recommend Portugal Nature Trails.




    We particularly liked the one in Averes
  • Flexitreks response - So glad you enjoyed your trip Atida. To be honest, this is the first time we've heard of someone preferring route notes and maps to gpx tracks and it'll be interesting to see how many others echo your sentiments. We find that most customers, who have a choice, prefer to use a GPS as it allows them to enjoy the ride without having to stop and consult the map/notes every few kilometers. That said, I also appreciate that if you enjoy self-navigation then the maps are definitely more rewarding. What's available does differ by tour so be sure to ask about this before booking your next trip.
  • Date - 30/07/2016
  • Name - Anonymous
  • Product - Amsterdam Bruges Bike and Boat MS Magnifique
  • Service rating -
    5.0
  • Service comment - Ally was very helpful in providing a rapid response to my questions re: barge trip. She phoned me soon aftrer I made an online inquiry and arranged a booking on the barge. I would use and recommend Flexitreks in the future.
  • Product rating -
    4.0
  • Product comment - Tour was splendid, crew friendly, guide (Tom was laidback, funny and took us on many land tours at stops along the way and a private canal tour in Amsterdam), food was fine, but not as good as on a previous bike-boat tour I took off the Croatian coast.
  • Flexitreks response - Lovely to hear you will use us again and that you enjoyed your cycling Holiday aboard the lovely Magnifique. Her new sister-ship, the Magnifique II, is also now in service offering the same levels of style and comfort.
  • Date - 30/07/2016
  • Name - Anonymous
  • Product - Canal de Garonne Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks researched the possible effect that the European Football Championships might have on our cycling tour and advised us of alternate dates.
  • Product rating -
    5.0
  • Product comment - Both route and accommodation were excellent.
  • Flexitreks response - Glad we managed to help you avoid the hooligans and lovely to hear all went well.
  • Date - 30/07/2016
  • Name - Jeremy
  • Product - Bruges Cycling Break
  • Service rating -
    5.0
  • Service comment - Very efficient and, as beginner cyclists, told us everything we needed to know. Everything was ready and waiting for us when we got to our hotel - hassle free!
  • Product rating -
    5.0
  • Product comment - This was a great intro to cycling holidays for us. Very flat and gentle, plus extremely well sign-posted and easy to follow routes. Bruges is a lovely place to be centred, with lots of good restaurants and bars. Having a bicycle makes it a lot easier getting around too. Think we'll be back for more!
  • Flexitreks response - So glad we were able to accommodate your booking at short notice Jeremy and it's wonderful to hear you are now both cycling holiday converts!
  • Date - 30/07/2016
  • Name - Anonymous
  • Product - Tuscany – Pisa to Florence Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Booking the cycling trip through Flexitreks was very organized, informative, and efficient. Our contact, Ally, answered any questions I had promptly and was extremely helpful.
  • Product rating -
    5.0
  • Product comment - This was truly an amazing cycling holiday experience. It was well organized and we enjoyed the itinerary and route immensely! The scenery was just gorgeous and, when we arrived at our next hotel after a long day of riding, our luggage was safely there waiting for us. The bikes provided were awesome and we did not have any issues whatsoever. Overall, a fantastic cycling holiday and wonderful experience! We would do it again in a heartbeat. 🙂
  • Flexitreks response - Thanks for the lovely comments, in particular the service ones:) This cycling holiday really is the best way to experience Tuscany at its best.
  • Date - 29/07/2016
  • Name - Dana
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - The company was very helpful and responsive, helping me with a variety of details.
  • Product rating -
    5.0
  • Product comment - Outstanding experience. Everything was great--accommodations, bikes, itineraries, food, service. Very impressed with the entire tour and looking forward to booking another similar package in the future.
  • Flexitreks response - Thanks for the lovely review Dana - we really appreciate it. I look forward to discussing next year's cycling adventure with you soon.
  • Date - 29/07/2016
  • Name - Velocipede
  • Product - Black Forest Cycling Holiday
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - Perfect
  • Flexitreks response - We like perfect, thanks Lorna!
  • Date - 29/07/2016
  • Name - Gill
  • Product - Tulip Fields Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally at Flexitreks was polite and accommodating to all our requirements. Prompt & efficient service with informative answers to queries. Highly recommend to others.
  • Product rating -
    5.0
  • Product comment - Perfect route distances for cyclists wanting to take easy day tours of the Polders & Dutch bulbfields through varied landscapes & the coast. Some routes require a little more information & consolidation of maps, but on the whole the route guidance had good detail. Useful lunch stop-off suggestions given. Accommodation good. Bikes & cycling equipment excellent. Although flat, its worth noting that when a head wind is blowing, its hard-going along the coastal section!
  • Flexitreks response - Thanks Gill. Andy and I have been caught out by those headwinds before as well. Glad you enjoyed your holiday overall.
  • Date - 29/07/2016
  • Name - Anonymous
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Minimal involvement as we have used Flixitreks
    a few times now
  • Product rating -
    5.0
  • Product comment - Lovely trip fantastic scenery good hotels . Definitely one of the best rides we have done
  • Flexitreks response - Yes, we love this trip too. Fabulous alpine scenery without much uphill riding - perfect!
  • Date - 29/07/2016
  • Name - Anonymous
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Service comment - Ally was very helpful in all respects, especially helping an inexperienced "Yank" get connected by international telephone. All aspects of the reservation process were handled efficiently.
  • Product rating -
    5.0
  • Product comment - We had a great trip! How's that for a start! 

    We actually picked the trip from among those that were Bike and Boat on the Danube based on the superior accommodations on MS Primadonna. That worked out perfectly; the room was great and the food was excellent. The crew was also very nice as you would expect. So we give the trip four stars out of five. The service provided by *you* was absolutely five stars by the way.

    But there were two areas we think could be improved by the boat operator:

    1. The on-board bike coordinator was not very well equipped to make the daily journey as good as it might have been. We think the maps provided were very difficult to use. Specifically, the style (font, colors, contrast, clarity, etc.) of the maps made them difficult to read in our opinion. That combined with a lack of verbal information from our bike coordinator to leave us with some uncertainty each day. By the end, we realized by ourselves that there were numbered route signage along the way. If we had only been told! Also, if would have been possible for the coordinator to put up arrows where turns were recommended as he was usually one of the first to complete the trip each day.
    2. This may be the responsibility of the boat company: Some routes had stretches of 8-15 km of pathway along a dyke that was out of view of the Danube (or anything interesting). Perhaps that cannot be helped but we think a better route selection (different stops?) might have been possible. To be sure *most* of the routes were very beautiful and interesting.

    I hope you are left with the fact that we enjoyed ourselves immensely; would certainly do another “Bike and Boat” and most certainly would book through Flexitreks.
  • Flexitreks response - Many thanks for the useful review and the flattering account of my telephony skills! I am glad that you enjoyed the trip overall and while it may be small consolation to someone who has already concluded their vacation, I hope you will be relieved to hear that the maps, route notes and on-board coordinator role have all been improved immeasurably in the interim. I hope to be of service to you the next time you venture across the pond.
  • Date - 29/07/2016
  • Name - Peter
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally in the office was excellent and timely about answering questions
  • Product rating -
    5.0
  • Product comment - The only problem was the limitation of the map for leaving Salzburg. Street names are not marked and it made it hard to follow.
    The hotels were excellent and the bag transfer was seamless.
  • Flexitreks response - Thanks for the feedback Peter. We're liaising with our local supplier to see how the Salzburg map and directions can be improved. Glad everything else went well though.
  • Date - 29/07/2016
  • Name - Andrew
  • Product - Puglia and Matera Deluxe Cycling Holiday
  • Service rating -
    5.0
  • Service comment - All staff members at Flexitreks were intelligent, polite, professional and prompt, and they kept us informed about everything. They could not have been more helpful or knowledgeable.
  • Product rating -
    5.0
  • Product comment - We had a fantastic time. The itinerary, the pace, the quality of the bicycles and the choice of hotels and restaurants could not be faulted. People with seriously good taste have given a lot of thought to this holiday. They want you to enjoy it and appreciate the local culture, cuisine and geography.
  • Flexitreks response - Thanks for the lovely review Andrew. I REALLY want to do this version of the Puglia/Matera trip too as the hotels used look so wonderful. I presume from your comments that the saddle we arranged for Deborah's rental bike was fine? I look forward to helping you both with next year's cycling holiday!
  • Date - 29/07/2016
  • Name - James
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very helpful in planning which of the trips would be most suitable for my 10yo. That said, 15th century frescoes and churches are not really his thing!
  • Product rating -
    5.0
  • Product comment - Great hotels - though not always very central. Clear directions and a really beautiful route.
  • Flexitreks response - Thanks James. Yes, maybe this trip was a bit culture-rich for Hugo. I know you both really loved our Lake Constance Cycling Holiday last year so let's try and find something more along those lines next time.
  • Date - 29/07/2016
  • Name - Anonymous
  • Product - Black Forest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Efficient service
  • Product rating -
    4.0
  • Product comment - Awkward at the hotels as nobody had heard of flexitreks
  • Flexitreks response - Yes, reservations are made by our local suppliers and it is their name that the hotels will recognise. Our comprehensive Holiday documentation always includes the local supplier's details.
  • Date - 28/07/2016
  • Name - Steve and Kay
  • Product - La Rioja Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Used Andy and Ally for several cycling holidays and the trips are getting better and better. Discussed this trip and several others in the past, and they seem to understand what we are looking for.
    Cycling level, comfort level, always as promised.
    Will be using Flexitreks again.
  • Product rating -
    5.0
  • Product comment - Loved this Rioja cycling trip. Very quiet roads, beautiful scenery, different image of Green Spain every day. Rural, Wild, Canyons, Wine country. Very nice!
    Seemed like real Spain.
    Transfers to and from the airport a massive bonus as we took our own bikes.
  • Flexitreks response - Glad you and Kay enjoyed this trip so much Steve. Also totally impressed you do all these trips on bikes you've built yourself! Where next?
  • Date - 28/07/2016
  • Name - Dot
  • Product - Danube 4 Countries Bike and Boat – MS Primadonna
  • Service rating -
    5.0
  • Service comment - Ally was very friendly and informative. She was efficient and always responded timeously to our enquiries.

    Would definitely use Flexitreks again
  • Product rating -
    5.0
  • Product comment - Would rate this as excellent to very good really. We had a disappointing start as there was a lack of communication about where the boat was moored. It was not able to get to Passau as the Danube was too high. Thankfully, Flexitreks were most helpful at ensuring we arrived at our destination.

    Accommodation and food were excellent. Bikes were superior. Information on the bike tour could have been a bit better - but that could have been down to the translation. We misinterpreted some points most days, but quickly got back on track.

    Overall very pleased with our holiday and would definitely repeat the experience.
  • Flexitreks response - Thanks for the review Dorothy. Yes, the exceptionally high-water in Passau made for an interesting start to the trip but I'm glad we got you there in the end. Another bike and boat trip next year or something on dry land? There's loads of choice so get in touch and I'll be happy to make some recommendations.
  • Date - 25/07/2016
  • Name - David
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    5.0
  • Service comment - - the service I received from Ally from Flexitreks was fantastic. She was prompt, friendly and helpful. She is an asset to your company and you should ensure you look after her!

    - the local contact who picked us up in Innsbruck unfortunately didn't speak any English (none at all) which made the initial start off a little challenging but we got there in the end.
  • Product rating -
    5.0
  • Product comment - I was very impressed by the hotels and the cycling tracks for the first few days. Everything was well sign posted and easy to follow. The last day (Cycling to Verona) was very different with hardly any sign posts and the instructions in the booklet were not matching up with the street signs and detours etc very well which made thing a bit challenging but we got there in the end.
  • Flexitreks response - Thanks for the review David, its always nice to hear you're appreciated! Sorry about the language problem on arrival and the tricky directions in and around Verona, I've fed this back to our local people and asked them to investigate. I look forward to helping you with your next cycling holiday.
  • Date - 23/07/2016
  • Name - Doone
  • Product - Danube – Passau to Vienna Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Staff (particularly Ally) have been very helpful in organising a customised/modified tour for us on two separate occasions, both of which have worked out very well and suited our needs perfectly.
  • Product rating -
    5.0
  • Product comment - Although we are both quite fit, we chose this 'easy' tour so that we would have plenty of time for sight seeing along the way and that worked out very well. Our excursions off the main track were some of the highlights for us.
  • Flexitreks response - Nothing wrong with picking an easy tour Doone, I do it all the time and it's supposed to be a holiday after all! I really appreciate the personal mention under service and look forward to discussing your next cycling adventure with you soon.
  • Date - 21/07/2016
  • Name - Millie
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - all questions were answered promptly and clearly

    it wasn't clear that the winery and cheese tours had to be especially lined up ahead of time (even though no added cost). luckily the local operator was able to line up one of the two of them for us, and was able to arrange for a great tasting for us (added cost)..
  • Product rating -
    5.0
  • Product comment - enjoyed the hospitality and services provided very much. routes were great. we would never have found them on our own, or any of the interesting little highlights - we stopped at them all..
  • Flexitreks response - We're so glad you enjoyed your cycling break in Alentejo with Teresa - we love this place too!
  • Date - 20/07/2016
  • Name - Rena
  • Product - Alsace Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The agent was very informative and prompt. We had great service and information leading up to our trip.
  • Product rating -
    4.0
  • Product comment - This region was beautiful and we enjoyed it very much. There were a few things that were a bit more difficult than we anticipated. Originally we were expecting somewhere between 3 - 5 hours of cycling a day so that would give us time to enjoy the area. In reality the cycling was closer to 6 - 8 hours a day, which was simply too much. What seemed to cause this was not the cycling itself so much but the lack of directions when we entered villages/towns and it was very difficult to get through the villages and find hotels. This always seemed to add on an hour or so of time at the beginning and end of each day. Also additional time navigating through and backtracking along the way. Also, sometimes the directions were lacking critical information or were simply wrong. Therefore, we learned by the 2nd day that we need to check our route by Google maps ourselves and map this out. The maps provided were not detailed enough in the villages. This could very simply be rectified with the information packet. I also think that perhaps some of the directions when translated to English were not checked. Additionally, there were some areas of the trip that were heavy highway traffic, which we were surprised about. I think this trip may have been a bit better starting from Colmar and going from there. The first 2 days were not overly scenic. All the accommodation was very nice, staff was always friendly and helpful. One other issue we encountered the first few days of the trip is that the restaurants at the hotels were fully booked and without a reservation we could not eat there. After a long day of cycling then having to find somewhere else to eat was sometimes not ideal. It would be handy to make folks aware of this in advance of the trip and recommend reservations to be booked in advance as part of the package.
  • Flexitreks response - Many thanks for the comprehensive feedback Rena. Sorry you found the route notes a little hard to follow at times. They are checked regularly and for next year we will be introducing GPX tracks which can be uploaded to smartphones and GPS devices making navigation much easier. The sections on roads with heavy traffic are kept to a minimum and only used when no other alternatives exist. Thanks for the tip about restaurant reservations, we will be sure to advise future customers in the tour documents.
  • Date - 20/07/2016
  • Name - Leigh
  • Product - Venice to Porec Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally was extremely helpful with securing ferry tickets for us so that we could get back to Venise from Porec plus, she helped us figure out transportation to and from the Dolemites, where we spent the first 9 days. She addressed and replied to all our questions quickly and thoroughly.
  • Product rating -
    5.0
  • Product comment - We found all the accommodations very adequate, especially the last three days of the trip we we stayed at some very nice hotels. All the breakfasts were excellent. My wife and I felt the tour was an excellent value and would travel with Flexitreks again.
  • Flexitreks response - We really appreciate the lovely review Leigh and we look forward to helping you plan your next cycling holiday.
  • Date - 20/07/2016
  • Name - Michael
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Flexitreks answere all our questions and organized a great tour.
  • Product rating -
    5.0
  • Product comment - The use of the Achat Plaza was a good choice because it was an easy walk from the train station and was convenient to the old city.

    The map to lead tours out of Salzburg need to be improved. There should be a detailed map.

    The hotels were all excellent. Luggage transfers were always efficient. The bikes were more than adequate.

    The route was very scenic and an excellent tour.
  • Flexitreks response - Thanks for the positive review Michael. In light of your comments the Salzburg route notes are being reviewed but we're glad this issue didn't seem to mar the holiday too much.
  • Date - 20/07/2016
  • Name - Susan Hay
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I felt that this was a very personalised service. Excellent help, friendly and always willing to go the extra mile to meet our needs.
  • Product rating -
    5.0
  • Product comment - Day one is very challenging but your legs (and derriere) soon get used to the punishment! You'll cycle through peaceful, beautiful spots - very rural and quiet most of the time. There is so much to see and do en route...just not enough time, spending one day in each place, to do it all! We took an extra day in Bad Ischl and were very glad we did so.
    There are hills on the way, as you would expect, but these are quite manageable. My husband had a sore neck from looking behind him to see where I was! Sometimes to be found pushing my bike up said hill....
    You will need to hone your map-reading skills as we did wander from the routes a couple of times but never got completely lost.
    Each of the hotels was a good three star standard and the owners could not have been more helpful. Most speak English well. Breakfasts were all excellent and set us up for the day.
    Time in Salzburg at beginning and end of the week was appreciated. Beautiful city. Don't miss the trick fountains at Helbrunn Castle or the city beer gardens - some of which are hidden.
  • Flexitreks response - Hi Susan, Thank you so much for the lovely review and photos. The sore neck comment brightened our day!
  • Date - 19/07/2016
  • Name - Wendy
  • Product - Lake Constance and Rhine Falls Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I generally had a good experience with our consultant but we received the itinerary very late which included our hotels and this did not give us a sufficient amount of time to really iron out any queries I had. With respect to this, I had a query regarding accommodation in a town which was not on the generic itinerary and I dropped my consultant an email which she never replied to. It turned out to be the only part of the trip that I was disatisfied with.
  • Product rating -
    5.0
  • Product comment - The holiday was brilliant and lived up to and beyond our expectations! The bikes and associated bike paraphernalia were absolutely top quality and the service from the guys at Radweg-Reisen was second to none. Our only complaint would be the two night stay at a town called Gailingen which was such a disappointment. The hotel was lovely but the generic itinerary on the Flexitreks website sold us with a two night stay in a town called Stein am Rhein which was the reason I chose Flexitreks over any other tour company. Our itinerary arrived only a week or so prior to our departure which meant little time to query and/or change any accommodation arrangements. Instead of Stein am Rhein two night stay was instead in a neighbouring town (Gailingen) but it was a difficult 10km ride up a hill and through a forest to get between the two towns. We were really disappointed with this arrangement as it meant we had to catch a cab back to Stein am Rhein for dinner on the second night and really only had those few hours to explore one of the most beautiful towns on the lake. I understand that accommodation can not be guaranteed to be in the towns listed on the web site but there were numerous other towns closer to Stein am Rhein which were far more accessible by bike and far more beautiful. In addition to this, the first day on the generic itinerary advertised the ride as approx 55kms from Konstanz to Stein am Rhein. For us, staying in Gailingen, this became a 65km day on day one and the last ten kilometers were up a very steep hill and though a forest. Thankfully the rest of the journey was wonderful and we quickly got over our difficult first day and the disappointment of not staying in or near Stein am Rhein but we did feel a bit ripped off.
  • Flexitreks response - Thanks for the comprehensive feedback Wendy. I know that Ally has been in touch with you regarding the Stein am Rhein/Gailingen issue and I'm sorry that this marred an otherwise highly enjoyable holiday. Having brought the issue to our attention, we are now working closely with our local suppliers to solve this issue for future customers.
  • Date - 19/07/2016
  • Name - Wendy
  • Product - Lake Constance Cycling Holiday
  • Service rating -
    3.0
  • Service comment - I generally had a good experience with our consultant but we received the itinerary very late which included our hotels and this did not give us a sufficient amount of time to really iron out any queries I had. With respect to this, I had a query regarding accommodation in a town which was not on the generic itinerary and I dropped my consultant an email which she never replied to. It turned out to be the only part of the trip that I was disatisfied with.
  • Product rating -
    4.0
  • Product comment - The holiday was brilliant and lived up to and beyond our expectations! The bikes and associated bike paraphernalia were absolutely top quality and the service from the guys at Radweg-Reisen was second to none. Our only complaint would be the two night stay at a town called Gailingen which was such a disappointment. The hotel was lovely but the generic itinerary on the Flexitreks website sold us with a two night stay in a town called Stein am Rhein which was the reason I chose Flexitreks over any other tour company. Our itinerary arrived only a week or so prior to our departure which meant little time to query and/or change any accommodation arrangements. Instead of Stein am Rhein two night stay was instead in a neighbouring town (Gailingen) but it was a difficult 10km ride up a hill and through a forest to get between the two towns. We were really disappointed with this arrangement as it meant we had to catch a cab back to Stein am Rhein for dinner on the second night and really only had those few hours to explore one of the most beautiful towns on the lake. I understand that accommodation can not be guaranteed to be in the towns listed on the web site but there were numerous other towns closer to Stein am Rhein which were far more accessible by bike and far more beautiful. In addition to this, the first day on the generic itinerary advertised the ride as approx 55kms from Konstanz to Stein am Rhein. For us, staying in Gailingen, this became a 65km day on day one and the last ten kilometers were up a very steep hill and though a forest. Thankfully the rest of the journey was wonderful and we quickly got over our difficult first day and the disappointment of not staying in or near Stein am Rhein but we did feel a bit ripped off.
  • Flexitreks response - Thanks for the comprehensive feedback Wendy. I know that Ally has been in touch with you regarding the Stein am Rhein/Gailingen issue and I'm sorry that this marred an otherwise highly enjoyable holiday. Having brought the issue to our attention, we are now working closely with our local suppliers to solve this issue for future customers.
  • Date - 17/07/2016
  • Name - Anonymous
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent help from flextrecks regarding the planning of our recent cycling trip from Passau to Vienna
  • Product rating -
    5.0
  • Product comment - A fantastic holiday spent cycling the Danube from Passau to Vienna. Flexitrecks booked the hotels which where perfect in respect of position and quality. The guide book was informative,although at times tricky to follow due to the translation.
  • Flexitreks response - Glad to be of service. We're keen to try and iron out any tricky navigation issues so please get in touch if you can recall any specific examples where improvement is necessary.
  • Date - 13/07/2016
  • Name - Jeff
  • Product - Heidelberg to Koblenz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Prompt, efficient service. Reasonable price. Hotels and breakfast were an excellent standard. The bikes and maps fit for the purpose. We've told all our friends to go on Flexitrek's trips as soon as possible.
  • Product rating -
    5.0
  • Product comment - It rained nearly everyday, the river path was flooded in parts and our poor German skills and map reading meant we were often lost, but it was still a fantastic holiday. Somehow the stunning scenery and friendly locals combined with a hot shower, a few glasses of the local refreshments and a comfy bed made it all bearable. We'd do it again tomorrow.
  • Flexitreks response - Many thanks for the positive review Jeff and sorry the weather didn't exactly play the game on this occasion!
  • Date - 12/07/2016
  • Name - Annie
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ali from Flexitreks took the time to call before the holiday to give us feedback received from a previous client, making us aware of issues with traffic and confirmed we knew about alternative options.
  • Product rating -
    5.0
  • Product comment - A lovely holiday with a variety of terrains, definitely not leisurely in 34 degrees.
  • Flexitreks response - Thanks for the review Annie. Yes, 34 degrees is pushing the envelope a bit isn't it? Glad you still enjoyed though it despite the fierce heat.
  • Date - 10/07/2016
  • Name - Peter Benstead
  • Product - Saar and Moselle Bike and Boat
  • Service rating -
    5.0
  • Service comment - The ladies I telephoned could not have been more helpful regarding parking near the boat,return transfer,including bikes, back to our car at Saarburg.It was a pleasure talking to them.
  • Product rating -
    5.0
  • Product comment - The staff could not be more helpful and friendly,they took our bikes and luggage early allowing us to wander around Saarburg for the afternoon and then sit on the sun deck until checking in time.The food was plentiful and very good, drinks not expensive. The cabin was tiny but adequate,plenty of hot showers and comfortable beds.Excellent trip.
  • Flexitreks response - Thanks for a lovely review Peter and thanks also for taking the time to post the great photos.
  • Date - 04/07/2016
  • Name - Anonymous
  • Product - Frisian Sea Bike and Boat
  • Service rating -
    5.0
  • Service comment - Helpful & reassuring advice
  • Product rating -
    5.0
  • Product comment - Food & service were great; We wished we could have sailed a bit more; weather was not as optimal as the company onboard.
  • Flexitreks response - Thanks for the review. Alas the weather is something none of us can control but it sounds like you had fun anyway.
  • Date - 03/07/2016
  • Name - Gillian
  • Product - Moselle Valley Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very easy to deal with, helpful and informative
  • Product rating -
    5.0
  • Product comment - This was a fabulous cycling holiday. Great scenery, easy riding, beautiful towns to visit along the way. Would def do another cycling holiday.
  • Flexitreks response - We love the Moselle Valley too Gillian. Thanks for the lovely review.
  • Date - 28/06/2016
  • Name - Anonymous
  • Product - Transylvania Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very helpful booking service.
  • Product rating -
    2.0
  • Product comment - The bikes provided could have been good but one had a damaged tyre and the inner tube had already been mended once. The tyres did not have kevlar as should have been provided given the quality of the roads in parts of Romania - so we had several punctures. No lights were provided for the bikes - surely this must be a legal requirement? One of the bikes had no mudguards nor means for carrying a sidebag. No key was provided for the electric bike which made charging it difficult.

    The two transfers provided were both 45 mins later than advised and in one case would not have happened if we had not called. The telephone number for Hermanntours was never answered and the answerphone had a message that was only in Romanian and therefore not comprehensible. The car used for the second transfer did not have seat belts in the back and so one of us had to travel on fast roads without seat belt.

    On four separate occasions we were pursued closely by fierce dogs - very frightening and no mention made in the advisory notes. We had to carry a large stick in case of trouble - we will not go cycling in Romania again!

    The maps were fine but the detailed descriptions of the route provided were in many cases out of date and misleading about some of the steeper climbs.

    On the more positive side the hotels and pensiuneas were all very nice and with friendly and helpful staff, the countryside was beautiful , the Romanian people very helpful and welcoming,and the old towns we visited were fascinating and attractive. The food provided at the pensiunea at Nucet was one of the highlights of the trip, but there were a few minor grumbles e.g. no shower gel ( Zarnesti).

    We will be making a complaint directly to Flexitreks about various aspects of the holiday.
  • Flexitreks response - I'm very sorry for the issues you experienced on this tour and appreciate the time taken to provide more details to me over the phone. I am working with our local supplier to ensure future customers do not experience the same problems and am glad we managed to resolve the matter to your satisfaction post tour.
  • Date - 27/06/2016
  • Name - Anonymous
  • Product - Majorca Easy Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Had excellent response for a last minute reservation. People were available by phone when we had questions. E-mail response was immediate. Flexitreks found a replacement hotel when one of the regular hotels was full - so we were able to get the dates we desired for the trip.
  • Product rating -
    4.0
  • Product comment - A few of the directions were wrong - wrong way turn or wrong mileage. We checked against Google maps each day before biking so we could fill in missing street names. Hotels were great. Bike rental was great. Route was great.
  • Flexitreks response - Thanks for the positive feedback and sorry to hear some of the directions were wrong. Our local supplier checks them regularly but if you could get in touch and let us know where he problems were exactly then we can look into this and get them corrected.
  • Date - 25/06/2016
  • Name - Anonymous
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - Good to talk to someone who knows the area and the boats
  • Product rating -
    5.0
  • Product comment - Very good trip overall xx
  • Flexitreks response - We're so glad you enjoyed your bike and boat holiday in Croatia.
  • Date - 25/06/2016
  • Name - Anonymous
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The pre-tour service was good. Flexitreks were quick to follow up on our enquiries. I would have liked the tour information email earlier, as I had already started travelling and I'm old school, I like to print things, but this was a minor matter of finding the email.
  • Product rating -
    4.0
  • Product comment - Overall the ride was excellent. There were certain sections of the ride that kept us on the carriage way of busy roads, that was mainly day four, but the other days were lovely and generally we were told where the climbs would be. The translation of the directions from Italian into English sometimes did not make sense, and their were certain critical points such as detours where the directions were not clear and the arrows were hard to find, we relied on other riders with gps to help us find our way. Overall these issues would have applied to about 10% of the ride and I would recommend that each rider uses a gps for navigation or downloads an app of the bicycle path, to help the riders make decisions as they ride, or even more regular placement of the arrows. The rest of the ride went very smoothly, we rode through some beautiful country and would really recommend it as a way to see Italy. The hotels were good, and the baggage always arrived.

    Thank you we thoroughly enjoyed our riding holiday.
  • Flexitreks response - Thanks for the helpful feedback and we're glad you enjoyed your trip overall. We hope to be able to offer gpx tracks for use with gps devices on this route very soon.
  • Date - 20/06/2016
  • Name - Bob
  • Product - Bavarian Lakes Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Generally very good- we were kept well informed at the time of booking and a couple of weeks prior to the trip.
  • Product rating -
    5.0
  • Product comment - The, route, itinerary, hotels and food were generally very good - the hotel in Wallgau stands out. The changing scenery and road surface varying from Tarmac to gravel made the trip very interesting and enjoyable. Our only problem was gear change issues with some of the bikes in our party of nine and some problems communicating with Eurobikes - but nothing that wasn't solvable.
  • Flexitreks response - Many thanks for the review Bob, We're glad you and your group enjoyed your trip with us.
  • Date - 19/06/2016
  • Name - Suzanna
  • Product - Bruges Cycling Break
  • Service rating -
    5.0
  • Product rating -
    4.0
  • Product comment - Very helpful
  • Flexitreks response - Thank you.
  • Date - 18/06/2016
  • Name - Linda(Bo)
  • Product - Sardinia South Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Trip description , day by day, were not very accurate or detailed enough. A good map showing our route each day would have been helpful. Also clearer guide lines for training, getting in shape for trip should be emphasized as weather and elevations can make this trip very challenging.
    References for reading materials,movies about the area, history, customs, maybe some common Italian phrases and words, biking etiquette and terms.
    This would all been good to have BEFORE the trip.
  • Product rating -
    5.0
  • Product comment - Guide, Michele, owner Sandro were/ are fantastic. Route, hotels, bikes and food all excellent. I'd do the trip again in a heartbeat but now am wanting to see and bike through northern Sardegna.
  • Flexitreks response - Hi Linda, We're glad you enjoyed your cycling holiday in Sardinia. The map and route description on our website are created in conjunction with our local supplier and are there to sell the essence and highlights of the trip. Like most cycle tour operators we avoid providing detailed maps and route notes on our website as this tends to encourage the do-it-yourself market.
  • Date - 17/06/2016
  • Name - Anonymous
  • Product - Salzburg to Vienna Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Ally was and still is very responsive. As the company name implies,it was very accommodating to my interests. The reminder emails about payment were appreciated. I would recommend Flexitreks but not Eurobike, it's partner for my trip.
  • Product rating -
    4.0
  • Product comment - The narrative directions were very poor in places. When they suggested the northern rather than southern route, for example, it would have been helpful to understand rationale for that. Would have been helpful to have been given the number of each bike route rather than just its name as numbers were more often noted than names.
    Would have liked to have received the route details upon final payment rather than mere days before its start to allow for better preparation. My personal itinerary about hotels didn't match one of the vouchers.
    One of the hotels had lost its star rating which was very evident resulting the need/decision to relocate to another hotel. During a conversation with Eurobike rep, she indicated that she was unsure the last time hotels in its option list were verified. That was very disappointing.
    I was reimbursed by Flexitreks, my primary contact.
    I would not use Eurobike again.
  • Flexitreks response - Thanks for your feedback and for your time on the phone during our subsequent telephone conversations. I am truly sorry for the problems you experienced on this trip and really appreciate that in spite of everything you still feel able to recommend Flexitreks. We look forward to showing you how smoothly our holidays usually operate at some future point.
  • Date - 16/06/2016
  • Name - Michael
  • Product - Canal de Garonne Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Happy with service provided by Flexi Treks pre tour but it became obvious to us at the start of the Tour that their suppliers were not of the same standard.
    1/ No Odometers on Bikes as stated in Flexi Treks brochure and information of this ride.
    2/ Road Book is poorly put together. We had been pre booked into Hotels --- no need to know about the others available and the routes to get to them. All adds to unessary confusion.
    3/ EVA10 supplier very uncooperative in setting bikes up. Too busy for us- no instructions. Bike locks over size and heavy. Not impressed with the bikes themselves.
    4/ Must say night at Frontenac was made by excellent hospitality of Madame Michelle, Chez Mme Durant. First class! Different at Meilhan at Le Font dUzas. Lukewarm coffee and bread for breakfast. Didn't even try! Summary --- you need to provide some consistency with breakfasts provided.
    5/ As the road book goes to great detail on distances between points, straightforward along Canals etc it is not easy thru towns and cities without an Odometer.
  • Product rating -
    4.0
  • Product comment - Problem is as above-- bikes , maps and some accomodation as described above.
  • Flexitreks response - Thanks for the comprehensive feedback Michael.  As discussed in our subsequent email conversation the odometer issue was entirely our error. We regret the oversight and our website has now been amended to clarify that odometers are not provided on this tour. Regarding the road book, it’s actually quite common for road-books to include directions to each of the possible accommodations along a given route as this obviates the need to create a custom book for each and every customer. I'm sorry if you found this confusing.

    Our local supplier was disappointed you found them to be uncooperative and their bikes heavy. They believe they worked hard to please you and do not understand what they did to create this negative impression. They maintain their bikes are a very good choice for the routes they offer and while they admit lighter models are available, they point out that like most rental companies they have to ensure their bikes are robust enough for the job in hand. For our part, we believe the bike description and photos used on our website are an accurate depiction of what is provided.

    In conclusion, I'm very sorry the holiday didn't match up to your expectations but I'm glad we were able to resolve the matter to your satisfaction post tour.
  • Date - 16/06/2016
  • Name - Maree & Ed
  • Product - Ronda to Bay of Cadiz Cycling Holiday
  • Service rating -
    5.0
  • Service comment - We had promt responses to enquiries, and friendly informative interaction via phone.
  • Product rating -
    4.0
  • Product comment - We enjoyed many many aspects of the ride especially the back roads through the sunflowers, poppies and grapevines. And the Via Verde of course. The accomodation was all good, especially in Ronda. The heatwave coincided with our week so it was challenging by the afternoon on the long asphalt hills. As for the hills we were unprepared for how many and how intense they were. Comparing to the "leisurely" rides (1out of 5 fitness)we've done over a week in Germany, Ronda to Cadiz would be a good 3 out of 5 fitness. We are pretty fit 54yo with some mountain bike skills, but at times it was a challenge we didn't expect in a leisurely ride. Maybe these skills could be mentioned in advertising this ride. We do have other friends our age, who do mt biking, and are keen to put our Ronda to Cadiz ride on their todo list. Enjoyable.
  • Flexitreks response - Hi Maree, Many thanks for useful review and the lovely photos! Following your comments and a subsequent conversation with our local supplier we have amended the grade of this tour to leisurely to moderate.
  • Date - 13/06/2016
  • Name - Lydia
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    2.0
  • Service comment - If we had had more pre-tour route info we may not have felt it was for us in terms of the busy roads.
    Coming out of the coastal resorts was not a good experience. Even the route guidance which you get whilst on the holiday does not truly reflect how busy some of the roads were and also how local traffic does not tolerate cycles well. I would say that 1/3 of the routes were very intimidating.
    Istria lends itself highly to off road cycling but not leisurely road cycling. There are very few protected cycling routes and local traffic is typically 'Mediterranean' in its tolerance of cyclists.
    We had variable hotels but on the whole they were ok…. you are likely to have substitute hotels if the others are full so be aware of this.
  • Product rating -
    4.0
  • Product comment - Hotel Lovac 3*, Kaldanija 31, 52460, Buje Very lovely lady here.

    Hotel Hotel Vila Lili, A.Mohorovičića 16, 52210 Rovinj. Excellent Food
  • Flexitreks response - Hi Lydia,
    Many thanks for your feedback and for your time during our subsequent telephone conversations. I'm very sorry about the traffic and understand the adverse effect this had on your holiday. We now understand that during your trip the traffic was much busier than usual on certain roads. This was due to an impending summer road-works ban that resulted in widespread disruption as local authorities rushed to beat the deadline. I am glad that we were eventually able to resolve the matter to your satisfaction.
  • Date - 13/06/2016
  • Name - Sharon
  • Product - Segovia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - No problems.
  • Product rating -
    5.0
  • Product comment - The towns and B&Bs were fine. Beautiful weather the first week of June, and wildflowers were unbelievable! The route was quite scenic, but there were some longer hills, so we might consider the e-bikes if we did it again. Had a great time.
  • Flexitreks response - Thanks for the review Sharon and glad to hear you managed the hills!
  • Date - 13/06/2016
  • Name - Jenny
  • Product - Austrian Lakes Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Sabina was very helpful and explained the details very well and the workings on the E Bikes
  • Product rating -
    5.0
  • Product comment - Beautiful scenery, cycle tracks and roads. The snow capped Alps and the rolling green landscape withe small villages, you touched the heart of the country.
  • Flexitreks response - Thanks for the lovely review Jenny - we're so glad you enjoyed your cycling holiday in Austria.
  • Date - 13/06/2016
  • Name - Jenny
  • Product - Bavarian Lakes Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The service agent from Euro bikes was unclear with instructions. He found it difficult to speak English.
  • Product rating -
    4.0
  • Product comment - The ride was great although a lot of the roads/ cycle ways were gravel and some quite rocky. This made it difficult to enjoy the scenery while looking to avoid the uneven track. This was for about 1/4 of the total ride. The forests and countryside were beautiful but some roads challenging
  • Flexitreks response - Hi Jenny. Appreciate your point about the uneven tracks however sometimes these are the only realistic option as the alternatives are less scenic or involve busy roads. Glad you enjoyed the holiday overall.
  • Date - 12/06/2016
  • Name - Olwen
  • Product - Kefalonia Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Friendly and helpful .
  • Product rating -
    4.0
  • Product comment - Holiday very much as advertised. The bikes were great and delivered with friendly advice and explanations of kit etc. All the transfers of luggage went seamlessly and the hotels in Karavados and Agia Effimia were great. It was the beginning of the season so everywhere was very uncrouded, a good time to go as I'm sure it gets a lot busier later on. The cycling was lovely, the right pace to see the island and lots of oppurtunities to cool off in the sea. There some hard hills of course but all doable. Navigation notes very easy to follow, well laid out. All in all a great experience. Thank you Flexi Treks.
  • Flexitreks response - Glad you enjoyed your holiday Olwen and thanks for the lovely review.
  • Date - 10/06/2016
  • Name - Allan
  • Product - Alsace Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Contact was very good arranged extra night at hotel
  • Product rating -
    5.0
  • Product comment - There are a couple of mistakes in the route notes for example page 10 at 47.9 it says turn left towards Selestat and it is a right turn also could have pointed out tha 53.6 to 54.5 was not necessary to get to our hotel. Also often the instructions quoted a street name but the street name was no where to be found at the turn. So more Green Arrows would be helpful hotels were good except in Onernai it was aliterate far from the city centre when it is raining but nice hotel ...menues for half board were too limited in choices for the class of restaurant
  • Flexitreks response - Thanks for the review and route note corrections Allan. The road book has already been updated and in addition, our local supplier is reviewing the route to see where green arrows may be a benefit to future riders.
  • Date - 05/06/2016
  • Name - Anonymous
  • Product - Dalmatia South Bike and Boat
  • Service rating -
    5.0
  • Service comment - Very helpful. Kept us informed and made sure everything was ok for our trip
  • Product rating -
    4.0
  • Product comment - Cycling was tough in places and there didn't seem to be many opportunities to self guide and take it easy. More main roads than I expected. The places we visited were lovely and cycling was a great way to see the islands - it would have been nice to take more time, particularly as the distances weren't too challenging. The boat was great and the food fantastic. Will definitely go again but will look carefully at the itinerary. One small point - it would have been nice to have some tea and coffee available after the rides.
  • Flexitreks response - Thanks for the review. Yes, this is a moderate tour and some of the rides are quite tough. Glad you enjoyed it overall though and rest assured we'll raise the issue of post-ride tea and coffee for next year's programme.
  • Date - 05/06/2016
  • Name - Greg
  • Product - Amsterdam Bruges Bike and Boat MS Magnifique
  • Service rating -
    4.0
  • Service comment - Great trip. Only concern was that I had to ask for the itinerary of the Brugge to Amsterdam direction. It is slightly different than the opposite direction that is listed on the website. However, the information was sent briskly.
  • Product rating -
    5.0
  • Product comment - Second boat/barge tour on our holiday. Really enjoyed the luxury Magnifique II. Accommodations and showers were great. Thoroughly enjoyed the meals, staff and the barge in general. Bicycles were good. City tours, anecdotes and briefings were all enjoyable. Cycling paths along this route are incredible. Look forward to doing more cycling trips in the future.
  • Flexitreks response - Thanks for the review Greg and so glad you enjoyed your trip on the Magnifique II.
  • Date - 04/06/2016
  • Name - Anonymous
  • Product - Southern Holland Bike and Boat
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - Service was excellent and all questions were answered promptly.
  • Flexitreks response - Glad to be of service!
  • Date - 04/06/2016
  • Name - Anonymous
  • Product - Holland Grand Tour Bike and Boat
  • Service rating -
    4.0
  • Product rating -
    4.0
  • Product comment - Service was excellent and all questions were answered promptly.
  • Flexitreks response - Glad to be of service!
  • Date - 04/06/2016
  • Name - Greg
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    4.0
  • Service comment - Hard to know. I booked 2 trips through Flexitreks, but the boat tours were run by other operators. So other than liking their website, I didn't have much contact with them.
  • Product rating -
    4.0
  • Product comment - Good trip. However, the engine on the barge had problems one morning. As a result, we had to cycle through a rather busy area of town to get to our destination. I didn't mind the extra miles, but the route was busy with traffic and intersections. My bicycle had a bad peddle that should have been replaced. A little oil was not the answer. Closer attention to that kind of detail would make happier cyclists.
  • Flexitreks response - Duly noted Greg - rest assured the pedal issue has been fed back to the local operator.
  • Date - 04/06/2016
  • Name - Anonymous
  • Product - Provence Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I was a last minute planner for this trip. Info and billing, answers to questions were all swift and complete. Very responsive.
  • Product rating -
    5.0
  • Product comment - Great bike, beautiful countryside, lots of hill climbs so those croissants in the morning didn't matter. Accommodations fine. B&B hosts at Le Jardin d'Ivana were lovely. Self-guided trip was fine; directions were a bit dodgy in places, but trying to think like the guide-maker and working out the puzzles meant the cycling was never boring.
  • Flexitreks response - Glad we were able to help you with your late-booking and that you enjoyed the trip, including the inclines!
  • Date - 02/06/2016
  • Name - Brenda
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - Good service, easy to contact if you have a question,had a problem with my credit card and they held my room while it was sorted(past the payment date),
    Would recommend this company.
  • Product rating -
    4.0
  • Product comment - Enjoyed this trip.......boat staff were very good.........bike guides were great. A very good time was had by all!!
  • Flexitreks response - Many thanks for positive review Brenda. We're really pleased you had such a great time.
  • Date - 02/06/2016
  • Name - Anonymous
  • Product - Northern Holland Bike and Boat
  • Service rating -
    5.0
  • Service comment - Quick response to queries. Friendly & helpful
  • Product rating -
    5.0
  • Product comment - Excellent briefings and routes. Boat very comfortable with friendly staff.
  • Flexitreks response - Many thanks for the positive review of this very popular tour.
  • Date - 30/05/2016
  • Name - Margaret
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    4.0
  • Service comment - No issues
  • Product rating -
    4.0
  • Product comment - Good variety of locations, with some excellent small hotels, and good bikes alongside troublefree luggage transport. We liked Istria overall although some of the route included busy roads which were not enjoyable.
  • Flexitreks response - Thanks for your feedback and sorry about the traffic issue. As discussed on the phone, the busy roads are thought to be a temporary issue while the local authorities strive to complete works prior to a June deadline.
  • Date - 30/05/2016
  • Name - Rick
  • Product - Menorca Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Efficient
  • Product rating -
    5.0
  • Product comment - Well organised. Great mix of hotels. Fab rides.
  • Flexitreks response - Thanks for the review Rick, we're glad you enjoyed your cycling holiday on Menorca.
  • Date - 29/05/2016
  • Name - David
  • Product - Menorca Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Excellent communication and service
  • Product rating -
    5.0
  • Product comment - Superb holiday. Menorca is a gem: beautiful, unspoilt, quiet roads with good surfaces. May is a great time to go, with lovely oceans of wild flowers, stacks of birdlife and good weather (apart from one day when we were cycling in a hail and thunder storm and got absolutely drenched!)

    One small constructive criticism: there should be written directions in addition to the GPS supplied. We struggled to find our way a couple of times, even with the GPS.

    Our local contact, Xavi, was very friendly, helpful and knowledgeable.
  • Flexitreks response - Thanks for the positive review David. Point taken regarding the written directions and we're liaising with our local supplier on this.
  • Date - 28/05/2016
  • Name - Jeff
  • Product - Istrian Peninsula Cycling Holiday
  • Service rating -
    4.0
  • Service comment - He was good but told us we would see turn stickers. We only found them the last day.
  • Product rating -
    4.0
  • Product comment - Some roads were horrible. We were very nervous. Also, the mileage was off on the directions . We never saw the turn stickers till the last day. We loved the bikes.
  • Flexitreks response - Hi Jeff,
    Thanks for your feedback. We've had a few comments regarding busy roads from customers who travelled this route in May. On further investigation we've learnt that extensive roadworks are the cause of the issue as contractors hustle to complete works before a summer ban comes in to play in June. Also, following your comments our local supplier is reviewing the visibility of the turn stickers along the route.
  • Date - 23/05/2016
  • Name - Anonymous
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    5.0
  • Service comment - I dealt principally with Ali who was very helpful indeed.
  • Product rating -
    5.0
  • Product comment - All very well organised locally. Instructions were good, bikes were excellent.
  • Flexitreks response - Many thanks for the positive review of this popular cycling holiday in southern Italy.
  • Date - 12/05/2016
  • Name - Anonymous
  • Product - Florence to Rome Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very helpful
  • Product rating -
    4.0
  • Product comment - Would have liked help getting out of Arezzo.
    Day 2 roads very busy and rough.
    Hotels good
    Bikes good
    E signs very good
    Some hills ver challengeing
  • Flexitreks response - Thanks for the feedback. We're looking into the directions leaving Arezzo issue and will try to improve them.
  • Date - 07/05/2016
  • Name - Sue
  • Product - Lake Garda Single Centre Cycling Holiday
  • Service rating -
    3.0
  • Service comment - The company was very helpful, all paperwork was received on time and was clearly written.
  • Product rating -
    2.0
  • Product comment - Our info pack from Eurobike was in German. The Eurobike rep arrived at 6pm on our second day so we had no route information to follow. We tried to make the trip to Desenzano without the notes and ended up on the motorway. Not a pleasant experience. We received the notes in English from the rep when he arrived. The description for Sirmione to Descenzano simply said follow the lakeside road and follow the sign to Descenzano, we tried this and ended up on the motorway again. We turned back and by sheer luck found the correct road to take, it was not nearly traffic free and peaceful as described in the notes but very noisy, there was a 5minute view path ride alongside the lake but the rest of the time we were flanked by the busy road on one side and hotels on the other, hardly any view of the lake at all. It wasn't pleasant cycling. The maps were completely inadequate with no details whatsover, if you took a wrong turning which was quite likely given the poor signage on the roads you had no way of finding a point of reference on these useless maps. The bikes themselves were excellent. We abandoned all idea of a cycling holiday and just used the bikes to travel on the paths around Sirmione and made a boat trip and visited the old Fort. The hotel was excellent, but we will never book another holiday with Flexitreks.
  • Flexitreks response - Many thanks for your detailed feedback. It was good to speak to you on the phone about all of this and we are glad to have resolved this situation to your satisfaction.
  • Date - 03/05/2016
  • Name - Anonymous
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - Good communication with all questions answered
  • Product rating -
    4.0
  • Product comment - Comfortable clean boat, grumpy captain in many respects, unwilling to allow any hot drinks after 8pm, and negative unwelcoming attitude. Excellent bikes, guide helpful when asked, but minimal communication on tour and on city walks etc, guide knew route which was stunning and well planned, but sometimes slower members really struggled and were upset at difficulty keeping up, maybe helpful for guide to have a walkie talkie to communicate with sweeper as required, lots of opportunities to share information not taken. Pre trip info stated bottles of water would be give each day and they were not. Food adequate, hot, but basic, would be good to have some variety at breakfast, and for packed lunch preparation, only variety was on day offers small amount of Brie in addition to Gouda.
  • Flexitreks response - We really appreciate your constructive feedback and for providing more detail over the phone with Ally. Your comments have been fed back to the relevant parties and assurances received that things will improve.
  • Date - 25/04/2016
  • Name - Philip
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - The booking process was simple and the pre tour information provided was excellent. Cannot fault the service provided
  • Product rating -
    5.0
  • Product comment - The bike and boat tour was fantastic.
    The rides were guided and were easy. They were mainly on proper cycle paths, but there were some stretches on roads and quite a few main roads to cross or ride along side - some people did struggle with the riding as they hadn't been on a bike for years !.
    The visit to Keukenhof was amazing (but very busy) and the visits to the windmill, cheese farm and flower auction were amazing.
    It helped that the weather was lovely too.
    A good group of folks from USA, Australia and UK and we all mixed together really well.
    The barge (Jelmar) was comfortable and the food was good.
    We enjoyed it so much we are looking forward to booking another bike and boat holiday next year
  • Flexitreks response - We really appreciate the detailed review Philip and look forward to helping you with next year's bike and boat adventure.
  • Date - 24/04/2016
  • Name - Anonymous
  • Product - Menorca Cycling Holiday
  • Service rating -
    2.0
  • Service comment - My initial impression was positive but my view changed when we were sent an information pack 4 weeks before our departure based on incorrect holiday dates. I was told that this was an admin error and to be fair to Flexitreks a revised document was sent to us the same day. I also pointed out to Flexitreks that their information pack said that our briefing and handover of the bicycles would take place on the first day whereas their accompanying email stated that this would take place on the morning of the second day. This was sorted to our satisfaction but my overall conclusion was that the pre-tour service was poorly handled.
  • Product rating -
    4.0
  • Product comment - We had a very enjoyable cycling holiday and got a real insight into the island. The GPS and maps worked well though the description of what there was to see and do could be improved. It was clear that some of the text had been taken straight out of other documents and was not relevant to a cycling trip e.g. the description of Cala Galdana said it was a 'good bay to moor boats and overnight in'. Some handy hints on where to eat out and buy food for picnics would have been very useful.

    We found the distances about right for us but would query whether Fexitreks description of this holiday as 'leisurely' is accurate. There were certainly more than the occasional hill! It was fine for us but some people could be in for a shock if they have not had a chance to check out the terrain.

    Overall the accommodation was good. Our particular favourites were the Hotel Capri in Mahon and the Hotel Audax in Cala Saldana
  • Flexitreks response - I'm so glad you enjoyed your cycling holiday on Menorca and am very sorry for the administration errors prior to travel - I'm glad to hear we were able to sort these to your satisfaction in the end though. Following your feedback, we're reviewing our guide notes for this trip with our local supplier with a view to improving them for future customers. We'll also monitor feedback from future customers regarding the level of difficulty as this is the first time this has been flagged as an issue.
  • Date - 14/04/2016
  • Name - Anonymous
  • Product - Atlantic Coast from Porto Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Very good all our requests were acomodated
  • Product rating -
    4.0
  • Product comment - Two out of three hotels were excellent the third one was poor. The bikes and the agent in Portugal were excellent.
  • Flexitreks response - Nice to talk to you on the phone the other day and following your comments, and subsequent discussions with local suppliers, we have now sourced a new, replacement hotel for the night in Praia da Mira. I’m glad the issues here didn’t upset the overall enjoyment of the holiday too much and we look forward to welcoming you on another Flexitreks Cycling Holiday soon.
  • Date - 10/04/2016
  • Name - Anonymous
  • Product - Tulip Fields Bike and Boat MS Magnifique
  • Service rating -
    5.0
  • Product rating -
    5.0
  • Product comment - Excellent response from Ally, with extra information.
  • Flexitreks response - Many thanks David - Ally really appreciates your comment.
  • Date - 09/04/2016
  • Name - Anonymous
  • Product - Alentejo Cycling Holiday
  • Service rating -
    5.0
  • Service comment - Efficient, pleasant and professional
  • Product rating -
    5.0
  • Product comment - Accommodation full of character. Staff all charming and couldn't do enough to make our holiday as enjoyable as possible. Good food. Good bicycles
  • Flexitreks response - Many thanks for the lovely review. Ally really enjoyed her stay here too and keeps trying to think up a reason to go back 'on business'!
  • Date - 09/04/2016
  • Name - Nicola
  • Product - Tulip Fields 3 Night Bike and Boat
  • Service rating -
    5.0
  • Service comment - Great communication from Alyson, everything well organised. Directions to the boat were spot on.
  • Product rating -
    5.0
  • Product comment - Lovely barge, amazing food and plenty of it. Bikes were fab, tours were great the only thing is you can't predict the weather and how many tulips are in bloom.
  • Flexitreks response - Thanks for the positive review Nicola and great to hear you enjoyed everything even if the weather didn't play the game completely!
  • Date - 04/04/2016
  • Name - Karen
  • Product - Amsterdam Cycling Break
  • Service rating -
    4.0
  • Service comment - Ally was very helpful and easy to chat to taking count of our requirements.
  • Product rating -
    4.0
  • Product comment - Hotel fabulous, very helpful and well situated for a range of eateries and city centre. The cycling had a good variety of routes giving us a flavour of culture, history and life style. Thoroughly enjoyed it.
  • Flexitreks response - Many thanks for the great review Karen. We're glad you enjoyed the break and Ally loves your service comment!
  • Date - 01/04/2016
  • Name - Roger
  • Product - Ronda to Bay of Cadiz Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Took care with travel plans
  • Product rating -
    5.0
  • Product comment - Good 'easy to moderate' (for occasional cyclists) trip with beautiful Spanish villages along the way
  • Flexitreks response - Many thanks for the feedback Roger.We're so glad you enjoyed your cycling holiday in Andalusia.
  • Date - 07/01/2016
  • Name - Drusilla Deysel
  • Product - Lake Constance Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I requested booklets with info, received it quickly. I had many correspondence via email, which was addressed within 24 hours. Excellent services, all questions answered.
  • Product rating -
    4.0
  • Product comment - Very good accommodation and service. Only one hotel not to friendly, but I suppose it was due to the fact that it was coming to end of season and over weekend. Route indicated to cut route short by ferry, ferry did not sail on Sundays, had to make other arrangements. Due to public transport with train and bus that is excellent, we could make use of it with no other problems. Made use of ferry voucher at later stage. It was an enjoyable, wonderful cycle tour. Thanks.
  • Flexitreks response - Dear Drusilla,
    It is nice to hear from you and thank you for taking the time to give such a nice review. We will definitely address the notes about the ferries and the days they do actually operate, so thank you for pointing this out. I am glad to hear you used other public transport and got to where you needed to be. So thank you again and I hope you are already thinking of another cycle trip with us. Ally and the Flexitreks team.
  • Date - 31/12/2015
  • Name - Anonymous
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Easily contactable and very willing to accommodate individual requests.
  • Product rating -
    4.0
  • Product comment - Wonderful experience to cycle through the glorious Austrian countryside - green meadows covered with golden wild flowers, birdsong, cowbells, towering snow-capped mountains - idyllic! Then a comfortable stay in lovely hotels at the end of the day with our luggage waiting for us.
  • Flexitreks response - Many thanks for your kind comments as they are much appreciated. We are glad to hear you had a good cycling holiday from Salzburg and found it a 'wonderful experience'. I hope you are already thinking of a trip in 2016 and feel free to call us on 01273 410 550 where we will happily help you select your tour. Many thanks for now. Ally and the Flexitreks team.
  • Date - 30/12/2015
  • Name - David Archer
  • Product - Innsbruck to Verona Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very helpful guidance in terms of which holiday to choose, and where to fix up accommodation before and after the cycling part of our holiday
  • Product rating -
    4.0
  • Product comment - Wonderful way to see beautiful scenery and sample the delights of Italian villages and towns, with accommodation all fixed up etc Good route guide for the most part, only one or two things lost in translation! Luggage always waiting for us on our arrival at next destination.
  • Flexitreks response - Dear David,
    Many thanks for taking the time to give us your feedback on your cycle trip with Flexitreks. We are glad you found our service helpful and enjoyed the trip. Thank you for your constructive comments on the route guides. We will certainly report this to our local suppliers so that they can improve them for the future. The Flexitreks team
  • Date - 30/12/2015
  • Name - Jim Field
  • Product - Loire Single Centre Cycling Break
  • Service rating -
    4.0
  • Service comment - Very informative and flexible
  • Product rating -
    4.0
  • Product comment - Good quality and comfortable bikes. Good maps a guides. Lovely local hotel.
  • Flexitreks response - Dear Jim,
    We appreciate your positive feedback on our service service and the cycle trip itself. I hope you are already thinking of a trip this year and if you need any help in choosing which one, then we are here to help. Please call on 01273 410 550 or email info@flexitreks.com. Many thanks for now, the Flexitreks team
  • Date - 28/12/2015
  • Name - Anonymous
  • Product - Puglia and Matera Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Always very helpful.
  • Product rating -
    3.0
  • Product comment - Better information about places to get food en route would be helpful. Even when paying for high session many of the towns and villages we passed through were closed up and each day became about when we could next find food. We traveled at the end of September.
  • Flexitreks response - Many thanks for taking the time to give us your constructive feedback on your recent trip with Flexitreks. We will certainly speak to our local partners about supplying better information on places to eat lunch en route and for them to advise if they think at any time it is necessary to consider a packed lunch. The Flexitreks Team
  • Date - 28/12/2015
  • Name - Fiona Brassett
  • Product - Amalfi Coast Bike and Boat
  • Service rating -
    4.0
  • Service comment - Lots of advice before we left.
  • Product rating -
    4.0
  • Product comment - Was the best holiday we have done together without kids,much fun with some interesting people. Very well organised with great staff,especially the guide Climonte. Not sure we can better it this year,but Croatia sounds challenging.
  • Flexitreks response - Dear Fiona,
    Thank you for the positive feedback and the great comments on your recent cycling trip with Flexitreks. I hope you are considering Croatia as the boats are just lovely and cycling on the various islands is really quite stunning. - do give me a call on 01273 410 550 as I can certainly help with any queries you may have. Thanks again, Ally and the Flexitreks team
  • Date - 24/12/2015
  • Name - Julie Fewtrell
  • Product - Northern Holland Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very informative
  • Product rating -
    4.0
  • Product comment - Fantastic holiday. Cycling was brilliant and felt safe at all times. Directions each day were very clear and gave us plenty of time to look around villages and places of interest
  • Flexitreks response - Dear Julie,
    Thank you for taking the time to give us your kind comments and and positive feedback on your cycle holiday with us. The Flexitreks team.
  • Date - 24/12/2015
  • Name - Linda Haycox
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - we were very undecided as to which tour to choose and we received patient and helpful advice. we also have a son with a serious food allergy and our concerns were dealt with.
  • Product rating -
    4.0
  • Product comment - All hotels comfortable and well placed, routes well described and traffic free
  • Flexitreks response - Dear Linda,
    We really appreciate you taking the time to give your positive feedback on your cycling trip with Flexitreks. We hope you are already thinking of another trip in 2016! Happy New Year.
    Ally and the Flexitreks team..
  • Date - 18/12/2015
  • Name - Anonymous
  • Product - Innsbruck to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very helpful
  • Product rating -
    4.0
  • Product comment - Premstaller the only low point.
  • Flexitreks response - Thank you for taking the time to give us your feedback as it is much appreciated. We have addressed your comment about the Premstaller being the low point and will speak to our local partners about this and if we have an alternative option.
    Many thanks, the Flexitreks team.
  • Date - 18/12/2015
  • Name - Colin Denton
  • Product - Amsterdam Bruges Bike and Boat MV Gandalf
  • Service rating -
    4.0
  • Product rating -
    4.0
  • Product comment - No problems
  • Flexitreks response - Dear Colin,
    Thank you for taking the time to reply as it is much appreciated.
    Ally
  • Date - 16/12/2015
  • Name - Anonymous
  • Product - Cordova to Granada Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Used website, good info on website,site worked well
  • Product rating -
    4.0
  • Product comment - Very well planned holiday and excellent service
  • Flexitreks response - Thank you for the kind feedback as it is much appreciated. We are glad you fouind the web site useful and that you had a good cycle tour and found it 'well planned and with excellent service'. I hope you are already considering a 2016 cycling holiday in Europe with Flexitreks. Please feel free to call on 01273 410 550 or email us on info@flexitreks.com. Many thanks for now Ally and the Flexitreks team.
  • Date - 13/12/2015
  • Name - Helen Parker
  • Product - Paris to London Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Excellent personal service from Flexitreks
  • Product rating -
    4.0
  • Product comment - The tour guide was patient, fun and understanding. She instantly had as bonding as a group before we even left Paris and set the tone for the entire 7 days. I could not ask for a better tour leader. The route was picturesque and perfect for a not very experienced rider- hardly any traffic. We through major towns, small country towns, and on bike paths- I always felt safe and never in any danger of being left behind despite our group of 21 cyclists.
  • Flexitreks response - Dear Helen,
    It is nice to hear from you and thank you for the kind comments. Your feedback on the trip itself is really detailed and useful, so thank you. The Flexitreks team.
  • Date - 11/12/2015
  • Name - Anonymous
  • Product - Salzburg to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Product rating -
    4.0
  • Product comment - No problems
  • Flexitreks response - Thank you for taking the time to reply. I hope you are already considering another cycle trip in Europe with Flexitreks in 2016.
    Ally and the Flexitreks team.
  • Date - 11/12/2015
  • Name - Herb DaSilva
  • Product - Lisbon to Algarve Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very organized tour
  • Product rating -
    4.0
  • Product comment - Great ride and great experience
  • Flexitreks response - Dear Herb,
    Thank you kindly for taking the time to reply and we are glad you had a great experience. I look forward to seeing you again on one of Flexitreks European cycling holidays and tours. Ally and the Flexitreks team
  • Date - 11/12/2015
  • Name - Anonymous
  • Product - Lake Constance Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very good. Really helped me choose the right tour
  • Product rating -
    4.0
  • Product comment - Fabulous - my 9 year old loved it. Highly recommended
  • Flexitreks response - Many thanks for posting your feedback on our service and the product. We are delighted to hear that we helped you choose the right cycle tour and that your 9 year old 'loved it'. thank you for recommending it. The Flexitreks team.
  • Date - 11/12/2015
  • Name - Anonymous
  • Product - Danube Source to Passau Cycling Holiday
  • Service rating -
    4.0
  • Service comment - all questions answered promptly
  • Product rating -
    4.0
  • Product comment - A great experience - track above Regensburg has a lot of off-road which makes for slower cycling, below Regensburg much easier. Very exciting to be able to swim in the Danube on this route. First section very quiet, not a tourist area. Overall a real adventure cycling for 12 days straight.
  • Flexitreks response - Thank you kindly for your reply on our service and the detailed feedback on the cycle trip, as this is much appreciated and really useful. We are glad that you had a 'real adventure' and enjoyed exploring this region by bike as well as enjoying a dip in the Danube! The Flexitreks team.
  • Date - 11/12/2015
  • Name - David Stearn
  • Product - Lake Constance Easy Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The pre-tour service was excellent with very good helpful advice and personal speedy replies were much appreciated. We are thinking of booking another tour in 2016
  • Product rating -
    4.0
  • Product comment - The scenery was amazing and we were very impressed with the cycle routes everywhere, especially as neither my partner or I had done a lot of cycling in recent years. All the accomodation was excellent and our luggage was always at the next venue before we arrived. Quite frankly, it's difficult to find fault anywhere!
  • Flexitreks response - Dear David,
    Many thanks for taking the time to give us your detailed feedback on our service and your cycling holiday. We are glad to hear you are thinking of another cycling holiday with Flexitreks in 2016 and are more than happy to help you choose another great cycling experience. Feel free to call us on 01273 410 550 or email us at info@flexitreks.com. Many thanks, the Flexitreks team
  • Date - 11/12/2015
  • Name - Anonymous
  • Product - Holland Highlights Bike and Boat
  • Service rating -
    4.0
  • Service comment - This was my first cycling holiday and Ally was very helpful to ensure that we booked the right tour.
  • Product rating -
    4.0
  • Product comment - Comfortable barge, good food and an excellent tour guide.
  • Flexitreks response - Thank you for taking the time to send your kind comments. We are glad to have been able to assist with your choice of cycle tour and happy to hear you had a good time and liked the barge. We hope you are already considering another bike and boat holiday with Flexitreks in 2016. Please call us on 01273 410 550 or email info@flexitreks.com. Many thanks again, the Flexitreks team.
  • Date - 10/12/2015
  • Name - Anonymous
  • Product - Amsterdam Bruges Bike and Boat MV Gandalf
  • Service rating -
    3.0
  • Product rating -
    4.0
  • Product comment - Friendly helpful
  • Flexitreks response - Many thanks for sending in your feedback on our service and we are glad to hear you found it 'friendly helpful' - thank you.
    The Flexitreks team
  • Date - 10/12/2015
  • Name - Anonymous
  • Product - Danube – Vienna to Budapest Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Good liaison and email response throughout.
  • Product rating -
    3.0
  • Product comment - Very enjoyable cycle trip. Interesting countryside and towns throughout. Carnuntum Roman site a must.
    Directions not as good as could be particularly in the towns and cities - got lost a lot more than between Passau and Vienna. Long term bridge building works outside Bratislava necessitating a very poorly signposted diversion so everyone cycling got lost. Could have done with an insert in route map instructions.
    Half board food choice very rudimentary and disappointing in most hotels even 4*, very poor value - would not recommend. Go with B and B and order dinner from the menu or go out. No tea/coffee in rooms. Will give you a kettle if you ask firmly but nicely so take your teabags!
  • Flexitreks response - Many thanks for your nice comments on our service and for the detailed comments on the trip, as they are most helpful. We will certainly address the route notes for 2016 and see how we can improve these, especially in the towns and cities. Regarding the food - the meal plans for the set half board is probably not 'so exciting' but for those who are on a tight budget it can offer great value for money compared to eating a la carte. That said we will certainly feed your comments about the food back to our local suppliers. Many thanks again, the Flexitreks team.
  • Date - 10/12/2015
  • Name - Anne Campbell
  • Product - Transylvania Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Exceptional help with changing dates, flights etc
  • Product rating -
    4.0
  • Product comment - A great way to see Transyvania and meet Transyvanians, a lovely, welcoming nation
  • Flexitreks response - Dear Anne,
    Many thanks for taking the time to give us your feedback as we really do appreciate this. We hope you are already considering another cycling holiday with Flexitreks in 2016. Please feel free to call us on 01273 410 550 or email info@flexitreks.com. The Flexitreks team.
  • Date - 10/12/2015
  • Name - Anonymous
  • Product - Provence and Camargue Cycling Holiday
  • Service rating -
    3.0
  • Service comment - GOOD
  • Product rating -
    3.0
  • Product comment - accommodation was average rather than good but not so disappointing as to merit poor
  • Flexitreks response - Thank you for sending your feedback as it is much appreciated. With regards to the accommodation - this particular trip offers accommodation in our 'comfort category' and at this time we do not have a superior category. We will certainly feedback your comments to our local suppliers and if we do source more 'superior' hotels then we will add this as an option for the future. Many thanks again. The Flexitreks team
  • Date - 10/12/2015
  • Name - Anna Trubshaw
  • Product - Austrian Lakes Single Centre Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The staff at Flexitreks were very helpful and friendly. We were attempting to book a holiday last minute and knew what we wanted to do and Flexitreks went out of their way to make it happen - Thanks to all the team!
  • Product rating -
    4.0
  • Product comment - Great central location of the hotel - walk into village and for cycling tours. The staff were friendly and helpful. Offered a wide selection on the buffet breakfast and delicious dinner. Rooms were very spacious and comfortable. The place had character - a little like stepping back in time.
    It was great to have our bikes ready and waiting for us, complete with itinerary and routes and even organised lifts to one destination - so we could cycle back. Each day/route was an adventure - the discovery of beautiful scenery, a stunning Austrian Lake, quaint villages and optional tourist sites. All in all a fabulous holiday - highly recommend it! Flexitreks - we will be back 🙂
  • Flexitreks response - Dear Anna,
    Thank you so much for the great feedback as we really do appreciate this. We are glad you had a good cycling holiday in Austria. I really like your comments that 'the place had character - a little like stepping back in time' as this really does depict the region. If you are thinking of a trip in 2016 feel free to email us on info@flexitreks.com and we will certainly help you choose another wonderful tour. Many thanks again, Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - David Langford
  • Product - Amsterdam Cycling Break
  • Service rating -
    4.0
  • Service comment - Provision of tandem bike ready and waiting
  • Product rating -
    3.0
  • Product comment - Great location and service. The routes were a bit long for us and some instructions not clear for us novices so we took some wrong turns.
  • Flexitreks response - Dear David,
    Many thanks for taking the time to give us your feedback on your Amsterdam cycling break and we are glad you enjoyed the location and local services. We will definitely take a look at the route notes to make them clearer for future clients so thank you for pointing this out. We hope you are already thinking of another trip for 2016, so feel free to email us at info@flexitreks.com. Many thanks for now the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Lake Constance Cycling Break
  • Service rating -
    4.0
  • Service comment - Very good
  • Product rating -
    4.0
  • Product comment - Disappointed that so little of the route was along side the lake.
  • Date - 09/12/2015
  • Name - Janet Mutimer
  • Product - Heidelberg to Koblenz Cycling Holiday
  • Service rating -
    3.0
  • Service comment - Lots of information and great phone help
  • Product rating -
    3.0
  • Product comment - Cycled in 40c heat, great route most accommodation good, some needs improvement
  • Flexitreks response - Dear Janet,
    Thank you for the positive feed back on our service as we do appreciate this. The weather in Europe this summer was particularly hot, so well done for managing in the heat! Maybe I can have a chat to you about your comments on improving the trip or your could also email some comments. My direct email is ally@flexitreks.com. Many thanks for now. Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Salzburg to Krimml Falls Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Very helpful when booking. Easy to contact and speedy to reply. Would definitely recommend as the company seemed very keen to accommodate requests.
  • Product rating -
    4.0
  • Product comment - The holiday was a wonderful experience - a great way to admire the scenery in peace and quiet. Fantastic cycle paths, excellent accommodation, an amazing holiday.
  • Flexitreks response - Thank you for your kind comments as we do appreciate them. I hope you are already thinking of a trip for 2016 and so feel free to call 01273 410 550 or email us at info@flexitreks.com and we will be here to help you choose another 'wonderful experience'. Many thanks again the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Loire Bike and Boat
  • Service rating -
    3.0
  • Service comment - Managing the booking was easy and I would definietly recommend Flexitreks.
    Content with the way booking was managed.
  • Product rating -
    4.0
  • Product comment - Accommodation on the barge was exceptionally tight and cramped and for this I would not recommend the barge but the overall concept of barge/biking was a good experience. Staff were excellent
    Food was good, healthy and well presented.
    Bikes were well maintained and safe
    The bike leader was knowledgeable and kept the group safely together.
  • Flexitreks response - Thank you for taking the time to give us this positive and constructive feedback and it is good to hear that you would recommend our services. We are glad you like the barge/biking concept and hope you will consider a trip in 2016! I have noted your comments on the barge cabins and have updated the description on the web site to hopefully manage people's expectations a little better. Many thank again, Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Lake Constance Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Excellent organisation, stress-free
  • Product rating -
    4.0
  • Product comment - Lovely route and high standard of accommodation.
  • Flexitreks response - Many thanks for the nice comments. I did this trip myself this year and totally agree that the route is quite lovely. If you need any help with suggestions for a 2016 cycling holiday in Europe feel free to give us a call on 01273 410 550 or email info@flexitreks.com and we will be happy to help. Many thanks. Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Tulip Fields Bike and Boat MS Magnifique
  • Service rating -
    4.0
  • Service comment - Staff very helpful and answered questions we had.
  • Product rating -
    4.0
  • Product comment - One of the best holidays we have had. Boat very comfortable, food and service on board excellent. Bikes were great and good mix of routes and sightseeing.
  • Flexitreks response - Many thanks for taking the time to give us your feedback as we really do appreciate this. I hope you are considering another cycling holiday in 2016. Feel free to call us on 01273 410 550 or email us on info@flexitreks.com and will be more than happy to help in the decision making. The Flexitreks team.
  • Date - 09/12/2015
  • Name - Susan Clarke
  • Product - Dordogne Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The booking service is painless; all you do is pick your tour and write a cheque. The very helpful office staff do all the rest with promptness, efficiency and attention to detail. Any extra requests are also handled very well. I will definitely use them again for future cycling trips in Europe.
  • Product rating -
    4.0
  • Product comment - Overall wonderful; spectacular scenery, great accommodation (especially the Hostellerie de la Bouriane in Gourdon, the Moulin de le Beune in Les Eyzies and La ferme Fleurie near La Roc Gageac. I would highly recommend visiting Les Gouffres de Padirac near Rocamadour; an other worldly underground cavern and river system. We also found the various chateaux and fortresses along the route to be well worth a visit even if they were generally on the tops of hills. The Dordogne is a really beautiful part of France and the bicycle routes were well chosen, very scenic and pretty quiet. The French are unfailingly polite on and off the road, helpful and always interested in hearing the details of our ride. This was our fourth year of taking cycle tours in France and one of our favorites. Being able to speak a little French is a huge asset; it makes the trip all the more enjoyable.
  • Flexitreks response - Dear Susan,
    It is lovely to hear from you and thank you for taking the time to give such positive and constructive feedback - We appreciate it here in the office for sure. If you are thinking of another cycle trip and want to stick with France then maybe have a look at 2 new tours in either Provence or the Alsace region which would more than suit your cycling ability. My email is still ally@flexitreks.com if you need me. Many thanks again Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - Pamela Shadwell
  • Product - Dalmatia National Parks Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - The documentation we received was excellent and covered everything we wanted to know and it all arrived in a timely manner.
  • Product rating -
    4.0
  • Product comment - We couldn't have asked for better. The boat accommodation and food was all good quality, the staff were excellent and the bikes very good. The cycling routes were challenging and I can't speak highly enough of Marco and Ivana our tour guides, they were outstanding. We would love to do another cycling holiday with them as our guides. The only downside was that we couldn't stay longer!!
  • Flexitreks response - Dear Pamela,
    Thank you for the lovely reply and the detailed feedback on your Croatian cycle trip, as we really appreciate your comments. If you are thinking of another cycle trip then maybe you could consider anther bike and boat trip in a different part of Croatia and try one of the sister boats, which are equally great! Our email address is info@flexitreks.com if you need any assistance with this. Many thanks again, the Flexitreks team.
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Umbria Classic Cycling Holiday
  • Service rating -
    4.0
  • Service comment - I spoke to Alli as I was unsure how the holiday worked and she was really helpful. She helped with info about the flights and transfers and the bike hire and told us what to expect.
  • Product rating -
    4.0
  • Product comment - The accommodation was mostly really good and all hotels had a good breakfast which is just what you need for the day ahead. Casa Giulia was the only one I would say was less than brilliant, mainly because of its location. There was no-where nearby to eat but there was no information given about this. We ended up asking a local shop owner where to go which was in the nearest village and a bike ride away. This wasn't a problem but it would have been nice to know beforehand. Apart from that everything else was very good. The places we visited were fantastic and the routes to them amazing.
  • Flexitreks response - Many thanks for the lovely comments on our service as we do appreciate your feedback. We are glad to hear that overall you had a great time cycling in Umbria and we agree that the route is indeed quite amazing. We have noted that the Casa Giulia let us down mainly due to the location and so we have altered the itinerary and will not be using the property again.
    I hope you will consider a trip in 2016 and feel free to email us at info@flexitreks.com and we will be happy to assist you. Many thanks again, the Flexitreks team
  • Date - 09/12/2015
  • Name - James Dalrymple
  • Product - Dalmatia South Deluxe Bike and Boat
  • Service rating -
    4.0
  • Service comment - We were well briefed
  • Product rating -
    4.0
  • Product comment - Lovely boat
    Well organised
    beautiful countryside
  • Flexitreks response - Your feedback is much appreciated, so thank you. The Flexitreks team
  • Date - 09/12/2015
  • Name - Anonymous
  • Product - Tuscany – Pisa to Florence Cycling Holiday
  • Service rating -
    3.0
  • Service comment - The booking and payment here in the UK went all ok however, we would have preferred to get the booklet with the written tour descriptions here in England rather than on the first day 10 min before setting off on the tour
  • Product rating -
    3.0
  • Product comment - The route generally was ok and in fact a little boring at times; due to some major canal reconstruction we had to find our own way at some point which we understand will happen from time to time. We also got lost in Empoli after arriving there by train as we didn't have a street map and it was market day!! The final path baxk into Pisa along the banks of the river Arno was very overgrown and looked as if nobody had been on it for years!!
    As a last comment we would say that it would have been nice to receive a bottle of wine in our room at the last day like some of the other cycling tour operators do!
  • Date - 09/12/2015
  • Name - Candice
  • Product - Lake Constance Easy Cycling Holiday
  • Service rating -
    4.0
  • Service comment - The information presented was well organized. All transactions were seamless.
  • Product rating -
    4.0
  • Product comment - We cycled as a family with my 8 year old and 10 year old daughters. The route was varied and very interesting. My girls managed all the distances quite easily.
    I loved the flexibility of the self-guided tour. The only thing I would do differently next time would be to upgrade to the 4 star hotels. The 3 stars were fine but I think the 4 star would have made it that much better. We truly enjoyed our experience and I would definitely book with Flexitreks again.
  • Flexitreks response - Dear Candice,
    Thank you kindly for the nice comments as it is much appreciated by us. I think you chose one of the best places for a family cycling holiday as it really does offer something for all the family. If you feel the need to get back in the saddle do give give us a call on 01273 410 500 or email us info@flexitreks.com and we will certainly give you some ideas for a new cycle trip. Many thanks for now the Flexitreks team.
  • Date - 09/12/2015
  • Name - Edson Johnson
  • Product - Danube – Passau to Vienna Cycling Holiday
  • Service rating -
    4.0
  • Product rating -
    4.0
  • Product comment - Good information and plan.
  • Flexitreks response - Dear Edson,
    Thank you for your comments. Ally and the Flexitreks team.
  • Date - 09/12/2015
  • Name - Tony Martin
  • Product - Prague to Dresden Cycling Holiday
  • Service rating -
    4.0
  • Service comment - A very smooth booking process and nothing was too much trouble. We've just booked our 2016 trip with them.
  • Product rating -
    4.0
  • Product comment - This is a really lovely virtually traffic free route. Apart from a steep hill a few miles outside of Prague, it's flat all the way.
  • Flexitreks response - Hi Tony,
    Many thanks for taking the time to give us this great feedback on our service and it is great you have booked again for 2016. Many thanks the Flexitreks team.
  • Date - 09/12/2015
  • Name - Michael Innes
  • Product - Menorca Cycling Holiday
  • Service rating -
    4.0
  • Service comment - Information good. In particular we wanted to shorten the cycle tour by 1 day which was organised without any fuss.
  • Product rating -
    3.0
  • Product comment - Cycling - perhaps the distances per day were too short for our requirements but what this meant was we had plenty of time to walk / swim / sight see. A bit too much on main roads but these weren't busy and people are very cycling aware. It is a relatively flat island but one is always going up or down from / to beaches so the cycling is not flat. Bikes were decent for the type of cycling.
    The route was fine - varied enough for such a small island.
    Accommodation - variable but adequate. Nights 2 and 3 were a little remote from the town which one had to walk to (1/2 hour) for an evening meal. No lights on bikes so no night-time rides.
  • Flexitreks response - Hello Michael,
    It is nice to hear from you and thank you for the nice comments. I think we will have to look for something with more cycling next time and possibly on slightly quieter roads. That said, it is great to hear you enjoyed having the extra time to explore, swim and do some sightseeing in Menorca. We have noted your comments on the places that were a little more remote and will aim to highlight this to future clients so they know what to expect - so thank you again. The Flexitreks team
  • Date - 09/12/2015
  • Name - Angela Brown
  • Product - Lake Garda Single Centre Cycling Holiday
  • Service rating -
    4.0
  • Service comment - They were brilliant.Their knowledge was invaluable and enabled us to book a hire car for the end of our holiday with ease
  • Product rating -
    4.0
  • Product comment - The hotel was perfect, a lovely setting, friendly, welcoming and the room was just right with a great view. The staff went out of their way to make our stay brilliant. The bikes were very well maintained and our guide was a complete star, I could not recommend him enough. This was one of our most enjoyable cycling holidays.
  • Flexitreks response - Dear Angela,
    Many thanks for your kind comments and as usual you are so positive. I am glad you had a lovely time on your cycle trip in Lake Garda and that you got your room with a great view! I also hope you are already thinking of a cycle trip for 2016 so feel free to give us a call on 01273 410 550 or email us at info@flexitreks.com and we will help you chose another great trip. Many thanks again Ally and the Flexitreks team.
  • Date - 18/11/2015
  • Name - Anonymous
  • Product - Bolzano to Venice Cycling Holiday
  • Service rating -
    4.0
  • Service comment - great advice
  • Product rating -
    4.0
  • Product comment - super, a wonderful experience

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Easy:
Our easy cycling holidays offer short daily rides on mostly level terrain. A typical day’s ride will take 2 – 3 hours at a leisurely pace and the remainder of the day will be free for you to explore further or simply relax. These rides are particularly recommended for newcomers to cycling holidays and for families.

Leisurely:
Our leisurely cycle holidays will suit those who are reasonably fit through regular exercise of one kind or another – not necessarily cycling. On the whole, the terrain will be level but there may also be a few small hills to contend with along the way too. Daily rides will typically take around 3 – 4 hours to complete.

Moderate:
Our moderate cycle holidays are for regular cyclists, who are used to longer rides with regular climbs. A good level of fitness is needed and you can expect to be in the saddle for between 4 and 5 hours each day.

Challenging:
These holidays are for seasoned cyclists who cycle long distances regularly and who enjoy the thrill of long days in the saddle. There will undoubtedly be some challenging climbs along the way and you can expect to cover between 55 and 75 miles each day.

Simple
Simple 2 star hotels, pensions inns and B&Bs. All rooms feature en-suite facilities.

Comfort
Typically a mix of good quality 2 & 3 star hotels and in some cases all 3 star hotels. All rooms feature en-suite facilities.
Tours that have a mix of 2, 3 and 4 star hotels are also included here. All rooms feature en-suite facilities.

Superior
A mix of 3 and 4 star hotels & or in some cases excellent 3 star hotels.

Deluxe
High standard properties offering well-appointed guest rooms and good facilities. All rooms feature en-suite facilities.

Basic: Cabins with bunk beds and shared facilities.

Simple: Cabins with bunk beds and en-suite facilities

Comfort: Twin bedded cabins and en-suite facilities.

Superior: Well appointed en-suite, twin cabins.

Deluxe: Very high levels of comfort & service. All cabins are en-suite.

theme-icon-familyFamily: Cycling holidays that are suitable for families.

theme-icon-riversRivers & Lakes: Cycling holidays alongside rivers and/or lakes.

theme-icon-coastalCoastal: Cycling holidays that follow a coastline.

theme-icon-wineWine Lovers: Cycling holidays through well known wine regions.

theme-icon-gastroGastronomic: Cycling holidays through regions renowned for their cuisine.

theme-icon-ebikeE-bikes: Cycling holidays where e-bikes are available as well as regular bikes.